The Laurels and The Haven in Highland Creek

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The Laurels and The Haven in Highland Creek

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We do have some issues with The Haven. She suffered a fall between breakfast and lunch and it was not discovered until lunch was brought to her. She ended up going to the hospital and needed four stitches above her eye. Could have been worse. There are no fall detection cameras in the rooms, so a fall may go unnoticed for a period of time. We don’t know what she’s involved in on a daily basis. They do have an open door policy and the ability to email them at any time for information. But we have to ask for it. However, our loved one is suffering from ideations where she thinks people are out to harm her and they seem to be managing that for us very well. We were told we could install our own security camera to watch our loved one, but we were unable to connect to the facility’s WiFi successfully, and no one seems to be able to help us with this issue. Generally, we are satisfied, but some improvements might be in order.","reviewerDisplayName":"Susan E","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Resident focused home","reviewContent":"Good programs and supporting staff focused on residents quality of life. They try to meet the residents where they are in their dementia journey. Some turnover in senior staff and administration makes communication slow at times. However complete attention to family needs are addressed when meeting/phone calls occur.","reviewerDisplayName":"Gregory","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for The Laurels and The Haven in Highland Creek ","reviewContent":"This was a great option for us since is was close to our house. The staff were very nice and knew my mother-in-law by name. However, we had a few issues regarding a sprinkler leak, and having regular access to going outside. ","reviewerDisplayName":"DF","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Still happy after one year","reviewContent":"In general staff seem competent\nMy mom does not need a lot of care and oversight. But they know each resident.\n\nThey respond appropriately in emergencies\n\nThey have a point system which they share which determines level of care and any additional cost \n\nThe medication management has improved as has administrative communication\nThey have resident meetings each month\n\nThey take the residents to doctors appointments which is very helpful\n\nThe kitchen and dining staff are very sweet and the food is plentiful , taste good and good portions and they serve a lot of fresh fruit along w all types of meat and full healthy breakfasts every day in addition to a flexible menus if the resident doesn't like the specials for the day. Snacks are avail 24/7 in the activity room","reviewerDisplayName":"Renee M","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Understaffed presently affecting services","reviewContent":"The staff that works with the residence is phenomenal. Every resident there is happy and loves the staff. As the caregiver, my issues are supposed to be done twice a week have been times when they haven’t done it once a week. Rooms are supposed to be cleaned once a week bed linens changed, it took three weeks at one point. I think this is a staffing issue. The director just left so hopefully this is a short term problem when you send an email to the appropriate person it does get handled but right now as a caregiver I have to stay on top of it. ","reviewerDisplayName":"Lori S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Would recommend for the great value and wonderful staff. Your love one never be bored there.","reviewContent":"The place is great and the staff is wonderful. The price and activities for my dad stood out from the other places that we visited.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"My mom calls it her cruise ship on land.","reviewContent":"They were pretty straight forward from the start.\n\nStaff are extremely friendly. Residents are always out and active every time we go - that was one of the main reasons we chose this facility over others. ","reviewerDisplayName":"Lore S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Recommended ","reviewContent":"We had no big problems with the staff, with the exception of some medication communication. They were all very pleasant and treat my dad with kindness and respect. The place was always clean and smelled fresh without odors. My dad did enjoy the food and got to know the staff there well. Love the fact that if he did not show up in the dining room, they brought him a tray. Or he would choose to eat in his room ahead of time and order his tray. Other places charge extra for a tray to be brought to the room. My family would recommend The Laurels to others. We have had several family members there through the years. My dad was in respite care there and the room was furnished for him and was very well designed. If this location was closer to my home, he would have stayed there for a good while. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Moving Mom to Assisted Living","reviewContent":"My mother has had chronic intestinal issues since moving into the Laurels at the [date removed]. There were a few days where she said no one checked on her. The transition to medication management has been rocky due to staffing changes/shortages. Omnicare is handling the medication and they are currently giving her too high of a dosage of blood pressure medication because they are not allowed to cut a pill in half and the medication does not come in the 10mg dosage. I was the one who discovered this and am trying to work it out with Mom's external physician. My mother swears the new cook is putting sugar in everything, I ate with her one evening and while I felt the menu was a bit odd (stew beef with home fries, peppers and onions) I did not have any issue with the taste. My mother will not participate in the activities because they are all for \"elderly\" people (she is 88) but menu of the resident ms are in wheelchairs or use walkers","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Happy, Safe, and at Peace","reviewContent":"The Bridge to Rediscovery is a wonderful program and the staff that is implementing it is wonderful. The upper management leaves a bit to be desired. The Haven Staff is AWESOME. the staff that has been caring for and loving on my mama [name removed] and [name removed] are stellar, I could not ask for any better! I've (and my family) have been very happy with the Haven staff and environment that Mama has been in since day 1 [date removed] of the move in. I would tell people to overlook the paper problems and paper pushers. Just focus on the people that are caring for our loved ones. 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6101 Clarke Creek Pkwy, Charlotte, NC 28269

