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Hand 'n Heart Home Health Care

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317 Office Square Ln # 101A #101A, Virginia Beach, VA 23462

For more information about home care options:
(866) 374-4058
4 reviews
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Hand 'n Heart Home Health Care
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Hand 'n Heart Home Health Care
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About the facility
Hand 'n Heart Home Health Care

Hand 'n Heart Home Health Care in Virginia Beach, VA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Home Care

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Hand 'n Heart Home Health Care
Hand 'n Heart Home Health Care

317 Office Square Ln # 101A #101A, Virginia Beach, VA 23462

Eveready Home Care, LLC
Eveready Home Care, LLC

17903 Main Street, Dumfries, VA 22026

No reviews
No reviews
No reviews
No reviews

Bathing/dressing

No

Bathing/dressing

No

Bathing/dressing

No

Bathing/dressing

No

Household chores

No

Household chores

No

Household chores

No

Household chores

No

Mobility monitoring or transfers

No

Mobility monitoring or transfers

No

Mobility monitoring or transfers

No

Mobility monitoring or transfers

No

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Reviews

for Hand 'n Heart Home Health Care

Overall Rating
3.8
Cleanliness
3.8
Friendliness
3.8
Care Services
3.8
Staff
Meals & Dining
Activities
3.8
Value for Cost
3.8
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-4 of 4 reviews
Tee Johnson - Toured community
Home Care
November 20, 2018
5.0
Very Satisfied
This a very great company and I would recommend them to everyone. they always aim to please, always available in a crunch and can get an aide wherever they need to be to service a client. they make no excuses and are always looking for new ways to stay great. this would be a great choice for our love one :) [Name removed]
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
BlessedtoFindThem - Toured community
Home Care
November 20, 2018
5.0
Verified Review
Great company. Highly recommend
Great Company! The care has been top notch. Our aide is very good with my mom and just the right fit for our family. The office staff are very compassionate about our needs and do a great job communicating. Their prices are very affordable and the cheapest I found in the area. Their turn around time was very quick. From the time I called the office to the aide starting was less than 24 hours. Highly recommend!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Angela Bowden - Toured community
Home Care
July 12, 2018
4.0
Very happy customer
Hired this agency on short notice to provide a companion for my parents while I was away on business. The lady that came was pleasant, courteous and both parents looked forward to her arrival each day. Their rates were the most affordable around and I will definitely call them again.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Toured community
Home Care
February 6, 2017
1.0
Very dissatisfied
We hired H&H last summer (2016) for my mother with memory loss who needs companion care on weekdays. In short, we would find out only after being invoiced that the care giver had not shown up. I came from Raleigh NC to VA Beach and interviewed H&H to explain what we needed before hiring them, and after problems occurred I spoke to both [Removed] and [Removed] at H&H by phone to re-emphasize explicitly what we wanted -- 1) show up! 2) call my sister (in VA Beach) if you can't show up 3) provide food & medication 4) write notes on current conditions and/or changes in condition (anything out of the ordinary) 5) provide conversation and walk with our mother up/down the hallway of the apt building. This is not skilled care, nor rocket science for an agency that said it deals with many similar clients. After repeated failures to meet the minimum requirements, we contacted them to cancelled service. We were told that it was our responsibility to contact them if the care giver didn't show up, and not to sign the caregiver's timesheet, which is a clear failure on behalf of H&H to understand that our mother's memory is NOT reliable enough to be responsible for either task. The frustration of having to monitor the caregivers (who left useless notes, if any at all) induced stress rather than relieving the stress of caring for our mother. It should never take multiple calls about the same problems to get corrective action, especially when caring for the elderly. Very dissatisfied.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Response from Hand 'n Heart Home Health Care
August 13, 2018
This is upsetting to hear - as will all home care providers, we do ask that clients contact us the moment there is any issue with our aide including absence, tardiness, or general dissatisfaction for any reason so that we can get right to work on correcting the problem. To reinforce this, we include a large-print list of "When to Call" in our admission folders for clients to post on their refrigerator with our 24 hour number in large numbers to make it easy to see. We are sorry to hear that your experience was anything less than that we met and exceeded your expectations. We've been in the business of caring for other for over 20 years, so we are dedicated to providing great care at affordable prices. We hope you'll give us the opportunity to surpass your needs in the future!
Viewing 1-4 out of 4 reviews

Frequently Asked Questions
about Hand 'n Heart Home Health Care

Call (757) 490-1223 to reach a resident at Hand 'n Heart Home Health Care.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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