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16465 N Parkview Pl, Surprise, AZ 85374
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James M
-
Child of resident/client
5.0
Review for Mosaic Gardens Memory Care at Surprise
We were attracted to them because they had the same amount of residents but there was at least 7 to 9 people on the floor. I would recommend Mosaic for the simple fact that they are involved. They don't park your loved one in front of a TV and walk away. We have randomly walked in at all times of the day and there is interaction and activities, keeping the individual in memory care, engaged, and stimulated.
About the facility Mosaic Gardens Memory Care at Surprise
Mosaic Gardens Memory Care at Surprise provides the highest quality of care and support to those with Alzheimer's disease and other memory impairments as well as their families.
Our specialized programming is an innovative and progressive approach to the care of dementia founded on more than a decade of research. Our programs are tailored to each individual's abilities. We focus on helping your loved one rediscover their remaining abilities, while encouraging them to connect with the things they can do creating success stories one small victory at a time.
Our community is divided into four (4) neighborhoods, separated by cognitive ability. This allows our residents to interact with peers that are at the same point in their journey giving them a higher quality of life. While memory impairment is a horrific disease, it does not have to be a horrific journey. Let us help!
Our specialized programming is an innovative and progressive approach to the care of dementia founded on more than a decade of research. Our programs are tailored to each individual's abilities. We focus on helping your loved one rediscover their remaining abilities, while encouraging them to connect with the things they can do creating success stories one small victory at a time.
Our community is divided into four (4) neighborhoods, separated by cognitive ability. This allows our residents to interact with peers that are at the same point in their journey giving them a higher quality of life. While memory impairment is a horrific disease, it does not have to be a horrific journey. Let us help!
Senior living options offered
Memory Care
Pricing for Mosaic Gardens Memory Care at Surprise
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Memory Care
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Mosaic Gardens Memory Care at Surprise
16465 N Parkview Pl, Surprise, AZ 85374
Brookdale Camino del Sol
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Brookdale Trail Ridge
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Sun City West Assisted Living and Memory Care
13810 W Sandridge Dr, Sun City West, AZ 85375
8.4
Review score
28 reviews
8.4
Review score
28 reviews
5 star
57%
4 star
11%
3 star
4%
2 star
7%
1 star
21%
9.8
Review score
52 reviews
9.8
Review score
52 reviews
5 star
75%
4 star
19%
3 star
4%
2 star
2%
1 star
0%
9.4
Review score
23 reviews
9.4
Review score
23 reviews
5 star
61%
4 star
13%
3 star
17%
2 star
0%
1 star
9%
9.3
Review score
105 reviews
9.3
Review score
105 reviews
5 star
67%
4 star
21%
3 star
8%
2 star
4%
1 star
0%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
1
Memory Care
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at Mosaic Gardens Memory Care at Surprise
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Non-Ambulatory Care
- Diabetic Care
- Medication Management
- Incontinence Care
Meals & Dining
- Professional Chef
- Meals Provided
Room Amenities
- Respite or Short Term Stays Offered
- Ground Floor Units
- Air Conditioned
- Wheelchair Accessible Showers
Community Amenities
Pets
- Dogs Allowed
Common areas
- Outdoor Common Areas
- Indoor Common Areas
- Beauty Salon
Services
- Beautician
Activities
- Brain fitness / Dakim
- Art Classes
- Trivia Games
- Karaoke
- Yoga / Chair Yoga
- Live Musical Performances
- Educational Speakers / Life Long Learning
- Cooking Classes
- Pet-focused Programs
- Gardening Club
- Reminiscence Programs
- Activities Off-site
- Intergenerational Programs
- Holiday Parties
- Stretching Classes
- Activities On-site
- Wii Bowling
- Birthday Parties
- Day Trips and Outings
Reviews
for Mosaic Gardens Memory Care at Surprise
Write a review
A Place for Mom has scored Mosaic Gardens Memory Care at Surprise with 8.4 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Mosaic Gardens Memory Care at Surprise has 28 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
3.9
Friendliness
3.9
Care Services
3.7
Staff
4.5
Meals & Dining
4.3
Activities
3.8
Value for Cost
3.5
A Place for Mom has scored Mosaic Gardens Memory Care at Surprise with 8.4 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Mosaic Gardens Memory Care at Surprise has 28 reviews with an average "overall experience" of 3.7 out of 5.
