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The Laurels and The Haven in Highland Creek

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6101 Clarke Creek Pkwy, Charlotte, NC 28269

For pricing & availability:
(866) 374-4058
8.2
Review score
39 reviews
Add review
8.2
Review score
39 reviews
5 star
31%
4 star
41%
3 star
15%
2 star
10%
1 star
3%
See all reviews
9.1
Review score
4429 reviews
142 facilities
The Laurels and The Haven in Highland Creek
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The Laurels and The Haven in Highland Creek
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Gregory
-
Child of resident/client
4.0
Resident focused home
Good programs and supporting staff focused on residents quality of life. They try to meet the residents where they are in their dementia journey. Some turnover in senior staff and administration makes communication slow at times. However complete attention to family needs are addressed whe

About the facility
The Laurels and The Haven in Highland Creek

Feel a sense of security and belonging at The Laurels and The Haven in Highland Creek — a community offering a continuum of care, including custom-tailored assisted living, respite care, and outpatient rehabilitation services. For those with memory loss, this community offers Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia program. In addition to individualized assisted living and memory care, dedicated team members also offer convenient housekeeping services, which enable seniors to focus on their favorite hobbies and pastimes. Exercise classes as well as daily recreational and social activities are also available to help residents increase their mobility and cognitive stimulation.

This charming community is nestled in a quiet suburban neighborhood. Here, residents can enjoy restaurant-style dining prepared by a talented chef and socialize with their friends and family in the quaint common areas, complete with cozy furnishings and plenty of natural light. Seniors can choose from a variety of private and semi-private apartment homes, all of which can be decorated with their own personal items.

Fill every day with joyful memories, entertaining activities, and friendly fellowship — at The Laurels and The Haven in Highland Creek.

State Classification

The Laurels in Highland Creek is an adult care home, which in the state...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for The Laurels and The Haven in Highland Creek

Total monthly costs depend on room type, select services, and the level of care needed.

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Assisted Living

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Studio
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
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Memory Care

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Studio
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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The Laurels and The Haven in Highland Creek
The Laurels and The Haven in Highland Creek

6101 Clarke Creek Pkwy, Charlotte, NC 28269

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Legacy Heights Senior Living Community community exterior
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8.2
Review score
39 reviews
8.2
Review score
39 reviews
5 star
31%
4 star
41%
3 star
15%
2 star
10%
1 star
3%
9.6
Review score
75 reviews
9.6
Review score
75 reviews
5 star
45%
4 star
31%
3 star
15%
2 star
0%
1 star
9%
9.4
Review score
72 reviews
9.4
Review score
72 reviews
5 star
59%
4 star
31%
3 star
8%
2 star
1%
1 star
1%
9.3
Review score
91 reviews
9.3
Review score
91 reviews
5 star
52%
4 star
30%
3 star
12%
2 star
4%
1 star
2%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Amenities
at The Laurels and The Haven in Highland Creek

Healthcare Services

  • Incontinence Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Vegetarian
  • Meals Provided

Room Amenities

  • Bath Tubs
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers

Community Amenities

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Dogs Allowed
  • Weight Limit (lbs)
  • Cats Allowed

