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3601 East Holt Ave, West Covina, CA 91791
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Val C
-
Child of resident/client
5.0
Living at Truewood
My dad moved into Truewood almost 1 yr ago. He was scheduled for another facility but seen truewood as we were driving by and when he walked in he knew it was home! The people living there were so kind and the staff was amazing. My dad knew it was meant to be! They continue to make him feel part of the family!
About the facility Truewood by Merrill, West Covina
At Truewood by Merrill, West Covina, active seniors can spend their retirement years living a stress-free lifestyle filled with joy, friendships, and hobbies. This community features modern, Spanish villa elements to spark feelings of an endless vacation. Within minutes of the community, residents can easily venture out into the city and visit stores, restaurants, parks, and medical facilities.
Residents embrace the warm California air while relaxing on the shaded front porch of this two-story community. They can also take their pup to stroll along the interweaved walking paths to admire the scattered, lush gardens. And, rainy days can be spent tucked inside the inviting atrium complete with comfortable furnishings. This community combines a homelike setting with superior amenities to offer residents a balance between home and a resort.
This lively community hosts a myriad of activities to keep residents actively engaged. Community members join each other for wine tastings, day trips, game nights, yoga classes, lectures, pet therapy, holiday celebrations, and more. Residents are also free to take advantage of the library, salon, and other facilities.
At Truewood by Merrill, West Covina, residents escape the stressors of household chores. Professional and friendly associates offer a range of convenient services including housekeeping, maintenance, and...
Read more
Senior living options offered
Independent Living
Pricing for Truewood by Merrill, West Covina
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Independent Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Truewood by Merrill, West Covina
3601 East Holt Ave, West Covina, CA 91791
Atria Covina
825 West San Bernardino Road, Covina, CA 91722
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801 Cypress Way, San Dimas, CA 91773
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9.8
Review score
59 reviews
9.8
Review score
59 reviews
5 star
56%
4 star
31%
3 star
3%
2 star
8%
1 star
2%
9.8
Review score
120 reviews
9.8
Review score
120 reviews
5 star
76%
4 star
17%
3 star
5%
2 star
2%
1 star
0%
9.6
Review score
138 reviews
9.6
Review score
138 reviews
5 star
70%
4 star
22%
3 star
7%
2 star
0%
1 star
1%
9.4
Review score
34 reviews
9.4
Review score
34 reviews
5 star
70%
4 star
24%
3 star
6%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
1
Assisted Living
Amenities at Truewood by Merrill, West Covina
Healthcare Services
- Staffing & Ancillary Services
- High Acuity Care
- Medication Management
- Memory Care
Meals & Dining
- Meals Provided
Room Amenities
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Air Conditioned
- Cable or Satellite TV
- Kitchenette
- Ground Floor Units
- Bath Tubs
Community Amenities
Transportation & parking
- Uncovered Parking
- Complimentary Transportation
- Covered Parking
- Resident Parking Available
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Outdoor Common Areas
- Indoor Atrium
- Library
- Beauty Salon
- TV Lounge
- Computer or Media Center
- Indoor Common Areas
- Outside Patio
- Butterfly garden / Hummingbird garden
- Barber Shop
Recreational areas
- Billiards Lounge
- Raised Garden Beds
- Piano or Organ
- Movie or Theater Room
- Fitness Center
Services
- Housekeeping
- Beautician
Languages spoken
- Spanish
- English
Activities
- Live Musical Performances
- Stretching Classes
- Art Classes
- Live Well Programs
- Live Dance or Theater Performances
- Activities On-site
- Holiday Parties
- Birthday Parties
- Devotional Activities On-Site
- BBQs or Picnics
- Gardening Club
- Activities Off-site
- Other Religious Services
- Pet-focused Programs
- Catholic Services
- Devotional Activities Offsite
- Protestant Services
- Yoga / Chair Yoga
Reviews
for Truewood by Merrill, West Covina
Write a review
A Place for Mom has scored Truewood by Merrill, West Covina with 9.8 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Truewood by Merrill, West Covina has 59 reviews with an average "overall experience" of 4.2 out of 5.
