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Brookdale Crown Point

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10050 Old Saint Augustine Road, Jacksonville, FL 32257

9.5
Review score
41 reviews
Add review
9.5
Review score
41 reviews
5 star
69%
4 star
20%
3 star
7%
2 star
2%
1 star
2%
See all reviews
8.7
Review score
28909 reviews
644 facilities
For pricing & availability:
(866) 374-4058
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Brookdale Crown Point
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Brookdale Crown Point community exterior
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22 Floor plans available
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Anonymous
-
Loved one of resident/client
5.0
Family dinners
The staff go all out at the family dinners. Every dinner has a theme which makes for a fun evening. The food is very good and everyone has a good time.

About the facility
Brookdale Crown Point

Embrace brighter, fulfilling days at Brookdale Crown Point. Conveniently located near I-95 and I-295, this community offers an environment where residents can experience personalized memory care services and dementia-friendly activities in a secure and comfortable setting. Consistent care assignments are given, which allows each staff member to learn about residents' unique histories and needs. Whether it’s meals, care, or activities, here, you will enjoy a customized experience. Trained staff is available 24-hours a day, seven days a week to be alerted to an emergency. Additionally, the community incorporates an abundance of safety features, like an emergency alert system and keypad entries, as well as an enclosed courtyard.

Brookdale's HealthPlus program also provides a higher level of care without higher costs. With a focus on minimizing hospitalizations and emergency room visits, Brookdale HealthPlus offers care coordination, preventive health care services such as annual wellness visits, immunizations, and health screenings, and support for managing chronic conditions such as diabetes, high blood pressure, and congestive heart failure. Residents’ benefit from care coordination overseen by a Brookdale HealthPlus Care Manager (RN).

Brookdale’s memory care programs encompass a person-centered approach to care. The two programs offered are the Clare Bridge and Solace programs. The Clare Bridge...

Read more

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Memory Care

Pricing
for Brookdale Crown Point

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Brookdale Crown Point community exterior
Brookdale Crown Point

10050 Old Saint Augustine Road, Jacksonville, FL 32257

Brookdale Mandarin Central
Brookdale Mandarin Central

10875 Old Saint Augustine Road, Jacksonville, FL 32257

The Windsor at Ortega community exterior
The Windsor at Ortega

5939 Roosevelt Blvd, Jacksonville, FL 32244

Brookdale Avondale
Brookdale Avondale

4455 Merrimac Avenue, Jacksonville, FL 32210

9.5
Review score
41 reviews
9.5
Review score
41 reviews
5 star
69%
4 star
20%
3 star
7%
2 star
2%
1 star
2%
10
Review score
50 reviews
10
Review score
50 reviews
5 star
70%
4 star
16%
3 star
6%
2 star
4%
1 star
4%
9.9
Review score
97 reviews
9.9
Review score
97 reviews
5 star
78%
4 star
20%
3 star
2%
2 star
0%
1 star
0%
9.8
Review score
45 reviews
9.8
Review score
45 reviews
5 star
76%
4 star
20%
3 star
4%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Amenities
at Brookdale Crown Point

Healthcare Services

  • Medication Management
  • Staffing & Ancillary Services
  • Memory Care
  • Incontinence Care
  • Non-Ambulatory Care
  • High Acuity Care
  • Diabetic Care

Meals & Dining

  • International Cuisine
  • Special Dining Programs
  • Professional Chef
  • Gluten-free
  • Low / No Sodium
  • Vegetarian
  • Guest Meals
  • Organic
  • Vegan
  • Meals Provided
  • Anytime Dining
  • Room Service
  • Pureed Meals
  • No Sugar
  • Restaurant Style Dining

Room Amenities

  • Air Conditioned
  • Wheelchair Accessible Showers
  • Garden View
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Uncovered Parking
  • Property Convenient to Public Transit
  • Resident Parking Available

Pets

  • Pet Care Available
  • Cats Allowed
  • Dogs Allowed

Common areas

  • Beauty Salon
  • TV Lounge
  • Butterfly garden / Hummingbird garden
  • Barber Shop
  • Central Fireplace
  • Library
  • Indoor Common Areas
  • Outdoor Common Areas
  • Outside Patio
  • Indoor Atrium
  • Meeting Room

