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1400 W West Covina Pkwy, West Covina, CA 91790
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Gery F
-
Child of resident/client
5.0
Dad living his best life
My Dad was reluctant to move into assisted living. Just after a few weeks, he was dining with new friends, and participating in new activities. The community is clean and neat, and the staff is top notch! Dad loves it there and this is his home. What a special treat to spend time on the 5th floor - 360 views of the entire valley. Everyone is very kind. You could pay more to live somewhere else, but why? everything is here!
About the facility Merrill Gardens at West Covina
Located east of Los Angeles, Merrill Gardens at West Covina offers plenty of entertainment within a peaceful setting. The modern community features traditional elements and offers plenty of natural light — to provide residents a comforting, yet refreshing atmosphere. Within the community, you get to stay as active as you’d like. With creative programming and amazing amenities, you have endless activities to enjoy. Currently, Merrill Gardens at West Covina accommodates independent living, assisted living, and memory care lifestyles.
If you’re looking to get out into the community, you can savor delicious eats at the nearby bakeries and diners, shop at department stores, or grab everyday items from the big-box stores. You even have convenient access to a variety of medical offices in the area. Further out into the city, you can enjoy recreational activities at the Santa Fe Dam Recreation Area or at the nearby golf courses. Explore the wonders of retirement in West Covina, today.
Merrill Gardens at West Covina Amenities and Services
The independent living option enables residents to live a liberating lifestyle. It offers freedom and flexibility while daily tasks such as housekeeping, home maintenance, transportation, and cooking are taken care of. You can also rest assured that...
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Senior living options offered
Assisted Living
Memory Care
Independent Living
Pricing for Merrill Gardens at West Covina
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
Memory Care
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Studio
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Semi-Private
Starting at $XXXX/mo
Independent Living
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Studio
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1 Bedroom
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2 Bedrooms
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Merrill Gardens at West Covina
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Compare
Merrill Gardens at West Covina
1400 W West Covina Pkwy, West Covina, CA 91790
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6.9
Review score
19 reviews
6.9
Review score
19 reviews
5 star
68%
4 star
16%
3 star
5%
2 star
11%
1 star
0%
10
Review score
12 reviews
10
Review score
12 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
9.8
Review score
120 reviews
9.8
Review score
120 reviews
5 star
76%
4 star
17%
3 star
5%
2 star
2%
1 star
0%
9.6
Review score
138 reviews
9.6
Review score
138 reviews
5 star
70%
4 star
22%
3 star
7%
2 star
0%
1 star
1%
Studio
Starting at $X,XXX/moStudio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Memory Care, Residential Care Home
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Amenities at Merrill Gardens at West Covina
Healthcare Services
- Memory Care
- Diabetic Care
- Medication Management
- Staffing & Ancillary Services
- Incontinence Care
- Non-Ambulatory Care
Meals & Dining
- Room Service
- Anytime Dining
- Meals Provided
- Professional Chef
- Guest Meals
- Restaurant Style Dining
Room Amenities
- Wheelchair Accessible Showers
- Full kitchen
- Air Conditioned
- Handicap Accessible
- Cable or Satellite TV
- Wi-Fi/high-speed internet
Community Amenities
On-site dining options
- Café or Bistro
- Bar or Pub
- Private Dining Room
Transportation & parking
- Property Convenient to Public Transit
- Resident Parking Available
- Complimentary Transportation
- Uncovered Parking
Pets
- Cats Allowed
- Dogs Allowed
Common areas
- Indoor Common Areas
- Beauty Salon
- Central Fireplace
- Meeting Room
- Computer or Media Center
- Outdoor Common Areas
- Main Street Shops
- Outside Patio
- Library
- TV Lounge
Recreational areas
- Piano or Organ
- Arts and Crafts Center
- Raised Garden Beds
- Movie or Theater Room
- Fitness Center
Services
- Beautician
- Housekeeping
Activities
- Birthday Parties
- Activities On-site
- Live Musical Performances
- Devotional Activities Offsite
- Wine Tasting
- Christian Services
- Gardening Club
- Happy Hour
- Trivia Games
- Educational Speakers / Life Long Learning
- Karaoke
- Activities Off-site
- Live Dance or Theater Performances
- Intergenerational Programs
- BBQs or Picnics
- Cooking Classes
- Dances
- Bible Study Group
- Catholic Services
- Live Well Programs
- Brain fitness / Dakim
- Holiday Parties
- Day Trips and Outings
- Stretching Classes
- Art Classes
Reviews
for Merrill Gardens at West Covina
Write a review
A Place for Mom has scored Merrill Gardens at West Covina with 6.9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Merrill Gardens at West Covina has 19 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.3
Friendliness
4.3
Care Services
4.1
Staff
4.3
Meals & Dining
4.4
Activities
3.9
Value for Cost
4.1
A Place for Mom has scored Merrill Gardens at West Covina with 6.9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Merrill Gardens at West Covina has 19 reviews with an average "overall experience" of 4.4 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-19 of 19 reviews
Anonymous - Family/friend
Independent Living
October 11, 2024
fine except for the hostile management
My loved ones moved out of Merrill Gardens [date removed] ago to a private home. They were very unhappy with Merrill Gardens management. Serious negative experience with general manager and senior management overall, but much more positive experience with kitchen and other support staff. Many concerns for example senior management refused to provide basic. Meals were hit or miss. We understand that overall they were probably better than many other places but for the $, ?? Our main concern was not having low sodium options. The games and other silly activities were fine for those who like that but intellectual activities, such as book club and community discussion. Too expensive not to have better service/care from management.