Overall Rating
4.2
Cleanliness
4.4
Friendliness
4.4
Care Services
4.4
Staff
4.7
Meals & Dining
4.6
Activities
4.3
Value for Cost
4.3
A Place for Mom has scored Truewood by Merrill, West Covina with 9.8 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Truewood by Merrill, West Covina has 59 reviews with an average "overall experience" of 4.2 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 59 reviews
Val C - Family/friend
Independent Living
December 15, 2024
Living at Truewood
My dad moved into Truewood almost 1 yr ago. He was scheduled for another facility but seen truewood as we were driving by and when he walked in he knew it was home! The people living there were so kind and the staff was amazing. My dad knew it was meant to be! They continue to make him feel part of the family!
Monica Munoz
Independent Living
December 15, 2024
Truewood Experience
We have had about a 2 week experience...Dad is utilizing the a la carte services to help him dress, bathe, and eat. Most of the people working here have a long history of working at the facility.people are friendly and management listens to your concerns.
The facility has had a recent renovation and is bright and modern looking. There are many trees and beautiful scenery.
Take a tour..you will feel like you have come home!..[name removed] family
.
L E - Family/friend
Independent Living
December 14, 2024
A new town and a new home for mom
My family was blessed to find a beautiful home for our Mom. Truewood by Merrill, West Covina, California has provided more than just a home. They have provided a community that includes delicious meals, multiple daily activities, outings to go shopping, dining out, and group movie outing options. I was concerned since my Mom needs more personal care and Truewood covered that with their optional caregiving services.
I cannot say enough about [name removed] , the manager, [name removed] , Activities Directory, and [name removed] , with Saving [name removed] , together they have given us peace of mind to know our Mom is in a caring and activity filled environment that she can call home.
Jocelyne M - Family/friend
Independent Living
December 13, 2024
Very Happy Resident
I’m writing this review on behalf of my 83 year old mom who has now been living at Truewood for almost one year! Mom is extremely happy with the staff and the level of care that she gets from the “Saving Grace” caregivers. I’ve also expressed my gratitude to [name removed], the manager on how beautiful the place has looked with the new renovations and with the continued care that she’s put into the place. Also hats off to the chef’s at the facility on their impeccable and delicious food that they prepare for the residents every day. I am extremely blessed to have found this facility that cares so much about their residents like it’s their own family. I feel very comfortable going there every day when visiting my mom knowing that she is in good hands!
Lina D - Family/friend
Independent Living
December 7, 2024
Great Community
They went through a recent upgrade. It is wonderful! My mother has been here for almost 10 months and is thriving. She enjoys the Holiday Buffets and making new friends! The staff is helpful and always ready to help if we have a concern or need.
Tamara - Family/friend
Independent Living
November 1, 2024
Review for Truewood by Merrill, West Covina
The common area was very open, airy and beautiful, and the unit was fully refurbished, clean and light. They were independent living so no lock downs, but had extra care available with bathing and cleaning, which she needs.
Response from Truewood by Merrill, West Covina
November 7, 2024
Hi Tamara, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Hannah O - Family/friend
Independent Living
September 19, 2024
Just Okay
This is a great place for someone who is fairly independent. While the caregivers from [removed] are amazing, they don’t have enough staff to provide one to one care. The food is great and they always have a choice of at least two options. The director was rude and the customer service has some room for improvement. Overall, this place offers a nice environment with lots of activities for residents, but my family member needed more care.
Response from Truewood by Merrill, West Covina
November 3, 2024
Hi Hannah, thank you for taking the time to leave us this honest review. We have passed along your feedback to the team. Please don't hesitate to reach out if you ever need anything else.
Bobby M - Family/friend
Independent Living
July 10, 2024
My mom seems very happy at this facility.
Very nice and comfortable facility for my mom. She seems happy with the food and her room is quite large and clean. The rent is very reasonable and the location just off the freeway is convenient for visiting.
Response from Truewood by Merrill, West Covina
August 9, 2024
Hi Bobby, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Independent Living
June 3, 2024
family experience
when it comes to the cleaning in my opinion the first main entrance lobby was the only area that is nice and clean. The second floor carpeted area is in bad shape, that includes the big dining area. I remember the first day walk through with [name removed], she said they were going to clean the carpets soon. However at our 3 months nothin has happened and now we notice bad odors. We would recommend families to probably walk through first before signing any documents. With the foods, at our 3 months we never saw anything but bananas and oranges low quality.
Response from Truewood by Merrill, West Covina
June 15, 2024
Hi There, thank you so for taking the time to leave us this honest review. Please don't hesitate to reach out if you ever need anything.
