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Azalea Trails Assisted Living and Memory Care

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5550 Old Jacksonville Hwy, Tyler, TX 75703

8.9
Review score
43 reviews
Add review
8.9
Review score
43 reviews
5 star
74%
4 star
14%
3 star
5%
2 star
2%
1 star
5%
See all reviews
8.3
Review score
3132 reviews
108 facilities
For pricing & availability:
(866) 374-4058
Azalea Trails Assisted Living and Memory Care
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Azalea Trails Assisted Living and Memory Care community exterior
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Anonymous
-
Child of resident/client
5.0
Our families experience
5 for all categories. What we like the most about Azalea Trails is the friendliness of the staff and the cleanliness of the community. Yes, I would recommend this community to other families, without, question!

About the facility
Azalea Trails Assisted Living and Memory Care

At Azalea Trails, residents enjoy an active, engaging lifestyle that promotes wellness and independence. It is our goal to keep our residents linked to resources and opportunities that will fulfill their needs and interests in the Tyler area. Residents have many opportunities to participate in a variety of life-enriching activities and events designed to stimulate the mind, body and soul.

Our executive leadership works daily to ensure that care is delivered in a respectful and comprehensive nature and where any additional services are communicated timely. We appreciate you, your family and the preferences that are noted. You deserve to be treated in this way and it is our goal to do just that.

Azalea Trails also includes a specially designed neighborhood to serve the special needs of individuals living with Alzheimer's disease, dementia and other forms of memory loss. Every day we make it a goal to go above and beyond to enrich the lives of our residents. With our SPARK Lifestyle program, a Montessori-inspired philosophy for care, we create a specialized, life-enriching environment that affords each individual maximum self-expression. The staff is committed to delivering a quality of care that meets the resident's physical, social, spiritual and emotional needs.

Our talented team...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Azalea Trails Assisted Living and Memory Care

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at Azalea Trails Assisted Living and Memory Care

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Azalea Trails Assisted Living and Memory Care community exterior
Azalea Trails Assisted Living and Memory Care

5550 Old Jacksonville Hwy, Tyler, TX 75703

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Oak Hills Terrace Memory Care community exterior
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8.9
Review score
43 reviews
8.9
Review score
43 reviews
5 star
74%
4 star
14%
3 star
5%
2 star
2%
1 star
5%
9.9
Review score
106 reviews
9.9
Review score
106 reviews
5 star
77%
4 star
18%
3 star
4%
2 star
0%
1 star
1%
9.6
Review score
70 reviews
9.6
Review score
70 reviews
5 star
61%
4 star
29%
3 star
10%
2 star
0%
1 star
0%
9.2
Review score
48 reviews
9.2
Review score
48 reviews
5 star
77%
4 star
15%
3 star
6%
2 star
2%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

1

Memory Care

Amenities
at Azalea Trails Assisted Living and Memory Care

Healthcare Services

  • Incontinence Care
  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management
  • Diabetic Care
  • High Acuity Care
  • Non-Ambulatory Care

Meals & Dining

  • Restaurant Style Dining
  • Room Service
  • Meals Provided
  • Guest Meals
  • Vegetarian
  • Professional Chef
  • Special Dining Programs

Room Amenities

  • Air Conditioned
  • Ground Floor Units
  • Cable or Satellite TV
  • Respite or Short Term Stays Offered
  • Private patio, deck, or balcony
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Garden View
  • Wheelchair Accessible Showers

Community Amenities

On-site dining options

  • Bar or Pub
  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Pet Care Available

Common areas

  • Meeting Room
  • Outside Patio
  • Indoor Atrium
  • Outdoor Common Areas
  • Computer or Media Center
  • Main Street Shops
  • Indoor Common Areas
  • Central Fireplace
  • Barber Shop
  • TV Lounge
  • Private Bath
  • Beauty Salon

Recreational areas

  • Movie or Theater Room
  • Piano or Organ
  • Game Room
  • Raised Garden Beds
  • Arts and Crafts Center

