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Trustwell Living of Springfield

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2451 West White Oaks Drive, Springfield, IL 62704

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(866) 374-4058
8.8
Review score
42 reviews
Add review
8.8
Review score
42 reviews
5 star
43%
4 star
33%
3 star
14%
2 star
5%
1 star
5%
See all reviews
9.0
Review score
2386 reviews
44 facilities
Trustwell Living of Springfield
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Trustwell Living of Springfield Front Patio
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Stacy S
-
Child of resident/client
5.0
Not perfect for everyone but perfect for us. Dad has been happy since day 1.
Staff in memory care are kind and gentle with each guest. Food is a highlight. Dad has gained 20 pounds this year and truly loves the food. The staff learns each guests favorites and makes the effort to delight them. Trustwell has the best memory care features in my experience. Small popul

About the facility
Trustwell Living of Springfield

Summary of {{data.CommunityName}} conveniently located in Springfield, Illinois

At {{data.CommunityName}}, we offer a plethora of community features. Residents can enjoy regularly scheduled off-site experiences and day trips. Dogs and cats are permitted in resident rooms. Free resident parking is available at our location.

Dining Amenities

We provide occupants with meals throughout the day. We offer specified meal services such as vegetarian food.

On-Site Activities

We have specially curated on-site activities that stimulate both mental and physical well-being.

Outdoor Common Areas

Outdoor common areas are designed with accessibility, flow, and movement for resident mobility.

Indoor Common Areas

Indoor common areas are a nice, quiet place to enjoy the company of fellow residents or just to relax.

Community Attributes at {{data.CommunityName}}

Living Options and Amenities

We offer wheelchair accessible units. Ground floor units are available. To accommodate our residents, we are fully integrated with WanderGuard capability. Resident units featuring wheelchair accessible showers are available.

Featured Services at {{data.CommunityName}}

Transportation

Our community provides complimentary transportation services.

Personal Services

We have a beautician conveniently located on-site - residents can easily receive beauty treatments for all occasions. We offer devotional services on-site, so residents can practice or worship in the privacy of our community. Offsite devotional services are offered in...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for Trustwell Living of Springfield

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo

Memory Care

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1 Bedroom
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Trustwell Living of Springfield

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Trustwell Living of Springfield Front Patio
Trustwell Living of Springfield

2451 West White Oaks Drive, Springfield, IL 62704

Villas of Holly Brook Chatham indoor common area
Villas of Holly Brook Chatham

825 E. Walnut Street, Chatham, IL 62629

Mill Creek Alzheimer's Special Care Center indoor common area
Mill Creek Alzheimer's Special Care Center

3319 Ginger Creek Drive, Springfield, IL 62711

Cedarhurst of Springfield IL outdoor common area
Cedarhurst of Springfield IL

3520 Old Jacksonville Road, Springfield, IL 62711

8.8
Review score
42 reviews
8.8
Review score
42 reviews
5 star
43%
4 star
33%
3 star
14%
2 star
5%
1 star
5%
9.9
Review score
52 reviews
9.9
Review score
52 reviews
5 star
84%
4 star
12%
3 star
0%
2 star
2%
1 star
2%
9.3
Review score
31 reviews
9.3
Review score
31 reviews
5 star
71%
4 star
23%
3 star
0%
2 star
0%
1 star
6%
9.1
Review score
24 reviews
9.1
Review score
24 reviews
5 star
47%
4 star
33%
3 star
8%
2 star
4%
1 star
8%
Studio
Starting at $X,XXX/mo
Studio
--
Studio
--
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Trustwell Living of Springfield

Healthcare Services

  • High Acuity Care
  • Staffing & Ancillary Services
  • Memory Care
  • Incontinence Care
  • Medication Management
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Vegetarian
  • Meals Provided
  • Restaurant Style Dining
  • Professional Chef
  • Guest Meals
  • Room Service

