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3151 Mayfield Road, Cleveland Heights, OH 44118
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Anonymous
-
Loved one of resident/client
5.0
highly recommend, excellent facility and staff
Forest Hills Place gets all 5 stars from our family. We had no issues what so ever during my loved ones stay there. They were excellent - even when my aunt passed away. I would definitely recommend this facility to others who are looking for care for a loved one.
About the facility Forest Hills Place
Forest Hills Place is a community with big heart, we offer personalized service for seniors needing assisted living and also memory care for those with dementia. We are located in a quiet wooded neighborhood in Cleveland, Ohio just east of Forest Hill Park.
Your health and safety is a top priority to us, and we provide many services to all residents and additional services to those in our memory care areas:
Your health and safety is a top priority to us, and we provide many services to all residents and additional services to those in our memory care areas:
- Assistance with grooming and daily tasks
- Scheduled transportation services
- Caring staff on duty 24 hours daily
- Menus that are designed by a registered dietician
- Alarmed doors (memory care)
- Assistance with medications
- Enclosed patios (memory care)
- Activities which promote cognitive skills (memory care)
Our community offers activities to promote physical health such as a Tai Chi classes, daily exercise programs and an outdoor courtyard with walking paths and raised garden beds. We believe that fun is important; residents can enjoy a variety of activities including wine and cheese socials, cookouts, Men's clubs, live music and church services. We love going shopping downtown, spending a few hours at a favorite local restaurant and other local entertainment. We understand how special your dog or cat is so we...
Read more
Senior living options offered
Assisted Living
Memory Care
Pricing for Forest Hills Place
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
Memory Care
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Forest Hills Place
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Compare
Forest Hills Place
3151 Mayfield Road, Cleveland Heights, OH 44118
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5.0
Review score
68 reviews
5.0
Review score
68 reviews
5 star
42%
4 star
24%
3 star
13%
2 star
12%
1 star
9%
9.3
Review score
29 reviews
9.3
Review score
29 reviews
5 star
56%
4 star
31%
3 star
3%
2 star
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1 star
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9.3
Review score
65 reviews
9.3
Review score
65 reviews
5 star
61%
4 star
23%
3 star
8%
2 star
2%
1 star
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9.0
Review score
38 reviews
9.0
Review score
38 reviews
5 star
60%
4 star
21%
3 star
16%
2 star
0%
1 star
3%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
--Studio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Care types offered
1
Memory Care
Amenities at Forest Hills Place
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Medication Management
- Non-Ambulatory Care
- Diabetic Care
- Incontinence Care
Meals & Dining
- Professional Chef
- Special Dining Programs
- Meals Provided
- Guest Meals
- Restaurant Style Dining
- Vegetarian
Room Amenities
- Handicap Accessible
- Respite or Short Term Stays Offered
- Air Conditioned
- Ground Floor Units
- Wi-Fi/high-speed internet
- Kitchenette
- Wheelchair Accessible Showers
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Complimentary Transportation
- Transportation at Cost
- Property Convenient to Public Transit
- Resident Parking Available
- Uncovered Parking
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Library
- Indoor Common Areas
- Meeting Room
- TV Lounge
- Outdoor Common Areas
- Central Fireplace
- Beauty Salon
Recreational areas
- Piano or Organ
Services
- Laundry Service / Drycleaning
- Housekeeping
- Beautician
Languages spoken
- English
Activities
- Protestant Services
- Live Dance or Theater Performances
- Pet-focused Programs
- Happy Hour
- Catholic Services
- Intergenerational Programs
- Community Service Programs
- Reminiscence Programs
- Holiday Parties
- Devotional Activities On-Site
- Visiting Chaplain or Priest
- Stretching Classes
- Birthday Parties
- BBQs or Picnics
- Day Trips and Outings
- Live Well Programs
- Live Musical Performances
- Art Classes
- Activities On-site
- Wine Tasting
- Devotional Activities Offsite
- Dances
- Trivia Games
- Visiting Rabbi
- Activities Off-site
Reviews
for Forest Hills Place
Write a review
A Place for Mom has scored Forest Hills Place with 5 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Forest Hills Place has 68 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
4.0
Friendliness
4.0
Care Services
3.8
Staff
2.8
Meals & Dining
2.7
Activities
3.8
Value for Cost
3.7
A Place for Mom has scored Forest Hills Place with 5 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Forest Hills Place has 68 reviews with an average "overall experience" of 3.7 out of 5.
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Verified Review
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1-20 of 68 reviews
Glena - Family/friend
Assisted Living
November 6, 2024
Review for Forest Hills Place
It was close to where my dad's house was and convenient. Also the price fit his buggy. They made a lot of promises they were not able to keep. Services were horrible and other residents complained too.
Response from Forest Hills Place
November 8, 2024
While it is our goal and desire to provide the best care possible to our residents, we understand that we cannot always ensure that the family members are overwhelming satisfied. We will continue to provide the best in quality care and strive for better. We wish the best for our current and former residents.
