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One Bon Secours Way, Portsmouth, VA 23703
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Albert W
-
Child of resident/client
4.0
Karolwood Gardens Review
This facility may not be the best overall in this area, but was basically perfect for my mother.
She is on oxygen and the staff delivered her meals and did not pressure her to do any on-site activities. This made my mother more comfortable. She had the same aids and maids and nurses week to week. Which made her more comfortable dealing with the same people and getting used to them with her dementia.
About the facility Karolwood Gardens of Portsmouth
Province Place was designed to function much like your own home. Residents select a one or two bedroom suite, each with its own private bathroom and kitchenette. Groups of suites nestled together in neighborhoods share a cozy living room, family room, dining room, enclosed courtyard and screened-in porch. Neighbors are encouraged to visit with each other and their guests in these common areas. Additionally, we plan home-cooked meals with residents' tastes in mind, prepare them with the highest-quality ingredients and serve them in our comfortable dining rooms. Our caring staff members also assist residents with bathing, dressing, grooming and medication assistance.
Above all, we treat each resident with compassion and understanding, and always in a manner that preserves their dignity and self-respect.
Province Place of Maryview was designed, developed and is managed by Life Care Services (LCS), the recognized industry leader with over 35 years experience in more than 100 retirement communities nationwide. Province Place of Maryview is an affiliate of Bon Secours Health System Inc., and is sponsored by the Sisters of Bon Secours. Together, these organizations offer a tradition of caring and service you can trust.
Above all, we treat each resident with compassion and understanding, and always in a manner that preserves their dignity and self-respect.
Province Place of Maryview was designed, developed and is managed by Life Care Services (LCS), the recognized industry leader with over 35 years experience in more than 100 retirement communities nationwide. Province Place of Maryview is an affiliate of Bon Secours Health System Inc., and is sponsored by the Sisters of Bon Secours. Together, these organizations offer a tradition of caring and service you can trust.
Senior living options offered
Assisted Living
Memory Care
Pricing for Karolwood Gardens of Portsmouth
Total monthly costs depend on room type, select services, and the level of care needed.
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Karolwood Gardens of Portsmouth
One Bon Secours Way, Portsmouth, VA 23703
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8.1
Review score
21 reviews
8.1
Review score
21 reviews
5 star
52%
4 star
19%
3 star
10%
2 star
5%
1 star
14%
9.7
Review score
23 reviews
9.7
Review score
23 reviews
5 star
78%
4 star
22%
3 star
0%
2 star
0%
1 star
0%
9.3
Review score
27 reviews
9.3
Review score
27 reviews
5 star
56%
4 star
33%
3 star
11%
2 star
0%
1 star
0%
9.3
Review score
128 reviews
9.3
Review score
128 reviews
5 star
66%
4 star
17%
3 star
8%
2 star
2%
1 star
7%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at Karolwood Gardens of Portsmouth
Healthcare Services
- Memory Care
- High Acuity Care
- Staffing & Ancillary Services
- Non-Ambulatory Care
- Medication Management
- Incontinence Care
- Diabetic Care
Meals & Dining
- Guest Meals
- Vegan
- Meals Provided
- Room Service
- Anytime Dining
- Special Dining Programs
- No Sugar
- Low / No Sodium
- Vegetarian
Room Amenities
- Ground Floor Units
- Handicap Accessible
- Air Conditioned
- Cable or Satellite TV
- Respite or Short Term Stays Offered
- Kitchenette
- Wi-Fi/high-speed internet
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Transportation at Cost
- Complimentary Transportation
- Resident Parking Available
- Property Convenient to Public Transit
- Uncovered Parking
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Outdoor Common Areas
- Outside Patio
- Meeting Room
- Central Fireplace
- Beauty Salon
- TV Lounge
- Indoor Common Areas
Recreational areas
- Movie or Theater Room
- Piano or Organ
- Arts and Crafts Center
- Raised Garden Beds
Services
- Housekeeping
- Laundry Service / Drycleaning
- Beautician
Languages spoken
- English
Activities
- Activities Off-site
- Art Classes
- Happy Hour
- Trivia Games
- Devotional Activities Offsite
- Birthday Parties
- Brain fitness / Dakim
- Devotional Activities On-Site
- Activities On-site
- Cooking Classes
- Catholic Services
- Educational Speakers / Life Long Learning
- Community Service Programs
- Day Trips and Outings
- Holiday Parties
- Yoga / Chair Yoga
- Live Well Programs
- Intergenerational Programs
- Forever Fit
- Live Dance or Theater Performances
- Karaoke
- Sensory-based Programs
- Visiting Chaplain or Priest
- Wii Bowling
- Dances
- Pet-focused Programs
- Reminiscence Programs
- Stretching Classes
- Gardening Club
- BBQs or Picnics
- Live Musical Performances
Reviews
for Karolwood Gardens of Portsmouth
Write a review
A Place for Mom has scored Karolwood Gardens of Portsmouth with 8.1 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Karolwood Gardens of Portsmouth has 21 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.0
Friendliness
4.1
Care Services
4.0
Staff
3.7
Meals & Dining
3.0
Activities
3.5
Value for Cost
3.7
A Place for Mom has scored Karolwood Gardens of Portsmouth with 8.1 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Karolwood Gardens of Portsmouth has 21 reviews with an average "overall experience" of 3.9 out of 5.
