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16900 Van Aken Blvd, Shaker Heights, OH 44120
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Tina F
-
Child of resident/client
5.0
Very Nice Community!
This community is brand new and absolutely AMAZING! Everyone is so friendly and welcoming. There doesnt seem to be the same horrible staffing problems that most facilitles have. We had lunch and it was so good, resturant quality for sure! Everyone needs to tour their loved ones and move them in! We have been so happy here!
About the facility HarborChase of Shaker Heights
Senior living options offered
Assisted Living
Memory Care
Pricing for HarborChase of Shaker Heights
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
Memory Care
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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at HarborChase of Shaker Heights
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Compare
HarborChase of Shaker Heights
16900 Van Aken Blvd, Shaker Heights, OH 44120
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5.9
Review score
9 reviews
5.9
Review score
9 reviews
5 star
44%
4 star
0%
3 star
11%
2 star
0%
1 star
45%
9.3
Review score
29 reviews
9.3
Review score
29 reviews
5 star
56%
4 star
31%
3 star
3%
2 star
3%
1 star
7%
9.0
Review score
22 reviews
9.0
Review score
22 reviews
5 star
41%
4 star
50%
3 star
9%
2 star
0%
1 star
0%
8.9
Review score
37 reviews
8.9
Review score
37 reviews
5 star
59%
4 star
22%
3 star
16%
2 star
0%
1 star
3%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
1
Memory Care
Amenities at HarborChase of Shaker Heights
Healthcare Services
- Medication Management
- Staffing & Ancillary Services
- Incontinence Care
- Memory Care
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- Anytime Dining
- International Cuisine
- No Sugar
- Professional Chef
- Pureed Meals
- Gluten-free
- Restaurant Style Dining
- Room Service
- Guest Meals
- Meals Provided
- Vegetarian
- Low / No Sodium
- Special Dining Programs
Room Amenities
- Wheelchair Accessible Showers
- Air Conditioned
- Cable or Satellite TV
- Kitchenette
- Wi-Fi/high-speed internet
- Garden View
- Respite or Short Term Stays Offered
- Handicap Accessible
- Private patio, deck, or balcony
- Ground Floor Units
Community Amenities
On-site dining options
- Private Dining Room
- Bar or Pub
- Café or Bistro
Transportation & parking
- Property Convenient to Public Transit
- Resident Parking Available
- Transportation at Cost
- Uncovered Parking
- Complimentary Transportation
Pets
- Cats Allowed
- Dogs Allowed
- Pet Care Available
Common areas
- Library
- Outside Patio
- TV Lounge
- Indoor Atrium
- Indoor Common Areas
- Outdoor Common Areas
- Central Fireplace
- Meeting Room
- Computer or Media Center
- Barber Shop
- Beauty Salon
- Private Bath
Recreational areas
- Movie or Theater Room
- Arts and Crafts Center
- Game Room
- Raised Garden Beds
- Golf Course or Putting Green
- Piano or Organ
- Ballroom
- Fitness Center
Services
- Grocery Shopping and Errands
- Housekeeping
- Beautician
- Laundry Service / Drycleaning
Activities
- Yoga / Chair Yoga
- Visiting Rabbi
- Qi Gong
- Gardening Club
- Cooking Classes
- Live Dance or Theater Performances
- Book Club
- Wine Tasting
- Devotional Activities Offsite
- Stretching Classes
- Pet-focused Programs
- Activities On-site
- Cards / Pinochle Club
- Happy Hour
- Other Religious Services
- Christian Services
- Devotional Activities On-Site
- Brain fitness / Dakim
- Intergenerational Programs
- Bridge Club
- Tai Chi
- Trivia Games
- Art Classes
- Current Events Club
- Live Musical Performances
- Light Therapy Programs
- Bible Study Group
- Dances
- Montessori Programs
- Educational Speakers / Life Long Learning
- Community Service Organizations
- BBQs or Picnics
- Reminiscence Programs
- Protestant Services
- Birthday Parties
- Cooking Club
- Community Service Programs
- Wii Bowling
- Walking Club
- Activities Off-site
- Live Well Programs
- Choir / Singing Club
- Resident Band or Musicians
- Visiting Chaplain or Priest
- Catholic Services
- Jewish Services
- Holiday Parties
- Quilting or Sewing Club
- Sensory-based Programs
- Men's Club
- Day Trips and Outings
- Forever Fit
Reviews
for HarborChase of Shaker Heights
5.9Review score9 reviews
Write a review5 star
44%
4 star
0%
3 star
11%
2 star
0%
1 star
45%
A Place for Mom has scored HarborChase of Shaker Heights with 5.9 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, HarborChase of Shaker Heights has 9 reviews with an average "overall experience" of 3 out of 5.
Overall Rating
3.0
Cleanliness
3.3
Friendliness
3.2
Care Services
3.0
Staff
3.1
Meals & Dining
3.3
Activities
3.0
Value for Cost
3.1
A Place for Mom has scored HarborChase of Shaker Heights with 5.9 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, HarborChase of Shaker Heights has 9 reviews with an average "overall experience" of 3 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-9 of 9 reviews
Linda H - Toured community
Assisted Living
November 15, 2024
So much better than expected!
Our experience w Story Point has been truly positive. The staff are very friendly, stopping to talk w residents in the hallways, calling them by name, and always asking if there’s anything they can help with. Quick response times w call buttons are appreciated and necessary. Each resident is greeted by the chef. He asks about likes, dislikes, and portion sizes. The food and menu selection is restaurant 5 star.
