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Discovery Village at the West End

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9801 Harmony Woods Way, Richmond, VA 23233

For more information about senior living options:
(866) 374-4058
7.1
Review score
7 reviews
Add review
7.1
Review score
7 reviews
5 star
43%
4 star
14%
3 star
43%
2 star
0%
1 star
0%
See all reviews
6.3
Review score
11607 reviews
18501 facilities
Discovery Village at the West End
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Discovery Village at the West End aerial view of community
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Discovery Village at the West End in google map

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Sinead D
-
Child of resident/client
5.0
Kind Staff, Happy Atmosphere, and Peace of Mind
It definitely stood out compared to the others I toured. The facility was clean and smelled nice. The apartments were bigger than other places and arranged well. They were a smaller living space but super cute and perfect for my mom since that's what she needed. All the staff were really k

About the facility
Discovery Village at the West End

Discovery Village at the West End in Richmond, VA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Independent Living

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Amenities
at Discovery Village at the West End

Healthcare Services

  • Medication Management

Meals & Dining

  • Meals Provided

Room Amenities

  • Wheelchair Accessible Showers
  • Bath Tubs

Community Amenities

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Indoor Common Areas
  • Outdoor Common Areas

Services

  • Beautician

Activities

  • Activities On-site

Compare

Discovery Village at the West End aerial view of community
Discovery Village at the West End

9801 Harmony Woods Way, Richmond, VA 23233

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7.1
Review score
7 reviews
7.1
Review score
7 reviews
5 star
43%
4 star
14%
3 star
43%
2 star
0%
1 star
0%
9.7
Review score
9 reviews
9.7
Review score
9 reviews
5 star
67%
4 star
33%
3 star
0%
2 star
0%
1 star
0%
9.5
Review score
250 reviews
9.5
Review score
250 reviews
5 star
88%
4 star
6%
3 star
2%
2 star
2%
1 star
2%
9.5
Review score
69 reviews
9.5
Review score
69 reviews
5 star
48%
4 star
32%
3 star
14%
2 star
3%
1 star
3%
Studio
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Studio
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

