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11611 Robious Rd, Midlothian, VA 23114
14 reviews
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Freda Terrell
-
Family/friend
5.0
High Quality Skilled Nursing Facility
My uncle lives at this facility full-time on the long-term care side. What I love about this facility is the activities department, it has been an inspiration to the residents who live here. Any time you have any concerns, there's always someone available to address them. I have been very pleased with the care that my uncle has received since being a resident at the Laurels of Willow Creek.
About the facility Laurels of Willow Creek
Laurels of Willow Creek in Midlothian, VA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Nursing Homes
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Amenities at Laurels of Willow Creek
Healthcare Services
- Staffing & Ancillary Services
Community Amenities
Transportation & parking
- Complimentary Transportation
Compare
Laurels of Willow Creek
11611 Robious Rd, Midlothian, VA 23114
Sunrise at Bon Air
2105 Cranbeck Road, Richmond, VA 23235
The Barrington at Hioaks
350 Hioaks Rd, Richmond, VA 23225
The Pearl at Watkins Centre
650 Watkins Centre Parkway, Midlothian, VA 23113
Review score not available
9.7
Review score
51 reviews
9.7
Review score
51 reviews
5 star
41%
4 star
29%
3 star
18%
2 star
6%
1 star
6%
9.3
Review score
245 reviews
9.3
Review score
245 reviews
5 star
89%
4 star
5%
3 star
2%
2 star
2%
1 star
2%
9.2
Review score
15 reviews
9.2
Review score
15 reviews
5 star
66%
4 star
20%
3 star
7%
2 star
0%
1 star
7%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
No
Care types offered
1
Nursing Homes
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
1
Memory Care
Reviews
for Laurels of Willow Creek
14 reviews
Write a reviewA Place for Mom has scored Laurels of Willow Creek with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Laurels of Willow Creek has 14 reviews with an average "overall experience" of 3.6 out of 5.
Overall Rating
3.6
Cleanliness
3.7
Friendliness
3.8
Care Services
3.8
Staff
2.0
Meals & Dining
0.5
Activities
4.1
Value for Cost
3.7
A Place for Mom has scored Laurels of Willow Creek with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Laurels of Willow Creek has 14 reviews with an average "overall experience" of 3.6 out of 5.
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1-14 of 14 reviews
anonymous - Family/friend
Nursing Home
April 6, 2021
worst care ever
The best thing about the community was the therapy group. The community did not take care of basic care needs. the communication would have not existed If I didn't initiate it. I would not recommend this community to others.
Anonymous - Family/friend
Nursing Home
October 1, 2020
A Place to Avoid
I would steer clear of this community. It was a pit, it was dirty, no consistency with the help. The help didn't speak English as a primary language.
The room had to be shared and it wasn't adequate for two people.
Freda Terrell - Family/friend
Nursing Home
December 13, 2019
High Quality Skilled Nursing Facility
My uncle lives at this facility full-time on the long-term care side. What I love about this facility is the activities department, it has been an inspiration to the residents who live here. Any time you have any concerns, there's always someone available to address them. I have been very pleased with the care that my uncle has received since being a resident at the Laurels of Willow Creek.
Beth Pitman - Resident/client
Nursing Home
December 4, 2019
Great Administrator and Staff
I am a resident here and have loved living here. The staff is very friendly. I have the ability to talk openly to anyone, the administrator has an open door policy for all residents who are here. I love the activities department, they always have new and exciting things for the resident's to try.
Karen Harris - Resident/client
Nursing Home
December 4, 2019
Great People & Activity Program
The activities room helps me to do things that relaxes me in between my therapy sessions. I feel happy and content when I am doing the activities they provide. The activity staff makes me feel good about myself. Any chance I get I like to go to the activity room.
Beverley Gilley - Resident/client
Nursing Home
December 4, 2019
Where to Live Full-Time in Midlothian Area
I have lived here full-time for a year, I love the activities department and all of the people here. The staff is so friendly and helpful. I love all of the new friends I have made as well.
Peggy Ratcliff - Resident/client
Nursing Home
December 4, 2019
Great Place to Live Full-Time
I live here full-time and I love all of the new friends I have made. I love the activities department, they always have new and exciting things going on. I especially love the creative crafts they provide for us.
