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5760 Timuquana Road, Jacksonville, FL 32210
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33 Floor plans available
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Lynn
-
Child of resident/client
5.0
. A wonderful place for Mom comes to mind!
I would give Ortega gardens a 5 in all the categories. The staff at Ortega gardens go above and beyond for the care of my mother. I'm not sure how I got so lucky finding such a wonderful place to take care of my mother who suffers from dementia. The staff, there are truly committed to making sure everybody is comfortable and happy. It gives me peace of mind, knowing my mother is in such a wonderful place. If I could give them a 10, I definitely would.
About the facility Ortega Gardens Memory Care
Ortega Gardens Memory Care provides the highest quality of geriatric care in the Jacksonville, Florida area, including innovative memory care designed specifically for those affected by Alzheimer’s disease and other dementias. Every resident receives unique and personalized care and attention tailored to where they are and what they need most. At Ortega Gardens Memory Care, both residents and their families enjoy peace of mind, knowing that the staff is providing the best in life — with a smile.
Senior living options offered
Memory Care
Pricing for Ortega Gardens Memory Care
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Ortega Gardens Memory Care
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Compare
Ortega Gardens Memory Care
5760 Timuquana Road, Jacksonville, FL 32210
Brookdale Mandarin Central
10875 Old Saint Augustine Road, Jacksonville, FL 32257
The Windsor at Ortega
5939 Roosevelt Blvd, Jacksonville, FL 32244
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4455 Merrimac Avenue, Jacksonville, FL 32210
8.9
Review score
29 reviews
8.9
Review score
29 reviews
5 star
73%
4 star
10%
3 star
14%
2 star
0%
1 star
3%
10
Review score
50 reviews
10
Review score
50 reviews
5 star
70%
4 star
16%
3 star
6%
2 star
4%
1 star
4%
9.9
Review score
97 reviews
9.9
Review score
97 reviews
5 star
78%
4 star
20%
3 star
2%
2 star
0%
1 star
0%
9.8
Review score
45 reviews
9.8
Review score
45 reviews
5 star
76%
4 star
20%
3 star
4%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Amenities at Ortega Gardens Memory Care
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- High Acuity Care
- Incontinence Care
- Non-Ambulatory Care
- Diabetic Care
- Medication Management
Meals & Dining
- Gluten-free
- Restaurant Style Dining
- Pureed Meals
- No Sugar
- Vegan
- Organic
- Guest Meals
- Room Service
- Kosher
- Meals Provided
- Special Dining Programs
- International Cuisine
- Vegetarian
- Low / No Sodium
- Professional Chef
Room Amenities
- Ground Floor Units
- Air Conditioned
- Respite or Short Term Stays Offered
- Handicap Accessible
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Garden View
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
Transportation & parking
- Transportation at Cost
- Uncovered Parking
- Property Convenient to Public Transit
- Resident Parking Available
- Complimentary Transportation
Common areas
- Outdoor Common Areas
- Meeting Room
- Outside Patio
- Computer or Media Center
- Indoor Common Areas
- Library
- Butterfly garden / Hummingbird garden
- Barber Shop
- Beauty Salon
- Private Bath
- TV Lounge
Recreational areas
- Piano or Organ
- Arts and Crafts Center
- Golf Course or Putting Green
- Raised Garden Beds
Services
- Laundry Service / Drycleaning
- Beautician
- Housekeeping
Languages spoken
- Spanish
- English
Activities
- Day Trips and Outings
- Catholic Services
- Cooking Classes
- Happy Hour
- Art Classes
- Walking Club
- Other Religious Services
- Resident Band or Musicians
- Reminiscence Programs
- Visiting Chaplain or Priest
- Sensory-based Programs
- Live Dance or Theater Performances
- Cooking Club
- Intergenerational Programs
- BBQs or Picnics
- Community Service Programs
- Men's Club
- Educational Speakers / Life Long Learning
- Activities On-site
- Bible Study Group
- Brain fitness / Dakim
- Devotional Activities On-Site
- Birthday Parties
- Trivia Games
- Activities Off-site
- Yoga / Chair Yoga
- Quilting or Sewing Club
- Protestant Services
- Holiday Parties
- Dances
- Tai Chi
- Pet-focused Programs
- Wii Bowling
- Karaoke
- Live Musical Performances
- Book Club
- Gardening Club
- Cards / Pinochle Club
- Christian Services
- Stretching Classes
Reviews
for Ortega Gardens Memory Care
Write a review
A Place for Mom has scored Ortega Gardens Memory Care with 8.9 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Ortega Gardens Memory Care has 29 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.5
Friendliness
4.6
Care Services
4.4
Staff
5.0
Meals & Dining
5.0
Activities
4.2
Value for Cost
4.3
A Place for Mom has scored Ortega Gardens Memory Care with 8.9 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Ortega Gardens Memory Care has 29 reviews with an average "overall experience" of 4.4 out of 5.
