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1800 Gaskins Rd, Richmond, VA 23238
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Anonymous
-
Loved one of resident/client
4.0
thankful to have finally gotten her into assisted living
I feel like this is a hard thing to answer because everyone is going to have complaints, but I feel like there's kind of a plateau in the industry standard where anywhere within a certain price point would have the same issues. So my ratings might seem a little bit high because I'm taking that into account I think.
With the care services - they seem understaffed and sometimes it takes a really long time for them to respond even if she's calling because she fell down or something. Our loved one would rate the meals and dining a 1, think anybody gets tired of eating the same stuff all the time. The value for cost is hard one because all these things seem expensive but I'm going to say three or four because again I think everything similar is the same price point
About the facility Vitality Living West End Richmond
At Vitality Living West End Richmond, residents enjoy open spaces with colorful accents, plenty of sunlight, and dedicated activity areas. Charming courtyards with walking paths and raised gardening beds offer space for residents and their pets to enjoy the fresh air. Inside, residents can enjoy a three-season porch, a game room, and an arts and crafts studio.
This community offers assisted living as well as memory care. Each assisted living resident has a personalized care plan, so they receive just the right amount of personal care and assistance. Memory care is offered in a secure area of the community. Caregivers provide reassuring routines and a variety of activities that can be catered to the different stages of memory loss.
To help residents live a well-rounded life, this community offers the Vivid Life Program. Activities focus on a Vibrant Body, Vibrant Brain, and Vibrant Connection so residents can enjoy a full social life.
Vitality Living West End Richmond offers a peaceful environment while remaining close to a variety of restaurants and shops. Some favorite attractions in the area include the Lewis Ginter Botanical Garden and the Virginia Museum of Fine Arts.
State Licensing Information
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Senior living options offered
Assisted Living
Memory Care
Pricing for Vitality Living West End Richmond
Total monthly costs depend on room type, select services, and the level of care needed.
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Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
Memory Care
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Studio
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1 Bedroom
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Semi-Private
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Vitality Living West End Richmond
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Compare
Vitality Living West End Richmond
1800 Gaskins Rd, Richmond, VA 23238
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8.6
Review score
78 reviews
8.6
Review score
78 reviews
5 star
45%
4 star
33%
3 star
17%
2 star
1%
1 star
4%
9.7
Review score
51 reviews
9.7
Review score
51 reviews
5 star
41%
4 star
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3 star
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2 star
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1 star
6%
9.0
Review score
246 reviews
9.0
Review score
246 reviews
5 star
89%
4 star
5%
3 star
2%
2 star
2%
1 star
2%
8.8
Review score
62 reviews
8.8
Review score
62 reviews
5 star
43%
4 star
15%
3 star
19%
2 star
15%
1 star
8%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
No
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Amenities at Vitality Living West End Richmond
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- High Acuity Care
- Medication Management
- Incontinence Care
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- Restaurant Style Dining
- Guest Meals
- Vegan
- Vegetarian
- Pureed Meals
- Meals Provided
- Special Dining Programs
- Gluten-free
- Professional Chef
- International Cuisine
- Room Service
- Organic
- Low / No Sodium
- No Sugar
Room Amenities
- Wi-Fi/high-speed internet
- Handicap Accessible
- Cable or Satellite TV
- Respite or Short Term Stays Offered
- Kitchenette
- Ground Floor Units
- Wheelchair Accessible Showers
- Air Conditioned
- Garden View
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Uncovered Parking
- Transportation at Cost
- Complimentary Transportation
- Resident Parking Available
Pets
- Cats Allowed
- Dogs Allowed
- Weight Limit (lbs)
Common areas
- Outdoor Common Areas
- Library
- Central Fireplace
- Beauty Salon
- TV Lounge
- Private Bath
- Outside Patio
- Indoor Common Areas
- Meeting Room
- Barber Shop
Recreational areas
- Piano or Organ
- Movie or Theater Room
- Game Room
- Raised Garden Beds
- Fitness Center
- Arts and Crafts Center
Services
- Housekeeping
- Laundry Service / Drycleaning
- Grocery Shopping and Errands
- Beautician
Languages spoken