Room Amenities

  • Full kitchen
  • Ground Floor Units
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Handicap Accessible
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Uncovered Parking
  • Property Convenient to Public Transit
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Barber Shop
  • Beauty Salon
  • Outside Patio
  • Main Street Shops
  • Private Bath
  • TV Lounge
  • Meeting Room
  • Library
  • Outdoor Common Areas
  • Central Fireplace
  • Indoor Common Areas
  • Computer or Media Center

Recreational areas

  • Arts and Crafts Center
  • Piano or Organ
  • Game Room
  • Raised Garden Beds

Services

  • Beautician
  • Housekeeping
  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning

Languages spoken

  • English

Activities

  • Art Classes
  • Light Therapy Programs
  • Devotional Activities Offsite
  • Current Events Club
  • Sensory-based Programs
  • Devotional Activities On-Site
  • Holiday Parties
  • Dances
  • Walking Club
  • Happy Hour
  • Day Trips and Outings
  • BBQs or Picnics
  • Catholic Services
  • Cooking Club
  • Reminiscence Programs
  • Bible Study Group
  • Live Musical Performances
  • Cards / Pinochle Club
  • Book Club
  • Qi Gong
  • Pet-focused Programs
  • Wine Tasting
  • Live Well Programs
  • Birthday Parties
  • Activities On-site
  • Yoga / Chair Yoga
  • Live Dance or Theater Performances
  • Cooking Classes
  • Forever Fit
  • Bridge Club
  • Stretching Classes
  • Activities Off-site
  • Karaoke
  • Visiting Chaplain or Priest
  • Trivia Games
  • Men's Club
  • Community Service Programs