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Verified Review
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1-20 of 29 reviews
Lynn - Family/friend
Memory Care
October 4, 2024
. A wonderful place for Mom comes to mind!
I would give Ortega gardens a 5 in all the categories. The staff at Ortega gardens go above and beyond for the care of my mother. I'm not sure how I got so lucky finding such a wonderful place to take care of my mother who suffers from dementia. The staff, there are truly committed to making sure everybody is comfortable and happy. It gives me peace of mind, knowing my mother is in such a wonderful place. If I could give them a 10, I definitely would.
LM - Family/friend
Memory Care
November 16, 2023
Review for Ortega Gardens Memory Care
[name removed] who gave me the tour was amazing! Knowledgeable, kind, patient & understanding. Memory care is their primary focus. My mom has dementia. This was a perfect fit.
Anonymous - Family/friend
Memory Care
June 7, 2023
A nice community
I really loved the place. Only minor glitches but they definitely filled a need I had. Ortega Gardens didn't seem like a care facility. It felt like a home and he was happy there. Based on the experience we have had so far, we would absolutely recommend this community to other families.
Response from Ortega Gardens Memory Care
June 9, 2023
Hello! We want to thank you for leaving a positive review with us. Here at Ortega Gardens, we strive to give our residents, family members, and staff excellent care. We hope to continue having positive experiences with you in the future.
Holly - Family/friend
Memory Care
July 14, 2022
Best Place Ever
This has been a great experience for my loved one and the family. It has taken load off my shoulders for caring for my loved one. The staff are caring and the communication is great. They are quick to respond to questions or concerns that I bring to their attention about my loved one.
There is music, ice cream cart, exercise and more as some of the activities available for the residents to participate in.
Response from Ortega Gardens Memory Care
July 15, 2022
We are pleased to hear that your experience with us was a good one! Here at Ortega Gardens we value all of our customer’s experiences and love hearing their feedback. Thank you again for your words of praise and we hope to keep having these experiences with you in the future!
Steve H - Family/friend
Memory Care
May 23, 2022
Highly recommend
I just want to say thank you to everyone at Ortega Gardens. Our family would absolutely recommend this facility for others looking for memory care for their loved ones.
Response from Ortega Gardens Memory Care
May 25, 2022
We want to take the time to thank you for leaving a positive review! Here at Ortega Gardens, we pride ourselves on giving excellent care to our residents and their loved ones. We hope to keep having these positive experiences with you in the future to come!
Dawn - Family/friend
Memory Care
October 12, 2021
Amazing Memory Care
They provide excellent service. The staff are extremely caring and very professional. There's nothing negative to say. We've had a fully positive experience. My mother has Alzheimer's, and she has done 100% better there. They specialize in memory care, which compared to the place she was at before that had both assisted living and memory care with no specialization, the non-specialized community just does not compare. If your loved one has Alzheimer's or advanced dementia, they belong in a memory care specialized facility. I can't stress that enough. And I would say Ortega Gardens is one of the best.
Anonymous - Family/friend
Memory Care
July 21, 2021
My First Choice to Check Out
I would tell others to check out the community for memory care needs. This would be my number 1 on my list to check out. [Name Removed] and the program was told to me was amazing. They are 100% dedicated memory care.
Rosemary - Family/friend
Memory Care
May 26, 2021
All Memory Care Community
Our loved one is content here, and that makes us happy. We are very happy with the community.
The staff has been very nice to speak with. They are willing to assist our loved one with phone calls from family.
Anonymous - Family/friend
Memory Care
May 10, 2021
Great Clean, Facility, Friendly Staff, Willing to Go Above and Beyond to Help People
It is a very nice community. The friendliness and the cleanliness of the community stand out to me. The communication between the staff and family is fine. They are allowing visitors by appointment to see your loved one.
Anonymous - Family/friend
Memory Care
May 7, 2021
It's a Good Place for Your Loved One
The community doesn't have any smells and you don't smell cleaning products or anything. My loved one needed some additional assistance and they weren't afraid to work with hospice or call them. I have no problem recommended the community to others.
The same staff stays within the same part of the community, this allows the residents to get to know the staff members. The staff are very quick to handle any concerns and keep the families updated with any changes.
LaTrisha W - Family/friend
Memory Care
March 2, 2021
Highly recommend for memory care
We chose Ortega Gardens because it specializes in memory care and from what I know, it is the best place for someone with memory care issues. From our video calls, the room sizes seem good. They have been very good with communication and keeping families informed since we cannot go inside. For memory care, it is a better alternative to a nursing home. I would recommend them.
Kathy D Ward-Cameron - Family/friend
Memory Care
February 3, 2021
Best memory care in Jacksonville!!!