1

Senior Apartments

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Independent Living

Reviews

for Discovery Village at the West End

7.1Review score7 reviews
7.1
Review score
7 reviews
5 star
43%
4 star
14%
3 star
43%
2 star
0%
1 star
0%
AA Blank
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Discovery Village at the West End with 7.1 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Discovery Village at the West End has 7 reviews with an average "overall experience" of 4 out of 5.
Overall Experience
4.0
Cleanliness
4.7
Friendliness
4.7
Care Services
4.0
Staff
3.5
Meals & Dining
4.0
Activities
4.0
Value for Cost
4.3
A Place for Mom has scored Discovery Village at the West End with 7.1 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Discovery Village at the West End has 7 reviews with an average "overall experience" of 4 out of 5.
Parent company
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0
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Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-7 of 7 reviews
Valerie M - Toured community
Not Sure
August 12, 2026
5.0
I was very interested in how my loved one would spend their day. There were multiple places for a memory care resident to sit when they are not in their unit.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Response from Discovery Village at the West End
August 18, 2026
Thank you, Valerie, for your wonderful 5-star review! We’re so glad your visit to Discovery Village at the West End gave you a helpful look at how your loved one could spend their day. Creating comfortable, welcoming spaces where our Memory Care residents can relax, engage, and feel at home is very important to us. Thank you for taking the time to tour our community and share your experience!
Anonymous - Family/friend
Memory Care
August 5, 2026
3.0
Verified Review
Room for improvement
My husband has been there since [date removed]. They called me in May to inform me that they increased his Monthly Care Fee by $[removed], starting in July. I asked why, since at his admission, he had a Foley catheter, but it was d/c'd by his Urologist on [date removed], and since he is continent of bowel and bladder, I didn't understand the increase. I met with [name removed] to review my husband's recent assessment last Tuesday and found several errors. They listed him as having hearing aids, which he never had, and as being incontinent. When my husband needs to urinate, he calls out that he needs to pee, and when no staff responds, he will urinate from his wheelchair wherever he is located. 3 weeks ago, my husband was sent to the ER for weakness. He was so dehydrated that he had developed a UTI and was too weak to get out of bed. The hospital treated him with IV fluids and antibiotics, and could have released him after 3 days, but Discovery Village refused to take him back due to being short staffed. Discovery Village was only giving my husband 3/4 of a glass of water or juice at dinner, so I met with [name removed] to request additional fluids to prevent dehydration in the future. She agreed that he will get 2 glasses with his dinners. They do have some very good, caring staff taking care of the residents.
Response from Discovery Village at the West End
August 18, 2026
Thank you for sharing your concerns and for recognizing the caring team members at Discovery Village at the West End. We take feedback regarding resident care, hydration, responsiveness, and communication very seriously. We are sorry to hear that aspects of your husband’s experience have not met your expectations. Your concerns deserve careful attention, and we appreciate you bringing them to our team’s attention so they can be reviewed and addressed appropriately. We remain committed to providing compassionate, attentive care and encourage you to continue working directly with our community leadership so we can address your concerns and support your husband’s needs.
Anonymous - Family/friend
Memory Care
June 9, 2026
3.0
Verified Review
Discovery Village at the West End
The admissions staff, the front desk staff, the first and second shift aids and the dining room staff have all been great. The therapy staff through Fox Rehab have been amazing and very responsive. The administration has 3 brand new people at the very top... their health and wellness director, their executive director and the assistant to the health and wellness director are all brand new. We have had many many issues with response time after pushing the call bell. The activities have been ok but I would love to see more engaging and stimulating activities offered regularly that aren't centered around food.
Cleanliness
4
Friendliness
4
Value for Cost
3
Care Services
3
Activities
3
Staff
2
Meals & Dining
4
Response from Discovery Village at the West End
June 11, 2026
Thank you for taking the time to share your experience. We're pleased to hear that the admissions team, front desk staff, caregivers, dining team, and therapy staff have provided such positive and responsive service. We appreciate your recognition of their hard work and dedication. We also value your candid feedback regarding call bell response times and activity programming. Providing timely support and engaging opportunities for our residents is very important to us. As our new leadership team settles into their roles, they are actively evaluating ways to enhance both resident care and the overall experience. Your suggestion for more stimulating activities beyond food-centered events is especially helpful and will be shared with our team. Thank you again for your feedback and for trusting us with your loved one's care.
Anonymous - Family/friend
Assisted Living
June 2, 2026
3.0
Verified Review
Review for Discovery Village at the West End AL and MC
They weren't terrible, but we did leave after less than 2 weeks! Nice large kitchens in all the rooms and ample storage but we felt they dropped the ball on some things. Would probably not recommend.
Response from Discovery Village at the West End
June 3, 2026
Thank you for taking the time to share your feedback. We're glad to hear you appreciated the spacious kitchens and ample storage in our apartments. At the same time, we're disappointed to learn that your experience did not meet your expectations and that you chose to leave after such a short time. We take comments like yours seriously and are always looking for ways to improve both our services and the overall resident experience. While we wish we had the opportunity to address your concerns during your stay, we appreciate your input and will use it as we continue to enhance our community. We wish you and your loved one all the best moving forward.
Sinead D - Family/friend
Assisted Living
December 16, 2025
5.0
Verified Review
Kind Staff, Happy Atmosphere, and Peace of Mind
It definitely stood out compared to the others I toured. The facility was clean and smelled nice. The apartments were bigger than other places and arranged well. They were a smaller living space but super cute and perfect for my mom since that's what she needed. All the staff were really kind and patient with the residents and friendly to me during my tour. The whole vibe of the place was as positive and happy. The dining area was clean and the food smelled good. The activities seemed fun and there were a few I knew my mom would like - bible study was one.
GC - Family/friend
Assisted Living
August 22, 2025
4.0
Verified Review
Review for Discovery Village at the West End AL and MC
4, only because the food isn't great and there was no real orientation for my mom; Introducing her to people.
Susan Kueny - Family/friend
Independent Living
January 29, 2017
5.0
Verified Review
Outstanding Facility for Independent Living
This is an outstanding facility. The sales staff and service staff our customer friendly. The facility is beautiful.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-7 out of 7 reviews

Neighborhoods
around Discovery Village at the West End

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Frequently Asked Questions
about Discovery Village at the West End

Discovery Village at the West End offers 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Discovery Village at the West End 7.1 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (804) 562-2445 to reach a resident at Discovery Village at the West End.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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