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Verified Review
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1-20 of 21 reviews
Albert W - Family/friend
Assisted Living
October 10, 2024
Karolwood Gardens Review
This facility may not be the best overall in this area, but was basically perfect for my mother.
She is on oxygen and the staff delivered her meals and did not pressure her to do any on-site activities. This made my mother more comfortable. She had the same aids and maids and nurses week to week. Which made her more comfortable dealing with the same people and getting used to them with her dementia.
Kelly - Family/friend
Assisted Living
October 1, 2024
Review for Karolwood Gardens of Portsmouth
My aunt loves it. Everyone has been wonderful. A few hiccups because the building is so old but that's it. the staff had been amazing with my Aunt and us also.
Angela C - Family/friend
Assisted Living
September 17, 2024
Clean
Great service, good food and beautiful atmosphere. Good environment. Wonderful place to visit.
Please clean the sun room for patient.
Employees are sensitive and caring.
Haven’t had recreational activities.
Kathy D - Family/friend
Assisted Living
August 15, 2024
Caring nursing staff/terrible food
There is good and bad with Karolwood. let’s start with the positive. The nurses and most all of the aids have been very helpful and caring when it comes to caring for my mom. They are also extremely friendly to me when I come in there, which is almost daily.
For the negative, we first have the dated decor. I think if they spent a few dollars to update the place with some new carpet and fresh paintings on the walls, it would give the place a much better first impression.
The other negative is the food. They are very stingy with the amount of food you get and it is often not hot. If you decide you don’t want their main lunch or dinner item, you can opt for an alternate. And that means chicken noodle soup from a can or a grilled cheese with stale bread.
Sharon Spaulding - Family/friend
Assisted Living
April 25, 2024
My MOM SUFFERED & still no refund for time not spent there.
My father paid for a full month for my mom to stay here while she was dying. She was not given pain medications when she asked for them & she was suffering greatly from having multiple strokes & a injured leg. They let her lay their for hours until my family threw a fit for them to give her meds because she was crying. She passed about 15 minutes after she finally got her meds. She was in so much pain she could not pass peacefully because of these people that don't pay attention to their patients.
Another complaint is this company owes my father a refund for 28 days & he has been given the run around on a refund since February about this. I've been calling on the phone & yesterday they told me they would have a answer for me today. Today I am told the manager is out until [date removed] & I have to call back then. I'm sick of being given the run around by you people. Give my father back his money or you will be talking to my lawyer.
Anonymous - Resident/client
Assisted Living
March 27, 2024
Our Experience
My loved one and I were previously residents at Karolwood Gardens of Portsmouth and overall, the experience was pretty good. The food was good at first and then it became terrible. There was also constant rotation in the management staff. I liked the set up of the facility, with the small neighborhoods. The 2 bedroom suite was nice. I liked having the microwave, fridge and freezer. They kept our apartment clean, but there were other areas that weren't. The laundry rooms were dirty and clothes got left in there when the staff did laundry. Some other floors and public rooms weren't very clean. Some staff were friendly and some were not. Then there were the groups that met outside, left the pagers inside and didn't respond to resident calls. That was one of the most frustrating things. We didn't get involved in very many activities. I did go to the exercise class, which was good. There was a problem with my loved one getting his meds in a timely, regular time. The price was pretty good.
Albert - Family/friend
Assisted Living
November 10, 2023
Review for Karolwood Gardens of Portsmouth
I think the facility is good for my mother, yes some things could be better but overall I am pleased. We picked this community, because of the price and I thought it would be a good match for my mother and her needs.