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • English

Activities

  • Live Well Programs
  • Walking Club
  • Cooking Classes
  • Catholic Services
  • Wine Tasting
  • Day Trips and Outings
  • Happy Hour
  • Art Classes
  • Devotional Activities Offsite
  • BBQs or Picnics
  • Current Events Club
  • Sensory-based Programs
  • Visiting Chaplain or Priest
  • Reminiscence Programs
  • Cooking Club
  • Intergenerational Programs
  • Live Dance or Theater Performances
  • Yoga / Chair Yoga
  • Holiday Parties
  • Educational Speakers / Life Long Learning
  • Community Service Programs
  • Trivia Games
  • Activities Off-site
  • Montessori Programs
  • Birthday Parties
  • Brain fitness / Dakim
  • Devotional Activities On-Site
  • Bible Study Group
  • Activities On-site
  • Gardening Club
  • Book Club
  • Live Musical Performances
  • Stretching Classes
  • Christian Services
  • Pet-focused Programs

Reviews

for Azalea Trails Assisted Living and Memory Care

8.9Review score43 reviews
8.9
Review score
43 reviews
5 star
74%
4 star
14%
3 star
5%
2 star
2%
1 star
5%
Frontier Senior Living
8.3
Review score3132 reviews108 communities
Write a review
A Place for Mom has scored Azalea Trails Assisted Living and Memory Care with 8.9 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Azalea Trails Assisted Living and Memory Care has 43 reviews with an average "overall experience" of 4.5 out of 5.
Overall Rating
4.5
Cleanliness
4.6
Friendliness
4.6
Care Services
4.4
Staff
4.0
Meals & Dining
4.3
Activities
4.4
Value for Cost
4.3
A Place for Mom has scored Azalea Trails Assisted Living and Memory Care with 8.9 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Azalea Trails Assisted Living and Memory Care has 43 reviews with an average "overall experience" of 4.5 out of 5.
Parent company
Frontier Senior Living
8.3
Review score3132 reviews108 communities
Logo for Frontier Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 43 reviews
Anonymous - Family/friend
Assisted Living
October 10, 2024
5.0
Verified Review
Our families experience
5 for all categories. What we like the most about Azalea Trails is the friendliness of the staff and the cleanliness of the community. Yes, I would recommend this community to other families, without, question!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Azalea Trails Assisted Living and Memory Care
October 10, 2024
Thank you so much for taking the time to leave this review for Azalea Trails Assisted Living and Memory Care. Our staff strives to foster a positive community experience for all our residents, and your feedback is greatly appreciated. Thanks.
Holly N - Family/friend
Memory Care
June 20, 2024
3.0
Transition to Memory Care
The transition to memory care had some high and low points. Staff were friendly and listened to our concerns but staff did not appear to have additional training or information from administration about my mom’s specific needs. My mom has many challenges and staff are learning how to help her the best they can. Clothing and items have been misplaced therefore we have learned not to provide things that are costly. The nurse communicates frequently with family making us aware of challenges and mishaps.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
3
Response from Azalea Trails Assisted Living and Memory Care
July 12, 2024
Hello Holly, Thank you for sharing your experience at our community. Our professional staff aim to provide high quality care to all our residents. We would like to look into this further. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com.
Anonymous - Family/friend
Assisted Living
June 6, 2024
5.0
Verified Review
Recommended
My loved one was previously a resident at Azalea Trails Assisted Living and Memory Care and the overall experience was great. They cared and addressed any problems that we had professionally and quickly. I would recommend Azalea Trails to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
3
Response from Azalea Trails Assisted Living and Memory Care
June 11, 2024
Hi there, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Azalea Trails Assisted Living and Memory Care. Thank you so much for taking the time to leave this feedback.
Melinda - Family/friend
Memory Care
April 23, 2024
5.0
Verified Review
Wonderful Facility
The facility is super nice. The rooms are just the right size for what we needed. All of the staff has been wonderful with my Dad as well as the other residents. We are very pleased.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Azalea Trails Assisted Living and Memory Care
April 25, 2024
Thank you so much for taking the time to leave this review for Azalea Trails Assisted Living and Memory Care. Our staff strives to foster a positive community experience for all our residents, and your feedback is greatly appreciated. Thanks Melinda.
John - Family/friend
Assisted Living
March 15, 2024
4.0
Verified Review
Review for Azalea Trails Assisted Living and Memory Care
It's a very nice place..Care for the residents are very good. My only comment is my parents didn't have a welcoming as promised..we dealt with [name removed] and she is no longer there..They did not get a tour or understand some of the activities. And when the bus took them places...other than that, it was no issues.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from Azalea Trails Assisted Living and Memory Care