Dave D - Family/friend
Independent Living
May 3, 2024
Highly Recommended
My mom was previously a resident at Truewood by Merrill West Covina for a brief time and her experience was great. Everything at this facility, head to toe, met our expectations and then some! Her stay was as good as could be expected under the circumstances. I would highly recommend Truewood by Merrill West Covina for Assisted Living.
Response from Truewood by Merrill, West Covina
May 12, 2024
Hi Dave, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Ron B - Family/friend
Independent Living
April 4, 2024
Friendly and well run place
I moved my sister and husband there. The signup and move in activities went smoothly. Helpful all around, including maintenance staff in connecting Internet and TV. At first dinner a couple of residents volunteered they had moved from another residence and were much happier.
Response from Truewood by Merrill, West Covina
May 12, 2024
Hi Ron, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Independent Living
January 11, 2024
Review for Truewood by Merrill, West Covina
Price was reasonable and room to haggle depending on what the needs turn out to be also adjustable as needs change.
Response from Truewood by Merrill, West Covina
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Pat C - Resident/client
Independent Living
January 10, 2024
I am so glad to be here and highly recommend it
I love it here. I feel like I have come home. The people who work here are exceptional and most residents are nice too. The food is so much better here. It is hard to explain how much better this place is. The apartment sizes are great! Much bigger than where I lived previously. They have assistance in house if needed and at very reasonable rates. I am so glad to be here.
Response from Truewood by Merrill, West Covina
February 27, 2024
Hi Pat, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Independent Living
December 30, 2023
Recommended
Everyone at Truewood West Covina was helpful and the process was easy. Of course, I would recommend this facility to others.
Response from Truewood by Merrill, West Covina
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Daniel - Family/friend
Independent Living
December 15, 2023
My Mother is very happy here, I was worried cause she has never lived alone. Saving Grace is the company that take care of her, this is a senior living apartments that have care if needed. They serve three meals a day, they do her laundry and clean her apartment. They bring her meals to her if she does not want to go to the dinning room. Every thing is done for, dressing, bathing and diaper changes. They check on her throughout the night. They even help her turn over in bed if needed. Excellent care, highly recommend Truewood.
Response from Truewood by Merrill, West Covina
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Resident/client
Independent Living
August 29, 2023
Highly Recommended
I am very happy here at Truewood by Merrill West Covina. They make it very comfortable and [name removed] is very professional, thank you. The cleanliness and friendliness are great. The care services, meals and activities are also great. Additionally, they are pet friendly and we have a dog park here. I would highly recommend Truewood by Merrill West Covina to family and friends.
David - Family/friend
Independent Living
June 14, 2023
Mom's in good hands!
My Mother was briefly a resident at Truewood by Merrill West Covina and our experience with this facility was just great! The staff at this facility was wonderful. Communication with the family was great. We had no experience with the meals or activities, so I can't rate those. Otherwise, I would highly recommend this facility to family and friends based on their level of attention, kindness, cleanliness, and overall value!
Peter - Family/friend
Independent Living
May 30, 2023
A family experience
Well they treated us great. Always friendly and the dining room was like being on a cruise. One member of the staff stood out, her name is [name removed]. This lady bent over backwards to help my Mom get settled in there and took care of everything.
Tamara - Family/friend
Independent Living
April 19, 2023
Answer to Prayers
This was a great placement for my Aunt. We picked this community because, I liked the ambiance. I could get her a room with an outside door so I didn't ever have to worry about lockdowns and not being able to check on her. Their pricing was fair. The apartment was roomy and light, and in good repair. They let her keep her dog. The outside was also very appealing with lots of greenery. They have a caregiving business Saving Grace available for assisted living services so she can age in place. I loved everything about it.
Response from Truewood by Merrill, West Covina
April 20, 2023
Hi Tamara,
Thank you for taking the time to leave us this review. We are so happy to hear that Truewood by Merrill has been a great place for your aunt. Please don't hesitate to reach out if you ever need anything.
Anonymous - Toured community
Independent Living
August 24, 2022
Tour
Felt like was a good tour nice place with many options.
Response from Truewood by Merrill, West Covina
August 25, 2022
Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.
Neighborhoods around Truewood by Merrill, West Covina
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Frequently Asked Questions about Truewood by Merrill, West Covina
Truewood by Merrill, West Covina offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Truewood by Merrill, West Covina 9.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (626) 332-1135 to reach a resident at Truewood by Merrill, West Covina.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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