Deer Park Village

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Deer Park Village

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reviews","overallRatingCounts":[{"rating":5,"count":33,"percentage":47},{"rating":4,"count":20,"percentage":29},{"rating":3,"count":4,"percentage":6},{"rating":2,"count":5,"percentage":7},{"rating":1,"count":8,"percentage":11}],"topTenReviews":[{"reviewTitle":"Deer Park Village ","reviewContent":"Had a wonderful experience while exploring Deer Park Senior Living. [name removed] (sales) was genuine, not pushy and very patient with our questions about the Assisted Living community. He even organized for my MIL to have lunch with a resident there so she could get a better sense of the community and activities. Plans unfortunately changed when the assessment came back recommending Memory Care. We then had a harder time getting a sense of the Memory Care community, capabilities and lifestyle, mainly due to time pressure on our part and not knowing what questions to ask. The Lifestyle directors made themselves available for questions. Move-in was more difficult as information was provided piecemeal with some last minute surprises (e.g. no phones allowed in Memory Care). Deer Park is a very clean and newer facility. Even when faced with the expected accident, they work hard to address in a timely fashion. Awesome staff all around, very friendly. Patient with questions. Deer Park Memory Care is a small community of about 30 residents. As of Jan 2025, Deer Park Memory Care was short on staffing and caretakers but actively recruiting. Leads to longer wait times for the residents around meals and overall support. But care provided is good, staff is kind to the residents. My MIL is higher functioning, and it's lovely to see the engagement between the staff and my MIL, including some joking banter back and forth. They have lifestyle-focused staff who lead activities and exercises with the residents, separate from the nursing and care staff. Good food overall, with reduced options in Memory Care. There seem to be many activities offered during the week, with reduced options on the Weekend. My MIL has given some feedback that some of the activities or movies offered in Memory Care seem repetitive, and has asked for more access to other activities offered to the Assisted Living / Independent Living residents. Based on capabilities, some Memory Care residents have been invited to join the larger community for specific activities. \nMemory Care is expensive in general, but we appreciate the smaller community feel for my MIL as she is easily overwhelmed in larger settings.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Deer Park Village","reviewContent":"They were hard to contact. They said they would leave my sister or I voicemails and we never received them. Felt that we weren't respected mostly because of our ages. The move out process was stressful and they were incredibly unhelpful and put up barriers for us that weren't needed. Neither me or my sister live in Illinois and we were either not taken seriously or given honest information. Not sure if they just had no history with dealing with next of kin out of state or if they were just bad at it.","reviewerDisplayName":"Chris","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Beautiful residence with great care and service","reviewContent":"Our overall experience has been positive.\nDPV is very clean and always has a pleasant scent. They could freshen up some of the walls with paint. There are never things out of place and they keep up with decorations for holidays making it enjoyable for everyone. Recently they've done a better job with keeping my family member's apartment clean.\nThe staff are friendly overall. The quality of care is good. The care team remembers my family member by first name and knows the schedule they typically keep as well as residents they regularly speak with and get together with. Medications are on time. I know the most important needs are being met.\nMy family member likes the options of meals and the two dining options are nice. The food is good.\nThere are an abundance of activities. Due to the large number of residents, there are always people to converse with.Only in comparing with other residences we saw, DPV gives great care and service for the months rent/add-on care. My review is strictly based on assisted living.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Exceptional Place","reviewContent":"Deer Park Village is really beautiful. Everyone is so kind; residents and staff alike. The reason for 4 stars is one set of elevators was out for too long, they can be short staffed, and I would like more communication from the back office re billing. Easy resolutions for each of those and it is not constant. Overall, it has been quite an adjustment to downsize, but the cleanliness and amenities are amazing. I don’t think there is a better or nicer place in the area. It is great!","reviewerDisplayName":"Happy","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Flexible","reviewContent":"Was a long process to move my mom and deer park village was very flexible and accommodating.\nSo far so good and she is adjusting well. Appreciate the support and patience. Many activities to choose from.","reviewerDisplayName":"Louis","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Outstanding Staff","reviewContent":"Very happy with Deer Park Village.\nFood is really good.\nNursing staff is outstanding.\nI am never worried about placing [name removed] here. He is in very good care.\nHis room is a very good size. We didn't have much furniture. Full size hospital bed, lazy boy and tv and TV stand. \nThey offer activities but [name removed] chooses not to participate. But I think the events sound wonderful.","reviewerDisplayName":"Joanne ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Highly recommend","reviewContent":"They are awesome! \n\nGreat value, lots of activities, good food. Their entertainment space at the facility is so nice. They have a roof top deck with a putting green and fire pit area and even a dog run for visiting pets that's so nice for residents and guests! The nursing staff is out of this world too!\n","reviewerDisplayName":"Laurie S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Excellent living facility for seniors","reviewContent":"[name removed] spent two hours touring with me my first visit there convinced me I found the right place. He and [name removed] executive director, extremely friendly and helpful moving in nursing staff is very good. \nOnly negative I see and hear may be short handed a bit with caregivers in assisted living or my mother is more impatient than she should be.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Deer Park Village ","reviewContent":"There is so much to do there. And you can choose to do it all or just a little or none at all. So flexible!","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Lovely place to live. ","reviewContent":"5 stars for all!\n\nLots of activities are offered and thoughtful staff.\n\nThey have lots of options on apartment sizes and sensible layouts. \n\n\n\n\n","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"}],"parentOrgReview":{"name":"Dial Retirement Communities","slug":"dial-retirement-communities-9246","averageReviewScoreDisplay":8.4,"communityCount":25,"reviewCount":620}},"communityName":"Deer Park Village","leadgenCompleted":false}