Thank you for taking the time to voice your concerns, it helps us become better.
Shirl - Family/friend
Assisted Living
March 23, 2024
Horrible Administrator, poor communication and lacks compassion
My family has experienced the most unprofessional, lack of compassion and poor communication at Forest Hills Place over the last six months from the Administrator [name removed]. I am intentionally not providing her full name just for the sake of, but she and Forest Hills Place know exactly who they have dishing out such miss treatment. While I know my family member can sometimes be difficult, Ms. [name removed] is supposed to be the trained professional. Her only move was to evict/discharge my family member within 6 mos and said I quote "He can go to a Shelter" No intervention, No care plan meeting , No sit down with the family, nothing other than he is Out. I tried speaking with her, asking if we can meet three times and her reply was to ignore my request three times and finally I said to her can we meet and she angrily said NO!! I am taking this time to write this review in hopes that whomever Ms [name removed] direct report may be, will have a sit down with her on how to treat PEOPLE/FAMILIES.
Anonymous - Family/friend
Assisted Living
July 7, 2023
highly recommend, excellent facility and staff
Forest Hills Place gets all 5 stars from our family. We had no issues what so ever during my loved ones stay there. They were excellent - even when my aunt passed away. I would definitely recommend this facility to others who are looking for care for a loved one.
Glena - Family/friend
Assisted Living
June 28, 2023
Would Not Recommend
Forest Hills Place was not at all what we expected. My dad's health deteriorated while there. They said they'd have activities, yet I found my dad stuck in his room alone most of the time. They also mentioned meals based on what my dad liked, yet it was never offered. My dad didn't like it there. His personal items continued to come up missing. As his dementia got worse, he was moved to a lock down unit where he felt really deserted. There was no one there on the weekends. Even other residents complained. They would always make excuses about being short of help, yet wanted their monthly payments. I would not recommend Forest Hills Place to anyone who has a family member they care about.
Irene - Family/friend
Memory Care
June 26, 2023
I would never recommend anyone going there. Unfortunately my sister was placed there because it was a mile from where her grandson lived. The staff was never anywhere to be seen. They would open up my sisters door and say " Do you want a shower?" Her answer was no so they gave her 0 showers and no sponge baths. We ended up taking her to the emergency room of University Hospital. She had fallen in the hall and was admitted with 4 broken ribs and a collapsed lung.
They placed her in the second building which was memory care without having her tested. That consisted of a big room on the first floor with the tv blaring or the radio and one person watching all the patients. No one was allowed to stay in their rooms during the day. We never took her back there. We placed her in another facility. She was so weak that she got there on a Tuesday and we lost her that Friday night. No I wouldn't recommend Forest Hills for anyone. That was not a choice made by me. Her grandson chose it because it was close to his apartment.
I will be happy knowing that a clear value is placed in that facility. I did talk to someone who worked there before Covid. It was a totally different place. I would not recommend anyone placing a loved one there now!
Stacey - Toured community
Memory Care
February 8, 2023
Tour Review
Our family had an in person tour and it was just a fine experience but overall it was just not very impressive.
Renee M - Family/friend
Memory Care
December 12, 2022
Going down!!
My family member moved here a year ago, the staff changes often never the same staff, it seem like they only use temp service. The rates have increased twice in six months , each time 8% and yet the service is declining.
Don’t know how much more we can take! if these does not get better we will be force to leave!
Response from Forest Hills Place
December 13, 2022
Hi Renee, Thank you for the feedback. We’re disappointed to see this, and if you have any details to share, feel free to give us a call at 1-844-365-4826 so we can better understand. Thank you again! – Team Enlivant
Linda - Toured community
Assisted Living
October 14, 2022
tour review
Our family had an in person tour and Forest Hills seemed really good at engaging residents in activities but wasn't as clean as would have liked it
Response from Forest Hills Place
December 13, 2022
Thanks for the 4 stars, Linda! We appreciate it. – Team Enlivant
Anonymous - Family/friend
Assisted Living
August 16, 2022
Don't go to Forest Hills Place - I would not recommend it
They're not doing what they're supposed to be doing. They are short of staff, it's just not what I expected for my loved one(s). My loved one has dementia and they are basically on their own when no family member is there. On the weekends there is no nurse or aide on the floor. We've been told that they are short of staff and the nurse may be working all three floors. There was a time when a family member was there and they hadn't seen a nurse or anyone on the floor at all. Communication between the community and our family has been terrible. I have to email them or call several times before I hear anything back. When I call the nurses station, I never receive an answer at all. When I am able to voice my concern, they don't address it, they always put it back on the patient. If something isn't right they'll say, " Your loved one is dong such and such or they're being combative". They always make an excuse and never own up to their side.