Story Points is in a wonderful location and the facility itself is beautiful.
[name removed] is knowledgeable about everything or can find out quickly. She is wonderful.
I highly recommend Story Point for assisted living especially after moving my husband in/out of previous facilities that did not meet our expectations or needs. I classify Story Point as an acute care assisted living facility as they are able to care for residents w extra care needs.
Sharon P - Family/friend
Memory Care
September 2, 2024
If you love your loved one, stay away
This facility has major management issues and appears far more concerned with making money than they do with providing appropriate care. If you have any other options, send your loved one somewhere else. They may live longer because of it.
Response from HarborChase of Shaker Heights
September 9, 2024
Hi Sharon,
We took your feedback to the team and would like to connect with you directly to discuss your experience and any concerns you may have. Since we could not identify you by name, please call our community directly and ask to speak with our Executive Director. Thank you.
Anonymous - Family/friend
Assisted Living
June 13, 2024
Review for HarborChase of Shaker Heights
We would recommend with the caveat that they are still working through start up staffing issues. But beautiful facility
Response from HarborChase of Shaker Heights
August 7, 2024
Hello,
We are excited to share that our community is now under new ownership and is called StoryPoint Shaker Heights. We have a committed recruiting team at our home office that works around the clock to find the most dedicated team to support our residents and families. We are available to connect about your review and ask that you call us and ask to speak with our Executive Director. Thank you!
Anonymous - Family/friend
Assisted Living
March 27, 2024
Review for HarborChase of Shaker Heights
Harbor Chase did not follow through on their promise to care for my dad who was in hospice care. In fact, the young aides (some teenagers) informed me that they were not trained to care for my dad. As a result I had to stay with him all night to make sure that he was properly attended to. It was frustrating to watch the slow response time time when my dad needed help. At times no one showed up for 30 minutes to an hour. By the time they did show up I had already helped my dad to the bathroom and back. The one time that I did leave late in the night, I returned the next day to find that he was not served breakfast. Please do not refer anyone in dire need of immediate care to this facility. I had to leave with my dad in less than a week there. Management was so appalled at their own inept staff that they gave me a full refund. Please do not refer anyone in dire need of care to this facility
Response from HarborChase of Shaker Heights
August 7, 2024
Hello,
Thank you for taking the time to leave feedback. We are happy to report that as of recently, the community is under new ownership and is now called StoryPoint Shaker Heights. We are committed to learning from any mistakes that were noticed with the previous management team and welcome feedback on issues that currently persist so we can address them as quickly as possible. To discuss your experience with us, please call and ask to speak with our Executive Director. Thank you!
Rachel L - Family/friend
Assisted Living
March 16, 2024
Not a good place for memory care
Good food and nice decor do not care for the elderly. The right care does. This community lacks this. If an assisted living community highlights their care with a restaurant and hospitality, that tells you all you need to know.
Response from HarborChase of Shaker Heights
August 2, 2024
Hi Rachel,
Thank you for your feedback. We are happy to announce that we recently acquired this senior living community and are eager to make the experience as positive as it can be. If you have lingering concerns, please call us directly and ask to speak with our Executive Director. Thank you!
Bridget M - Family/friend
Assisted Living
January 17, 2024
They only care about money, not people.
This place has had some truly exceptional people working here but unfortunately, they have all left. They treat their staff quite terribly. They bend over backwards to get people to move in and after they do, they no longer care about your concerns. They just seem to be interested in making money. Even when you decide to move out, they don't seem to care because they have already collected a very hefty, non-refundable community fee in addition to your rent. The employees who have left seemed to be tricked into working there just as much as everyone tricked into living there. They outright lie to people to get them in the door. It really is a shame. It seemed like a beautiful place that would add to the beauty of Shaker but it isn't what it seemed. I feel badly for the people still living and working there, although I think it's an entirely new group of employees. They'll surely leave too and then who will take care of all those lovely people?
Tina F - Family/friend
Assisted Living
July 12, 2023
Very Nice Community!
This community is brand new and absolutely AMAZING! Everyone is so friendly and welcoming. There doesnt seem to be the same horrible staffing problems that most facilitles have. We had lunch and it was so good, resturant quality for sure! Everyone needs to tour their loved ones and move them in! We have been so happy here!
Angie M - Toured community
Assisted Living
July 7, 2023
Beautiful New Community
HarborChase is a new very active community in Shaker Heights. They have delicious meals, fun activities and amazing staff. Everyone is so warm and welcoming. We toured several places in the area before deciding on HarborChase. Once we walked in the door, I had my mind made up. Everyone we came in contact with, said hello and smiled. It was so genuine. Do yourself a favor and tour this lovely community, you won’t regret it!
Amanda B - Family/friend
Assisted Living
June 28, 2023
Beautiful Community
Amazing community, with even more amazing staff! Food is great and so is the care. Everyone is so accommodating and friendly! Do yourself a favor and move your loved one here, you won’t regret it!
Viewing 1-9 out of 9 reviews
Neighborhoods around HarborChase of Shaker Heights
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Ohio regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Ohio regulations for Assisted Living.
Frequently Asked Questions about HarborChase of Shaker Heights
HarborChase of Shaker Heights offers 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored HarborChase of Shaker Heights 5.9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (216) 284-5137 to reach a resident at HarborChase of Shaker Heights.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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