Response from Merrill Gardens at West Covina
October 15, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear your experience with our community was disappointing. We would like to speak to you further. Please email us at kimg@merrillgardens.com with your preferred contact information and we’ll reach out to you.
Anonymous - Family/friend
Assisted Living
May 22, 2024
Review for Merrill Gardens at West Covina
The manager is difficult to work with and insists it is her perogative. Staff turnover is constant.The manager should be more concerned with pleasing the paying tenants rather than being recognized by the city for allowing them to hold mtgs at Merrill Gardens.
Response from Merrill Gardens at West Covina
May 31, 2024
Thank you for reaching out regarding these concerns. We would like to speak to you about your experience further. Please email us at kimg@merrillgardens.com with your preferred contact information and we’ll reach out to you.
Gery F - Family/friend
Assisted Living
February 6, 2024
Dad living his best life
My Dad was reluctant to move into assisted living. Just after a few weeks, he was dining with new friends, and participating in new activities. The community is clean and neat, and the staff is top notch! Dad loves it there and this is his home. What a special treat to spend time on the 5th floor - 360 views of the entire valley. Everyone is very kind. You could pay more to live somewhere else, but why? everything is here!
Response from Merrill Gardens at West Covina
February 12, 2024
Hi Gery, thank you for taking the time to leave us this review. We are thrilled to hear that you dad loves it at Merrill Gardens given his previous reluctance. Please don't hesitate to reach out if you need anything.
Guillermo - Family/friend
Assisted Living
January 30, 2024
Recommended
Staff are great, very friendly and helpful. Always ready to answer any questions. Housekeeping staff are diligent and honest. The move in was easy and very accessible. The meals are always excellent. I have recommended this facility to family and friends.
Response from Merrill Gardens at West Covina
February 27, 2024
Hi Guillermo, thank you for taking the time to leave us this review! Please let us know if we can do anything else moving forward.
Anonymous - Toured community
Assisted Living
April 18, 2023
Very nice!
I toured Merrill Gardens at West Covina and it was by far the nicest place I've ever seen! I would have done anything to be able to afford this place for my loved one! Unfortunately, they offer a very low starting price and then increase the cost 10% per year! My loved one wouldn't have had the funds to be able to stay here for as long as she may need.
YS - Family/friend
Assisted Living
February 16, 2023
Review for Merrill Gardens at West Covina
They are having a lot of staff turnover. That makes my loved one uneasy with new faces popping up. They are very quick to respond to issues that arise, which is terrific. Still waiting for the staffing issues to be resolved. The manager and chef was helping in the restaurant the other day.
Response from Merrill Gardens at West Covina
February 24, 2023
Thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at sarahsh@merrillgardens.com with your preferred contact information and we’ll reach out to you.
anonymous - Family/friend
Assisted Living
December 2, 2022
Our families experience
So far my mom has been well taken care of. There are some issues with communication from management to tenants and that needs improvement but it's mostly been a positive experience. My Mimi's very comfortable and pleased.
Response from Merrill Gardens at West Covina
December 6, 2022
Thank you for taking the time to leave us this review! We appreciate your feedback and have made sure to share it with the community team. Please don't hesitate to reach out if you ever need anything.
anonymous - Family/friend
Independent Living
October 27, 2022
Parents are happy
Good location for my parents. Close to shopping and heath care. Pet friendly facility.
Response from Merrill Gardens at West Covina
November 3, 2022
Thank you so much for taking the time to leave us this review! We are glad to hear your parents have enjoyed living at Merrill Gardens thus far. Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Assisted Living
September 22, 2022
This facility is new and fresh, very clean. Housekeeping is included. They offer activities, but they are often cancelled. Admin staff is a bit cranky and dramatic. The other staff seems nice overall. There's not much outside space, which is really the only downside. Pricing is good.
Keith W - Family/friend
Independent Living
September 12, 2022
Award winning "5-Star" senior living facility
I am super excited to write this review on such an exceptional senior living facility as Merrill Gardens located in West Covina.
I have been blessed help advocate for a 91 year old Marine veteran who was my mentor 40 years ago. When he decided to move from Alabama to Southern California, I helped take him around to visit and consider several senior living facilities.
When we contacted and met with[name removed] who is the General Manager, we were first impressed with her professionalism and even more impressed with the genuine care, concern and compassion she displayed while providing us with a presentation and a comprehensive tour of Merrill Gardens. It was such a great first impression that it didn’t take my mentor long to decide to make this place his home.