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Verified Review
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1-20 of 28 reviews
James M - Family/friend
Memory Care
January 21, 2025
Review for Mosaic Gardens Memory Care at Surprise
We were attracted to them because they had the same amount of residents but there was at least 7 to 9 people on the floor. I would recommend Mosaic for the simple fact that they are involved. They don't park your loved one in front of a TV and walk away. We have randomly walked in at all times of the day and there is interaction and activities, keeping the individual in memory care, engaged, and stimulated.
Chris L - Family/friend
Memory Care
January 10, 2025
AMAZING!!!
We went through two other memory care facilities before a place for Mom helped us find Mosaic Gardens. They are absolutely amazing. There are numerous staff on hand at all times and they check in on my dad several times daily. They make sure that he gets out of his room and doesn’t just sit there by himself. He is getting excellent care there! The staff actually take the time to get to know him And treat him with kindness and compassion. They are amazing!
Troy B - Family/friend
Memory Care
December 10, 2024
The facility is a clean well run establishment with genuinely caring staff.
In looking for a location for a loved one with dementia Mosaic Gardens checked off all of my " boxes". Light and airy,with activities to help occupy a mind. A good staff-to-resident ratio. Lots of other residents to interact with for increased stimulation.
Anonymous - Family/friend
Memory Care
November 13, 2024
Mosaic Gardens Experience
"New" or remodeled facility was very nice. Senior management change occurred while my mother was a resident. A lot of activities and good plans. But that may have distracted a bit from daily basic care of residents. Constant, intense recruiting and interviewing for staff supports my thoughts that they were understaffed in quantity and quality. There were a couple of OUTSTANDING caregivers and many mediocre.
My mother was a middle to advanced stage dementia resident, and in my opinion, she did NOT get enough personalized attention, considering we were paying for the maximum level of care.
I want to say the experience at Mosaic was good, but in reality mediocre is the best I would rate.
Jane - Family/friend
Memory Care
July 1, 2020
Love, love love Avenir
Love, love, love Avenir Memory Care of Surprise. My grandfather has lived here for 3 years and he gets the best care. So many activities. The food is great, fresh fruit daily and quality meals. I love the staff, so caring and attentive. I have no complaints, would highly recommend!
Akeson - Family/friend
Memory Care
August 20, 2019
Simply the best available
Excellent in every respect! From the initial meeting and tour of the facility I was impressed with the professionalism and thought that went into the whole operation. The building was designed for dementia/Alzheimer residents and it really works. My wife has dementia and is bi-polar so her care required an extra level of attention which was provided superbly. Her caregivers are of the highest level and I cannot say enough positive about them. The activities provided are exceptional, including having pictures of your loved one emailed after each event...amazing! The entire staff is deserving of praise for the way they perform. The food is excellent, the facility is spotless and well maintained, the residents medical needs are well covered, the caregivers are involved with each resident and provide outstanding care. The office staff is responsive, personable, professional and knowledgeable.
If you are looking for the best possible care facility for a loved one then I would highly recommend Surprise Memory Care.
Kristina Cavnar - Family/friend
Memory Care
June 11, 2019
Best of the best!!
We had such a great experience at Surprise Memory Care. The staff there is amazing and truly assisted in making my Grandma's last few months comforting. A couple of stand out folks for us was The LPN's [name removed] and [name removed]. They were wonderful with my Grandma and with us family as well. All of the caregivers were fantastic really! We loved the activities director as well. She took my Grams to have yogurt and sent us pictures of it. We could not have chosen a better place for her. The Administration staff was also fantastic including [name removed] and [name removed]. We appreciate all the love and support they provided for us.