March 20, 2024
Hi John, Thank you for your kind review.
ST - Family/friend
Assisted Living
January 31, 2024
5.0
Verified Review
Support , compassion, and care in stressful family situations
The Azalea community is very open , accessible and friendly. Always have someone available on short notice if a need arises. Staff turnover can be difficult for those in memory care , but the current staff seems very competent and motivated to improve the lives of the residents.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Azalea Trails Assisted Living and Memory Care
February 2, 2024
Hi there, We are happy to hear our staff are providing a friendly and warm environment for you. Thank you for taking time to share your experience.
Anonymous - Family/friend
Memory Care
August 25, 2023
3.0
Verified Review
I would not recommend unless you have lots of money.
We loved them. But too expensive. Dad got sick and they increased his care to over [name removed] a month. That is too much for average person an should not be allowed. Increased price on us. Not acceptable. We really liked azalea trails at first. But they just kept uping our level of care. I would definitely choose a place with one price for all levels
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
1
Response from Azalea Trails Assisted Living and Memory Care
September 19, 2023
Hello, We are sorry you feel that way. We pride ourselves on providing high quality care and feedback like this helps us improve. We would like to learn more about your concerns. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com to discuss this further. Thank you.
Beverly - Family/friend
Assisted Living
June 5, 2023
5.0
Verified Review
Highly Recommended
I would highly recommend Azalea Trails Assisted Living and Memory Care to others. This is a hard process to go through. They were more than patient and accommodating with our issues as they came up. My parents love the food. It's served by a great group of sweet women who seem to care. So far, communication with the family has been minimal. I guess they are handling the little issues that come up and will contact us if they become bigger issues. My parents are very social. Daddy sees his time there as a ministry to encourage "old people". He's 91. Lol. Everyday, my parents like it here more and more. Daddy feels that it's the perfect place for them. They've been here for two months now and we feel a great sense of relief feeling that they are well cared for. Praying things continue in this direction as my parents and our family navigate this unknown future. But today.......life is good!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from Azalea Trails Assisted Living and Memory Care
June 7, 2023
We are so happy to see this review for how accommodating our staff has been! Thank you so much for taking the time to acknowledge the service your loved one received, and we look forward to serving you for many more years. Thanks Beverly.
Carlene L - Toured community
Assisted Living
September 27, 2022
5.0
Verified Review
Tour of Azalea
The staff member who conducted our tour was very professional and knowledgeable. The place was beautiful and clean. The eating area was nice as well. I was shown a room that would suite my parents. The tour was complete and from that visitation I would have had no problem with my parents moving in there. I chose another place because I had three references for the other community and I decided to go with that. I knew the people who had actually used that facility and that's who they recommended.
Response from Azalea Trails Assisted Living and Memory Care
September 30, 2022
We are so happy to hear you had such an enjoyable experience on your recent tour with us Carlene. We take pride in treating each resident with care while providing a comfortable atmosphere for residents to call home. Thank you for the kind words.
Anonymous - Industry reviewer
Assisted Living
September 8, 2022
5.0
Wonderful Place!
This place has been such a wonderful experience! Staff is friendly and take great care of their residents! We wouldn't be anywhere else!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Azalea Trails Assisted Living and Memory Care
September 9, 2022
Thanks for the great review! We are so happy to hear our team at Azalea Trails Assisted Living and Memory Care has provided such attentive care, and your review is greatly appreciated.
Anonymous - Family/friend
Assisted Living
September 7, 2022
5.0
Verified Review
It was a beautiful place with very friendly compassionate workers. One suggestion would be to make sure when shopping, that you get a clear idea of the procedure, if your family member declines in health. I would recommend that people check it out, as it is a good place.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from Azalea Trails Assisted Living and Memory Care
September 8, 2022
Hi there, We are happy to hear our staff are providing a friendly and warm environment for your loved one. Thank you for taking time to share your experience.
anonymous - Family/friend
Memory Care
September 2, 2022
4.0
Verified Review
Azalea Trails experience