Common areas

  • Indoor Common Areas
  • Outdoor Common Areas

Services

  • Beautician

Activities

  • Activities On-site
  • Devotional Activities On-Site
  • Activities Off-site

Reviews

for The Laurels and The Haven in Highland Creek

8.2Review score39 reviews
8.2
Review score
39 reviews
5 star
31%
4 star
41%
3 star
15%
2 star
10%
1 star
3%
Five Star Senior Living
9.1
Review score4425 reviews142 communities
Write a review
A Place for Mom has scored The Laurels and The Haven in Highland Creek with 8.2 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, The Laurels and The Haven in Highland Creek has 39 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
4.0
Friendliness
4.3
Care Services
3.9
Staff
4.1
Meals & Dining
4.0
Activities
4.0
Value for Cost
3.8
A Place for Mom has scored The Laurels and The Haven in Highland Creek with 8.2 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, The Laurels and The Haven in Highland Creek has 39 reviews with an average "overall experience" of 3.8 out of 5.
Parent company
Five Star Senior Living
9.1
Review score4425 reviews142 communities
Logo for Five Star Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 39 reviews
Gregory - Family/friend
Memory Care
October 3, 2024
4.0
Resident focused home
Good programs and supporting staff focused on residents quality of life. They try to meet the residents where they are in their dementia journey. Some turnover in senior staff and administration makes communication slow at times. However complete attention to family needs are addressed when meeting/phone calls occur.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from The Laurels and The Haven in Highland Creek
October 9, 2024
Gregory, thank you for your thoughtful review and for recognizing our commitment to enhancing residents’ quality of life and supporting them wherever they may be on their unique journeys. We understand that consistency in communication is important and we appreciate your patience and are glad to hear that our focus on family needs is evident during meetings and phone calls. Your feedback helps us continue to improve, and we’re here for you and your loved one every step of the way.
DF - Family/friend
Assisted Living
October 1, 2024
4.0
Verified Review
Review for The Laurels and The Haven in Highland Creek
This was a great option for us since is was close to our house. The staff were very nice and knew my mother-in-law by name. However, we had a few issues regarding a sprinkler leak, and having regular access to going outside.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
3
Value for Cost
4
Response from The Laurels and The Haven in Highland Creek
October 8, 2024
Thank you for your review. We're glad to hear that our convenient location and friendly team have made a positive impression. We apologize for the inconvenience caused by the sprinkler leak and want to assure you that we are in the process of replacing all piping for our sprinkler system. This project will be completed in the coming weeks, resolving these issues. We also recognize the importance of outdoor access and many residents love our covered porch, walking paths and shaded pergola. We continue to host group activities in these spaces, as well as have regular outings for residents to enjoy time outside. Your feedback is appreciated as we strive to provide the best experience for all our residents.
Anonymous - Family/friend
Assisted Living
September 23, 2024
3.0
Verified Review
Review for The Laurels and The Haven in Highland Creek
I am horrified at the way 5 Star runs the Haven and treats their staff. My loved ones bill is over [amount removed] a month. I would love to know what all he gets for this because the building is in disrepair and the staff are on a revolving door because of the work environment.
Cleanliness
1
Friendliness
5
Care Services
2
Staff
5
Meals & Dining
2
Activities
5
Value for Cost
2
Response from The Laurels and The Haven in Highland Creek
September 25, 2024
We take all feedback to heart as our community is committed to providing a positive environment for both residents and team members. I am the Executive Director and would love the opportunity to discuss your concerns further and explore how we can better meet your expectations. Please feel free to contact me directly at your earliest convenience.
Renee M - Family/friend
Assisted Living
September 16, 2024
4.0
Verified Review
Still happy after one year
In general staff seem competent My mom does not need a lot of care and oversight. But they know each resident. They respond appropriately in emergencies They have a point system which they share which determines level of care and any additional cost The medication management has improved as has administrative communication They have resident meetings each month They take the residents to doctors appointments which is very helpful The kitchen and dining staff are very sweet and the food is plentiful , taste good and good portions and they serve a lot of fresh fruit along w all types of meat and full healthy breakfasts every day in addition to a flexible menus if the resident doesn't like the specials for the day. Snacks are avail 24/7 in the activity room
Cleanliness
5
Friendliness
5
Care Services
4
Staff
3
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Laurels and The Haven in Highland Creek
September 18, 2024