Rene - Family/friend
Memory Care
April 26, 2019
Not the right place
Not a good choice, we are looking to move my grandma out right away.
No care employees are there and gone so fast . No medical care . We were told there were Doctors . There aren’t any.
Grandma is more since being there
Rene - Family/friend
Memory Care
April 26, 2019
No
Employees in and out, stinks like urine. Poor care no doctors in this building . Moving my grandma soon as we are looking now. Do not bring your loved one here
Travis - Family/friend
Memory Care
March 26, 2019
Don’t waste your money
Never enough medical staff. Hated this place moved my dad out in two months . His oxygen wasn’t encouraged when he needed it. Meds weren’t called in always waiting on a Doctor . Don’t waste your money
Carol W
Memory Care
March 26, 2019
No way
Not a good place , it’s not all that it’s cracked up to be. Always smell urine , over priced and lack of healthcare. Short staffed and my neighbor was sick several times in one month . No doctor comes in so she stayed in bed sick in her room
Catherine Condon - Family/friend
Memory Care
October 18, 2018
Not recommended
While the facilities look beautiful, very clean and safe. I can tell you that looks are deceiving.
Anonymous - Family/friend
Memory Care
June 9, 2018
Do NOT recommend for loved ones
My deceased mother lived only a few short months at Surprise Memory Care.
Anonymous - Family/friend
Memory Care
December 11, 2017
This place is immaculate
Mom gets 24hr care and I really can’t complain because everything seems to be going well. The facility has their own medical team that comes in for any needs the residents may have. I’ve eaten with her several times and the food is really good. They serve a lot of fresh fruits and vegetables and there are a few options to choose from on the menu if you don’t want what’s being served. Usually the food is cut up, but if it isn’t then it’s easy to break apart or is soft. The staff gives her showers twice a week and they’ll take her to get her hair done once a week at the in-house beauty parlor. The cleanliness of the facility is exceptional and housekeeping comes by all the time. If she’s cold they’ll go in her room and give her a blanket, if she doesn’t already have one. It’s just constant care and they really try their best. They have activities every day and they really keep the residents engaged, memory wise, all day long. They even recommend not having TVs in the residents’ rooms so they can stay engaged. However, there is a big TV room where everyone can come by and watch programs together. I’m very pleased with this place and the care they’ve been giving my Mom.
Response from Mosaic Gardens Memory Care at Surprise
January 15, 2018
On behalf of the entire team at Surprise Memory Care, we would like to thank you for your glowing review of our community!
Anonymous - Toured community
Memory Care
November 2, 2017
Not Recommended
I toured Surprise Memory Care while looking for living options for my mother. I wasn’t really impressed with this community. Right when I walked in, I smelled an odor like dirty laundry to put it nicely. I would not recommend this community to others for that reason.
Response from Mosaic Gardens Memory Care at Surprise
November 7, 2017
We are sorry that your visit with us was less than satisfactory.
As I am sure you can appreciate, we are in the business of caring for seniors that have various issues along with their dementia. At times there are situations in which odors do occur and we address them as quickly as possible to protect the dignity of our residents.
We as the owners and operators of Surprise Memory Care hold a high standard to the cleanliness and maintenance of our communities and hope that you would consider a second visit with us.
To that end, we wish you the best in your search for the best place for your mother.
Anonymous - Toured community
Memory Care
July 25, 2017
Very Expensive
I absolutely loved this place if I could have afforded it I would have placed by mom here but they were so expensive it wasn't an option. The community inside and out was just lovely. The staff was amazing very nice and answered all of our questions on the tour.
Anonymous - Toured community
Memory Care
April 30, 2017
Great tour,seemed happy and peaceful. One of the residencies we are considering for our mom.
Response from Mosaic Gardens Memory Care at Surprise
May 4, 2017
Thank you for touring and reviewing our community! Your feedback helps us grow.