Reviews

for Trustwell Living of Springfield

8.8Review score42 reviews
8.8
Review score
42 reviews
5 star
43%
4 star
33%
3 star
14%
2 star
5%
1 star
5%
Trustwell Living
9
Review score2386 reviews44 communities
Write a review
A Place for Mom has scored Trustwell Living of Springfield with 8.8 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Trustwell Living of Springfield has 42 reviews with an average "overall experience" of 4 out of 5.
Overall Experience
4.0
Cleanliness
3.9
Friendliness
4.2
Care Services
3.9
Staff
4.2
Meals & Dining
4.2
Activities
3.7
Value for Cost
3.8
A Place for Mom has scored Trustwell Living of Springfield with 8.8 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Trustwell Living of Springfield has 42 reviews with an average "overall experience" of 4 out of 5.
Parent company
Trustwell Living
9
Review score2386 reviews44 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 42 reviews
Tina Marie Russell - Toured community
Not Sure
May 18, 2026
5.0
My husband and I needed to find a safe place for his oldest sister. We had been receiving phone calls from the county police in regards to her calling 911 four times in as many weeks. Dementia and delirium are horrible diseases. We had no idea where to start. I reached out to A Place for Mom. Immediately I received a call, a contact person and a list of recommended facilities. They offered to set up tours, and followed up with our progress. With the assistance from A Place for Mom we found Trustwell of Springfield. My sister in law is settling in, we feel good about this decision. Thank you A Place for Mom and [Name Removed] (at Trustwell) for making this transition a bit easier.
Cleanliness
4
Friendliness
5
Value for Cost
4
Staff
5
Polly Ann S - Toured community
Not Sure
May 18, 2026
5.0
[Name Removed] is a gem to work with. Very knowledgeable, kind, helpful and always willing to help. She made my dads move to Trustwell easy and made us all feel comfortable!
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Stacy S - Family/friend
Memory Care
May 14, 2026
5.0
Verified Review
Not perfect for everyone but perfect for us. Dad has been happy since day 1.
Staff in memory care are kind and gentle with each guest. Food is a highlight. Dad has gained 20 pounds this year and truly loves the food. The staff learns each guests favorites and makes the effort to delight them. Trustwell has the best memory care features in my experience. Small population, plenty of staff with good personality, great nursing staff, responsive management, and lovely environment. It is not fancy but it is safe and each guest is well cared about. The facility is clean and has no odor problems. Staff and management has changed in the past 6 months and the improvements just keep coming. The most unique feature is the apartment sized rooms. Each guest has a bedroom and living space along with multiple storage closets.
Judy P - Family/friend
Assisted Living
April 15, 2026
4.0
Verified Review
Review for Trustwell Living of Springfield
My Mom is very comfortable there. The nurses and other staff are all very friendly. If any issue comes up, the manager gives attention to it quickly. My Mom's rooms are a good size for her, but they have many larger size rooms too. Staff are great.
Anonymous - Family/friend
Assisted Living
March 6, 2026
5.0
Verified Review
Our family's experience.
As you can probably see from my answers, the facility is clean and many of the CNAs are friendly and helpful, but I think they've got some areas with their menu and the administrative staff that they're definitely needs to be some work. It is a serious commitment I just don't want to elaborate on the administrative staff. I think that the people who live there will need to work with Administration on improving the menu
Cleanliness
5
Friendliness
4
Care Services
3
Activities
4
Staff
2
Meals & Dining
2
Anonymous - Family/friend
Assisted Living
October 7, 2025
4.0
Verified Review
Trustwell Living of Springfield
My mother loves the clean, open environment. She loves the friendliness of the staff. They need to increase their nurse staff so they can get RX medications distributed timely.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
3
Activities
5
Staff
5
Meals & Dining
5
Jen L - Family/friend
Assisted Living
September 26, 2025
3.0
Verified Review
Review for Trustwell Living of Springfield
My parents don't complain about the care or the cleanliness so much as they do the food. I guess it has gone down hill significantly in the year they've been there. It's cold. It's the same thing over and over, and overall does not taste good.
Anonymous - Family/friend
Memory Care
August 26, 2025
4.0
Verified Review
A daughter 's perspective
Personnel has changed a lot. A bit unsettling and unexpected. Food is very good and timely. My mom's room is kept clean in a timely manner.
Dawn - Family/friend
Memory Care
August 10, 2025
4.0
A place you should consider.
The Director and receptionist are an asset to the facility. Staff does change,but they are wanting to be helpful to the residents and make their stay pleasant. Location is ideal to get to other businesses quickly, but also near subdvisions of nice homes.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Staff
4
Meals & Dining
4
Sharon J - Family/friend
Assisted Living
July 28, 2025
2.0
Verified Review
We were not pleased with the facility. Three administrators within a year. Several of the care staff spent more time on their phones than engaging with residents. We had to ask 4 times over a 2 week period for the beeping fire alarm battery in the room to be changed. Clean clothes were stuffed in drawers rather than hung on the hangers we provided. Although we had asked the staff to take our friend to the bathroom every few hours to avoid accidents, there were many times his clothes were soaked through. Staff turnover was high. Some staff were caring, but that was the exception. That's probably enough. Our friend is now at Mill Creek and it's a much better fit
Cleanliness
2
Friendliness
4
Value for Cost
2
Care Services
2
Activities
2
Staff
2
Meals & Dining
4
David - Family/friend
Assisted Living