Renee, we’re very happy to hear that you feel your mom is well-cared for and that our team is providing the support she needs. It’s great to know you appreciate our transportation services and the variety of meal options, including abundant fresh fruit and delicious healthy breakfasts. Our team is dedicated to ensuring residents feel at home, and resident and family input is always important to help us in our quest to always improve -- and we're grateful for your feedback.
Lori S - Family/friend
Assisted Living
September 11, 2024
4.0
Understaffed presently affecting services
The staff that works with the residence is phenomenal. Every resident there is happy and loves the staff. As the caregiver, my issues are supposed to be done twice a week have been times when they haven’t done it once a week. Rooms are supposed to be cleaned once a week bed linens changed, it took three weeks at one point. I think this is a staffing issue. The director just left so hopefully this is a short term problem when you send an email to the appropriate person it does get handled but right now as a caregiver I have to stay on top of it.
Cleanliness
3
Friendliness
5
Care Services
3
Staff
4
Meals & Dining
5
Activities
3
Value for Cost
3
Response from The Laurels and The Haven in Highland Creek
September 17, 2024
Thank you for your feedback Lori. I’m glad to hear that you feel our team is providing great care for all our residents and they are responsive when you reach out, but was sorry to read you had your concerns about the inconsistency in housekeeping services. As the new interim Executive Director, I’m committed to addressing these issues and invite you to reach out to me directly whenever you have any concerns.
Anonymous - Family/friend
Memory Care
August 20, 2024
3.0
Verified Review
Very disappointed
The staff is great. Very attentive to their clients. However the staff is not treated well by the administrators and turnover reduces service levels. That was my primary reason for relocating my client. Upon departure after giving ample notice to terminate residency and departing on the final day an administrator approached me and the departing resident only to deliver her displeasure with the termination and a vowel to retaliate. This was delivered in front of service staff members and one administrative staff member. I had difficulty getting good information during the stay and was referred to staff outside of the resident center to get answers to questions. Another family member regarded the entire admin staff as mere paper pushers . It went all the way to headquarters because that woman even tried to charge me beyond the stay even though we left the building the night of the residents last official day.
Cleanliness
4
Friendliness
4
Care Services
5
Staff
1
Meals & Dining
3
Activities
3
Value for Cost
3
Response from The Laurels and The Haven in Highland Creek
August 23, 2024
Thank you for providing your feedback. I am the new interim Executive Director and take your concerns seriously, particularly regarding your interactions during your client's transition as this does not reflect the level of professionalism we strive for at The Laurels & The Haven in Highland Creek. We are committed to continuously improving and always delivering the highest standard of care to our residents. I invite you to contact me at the community so we can discuss your experience in detail. Thanks in advance for your consideration.
JulieZ - Family/friend
Assisted Living
June 25, 2024
2.0
Quality of care is lacking
Before we moved to the Laurels, I asked very specific questions of how care is provided as my mom had a stroke and is paralyzed on one side. She is incontinent and needs help bathing, dressing and transferring. I was assured when her call bell was pressed, she would wait no longer than 15 minutes for someone to come to her assistance. We moved her in on [date removed] and in those few months, the quality of care has proven to be very bad. Today I filed a complaint with the state. There are times she waits over an hour for someone to come, once three hours. My father has had to walk the halls looking for a staff member to assist on dozens of occasions. I have personally met with the Ex Director and Head of Nursing and addressed this issue and no action is ever taken. At this point they are not answering my emails and treating my father with a very hostile attitude. I’m just shocked that this place is run this way. There is a complete lack of leadership. Many residents agree.
Cleanliness
4
Friendliness
3
Care Services
1
Staff
3
Meals & Dining
5
Activities
5
Value for Cost
2
Response from The Laurels and The Haven in Highland Creek
July 12, 2024
I am the Regional Director of Operations and was sorry to read your thoughts about your experience at The Laurels & The Haven in Highland Creek. Resident and family concerns are always taken very seriously, and as an organization we are committed to addressing any issues brought to our attention. I would welcome the chance to speak with you personally about your experience so I can look into your issues. You can reach me by contacting the community and asking to be put in touch with the Regional Director of Operations.
Anonymous - Family/friend
Assisted Living
February 27, 2024
2.0
Verified Review
New ED is not to be trusted