Now that he has been a resident for three weeks, words cannot convey just what a wonderful facility Merrill Gardens really is. It is a super clean, well maintained and smooth-running facility.
Bob - Family/friend
Assisted Living
September 7, 2022
Great Value
They have been doing a fantastic job so far. It would be nice if they cleaned the carpet. It is very clean, and the floor is always vacumned. The care services is okay but could be improved. The interaction with the staff fantastic, and they are always willing to try. The food is good. The activities for the garden area, is different than the other area. Compared to other places,, it's pretty good value for the money, and is very reasonable.
Response from Merrill Gardens at West Covina
September 8, 2022
Hi Bob, thank you for taking the time to leave us this feedback. We are happy to hear that the team at Merrill Gardens at West Covina is doing a fantastic job.
Lissa S - Family/friend
Assisted Living
June 9, 2022
Peace of Mind, Found What I Was Looking For With A Place for Mom
I believe this is a great place. This has both assisted living and memory care, and this allows your loved one to stay in the same community surroundings. There are people here that are still very independent as well. There is a big mix of care types of residents in the community.
The communication with staff is good. The meals are served in the dining room three times a day, and there are menus for the residents to order off of. Your family can eat a meal with you for a fee. The meals would be delivered to the residents rooms if the resident is sick.
They had great COVID protocols and they didn't have any COVID residents in the community. They also have offered boosters to the residents. They have their own in house pharmacy.
There are so many activates available for the residents. There are movie nights, meet and greet for residents, and more to choose from. They have a piano bar.
There is a beauty salon on site for the residents to use for a separate fee, and standing appointments are greatly appreciated. This includes hair cuts, hair color, nails, pedicures, and facials.
Response from Merrill Gardens at West Covina
June 14, 2022
Hi Lissa, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Albert - Toured community
Assisted Living
June 7, 2022
My Tour Experience at Merrill Gardens at West Covina
I like the community during the tour. They wanted to put my loved one in Memory Care area for care, and I was able to find another community that was willing to put my loved one in assisted living.
Response from Merrill Gardens at West Covina
June 8, 2022
Hi Albert, thank you for taking the time to leave us this update. We are happy to hear that you found a good place for you loved one.
anonymous - Toured community
Assisted Living
May 12, 2022
Tour experience
Merrill Gardens was going to be our second choice if the facility we went with did not work out. [name removed] who helped us out was so helpful and went out of her way to answer any questions. She was also always available if we needed her. The facility itself was very nice and the location was close to my loved ones friends too. I like the fact that my loved one would be able to transition from assisted living over to memory care because that is a possibility in the future that we may need.
Response from Merrill Gardens at West Covina
June 2, 2022
It's so wonderful to hear you had such a positive experience with us! We do our very best to provide top-notch service, so it's great to see we're living up to this goal.
Anonymous - Toured community
Assisted Living
May 4, 2022
My Tour Experience at Merrill Gardens at West Covina
This was a good community. They wanted too much for the medication management care and it was more than anticipated.
Response from Merrill Gardens at West Covina
May 7, 2022
Hi there, thank you for taking the time to leave us this review. We wish you the best in your search for a community.
Anonymous - Family/friend
Assisted Living
March 21, 2022
Merrill Gardens is very short staffed and they make excuses that they're short staffed. we're paying full price, so unless they'd like to discount us for the lack of staff, they shouldn't make excuses. the cleaning wasn't done correctly in my loved ones room.
it's still a good place with good residents. it's a good place for my mom. we're happy she's there, but every place needs improvement.
anonymous - Family/friend
Assisted Living
February 4, 2022
Amazing value
This is a great senior living facility for your loved one. You are getting so much more than the other communities. They have activities like a gym, games, movie nights, board games, entertainment and more for the residents to do to stay busy.
Response from Merrill Gardens at West Covina
February 8, 2022
Hello, thank you for taking the time to leave this review! We are so happy to hear that you are pleased with Merrill Gardens at West Covina.
Dennis - Family/friend
Memory Care
February 2, 2022
extremely happy
This community has really helped our loved one improve in all areas, everybody has been so wonderful. The administrator when we first were going through the assessment process was very attentive and accommodating. The activities director does an amazing job during the tough times of covid they would take pictures of the resident to send to their loved ones so they could see what is going on.
Ray - Resident/client
Independent Living
September 27, 2021
I enjoy the people here. They're very freindly.
I enjoy it here. It's easy living. It's a good way to go for a senior. It makes me feel feel young. It's super clean. The staff are friendly and helpful. And the activities are great.
Response from Merrill Gardens at West Covina
September 28, 2021
Hello, thank you for taking the time to leave this review. We are so happy to hear that you enjoy living at Merrill Gardens at West Covina. Please don't hesitate to reach out if you ever need anything!
Viewing 1-19 out of 19 reviews
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the California regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about California regulations for Assisted Living.
Frequently Asked Questions about Merrill Gardens at West Covina
Merrill Gardens at West Covina offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Merrill Gardens at West Covina 6.9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (626) 587-4318 to reach a resident at Merrill Gardens at West Covina.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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