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<p>Feel a sense of security and belonging at The Laurels and The Haven in Highland Creek — a community offering a continuum of care, including custom-tailored assisted living, respite care, and outpatient rehabilitation services. For those with memory loss, this community offers Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia program. In addition to individualized assisted living and memory care, dedicated team members also offer convenient housekeeping services, which enable seniors to focus on their favorite hobbies and pastimes. Exercise classes as well as daily recreational and social activities are also available to help residents increase their mobility and cognitive stimulation.</p> <p>This charming community is nestled in a quiet suburban neighborhood. Here, residents can enjoy restaurant-style dining prepared by a talented chef and socialize with their friends and family in the quaint common areas, complete with cozy furnishings and plenty of natural light. Seniors can choose from a variety of private and semi-private apartment homes, all of which can be decorated with their own personal items.</p> <p>Fill every day with joyful memories, entertaining activities, and friendly fellowship — at The Laurels and The Haven in Highland Creek.</p> <h3>State Classification</h3> <p>The Laurels in Highland Creek is an <em>adult care home</em>, which in the state of North Carolina is a home that provides care, assistance with activities of daily living, supervision, and assistance with medication to seven or more residents. An adult care home may also provide care to residents with cognitive impairments.</p> <p><a href="https://info.ncdhhs.gov/dhsr/acls/star/facility.asp?fid=971364">The Laurels in Highland Creek Inspection Reports</a></p> <h3>Related Links:</h3> <p><a href="https://www.aplaceformom.com/caregiver-resources/articles/dementia-care-guide">Dementia Care Guide: Memory Loss Care Solutions</a></p> <p><a href="https://www.aplaceformom.com/caregiver-resources/articles/dementia-wandering-causes-prevention">Dementia Wandering: Causes and Prevention</a></p> <p><a href="https://www.aplaceformom.com/caregiver-resources/articles/respite-care">Respite Care: 6 Reliable Resources for Caregivers</a></p>

<p>Feel a sense of security and belonging at The Laurels and The Haven in Highland Creek — a community offering a continuum of care, including custom-tailored assisted living, respite care, and outpatient rehabilitation services. For those with memory loss, this community offers Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia program. In addition to individualized assisted living and memory care, dedicated team members also offer convenient housekeeping services, which enable seniors to focus on their favorite hobbies and pastimes. Exercise classes as well as daily recreational and social activities are also available to help residents increase their mobility and cognitive stimulation.</p> <p>This charming community is nestled in a quiet suburban neighborhood. Here, residents can enjoy restaurant-style dining prepared by a talented chef and socialize with their friends and family in the quaint common areas, complete with cozy furnishings and plenty of natural light. Seniors can choose from a variety of private and semi-private apartment homes, all of which can be decorated with their own personal items.</p> <p>Fill every day with joyful memories, entertaining activities, and friendly fellowship — at The Laurels and The Haven in Highland Creek.</p> <h3>State Classification</h3> <p>The Laurels in Highland Creek is an <em>adult care home</em>, which in the state...</p>

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