Recreational areas

  • Arts and Crafts Center
  • Raised Garden Beds
  • Piano or Organ

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English

Activities

  • Forever Fit
  • Karaoke
  • Pet-focused Programs
  • Stretching Classes
  • Visiting Rabbi
  • Christian Services
  • Gardening Club
  • Live Musical Performances
  • Birthday Parties
  • Trivia Games
  • Activities On-site
  • Bible Study Group
  • Devotional Activities On-Site
  • Brain fitness / Dakim
  • Educational Speakers / Life Long Learning
  • Community Service Programs
  • Holiday Parties
  • Yoga / Chair Yoga
  • Visiting Chaplain or Priest
  • Sensory-based Programs
  • Reminiscence Programs
  • BBQs or Picnics
  • Art Classes
  • Light Therapy Programs
  • Catholic Services
  • Day Trips and Outings
  • Live Well Programs
  • Walking Club

Reviews

for Brookdale Crown Point

9.5Review score41 reviews
9.5
Review score
41 reviews
5 star
69%
4 star
20%
3 star
7%
2 star
2%
1 star
2%
Brookdale
8.7
Review score28909 reviews644 communities
Write a review
A Place for Mom has scored Brookdale Crown Point with 9.5 out of 10 using our proprietary review score based on 28 reviews in the last 2 years. Over all time, Brookdale Crown Point has 41 reviews with an average "overall experience" of 4.5 out of 5.
Overall Rating
4.5
Cleanliness
4.6
Friendliness
4.7
Care Services
4.5
Staff
4.7
Meals & Dining
4.5
Activities
4.6
Value for Cost
4.4
A Place for Mom has scored Brookdale Crown Point with 9.5 out of 10 using our proprietary review score based on 28 reviews in the last 2 years. Over all time, Brookdale Crown Point has 41 reviews with an average "overall experience" of 4.5 out of 5.
Parent company
Brookdale
8.7
Review score28909 reviews644 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 41 reviews
Anonymous - Family/friend
Memory Care
October 24, 2024
3.0
Verified Review
Management needs mandatory daily huddles on elderly with all staff
Upper management and the head nurse should have daily huddles with their employees and get feedback from the employees in regards to the elderly residence. I wasn't there on a daily basis, but from what I did see and experience, I think upper management and the head nurse could communicate with the care workers and the nurses that reported to them and get feedback on the residence and what's going on, etc. like I said, you have to inspect what you expect from your employees and if you don't do that, you're not holding anybody accountable and when I say that it's a trickle down effect from upper management to each employee. The heating and the air conditioning in the summertime in my mother and mother-in-law's room of which they shared was freezing in the winter and I had brought that to management attention at least a dozen times or more and I got lots of excuses and then in the summer, it was very hot. I got all kinds of excuses that it was an old air-conditioning system, it just made me wonder if I was the only one complaining about everything in regards to the heat and air. But I was informed that there were others complaining as well. The bath system that we were informed worked the walk-in tub, did not work never work the whole time they were there. I could go on and on. There were lots of employees that were sweet and attentive with both of our mothers and then there were others who were just there to get a paycheck and did as little interacting with the elderly as they had to. I know there is no perfect place to put a parent and I know that not all employees are caring and loving as family, but one would hope they are
Cleanliness
3
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Anonymous - Family/friend
Memory Care
September 10, 2024
4.0
Honest First Impression
Great communication Clean community
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
4
Anonymous - Family/friend
Memory Care
September 4, 2024
1.0
Verified Review
Do not recommend
On multiple occasions they were told my father couldn't chew food because he had no teeth. He lost his dentures. And they continued give him food that he could not eat. Even once causing him to require the Heimlich maneuver once at dinner from a large piece of broccoli. They had him on so many medications he was practically comatose. He was on the list for a provider in psychology and were told we did not want that person seeing him and they still treated him and prescribed him with a patch medication with a black box warnings that they ignored and still gave to him even though he had dementia. Because of this I feel they were in direct cause of his condition rapidly worsening leading to his death only a week after being sent to the hospital.
Cleanliness
1
Friendliness
3
Care Services
1
Staff
3
Meals & Dining
1
Activities
5
Value for Cost
1
Response from Brookdale Crown Point
September 9, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.
Majithia - Family/friend
Memory Care
August 30, 2024
5.0
My wife is happy and safe
From the bottom of my heart, thank you. My wife is always fry and clean. No smells
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
August 30, 2024
5.0
Family dinners
The staff go all out at the family dinners. Every dinner has a theme which makes for a fun evening. The food is very good and everyone has a good time.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Tracy H - Resident/client
Memory Care
August 30, 2024
5.0
happy with out choice
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
August 30, 2024
5.0
attended family night
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Stacy L - Family/friend
Memory Care
August 30, 2024
5.0
Love Brookdale
The warm and inviting atmosphere, along with the amazing loving, and friendly staff is refreshing. The care is top-notch! I would have recommended Brookdale to others!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
Annie C - Family/friend
Memory Care
June 11, 2024
2.0
Verified Review
Not the best experience