Gail Russell - Resident/client
Nursing Home
December 4, 2019
Great SNF to Live in
I am a long-term care resident and live here full-time. What I love about living here is the activity center, there is always something to do. I love the people who work here, they really work hard to make me feel loved. The CNA's really show they love me and the work gets done promptly and efficiently.
Barbara Oulette - Resident/client
Nursing Home
December 4, 2019
Great Place to Live
I have lived here full-time for 4 months and love it here. I love the activity department and all of the new people I have met. The CNA's are amazing here, they do such a good job at taking care of me. My family can come visit me whenever they would like to which makes the transition much easier for me.
Patricia Campbell - Resident/client
Nursing Home
December 4, 2019
Great Place to Live
I am currently a long-term resident here and live here full-time. This is the greatest place ever, I absolutely love living here. No other place can beat it. They have a variety of activities, my favorites are arts & crafts and bingo which they offer multiple times a week. The staff is outrageous and so good, they do an amazing job. I would recommend this facility to anyone.
Tiffany - Family/friend
Nursing Home
June 1, 2019
Sitting on your Laurels
Two of my loved ones stayed at the Laurels of Willow Creek. Only one of them came home. The physical therapy department staff was friendly, knowledgeable, and understanding. The front office personnel were great too. However, the skilled nursing dept. is short handed and unskilled. There simply aren't enough people on duty to attend to everyone's needs as advertised on the website, and whomever they do choose to employ should be familiar with treating the patients as equals, and not like they are disposable. The social service worker did make me aware of the fact that they frown on calling the hospital, conveniently located only two miles away as advertised, but I had no idea that they used this as a principle when a patient is having a life threatening emergency. Sitting on your Laurels is an understatement. I do believe that the folks are going to start noticing how many body bags they roll out of door. The loved one that did make it home was discharged without the prescriptions necessary to sustain life. Calls to the nursing home futile, and they had to be located from the prior hospital stay. If you love your loved one, don't send them to the Laurels of Willow Creek unless you plan on staying there with them. Keep them at home on your couch!
RACurley - Family/friend
Nursing Home
March 11, 2019
Choose a different SNF if you’re dependent on others for basic care
This review is about the skilled nursing short- term stay (SNF) at Willow Creek. PROS: There are some genuinely kind, caring, friendly staff. The activities staff is great, and the activities room is staffed and available on the weekends. Rehab is fine.
CONS: Neglect of basic care needs: brushing teeth, shaving, toileting. Unaccepable care for incontinent patients and patients who cannot walk, transfer independently, or verbalize their needs. Poor wound management (though they advertise on website “wound healing and wound prevention program”). Apathetic or no response to these concerns by the Administrator and nursing director. My father was there for 5 weeks with a simple wound on his butt, but it didn’t heal because they regularly left him in urine-soaked diapers/pants with an uncovered wound, despite discussions with nursing staff about putting him on a schedule to keep him clean and dry. I was there almost daily and often cleaned/changed him and dressed the wound myself because no one was available to do it. Call bells not answered in timely manner or not at all. My father was given a moldy mattress. Then a worn out mattress with a huge dip in the middle. Questionable cleaning/disinfection procedures: a previous patient’s supplies stayed in the room for over a week despite my telling staff. Understaffed; lack of training of direct care staff in incontinence and wound prevention and management.
You have a choice of SNF/nursing home for your loved one. Don’t make my mistake. Go elsewhere.
(After a week back home at assisted living, my father’s would is almost healed because they have been keeping him clean and dry. A home health wound nurse is following him.
The facility has been reported.)
TCB
Nursing Home
February 7, 2019
Appreciative
My father has had several stays at The Laurels of Willow Creek. Each stay has fulfilled his needs both medically and physically. I am extremely grateful for the care that he received while being a resident at this facility. The therapy dept. is very attentive and made it possible for him to return home. Words alone cannot express my gratitude for the caring nursing team that made a difference in his everyday well being. Thank you!
Ron - Family/friend
Nursing Home
September 30, 2013
Good therapy, could improve roommate matching
My mother was here for rehab, it also has assisted living, it's half and half. Overall, the physical therapy portion was excellent and she was really making progress. The cleanliness was fairly good but they could do a better job at putting the roommates together. The first person she had had severe dementia and you can't really put a dementia patient with a person that has their full faculties. Eventually they did move her out after 3 weeks but that was the biggest thing I think, they don't seem to take the roommates into consideration, they just put peopel wherever there's an empty bed.
Viewing 1-14 out of 14 reviews
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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