Anonymous - Family/friend
Memory Care
April 30, 2017
Tough choice that so far looks right
Combination of things that led me to choice of admission for my wife and loving soulmate. It had become clear to me that, as primary caregiver, sustainability at our home carried risks & impacts that made me pursue options for change of direction. Frankly, EDM at SPMC was the difference maker.
Real person, understanding, provided reasons why SPMC. So far (only been a month), the expectations set have been met or exceeded on, well, just about everything! What SPMC cannot do is fix a hole in my heart that my soulmate is no longer here with me 24X7, but on the flip side SPMC is keeping my "jewel" safe, giving me a chance to come back from living on 'PLUTO' for quit some time and wondering if I could make my way back to sanity, and without a doubt my/our goal to be able to continue to share "moments" together in the future looks bright and I cannot think of a better place where this wonderful wife of mine could be! Hats off to staff at SPMC, [Removed] was right, they are special! p.s. sreened close to 10 places, did deep dive analysis of 3.
Response from Mosaic Gardens Memory Care at Surprise
May 4, 2017
Thank you for your review of Surprise Memory Care, we appreciate the challenge many families are faced with when making the decision to, and where to, place their loved ones. We thank you for your choice in allowing us to care for your precious "Jewel!”
Anonymous - Family/friend
Memory Care
April 25, 2017
Mom's New Home
I like the care from this community for my mom. The community is very clean and we like the environment. The menu is appealing and she seems to like the variety. My mom likes the freedom of being able to adjust to her new surrounding. I'm happy to see that my mom's room is big and she is comfortable in this new environment. We recommend the care and value of this community to other families.
Response from Mosaic Gardens Memory Care at Surprise
May 4, 2017
Thank you for your review of Surprise Memory Care, we appreciate all of your wonderful comments about our community!
LBW - Family/friend
Memory Care
April 12, 2017
Fails at respite care
Banner Del Webb hospital recommended surprise memory care for my mother's respite care.. Mom definitely has memory problems, but she was not as in need as most of the residents here. She was aware that we had to leave her to return to Georgia to prepare for her move. When I returned a week later to get her, I arrived around 4:30 in the afternoon. Her room was stifling hot. The stock photos were misleading. Mom's room was a twin bed, no TV, no art, and although she was expected to only a short time, there was no equipment on site for her to use. She weighed 120 pounds in the hospital, and a week later she was 115 fully clothed. She was dirty, some of her clothes were missing, the shelves with her supplies were in disarray, her personal hygiene was awful. I asked that afternoon for her to be showered for her flight the following morning. At 9 AM she was dressed in some of the clothes from the day before. And she smelled distressingly bad. I tried to follow up during her stay about her physical therapy. One person came out to evaluate her, but according to login charts, she never had any actual therapy. For the same $175 a day charge, her respite care in Georgia was 180° better with a full-size bed, places to sit, a small TV, a kitchenette, and a small balcony, and actual physical therapy. I spoke with the Surprise administrator who was surprisingly defensive. She said that scales will vary in accuracy and that she could do some follow up, but had a meeting the next day. She also said she would have the on-site nurse called me the next day. If I was called, no message was left. It's about a week later, and I'm too busy relocating my parents to follow up with phone calls, thus the lengthy review. I will agree that surprise memory care is a beautiful facility, very clean, and most of the staff seemed professional. It may be a fine place for long-term residents, however, they have a long way to go on respite care and I cannot recommend them.
Response from Mosaic Gardens Memory Care at Surprise
April 20, 2017
Surprise Memory Care would like to thank you for your feedback and we will be sure to look into each of your comments further. We strive to always exceed our residents expectations but know that there is always room to improve. If you would like to discuss further please contact us at [removed].
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Frequently Asked Questions about Mosaic Gardens Memory Care at Surprise
Mosaic Gardens Memory Care at Surprise offers Semi-Private and 1 Bedroom. Learn more.
A Place for Mom has scored Mosaic Gardens Memory Care at Surprise 8.4 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (623) 266-4999 to reach a resident at Mosaic Gardens Memory Care at Surprise.
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