we had a horrible and unjust experience with the new executive director! the rooms are not well maintained. Dust bunnies everywhere. Slimy shower floors. there are some nice people there. there is a severe lack of empathy and understanding when dealing with people who have dementia I never tasted the food. there were several listed activities
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Activities
3
Value for Cost
2
Response from The Laurels and The Haven in Highland Creek
March 1, 2024
I am the Executive Director and was sorry to read your feedback on your experience at The Laurels & The Haven in Highland Creek. I want every family and resident to have a five-star experience in the community and we are committed to making that true for you and your loved one. While I know you have spoken with the Regional Director of Operations, I invite you to also give me a call at the community so we can continue to ensure your concerns are addressed. Thanks in advance for your consideration, and I hope to speak with you soon.
Anonymous - Family/friend
Memory Care
February 23, 2024
5.0
Verified Review
Would recommend for the great value and wonderful staff. Your love one never be bored there.
The place is great and the staff is wonderful. The price and activities for my dad stood out from the other places that we visited.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Laurels and The Haven in Highland Creek
February 26, 2024
Thanks for your feedback and your compliments for our team. We're honored your dad calls this his home and thrilled to have earned your five-star rating.
Lore S - Family/friend
Assisted Living
February 22, 2024
5.0
Verified Review
My mom calls it her cruise ship on land.
They were pretty straight forward from the start. Staff are extremely friendly. Residents are always out and active every time we go - that was one of the main reasons we chose this facility over others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Laurels and The Haven in Highland Creek
February 26, 2024
Lore, thanks for sharing your thoughts on life at The Laurels & The Haven in Highland Creek. We were thrilled to read that the warm, active, engaging nature of the community and our amazing residents immediately drew you in and continue to impress you. We're honored to count your mom among those amazing residents and are thankful for your shout out for our team.
Anonymous - Family/friend
Assisted Living
February 15, 2024
4.0
Verified Review
Recommended
We had no big problems with the staff, with the exception of some medication communication. They were all very pleasant and treat my dad with kindness and respect. The place was always clean and smelled fresh without odors. My dad did enjoy the food and got to know the staff there well. Love the fact that if he did not show up in the dining room, they brought him a tray. Or he would choose to eat in his room ahead of time and order his tray. Other places charge extra for a tray to be brought to the room. My family would recommend The Laurels to others. We have had several family members there through the years. My dad was in respite care there and the room was furnished for him and was very well designed. If this location was closer to my home, he would have stayed there for a good while.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
3
Response from The Laurels and The Haven in Highland Creek
February 16, 2024
Thanks for sharing your feedback on your dad's respite stay with us, and it was great to read he felt so comfortable and very much enjoyed his stay. We appreciated hearing that he enjoyed the food so much and that he got to know and like many of our team members during that time. We're honored to have received your recommendation and please keep us in mind if you have the need for a short or long term stay in the future.
Anonymous - Family/friend
Assisted Living
January 3, 2024
4.0
Verified Review
Moving Mom to Assisted Living
My mother has had chronic intestinal issues since moving into the Laurels at the [date removed]. There were a few days where she said no one checked on her. The transition to medication management has been rocky due to staffing changes/shortages. Omnicare is handling the medication and they are currently giving her too high of a dosage of blood pressure medication because they are not allowed to cut a pill in half and the medication does not come in the 10mg dosage. I was the one who discovered this and am trying to work it out with Mom's external physician. My mother swears the new cook is putting sugar in everything, I ate with her one evening and while I felt the menu was a bit odd (stew beef with home fries, peppers and onions) I did not have any issue with the taste. My mother will not participate in the activities because they are all for "elderly" people (she is 88) but menu of the resident ms are in wheelchairs or use walkers
Cleanliness
5
Friendliness
5
Care Services
3
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
3
Response from The Laurels and The Haven in Highland Creek
January 11, 2024
I am the Executive Director and would welcome the chance to sit down and discuss your concerns personally. We want every resident and family to have a first-star experience in every aspect of life here and hope that we can make you and your mother more comfortable at The Laurels. Please contact me at your earliest convenience so that you, your mom and I can get together soon to talk about your concerns. Thanks in advance for your consideration.