Anonymous - Family/friend
Assisted Living
May 10, 2023
Be an Advocate for Loved One
The experience was a nightmare. There was no one there, who knew what they were doing. They need well trained staff. The food was terrible. There was a situation, in which my loved one needed assistance, and I could not find anyone. This was not a safe place. They did not have my loved one in the system, which was very questionable.
anonymous - Family/friend
Assisted Living
March 17, 2023
A GREAT place for a loved one.
Karolwood Gardens is a good place to have a loved one. The staff were great and showed that they really cared.
anonymous - Family/friend
Assisted Living
June 22, 2022
Our families experience
The meals and dining service can be a hit or miss sometimes and they could work to improve on their high turnover rate with their staff
Veronica Taylor - Family/friend
Memory Care
June 17, 2020
My mom loves it
I toured this community 3 weeks ago and fell in love with the staff and the atmosphere. It is perfect for what we were looking for. I moved my mom in the community a week ago and she is really enjoying herself. They had live music on Friday outside and she just ranted about how fun it was. She said the food is really good.
Patricia Clark - Family/friend
Memory Care
June 9, 2020
from a friend
I have a friend that lives there and they had a family parade event and I was allowed to attend. It was very nice the residents seemed so happy and they really enjoyed themselves. The staff looked just as excited it was nice. I really have enjoyed being apart of all the events. I have also enjoyed virtual visits with my friend. She seems to be so happy there. I may join her in the next 5 years.
Dearrico Austin - Family/friend
Memory Care
April 10, 2020
Great care
My father is on the memory care unit. The staff to resident ratio is very good. That was a big deal for us when placing him. The staff really are able to take their time and care for him the way we would wamt to ourselves. I really appreciate them.
Katrina Watren - Family/friend
Memory Care
November 12, 2018
Extended Family
Finding a place that genuinely cares for your love one is hard. Province Place of Maryview is not your average assisted living facility. Instead of just taking your money and filling a spot, they actually take the time to see if your love one is a good fit for them. Meaning that want to give and provide the best care. If they cannot do that, they tell you. My mother was treated like a queen. The whole staff knows their job and they cross every t and dot every I. Outside of their roles they provided my mom with love, companionship, activities, delicious food and a safe environment. My family was able to relax more knowing that our mom was in good hands. You are able to come and go at any time to check on your love one. That was very important to me. I was able to (spot check) in the beginning to make sure mom was treated properly. That (spot checking) did not last long at all- mom was ok and adjusted very well. My mom passed 8/21/2018 and she passed with dignity and love while being a resident on Province Place of Maryview. She did not have to leave when her health declined. The director, nurses and staff worked very closely with Hospice and my mom passed peacefully. This place treats their residences like family.
Diane White - Family/friend
Memory Care
November 12, 2018
This is a wonderful place too have a family member if they require help. I was very pleased and felt very safe with the choice.
Anonymous - Family/friend
Memory Care
June 24, 2018
Poorly trained and inattentive staff.
Anonymous - Toured community
Memory Care
June 15, 2017
Very nice
I loved that this one has all their rooms in neighborhood styles with private eating areas and living rooms.
sam293 - Family/friend
Memory Care
June 14, 2017
Such nice people!
All the caretakers seem to truly care about the residents and getting to know them. Its hard to find somewhere where the people are sincere and the staff here is which makes me feel very good about my decision.
Anonymous - Toured community
Memory Care
May 19, 2015
Province Place provided good care for mother. The main complaint I have is that apparently there is a shady deal going on with the pharmacy they use. I received a bill for medicine 5 months after she left for a signifiCan't amount of money. My mom virtually had medicine with no co-pay prior to that. Province did not notify me of this situation.
Linda - Family/friend
Memory Care
September 26, 2013
Wonderful place and people, wish dad stayed
I'll tell ya the truth, Province Place is great, but for my dad it didn't work out, but it wouldn't have worked at any place. That place is wonderful though, I would highly recommend them, I've already told my kids that where I want to go. I really don't know what happened, hindsight being 20/20 I think it might have been a sun downing issue. He's not really at that point yet but I think there was a mix-up with the doctors orders and they wouldn't give him his sleeping medication. I was really hopeful it would work, he loved it when he was there, he went and had lunch and loved his room and he was there having a great time all day. But it was not the facility at all, they were great, they did everything, I didn't even look anywhere else because if he wasn't happy here, he wouldn't be happy anywhere.
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Frequently Asked Questions about Karolwood Gardens of Portsmouth
Karolwood Gardens of Portsmouth offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Karolwood Gardens of Portsmouth 8.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (757) 686-9100 to reach a resident at Karolwood Gardens of Portsmouth.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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