There are not enough words to express what a heaven-sent Ortega Gardens has been for my parents and me! Both of my parents have been residents there for the past year and are doing beautifully in their new home. I couldn't ask for a more lovely and loving place for them. Dad has Alzheimer's and Mom has moderate cognitive impairment, the result of several mini-strokes (TIAs). When Dad began to wander, home-care was no longer an option for him. I researched several memory care facilities in the Jacksonville area. Ortega Gardens was by far the best, an absolute answer to my prayers. Dad had no adjustment problems at all because his care team made him feel so special. Mom declined quickly when Dad left home, so she joined him soon after. They moved into a spacious 2 bedroom suite together and celebrated their 65th wedding anniversary right before COVID-19 forced the facility to lockdown. I'm grateful that they are safe and together surrounded by such loving, caring people.
SD - Family/friend
Memory Care
November 2, 2018
I would not recomnend this facility to anyone’s family member. They have frequent staff changes and the cleanliness of the facility is unacceptable. They have very few activities offered on weekends. Items of patients are frequently missing as well. Contract agreements are also not honored. You must visit frequently at random times if you have a family member at this facility.
Response from Ortega Gardens Memory Care
November 5, 2018
Hello,
Thank you for taking the time to write this review. We’d like to talk to you about your specific concerns. Would you call Tracy Underwood, Executive Director, directly at [removed]?
Anonymous - Toured community
Memory Care
September 7, 2017
Care for a loved one
We toured this new community for care. This was expensive, but we did like the staff. and they offered a good and clean environment for the residents. The menu has a good variety and the activities would have been helpful for the residents who would be able to participate. We would suggest a tour for the care of a loved one
Anonymous - Family/friend
Memory Care
July 14, 2017
Best Decision we Could Have Made!
My family and I have been over the moon since we decided to make a change for my mother. She had been at a regular assisted living and even though they have a memory care area, we have only heard great things about this all memory care community. Even though some people don't see it right away, mom has early dementia and she knows. She was staying in her apartment all day to avoid people at her old assisted living. She was assessed by Arbor Terraces head nurse, Heidi who really took her time getting to know mom. She has moved into Bridges, which is for early dementia. Now that she has moved in and has met her new friends, she feels so much better about participating in all the activities. I know she is participating because they have this great app that is free and they send check ins and photos when mom is in activities. It is a great relief to know she is really involved and loving her new home. I also want to say that the place is so clean! It smells wonderful. That was a big turn off ant other places we checked out! Also mom raves about the food. I have been there during meals and the residents all seem to enjoy the food. I recommend this place highly.
Anonymous - Family/friend
Memory Care
July 12, 2017
I would not recommend this community
They have not done what they said they would once my loved one moved in. We have not had the best communication. The majority of the nurses are super. I have not seen any activities. The food I have seen looked good. The community is beautiful. They advised us they were a memory care only community, however there are some residents that seem to be more assisted living.
Response from Ortega Gardens Memory Care
July 15, 2017
Thank you for letting us know about the issues you have been having. Would you please contact our Executive Director so he can immediately address your concerns? Your feedback is very important to us and we want to resolve your issues as soon as we can. Tami Cumings, Senior Vice President of Sales
Anonymous - Family/friend
Memory Care
October 4, 2016
I'm in love with this place.!
This community and the staff is awesome. m They offer enough nurses for every resident. They really take the time to get to know the residents. They do not let the patients stay in there rooms all day. They try to get them out of the room to get involved with the community. The staff goes in to depth to find out what my loved one used to do and then they offer that activity. What I really liked was that they have there own garden where they grow there own food. They also offer gardening. This is the best community.
Michele Hoyle - Family/friend
Memory Care
October 9, 2015
Better Then Most
Found that they made a lot of empty promises when I was researching the home that are not being up held now that I placed my Dad there.
Staff is very friendly, but I have found they socialize with one another too much leaving residents to fend for themselves.
Over all this was one of the better places I found.
Anonymous - Toured community
Memory Care
July 27, 2015
It was beautiful, and we really liked it.
This is one of the places I toured when I was looking. It was beautiful, and we really liked it. We ended up making our final decision based on location. Everyone was helpful and friendly, but we chose somewhere that was closer and easier to get to.
Anonymous - Family/friend
Memory Care
May 29, 2015
Expensive but great
It's expensive but it's great. The staff is friendly. The facility is very clean. It has been a pretty good experience. I rate the Arbor Terrace Ortega 4 stars across the board. It's a nice place so far.
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Frequently Asked Questions about Ortega Gardens Memory Care
Ortega Gardens Memory Care offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Ortega Gardens Memory Care 8.9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (904) 701-7227 to reach a resident at Ortega Gardens Memory Care.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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