Maggie - Family/friend
Memory Care
July 18, 2023
5.0
Verified Review
Happy, Safe, and at Peace
The Bridge to Rediscovery is a wonderful program and the staff that is implementing it is wonderful. The upper management leaves a bit to be desired. The Haven Staff is AWESOME. the staff that has been caring for and loving on my mama [name removed] and [name removed] are stellar, I could not ask for any better! I've (and my family) have been very happy with the Haven staff and environment that Mama has been in since day 1 [date removed] of the move in. I would tell people to overlook the paper problems and paper pushers. Just focus on the people that are caring for our loved ones. It is a big company and with that comes issues of upper level management caring only about the bottom line, money. Mama is happy, safe, loved, clean, and stimulated. I'm good!
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Laurels and The Haven in Highland Creek
July 25, 2023
Maggie, I am the Executive Director and want to thank you for your kind words for the team in our Bridge to Rediscovery neighborhood. We were glad to read that you feel your loved one is happy and safe, and knowing that provides you and your family with peace of mind. I want every family to have a five star experience with all aspects of our community, and am always open to feedback on how we can improve, so would welcome the chance to sit down with you to discuss any concerns you may have. Please give me a call at your convenience, and thanks again for your wonderful shout out to the folks who work tirelessly with your mama.
Anonymous - Family/friend
Assisted Living
May 3, 2023
2.0
Verified Review
Dropped the ball
They don't exactly have their stuff together. They were all about sales but once we signed the contract, they dropped the ball. They first claimed they never received the FL2 (push the blame to someone else.) But in reality, they wanted it phrased a different way, but no one had told me that. I had to scramble to get another one sent the day before my mom was to move in. I had been there multiple times prior to that day but no one had said a word about needing anything more for move-in. They pushed for me to sign at the end of February but I did not hear back from our attorney until March so the contract was actually signed on [date removed]. We did not receive the keys until [date removed]. I spent a week cleaning and organizing her space and she moved in on the [date removed]. Our first statement started with a prorated bill for February and all of March. I have emailed three times now to ask that that be corrected cents they didn't even have a legal document in February and we didn't have access to the space until mid March. It appears that they have lost a few administrative staff people and a maintenance guy since we moved in. That seems like quite a bit of turnover in two months. The sales person said how they like to do a big move-in celebration and make their new residents feel welcome. Basically the celebration was me running her down in the hallway so that she could give Mom a gift bag with a blanket, a mug, and a word search book. They seem to have several empty rooms so I think that is why they are focused on sales but then drop the ball...I would probably not recommend this facility, you can find something just as good somewhere else , like their sister community that I wish we could have gotten into.
Cleanliness
3
Friendliness
5
Care Services
5
Staff
5
Activities
3
Value for Cost
3
anonymous - Family/friend
Memory Care
February 14, 2023
2.0
Verified Review
Needs improvement
Did not and still haven't received a copy of Dr [name removed] assessment. This community could use improved. - Call lanyard system is not working properly ( "More fickle than you like", said[ name removed]. I asked what you were doing about it, no response. Stated you would pull the log report, No follow-up. Asked [name removed] about the call logs and she said they were deleted. When the button is pushed, not sure when anyone will show up - sometimes 20 minutes, sometimes an hour or more. Our loved one fell a few weeks back and no one called, had to plead for an incident report. Housekeeping was just okay, wet mopping the middle of the room floor, not emptying garbage regularly or putting liners back in the cans. Garbage or pine needles under end tables not vacuumed up. Toilet cleaned intermittently. Laundry - Still Missing pieces of laundry, was told the laundry person quit. Laundry was MIA for a couple of days. Timeliness of meds. sometimes at 8PM, sometimes at 9:30 PM where they had to wake her up. Mom fell late evening on Christmas eve. Received a call from CNA where they said to come pick up your mother that she dislocated her shoulder. I asked them to call an ambulance and they refused because insurance won't cover it. I told them to call an ambulance right then. They eventually did after I was quite agitated. Turns out she broke her humerus bone. Taking her in my car would have exacerbated the fracture. There were many times I had asked for an explanation of the levels of care which had gone unanswered. The Nursing director was very slow to answer my questions. Most times more than a week. Moved mom out as she was put into rehab where she still is today. We will not go back.