- American Sign Language
- English
Activities
- Live Musical Performances
- Tai Chi
- Visiting Chaplain or Priest
- Wii Bowling
- Bible Study Group
- Stretching Classes
- Christian Services
- Day Trips and Outings
- Jewish Services
- Live Dance or Theater Performances
- Forever Fit
- Trivia Games
- Activities On-site
- Birthday Parties
- Activities Off-site
- Cooking Classes
- Pet-focused Programs
- Sensory-based Programs
- Community Service Programs
- Yoga / Chair Yoga
- Brain fitness / Dakim
- Art Classes
- Live Well Programs
- Community Service Organizations
- Holiday Parties
- Devotional Activities On-Site
- Men's Club
- BBQs or Picnics
- Educational Speakers / Life Long Learning
- Gardening Club
- Walking Club
- Happy Hour
- Other Religious Services
- Catholic Services
- Devotional Activities Offsite
- Reminiscence Programs
- Dances
- Karaoke
Reviews
for Vitality Living West End Richmond
Write a review
A Place for Mom has scored Vitality Living West End Richmond with 8.6 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Vitality Living West End Richmond has 78 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.2
Friendliness
4.3
Care Services
4.0
Staff
4.4
Meals & Dining
3.8
Activities
4.0
Value for Cost
4.0
A Place for Mom has scored Vitality Living West End Richmond with 8.6 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Vitality Living West End Richmond has 78 reviews with an average "overall experience" of 4 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 78 reviews
Rick - Family/friend
Assisted Living
October 24, 2024
Review for Vitality Living West End Richmond
It's been good. Staff are very friendly. They are kind and attentive towards my mother.
Response from Vitality Living West End Richmond
November 5, 2024
Hi Rick, thank you for your kind words! We’re so glad to hear that your mother is receiving friendly, attentive care from our staff. It’s our privilege to support her, and we’re here to make her experience as positive as possible!
Anonymous - Family/friend
Assisted Living
October 24, 2024
Review for Vitality Living West End Richmond
I wouldn't recommend it right now. I think they are trying to improve, but they have a long way to go. We picked this community because of the location/convenience. "Offered" a lot of what we were looking for.
Response from Vitality Living West End Richmond
November 5, 2024
Hello, thank you for the feedback! We would appreciate it if you could email us more details at info@myvitalityliving.com so we can address any concerns you may have.
Anonymous - Family/friend
Memory Care
September 7, 2024
Do NOT put your loved one in this facility
I never do reviews but my conscience won’t let me remain silent. Take a DEEP look when you tour, especially in memory care. Look at the dining room floor, inspect the furniture. Ask if staff is in dining room when eating (no). Where’s the cleaning crew? (they walked out). Check for bruises, bored residents & safety. How many falls are there each week? Ask how residents communicate when they need help, especially when hurt or late at night. Dig deep into lack of staffing & unfilled positions. Take an especially HARD look at the revolving door of management. There are a few wonderful, caring attendants but it is NOT enough. Wake up corporate!
Response from Vitality Living West End Richmond
September 13, 2024
Hello, thank you for sharing your concerns and bringing this to our attention. We genuinely appreciate you taking the time to provide such detailed feedback. It’s clear from your review that your experience did not meet the standards Vitality Living strives to provide. Please reach out to us directly at info@myvitalityliving.com so we can address your concerns in more detail and work towards resolving these issues.
Cindy - Family/friend
Assisted Living
August 29, 2024
Review for Vitality Living West End Richmond
It's nice. Good location, and nice staff. I would recommend to others.
Response from Vitality Living West End Richmond
September 18, 2024
Hi Cindy, thank you for taking the time to leave us a five-star review!
Anonymous - Family/friend
Assisted Living
August 13, 2024
thankful to have finally gotten her into assisted living
I feel like this is a hard thing to answer because everyone is going to have complaints, but I feel like there's kind of a plateau in the industry standard where anywhere within a certain price point would have the same issues. So my ratings might seem a little bit high because I'm taking that into account I think.
With the care services - they seem understaffed and sometimes it takes a really long time for them to respond even if she's calling because she fell down or something. Our loved one would rate the meals and dining a 1, think anybody gets tired of eating the same stuff all the time. The value for cost is hard one because all these things seem expensive but I'm going to say three or four because again I think everything similar is the same price point
Response from Vitality Living West End Richmond
August 21, 2024
Hello, we greatly appreciate your feedback and for taking the time to leave us a review. Thank you!
