Brookview Healthcare Center

The staff was incredibly helpful and supportive, and we were grateful for their dedication to ensuring my mother's needs were met. The room was clean and comfortable, and the food was excellent. Overall, I highly recommend this nursing home for anyone in need of exceptional care for their loved ones.

Physical therapists seem to be good and interested. Not sure how elaborate the actual equipment is, as we cannot see it due to Covid. Good meetings with the head, and good interaction with various therapists he had. Although we didn't know the schedule - sometimes he had weekend therapy - sometimes not. Food quality - minimal. Nursing care - minimal Aide care - widely varied Administration - take them with a grain of salt Transportation - one doctor office visit - transport not scheduled. One hour late for appointment In house doctor - Would be nice if they would somehow connect with spouse for appointment. They seem to rotate staff during shifts - not sure what this accomplishes, especially during Covid - except to possibly expose more residents to different people. Don't believe anything they tell you when you first meet with them. Consistency of car is vast. It seems to be the luck of the draw. LOTS of employees are "agency" (temporary) - funny how they seem to actually be the most caring! Since no one actually cared for the resident regularly, no one actually got to know him. VERY slow response to call button. Quite obviously understaffed. Resident supposedly had a UTI. Discovered on Saturday - no medication to be given until Monday. (Actually promised a phone call to spouse - as of Tuesday evening - still not received.) Resident collected his own specimen (without help) - they left a bedpan for him to collect it over a period of time. I do not see how it could have been sanitary. - or a clean sample. They do not seem to be following Ohio guidelines that allow for outdoor visits. (Apparently too much trouble - although we see residents outside at times. When we asked about an outdoor visit, we were told no. Admin told us we could have window visits - and WORKERS initiated opening the windows and even taking out the screens on our very first visit - so we could really visit. We appreciated this very much. Then, 19 days in, nursing decided they could no longer do this, but rather than meeting with us to explain this - a nurse STORMED into the room with all kinds of accusations. (Really good for the residents anxiety! - not.) The next day we came and asked them to raise the blinds so we could talk via cell phone and see him, the aide did so, and then SHE opened the window. She was going to take the screen out and we asked her not to, as we realized there was definitely some lack of communication going on. We talked through the crack. Then the next time we came were verbally accosted AGAIN by the nurse because the window was open -- accusing us of somehow opening the locked window! It is stressful to go there to visit - it does not feel welcoming, but rather that some are actually setting up an adversarial relationship. Also - the building is VERY old - the windows do not work well, and the employees did not know how to carefully open and close them - therefore, they stripped the gears and they became hard to open and close. We purchased new handles - which they confiscated. On one of our visits there was a soiled bedpan sitting beside his bed - in clear view of the window. Wish I would have taken a picture - but I did not. It was left there for the entire hour we visited. Resident said he had asked them to leave a bedpan, as staff did not respond fast enough to prevent him from having an accident. Okay - fine - if that's what it takes - but for there the be feces in the pan - UNACCEPTALBE! We were told by the nurse that "they felt sorry for us" and "that some patients don't get any visitors at all" - I'm not sure how that was even relevant. Were we supposed to feel somehow privileged that we were allowed to visit? - or feel guilty that they decided after 19 days that we were somehow abusing the privilege? Again - VERY unprofessional behavior. Also - if there are activities the resident has not taken part in them. He is left in his room, in his bed. No one asks if he needs help with daily care activities. After 20 days he has not yet had a shower, anymore than a sponge bath or had his hair washed. I wish the ratings allowed for a variation of staff - as I said PT was quite fine (3-4 stars). The rest were variable (1-3 stars). Most visits were good and pleasant - GREATLY overshadowed by some who were curt and uncaring, and others who were outright unprofessional and adversarial. I would never go here again. And, if the stay were any more extended we would be looking for alternate facilities outside the county. Side note - be aware of places whose positive comments come mainly from employees. We did not have experience with activities - between Covid and quarantine - so I cannot assess that part of the facility.

Very under staff. Especially on the weekends. No air condtioner in patient rooms only in hallways. Food is supposed to be amazing. It looks like slop. Do not know how patients eat the food it is gross. Patient have call lights on forever. You can hear staff complain. They complain up front at nurses station right in front of patients. Very very out dated. You would think for how much this company charges they could afford to update and make it more homey feeling. Its gloomy nothing makes the patients feel upbreat and want to get better.