Cleanliness
3
Friendliness
3
Care Services
1
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
3
Response from The Laurels and The Haven in Highland Creek
February 17, 2023
I am the Regional Director of Operations and want to assure you that we take your feedback seriously. I would welcome the chance to speak with you personally about your experiences, and to help you get the information you had been looking for. You can reach me by contacting the community and asking to leave a message for me. Thanks in advance and I hope to be able to speak with you soon. Regards, David.
Anonymous - Toured community
Assisted Living
January 18, 2023
5.0
Verified Review
I toured this facility and it was very nice! The tour was fantastic and everything looked good.
Response from The Laurels and The Haven in Highland Creek
January 24, 2023
Thanks for visiting us and for your five star review. We look forward to having you move in with us!
anonymous - Toured community
Assisted Living
June 8, 2022
3.0
Verified Review
Tour experience
The Laurels & The Haven looked like a pretty nice facility right when you walk in but was not as nice as we kept going. They would not let us try any of the food which was a disappointment.
Response from The Laurels and The Haven in Highland Creek
June 9, 2022
Hi. I am the Executive Director and was sorry to see you didn't get a chance to join us for a meal when you came to visit us. Please contact us so we can arrange a time that will work for you to come back and enjoy a meal, and get to know some of the amazing team and residents that make The Laurels & The Haven in Highland Creek a special place. Hope to hear from -- and see you -- again soon!
anonymous - Toured community
Assisted Living
April 12, 2022
4.0
Verified Review
Tour experience
The Laurels is an extremely nice facility. Is is a lot bigger with more residents and we were looking for a smaller place so that the care would be more personalized. There were some cleanliness issues that I found as well, but overall it looked like a nice place just not the right fit for us.
Response from The Laurels and The Haven in Highland Creek
April 19, 2022
Thank you for visiting our community and sharing your impressions. We'd like to invite you to come back and get to know some of our residents and our team, which will give you an opportunity to feel how welcoming we are. While we are larger than some communities, our neighborhood concept gives us an intimate and friendly ambiance. You may also want to consider a respite stay, as you will discover that our residents enjoy an abundance of personal attention. I am the Executive Director and would be very interested in your comments regarding cleanliness. We have high standards and make daily rounds so it would help me to learn more about your observations. Please call me at the community when you have a moment.
anonymous - Toured community
Assisted Living
July 1, 2021
4.0
Verified Review
Tour of The Laurels & The Haven
We toured this facility and it was very nice, we just felt that it was too large for what we were looking for with a lower staff to resident ratio.
Response from The Laurels and The Haven in Highland Creek
July 22, 2021
We are pleased to know that your visit was nice. We staff to meet or exceed state requirements, and routinely assess residents to ensure we understand their current needs. Our goal is to always exceed resident and family expectations. I am the Executive Director and welcome a discussion with you regarding our staffing, and in addition would be delighted to introduce you to some of our residents and families. I believe they will share that they receive an abundance of personal attention. Please come back and see us again!
Jason - Family/friend
Assisted Living
June 17, 2021
4.0
Verified Review
my experience
The Community is kept neat and clean and the staff has been very helpful and friendly. The care has been good but we would like to see the food improve. I would recommend this community to others based on our experience.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Value for Cost
4
Response from The Laurels and The Haven in Highland Creek
June 29, 2021
Jason, thanks so much for sharing your feedback. We appreciate the comments about the community and how the team has been friendly and helpful, and very much appreciate your recommendation. We know that food and the enjoyment of food is one of the highlights of our residents’ day. so I would welcome the opportunity to meet with you and your loved one, along with our Food and Service Director, to learn more about their food preferences. Please contact me at the community at your convenience so we can arrange a meeting.
Viewing 1-20 out of 39 reviews

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the North Carolina regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about North Carolina regulations for Assisted Living.

Frequently Asked Questions
about The Laurels and The Haven in Highland Creek

The Laurels and The Haven in Highland Creek offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Laurels and The Haven in Highland Creek 8.2 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (704) 947-8050 to reach a resident at The Laurels and The Haven in Highland Creek.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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