Kathleen G - Family/friend
Assisted Living
July 18, 2024
Good People Who are Really Trying
The management team and staff really care about the residents but their processes let them down. My Mom was comfortable there but largely because my sister and I were with her for a good part of every day. There is a significant issue with their call bell system which leaves people who need assistance without it. Like all healthcare facilities they seem understaffed which often meant significant delays in delivery of meds. Overall the people were nice and capable but a lot of time they were at the mercy of bad processes and staffing gaps.
Rebecca Y - Family/friend
Memory Care
April 23, 2024
Peace of mind that my FIL is in good hands
The caregivers are gentle with the residents. They seem to genuinely care about the elderly people they look after and aren't just putting in time to get a paycheck.
We were apprehensive about putting my father-in-law in a care facility. You hear so many horror stories about elder abuse. From the moment we met with Ms. Dauna to take a tour, I knew this was the right place. She answered all of our questions, arranged another tour for the other sons, and, when we moved him in, made sure to let me know that he was all settled in & doing well. The care team takes very good care of him. He eats well. He's clean. His room & laundry are clean. They let us know when he is running low on personal care items so we can replenish before he runs out. He's had a couple of falls (mobility issues) and the staff was on the phone with us as the ambulance was taking him out. The staff is always cheerful and pleasant, even when you know their nerves are being plucked.
I have every confidence that my FIL is in good hands.
Response from Vitality Living West End Richmond
April 26, 2024
Hi Rebecca, we know that moving to a senior community can be a challenging process, and it makes us happy to hear of great experiences like this! We strive to provide exceptional care to not just our residents but their families as well. We appreciate you taking the time to leave us this detailed five-star review.
Anonymous - Family/friend
Assisted Living
April 12, 2024
Highly Recommended
My loved one is currently a resident at Vitality Living West End Richmond and most everything has been great so far! The location is easy and accessible. Close to 64, right off of the highway. The staff is friendly, attentive and respectful. Communication with the family is good, but it goes both ways. The administration is easy to reach and listens to concerns.
The move in was quite easy! The food is better than most places that I have experienced. I would highly recommend this facility to others.
Response from Vitality Living West End Richmond
April 19, 2024
Hello, we strive to provide exceptional care to not just our residents but their families as well, and it makes us happy to hear this! We appreciate you taking the time to leave us a five-star review.
Elsa - Family/friend
Assisted Living
March 20, 2024
Review for Vitality Living West End Richmond
It is a wonderful place! They treat us like family and we trust my father is safe.
Response from Vitality Living West End Richmond
March 26, 2024
Hi Elsa, it makes us happy to hear this! We greatly appreciate the five-star review.
Rebecca - Family/friend
Memory Care
June 26, 2023
Welcoming & Caring
Our experience has been great so far. My husband and I initially toured with Ms. Dawna and were impressed with the facility. We toured again about 4 months later with both of his brothers and 1 sister-in-law and everyone was pleased. Once the decision was made that it was time, Dawna came to the house to get the ball rolling and within 8 days, I believe, my husband's dad was settled in at Vitality Living. We were especially touched when she caught us in the parking lot that day to reassure us that our family member would be fine. And he is. He seems to be eating better. He's more active. Staff has welcomed our calls and visits. Every time we've popped in with no warning, the facility is clean and smells fresh, and the residents appear clean and tended to.
Response from Vitality Living West End Richmond
June 27, 2023
Hi Rebecca, we know that making a move to a senior community can be a difficult process and it makes us happy to hear of great experiences like this! Thank you for taking the time to leave us a review.
Nicole - Family/friend
Memory Care
October 27, 2022
Great place but improvements need to be made for 5 stars!
They did not do enough activity for physical activity in the memory care center ! They should have daily walks for those interested and on days they can't walk there should be stretching exercises and some form of silver sneakers exercising being taught and encouraged to be done.
Also there was a financial mistake made on their part that got my moms money caught up in a mess with her bank
Tylenol not offered for discomfort without doctor note even though we gave permission for it to be dispensed.
Tina W - Family/friend
Assisted Living
October 19, 2022
Would recommend community - am satisfied overall. Short staffed but doing what they can.
Overall I am happy with Vitality. They are short staffed right now and residents are upset over some services that have been curbed or stopped. They are trying to do what they can with the staff they have. My mother in law can be difficult to deal with and we are on them constantly about making sure her care plan is being adhered to. She needs to be made to take showers and change her clothes.
anonymous - Toured community
Assisted Living
October 6, 2022
tour review
Our family had an in person tour and we were just not really fond of the person giving the tour as well as the community, the rooms were just to small
Response from Vitality Living West End Richmond
October 7, 2022
Hello, Vitality Living West End Richmond strives to provide exceptional senior living for residents and a rewarding experience for its employees. We encourage you to call us at 615-538-3200 to provide feedback and ensure that we address any areas of concern.