We did not have a good experience at Brookdale Crown Point. Some of the caregivers were lovely -But in the end, they did not follow hospice orders and my Dad was taken to the ER twice. He was also accused of sexually assaulting a patient which later panned out to be false. We had to pay extra to have 24 coverage for him. We were never reimbursed. The day of his death the purser was harassing us for payment.
Cleanliness
4
Friendliness
4
Care Services
2
Staff
4
Meals & Dining
2
Activities
2
Value for Cost
2
Response from Brookdale Crown Point
June 14, 2024
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
Christine L - Family/friend
Memory Care
April 19, 2024
5.0
family dinner night
the staff is amazing! so friendly and they all show great caring and love for my mom. tonight the food was spectacular and we all enjoyed the night.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
March 19, 2024
5.0
Verified Review
Best place in town for family members with dementia
Secure environment for the confused, lots of activities and attentive staff. Everyone friendly and helpful. Always lots going on to keep them occupied.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Cynthia - Family/friend
Memory Care
January 10, 2024
5.0
Verified Review
a great place for mom
We have been very satisfied with the Brookdale Crown Point facility. Our loved ones friends call tell that she is happy with the move as well. Based on the experience we have had so far, we would absolutely recommend this community to other families.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Pamela T - Family/friend
Memory Care
December 11, 2023
5.0
Everyone has been so friendly and helpful during the transition of my dad into the community. We absolutely made the best decision to bring my dad to this family.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Alexis T - Family/friend
Memory Care
December 11, 2023
5.0
My Grandmother's New Home
From the tour to our first few weeks of my grandmother being a resident has been the best it could be during the difficult change. The staff has been great & attentive. We look forward for the future with Brookdale Crown Point.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Matthew - Family/friend
Memory Care
November 28, 2023
3.0
Verified Review
Our Experience at Brookdale Crown Point
My mother was previously a resident at Brookdale Crown Point and overall her experience at this facility was okay. The staff were friendly with a range of age, experience, professionalism, and personalities. The housekeeping seemed a bit slow/understaffed. Communication with the family was fine, but we had several problems getting conflicting information from staff members about the same subjects. The move in process was fine. The meals appeared to be okay, though there was lots of chicken. We were there during administration turnover, so hopefully staffing will improve. As for recommending Brookdale Crown Point to others, we had some problems that were cause for concern but they likely could happen anywhere so yes, if price is a factor I would recommend them.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
4
Response from Brookdale Crown Point
December 1, 2023
We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
Keelin S - Family/friend
Memory Care
October 27, 2023
5.0
Nothing but great care.
Brookdale has been nothing short of amazing for my Nana, whom has Parkinson’s dementia. As many know, there will be good days and bad days with dementia. Brookdale gives her the grace and dignity to age with compassion. Staffing is kind and Beverly, the events director, does a fantastic job organizing social occasions for family to be involved. Family dinner nights are a huge hit! And most importantly, I know my nana is safe with round the clock care. It was tough making that decision to find placement for her but I have no regrets with Brookdale. As a nurse and as a family member, I highly recommend this memory care living facility.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Roy G - Family/friend
Memory Care
October 27, 2023
5.0
Rest home
A nice place to visit, great and caring staff. Always very attentive to residents.. always having fun with activities. Nice clean environment. Very secure and well maintained.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Page - Family/friend
Memory Care
October 27, 2023
5.0
Amazing Community
My mother is a resident here and we've had nothing but wonderful experience. The staff is welcoming, open and help take care of my mother with the utmost care. The facility is beautiful with an open floor format that provides my mother with so many activities. She loves it and so do we.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Tammy G - Family/friend
Memory Care
October 27, 2023
5.0
Great to work with
Needed to find memory care in just a few days was able to get confirmed quickly and the team was wonderful at provided detailed information and very pleasant to work with.they treat you like family Easy access from interstate
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Kacie R - Family/friend
Memory Care
October 27, 2023
5.0
Great place
Everyone is always nice and very helpful and they take great care of my mom. The place is always clean and my moms room is always neat and clean. They have a family dinner about once a month and it’s a great time with the staff and my mom.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Viewing 1-20 out of 41 reviews

Neighborhoods
around Brookdale Crown Point

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Brookdale Crown Point

Brookdale Crown Point offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Brookdale Crown Point 9.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (904) 288-8700 to reach a resident at Brookdale Crown Point.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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