Response from Forest Hills Place
August 19, 2022
Hi, thank you for the feedback. The health and safety of our residents is always our top priority, and we take feedback like this very seriously. We’ll be sending your review to our regional care team so they can better understand your experience. If you have any other information that would help with these discussions, please call us at 1-844-365-4826. Thank you again, Team Enlivant
Tonesha - Family/friend
Assisted Living
May 13, 2022
Nice Place
They are really nice at Forest Hills Place. The staff really look out for mom. The facility is really nice, and they keep it very clean. It's updated. I just really like the place.
Response from Forest Hills Place
May 18, 2022
Thanks for the review and feedback, Tonesha! We appreciate you taking the time to share with us, and we’re so glad to hear that you’re happy with your mother’s care. Thank you again! – Team Enlivant
Anonymous - Toured community
Assisted Living
April 1, 2022
My Tour Experience at Forest Hills Place
I didn't care for how small the rooms were.
Response from Forest Hills Place
April 4, 2022
Hi - thank you for the feedback. We’re disappointed to see this, and if you have any details to share, feel free to give us a call at 1-888-777-4780. Thank you again! – Team Enlivant
anonymous - Toured community
Memory Care
February 17, 2022
tour review
Our family had a virtual tour and spoke with the staff on the phone, and it was really nice. Everyone we spoke with was very friendly and informative.
Response from Forest Hills Place
May 18, 2022
Thanks for the 5 stars! We appreciate it. – Team Enlivant
KW - Family/friend
Memory Care
January 28, 2022
Disappointed. Started out well, but did not end well.
It definitely could have been a better experience. They had a general lack of communication and professionalism. Some of the staff, as far as the nursing staff was concerned, were non-communicative. The facility did not let us know that they were discharging my mom from their location when she went to the hospital. We thought they would be bringing her back, but we had to find out on a note from the hospital that Forest Hills Place had discharged her. And we didn't have a place for her to go to. Then they continued to charge us for the room that she had only occupied for two weeks. We were very unhappy with their services.
Response from Forest Hills Place
February 3, 2022
Thank you for reaching out and sharing your concerns. Our team is dedicated to meeting our residents' needs, as they are always our #1 priority, and we take feedback like this very seriously. Please call our Enlivant Cares line at 1-888-777-4780 as soon as possible to discuss the matter further. Thank you; we hope to hear from you soon.
C B - Family/friend
Assisted Living
October 25, 2021
Not What I Thought
I would encourage you not to come to Forest Hills Place. There is theft of the resident's items.
You have a new staff member each day, and it seems they don't have enough staff to assist the residents here.
Response from Forest Hills Place
October 28, 2021
Thank you for reaching out and sharing your concerns. We take these claims extremely seriously. The safety and health of our residents is always our #1 priority. Please call 1-888-777-4780 to discuss this matter further.
Kelly - Family/friend
Assisted Living
October 5, 2021
Excellent place for your loved one.
They were excellent. We experienced a very supportive and loving staff. The residents there seemed happy. And the staff were engaged in their care. My loved one loved the food, and that's coming from a picky eater. She also loved the activities. They were fabulous.
Shardae C - Family/friend
Assisted Living
August 5, 2021
Friendly and Safe
It's a really clean place, and really comfortable. I love that everyone pretty much has a private suite. My only concern is if your family needs medication at a certain time, that could be an issue. We were having problems with insulin that needed administering multiple times a day. Our loved one was missing the morning dose. I think that's because they contract out for their nursing staff, so nurse availability was dependent upon that. I would have liked to know that beforehand. But the staff were all really great when they were there.
Ruby - Family/friend
Assisted Living
April 17, 2021
Poor Service to Patients and Poor communication with family
This place has been very disappointing. They are lacking in their support to patients and communicating with their family. The night shift aides do not check on patients and change them for the most part. When the patients buzz for help, no response, if it does occur it's about 3 hours or more later. Aides staff change frequently & some are rude., the act as if they don't care and have concern for the patients. Medications are not dispensed at time, When complaints are made to Director, no response. Experience has been very dissatisfactory. Would not recommend.
anonymous - Toured community
Memory Care
April 15, 2021
My review of Forest Hills Place
We really liked Forest Hills, it was our second choice to go with. The only thing that drew us away was that it was multiple floors and we wanted a facility that was all one floor. They were very friendly and even called to check in on my mom and gave us advice after she had moved into another facility.
Anonymous - Family/friend
Memory Care
December 15, 2020
a good place if you have to take a vacation
My mom got a very nice room and the intake person did an excellent. Overall it was an ok place better than the well-known places around town. The food was really good and the facilities were really nice. She made friends and that was nice.
I would recommend this facility to others
Shenella DuPree - Family/friend
Memory Care
September 11, 2019
Extraordinary Care
Since my mom has been at Forest Hills Place she has remarkably began to thrive. She constantly tells me how much she loves it there. She enjoys the activities and the staff provide extraordinary care.
It’s a very warm & homey place. I am absolutely grateful for their existence.
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Ohio regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Ohio regulations for Assisted Living.
Frequently Asked Questions about Forest Hills Place
Forest Hills Place offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Forest Hills Place 5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (216) 321-6331 to reach a resident at Forest Hills Place.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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