July 18, 2025
4.0
Verified Review
Review for Trustwell Living of Springfield
Like the cleanliness of the building and the friendliness of the staff
Anonymous - Family/friend
Assisted Living
July 17, 2025
5.0
Great Community!
My loved one is currently living at Trustwell Living of Springfield, and her experience has been excellent so far. The facility is consistently clean, and the staff is both warm and welcoming. The care services, meals, and overall value are outstanding. Everyone on the team has been kind and supportive. I would confidently recommend Trustwell Living of Springfield to others.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Trustwell Living of Springfield
August 11, 2025
Hi there, Thank you for taking the time to share your experience. It’s heartwarming to hear that your loved one may be settling in well and feeling supported. Notes about the clean environment, warm staff, and overall care are truly appreciated. We’re grateful for your kind words and trusting us with your loved one. The Trustwell Living of Springfield Team
Anonymous - Family/friend
Memory Care
October 15, 2024
4.0
Verified Review
Nice community with caring staff.
I would like to see more activities. The staff is friendly but I would like to see more interaction from them. Maybe that happens & I just haven't witnessed it. My friend's toilet hasn't been cleaned in over 2 weeks. I would most likely recommend this community to other families.
Cleanliness
3
Friendliness
4
Value for Cost
4
Care Services
4
Activities
3
Staff
4
Meals & Dining
5
Anonymous - Family/friend
Assisted Living
August 16, 2024
5.0
Verified Review
A good value for the money
We chose Trustwell Living of Springfield because of the size of the apartments and the value for the money. The facility is always clean and well decorated for all holidays. They do have staffing issues at times on weekends but nothing major. I'm sure all these facilities go thru that
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
4
Staff
5
Meals & Dining
4
Anonymous - Family/friend
Assisted Living
June 20, 2024
3.0
Verified Review
hoping for improvements
There is a lot of staff turnover and they are frequently short staffed, so response times to get assistance are long. They recently opened up a memory care wing and so I think the resources for the assisted living section are more limited than before. They also haven't been great at cleaning the rooms well and giving residents showers on a regular basis.
Cleanliness
2
Friendliness
4
Value for Cost
2
Care Services
2
Activities
4
Staff
4
Meals & Dining
4
Anonymous - Family/friend
Assisted Living
September 29, 2023
5.0
Verified Review
Highly Recommended
My loved one is currently a resident at Trustwell Living of Springfield and everything about her experience at this facility has been great so far. The cleanliness and friendliness are great. The care services, meals and value for cost are also great. All of the staff are friendly and helpful. I would highly recommend Trustwell Living of Springfield to others.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Trustwell Living of Springfield
September 30, 2023
Thank you for your valuable feedback. We are so excited you have chosen us to care for your loved one. We will continue to strive to be the best at what we do. Allowing seniors to experience a meaningful life while aging in place in this home like environment
mary - Toured community
Assisted Living
June 2, 2023
4.0
Greeted warmly by staff who were very helpful and knowledgeable. Renovations are beautiful and it appears to be a very nice place. I would live here. i spoke with several current residents who all appeared well cared for and had good things to say about the community. staff was busy and seemed involved in patient care
Cleanliness
4
Friendliness
4
Value for Cost
4
Staff
4
Paula - Toured community
Assisted Living
June 1, 2023
4.0
I came for a tour of Trustwell Living of Springfield as a new lab tech. the residents were very nice and helpful. The staff was very nice they showed me around. I noticed the facility was very clean. The apartments I went into were huge compared to the other facilities I have been in.
Cleanliness
4
Friendliness
5
Value for Cost
5
Staff
4
Sarah M
Assisted Living
June 1, 2023
5.0
Beautiful facility with amazing staff
Since Trustwell living has took over the Springfield location, so much has changed. The new remodel is absolutely beautiful. The apartments are so much larger than others in the area, and full size stove and refrigerator is an added bonus. Their staff is so friendly and fun to interact with. This is the best decision we have made yet.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Lisa - Family/friend
Assisted Living
January 30, 2023
5.0
Verified Review
friendly staff
We had a really good first impression with Trustwell Living - not only did they have an opening for our loved one but at the time he was moving in he was going to be a lot of assistance and care and the staff were willing to give him that extra level of care. He is doing much better now and is doing things on his own. They do have different activities going on throughout the week. Compared to other communities in the area we do think the value is pretty good.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Trustwell Living of Springfield
February 13, 2023
Thank you Lisa for the positive feedback. We realize that moving is stressful time on anyone, and we are so blessed to have your loved one in our care. Thank you for allowing us to care for him.
Viewing 1-20 out of 42 reviews

Neighborhoods
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Illinois’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Illinois’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions
about Trustwell Living of Springfield

Trustwell Living of Springfield offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Trustwell Living of Springfield 8.8 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (217) 787-9000 to reach a resident at Trustwell Living of Springfield.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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