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21840 W Lake Cook Rd, Deer Park, IL 60010

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Purposefully designed to offer the benefits of a simpler, more flexible lifestyle, Deer Park Village is a new senior living community for active older adults. Located in a scenic setting near Deer Grove Forest Preserve, this thoughtfully designed residence offers discreet, 24-hour assistance with day-to-day care needs, as well as a Memory Care neighborhood offering forward-thinking memory care for seniors living with Alzheimer's or other types of dementia — all backed by the industry-leading quality standards of Dial Senior Living.<br><br>Residents enjoy a host of upscale amenities, including an indoor saltwater pool, a wine bar, a full-service salon with manicure station, a movie theater and a spacious roof deck with bocce ball court, putting green and dog run — plus regular outings to the Art Institute, Chicago Botanic Garden and Rivers Casino.<br><br>Over the last 20 years, Dial Senior Living has opened and/or operated 20 retirement communities, served thousands of residents and their families, and grown as a source of knowledge and insight among senior living experts. We are thought leaders known for our innovation and strategy in the field of senior living. No matter what, we want you to love the way you live.

Purposefully designed to offer the benefits of a simpler, more flexible lifestyle, Deer Park Village is a new senior living community for active older adults. Located in a scenic setting near Deer Grove Forest Preserve, this thoughtfully designed residence offers discreet, 24-hour assistance with day-to-day care needs, as well as a Memory Care neighborhood offering forward-thinking memory care for seniors living with Alzheimer's or other types of dementia — all backed by the industry-leading quality standards of Dial Senior Living.<br><br>Residents enjoy a host of upscale amenities, including an indoor saltwater pool, a wine bar, a full-service salon with manicure station, a movie theater and a spacious roof deck with bocce ball court, putting green and dog run — plus regular outings to the Art Institute, Chicago Botanic Garden and Rivers Casino.<br><br>Over the last 20 years, Dial Senior Living has opened and/or operated 20 retirement communities, served thousands of residents and their families, and grown as a source of knowledge and insight among senior living experts. We are thought leaders known for our innovation and strategy in the field of senior living. No matter what, we want you to love the way you live.

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