Charles - Family/friend
Assisted Living
September 29, 2022
Mom is happy
My mother chose Vitality Living West End Richmond mainly because she really likes this part of town and wanted to live here. When she went to tour she was impressed by the cleanliness of the facility. At that time the food seemed to be very good too, but since she has moved it is has gone downhill. The turnover seems to be pretty high, but I know that is true of everywhere right now. She seems to be satisfied and we are extremely satisfied with the way they manage medications. I would recommend Vitality to others.
Anonymous - Family/friend
Assisted Living
September 26, 2022
4 out of 5 stars
This facility does a good job overall. The care staff could be better, but is ok. I'm disappointed with the quality of care from the in house Dr. Dad's visit was short and minimal and the Dr seems very unprofessional. It was done outside and around other residents. There was no physical exam or detail, just a few questions and vitals. I ended up making him an outside appointment, which is coming up. I also don't care for the charge nurse, I don't get feedback or answers from her. The food is good, they have a daily menu. But sometimes they change it without notice. We were told that the doors get locked at a certain time, as far as locked for the day for residents and their outside time. Sometimes they close them early/make residents come in early, which dad really dislikes. They do seem generally understaffed and I think locking the doors early might be because of that also. The activities director tries really hard to engage the residents and to have activities that everybody can enjoy. We sometimes have to remind them to do laundry and bedding. Laundry also disappears sometimes. I would probably recommend them to friends and family, but would make sure they were aware of the issues I've mentioned.
Response from Vitality Living West End Richmond
September 27, 2022
Hi, thank you for your review! Vitality Living West End Richmond strives to provide exceptional senior living for residents and a rewarding experience for its employees. We encourage you to call us at 615-538-3200 to provide feedback and ensure that we address any areas of concern.
John - Family/friend
Assisted Living
September 12, 2022
Would Recommend
They have a very friendly and attentive staff and the cost is very reasonable.
Rick - Family/friend
Assisted Living
September 12, 2022
Friendly and Caring Staff
I would recommend the community to others for their loved ones. The friendliness of the staff and residents stands out to me, and made it feel very welcoming during the tour and having my loved one in the community.
There can be times the response to the call button requests can be slow, and I think this might be due to staffing shortages, like they have everywhere. The community has been good in making sure that all the medications are given on time to the residents.
The community always has some type of activity for the residents to participate in.
Anonymous - Toured community
Assisted Living
May 24, 2022
My Tour Experience at Vitality Living West End Richmond
I was not impressed with the community due to the apartment sizes being smaller. There was an odor and it wasn't as clean as I had anticipated. The community was also too far from family for our loved one.
Response from Vitality Living West End Richmond
May 24, 2022
Hello, Vitality Living West End Richmond strives to provide exceptional senior living for residents and a rewarding experience for its employees. We encourage you to call us at 615-538-3200 to provide feedback and ensure that we address any areas of concern.
M S - Family/friend
Memory Care
March 8, 2022
Excellent
I am very happy with the memory care unit at this community and the staff that work in the memory care unit. They take great care of my loved one. They have activities like arts and crafts, bingo, painting, games, movies and more for the residents to do. They even have work out classes for the residents. It's great and everything went well with it.
Response from Vitality Living West End Richmond
March 14, 2022
Hi, we know that making a move to a senior community can be a difficult process and it makes us all so happy to hear of great experiences like this. Thank you for your feedback!
anonymous - Toured community
Assisted Living
February 22, 2022
Tour of Vitality Living
We really liked Vitality Living, but it was a bit pricier than we were wanting. When they followed up after the tour we told them we had chosen another facility that was a little less expensive and they said they could have come down on price. I wish that was discussed during the initial tour because this would have been our first choice.
Response from Vitality Living West End Richmond
February 28, 2022
Hi, thank you for your feedback. We value your input!
Neighborhoods around Vitality Living West End Richmond
See what the neighborhood has to offer and what’s nearby:
Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Virginia regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Virginia regulations for Assisted Living.
Frequently Asked Questions about Vitality Living West End Richmond
Vitality Living West End Richmond offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Vitality Living West End Richmond 8.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (804) 741-8880 to reach a resident at Vitality Living West End Richmond.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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