Azalea Trails is great, it is just way too expensive. We came in on the lowest level of care and within 2 months got moved to the highest. The care they provide is wonderful. My advice to anyone looking for memory care would be to go someplace that does not have levels of care because they will always need more. Go some place that has one, all inclusive price rather than add ons.
Response from Azalea Trails Assisted Living and Memory Care
September 2, 2022
I am happy that you had a great experience with Azalea Trails. With levels of care, when residents have a change in condition, then their level of care will change also. Unfortunately, we do not control when this happens. We try to make things as fair as possible pertaining to rates. I am sorry that the level of care charges were not what you expected. We are constantly completing competitive analysis to make sure we are within range of others. Again, I am grateful that you have a wonderful experience here. We wish you the best!
anonymous - Family/friend
Assisted Living
July 22, 2022
1.0
Verified Review
staff is friendly but regional manager breaks any promise staff makes
Very difficult to recoup money when facility does not keep the promises and expectations they give to clients. For example, staff promised a weekend admission and after I arranged several schedules of family to make this happen, other staff said absolutely no weekend admissions. The regional manager refused to refund the [fee removed] we put down for the weekend admission.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
3
Activities
1
Value for Cost
1
Response from Azalea Trails Assisted Living and Memory Care
September 30, 2022
Hello, Thank you for your feedback. We are sorry to hear about your experience. Our team strives to provide a friendly and warm environment and your feedback helps us improve. If you are willing to discuss your concerns further, please reach out to us at ResidentExperience@frontiermgmt.com.
D R - Family/friend
Assisted Living
March 8, 2022
2.0
Verified Review
Would Like to See Improvements
I would not recommend at all. I have even applied to work there to help make changes. There activities are awful. They need some activities. For what we pay, there should be more things going on for residents. I have spoken with other family members and its the same consensus. It is bad. The food is not healthy food. It's all pre packaged food. My loved one doesn't like the food. They don't seem to be given the residents a better quality of life. This place act's like just provides a bed to sleep. I am really disappointed.
Cleanliness
3
Friendliness
1
Care Services
1
Staff
2
Meals & Dining
1
Activities
1
Value for Cost
1
anonymous - Toured community
Assisted Living
June 30, 2021
4.5
Verified Review
My Review of Azalea Trails Assisted Living and Memory Care
We did a tour with this community and it was very nice. The tour was good and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider. The community was very nice and they were very accommodating to us.
Cathy - Family/friend
Memory Care
March 15, 2021
5.0
Verified Review
Great Peace of Mind
The employees and residents are very friendly. The staff is very nice and patient when our loved one is not remembering correctly, and also with the family when we're dealing with that. They're very understanding dealing with someone with memory deficiencies. The building is always very clean, no odor or anything. The apartments are cleaned once a week, and I really like that. I like that we don't have to worry about our loved one getting hurt. We know that our loved one is safe here. We haven't observed any weight loss, so we know our loved one is getting sufficient nutrition. Some meals the option may not be a favorite, but other meals our loved one says it was really good that day. The activities are enjoyable. The cost is high, but the peace of mind is worth it. This is a very good place, I would highly recommend Azalea Trails.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Beth - Family/friend
Assisted Living
January 11, 2021
5.0
Verified Review
From November to July was wonderful for us. Starting in July there was a staff member who brought in COVID and the community wasn't able to handle in combating this for the residents. Due to this we had to move my loved ones to another community. Azalea Trails offered lots of activities for the residents; however, they didn't promote these activities. I feel corporate was trying to get as much money out of the residents as possible.
Cleanliness
4.5
Friendliness
5
Care Services
3
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
3
Amy H - Family/friend
Assisted Living
December 16, 2020
1.0
Not what it appears
We chose Azalea Trails for the memory care unit for my MIL. She had Lewy Body Dementia. We were given a great song and dance about how wonderful it would be and that they could provide the level of care she needed. The marketing, website, tour and talks were great but we soon realized they were all a lie. They were not able to provide the level of care promised. Workers did not like their job and it showed. There was no compassion and love just sighs and grunts and anger that they had to take care of her. We would be told she had gotten a shower yet all of her towels we sent were still on the shelf clean? How do you give someone a shower and not use her towels and her hair isn't wet. I could go on and on... The director was serving two rolls as someone was on maternity leave so they were short staffed and very little supervision. Yes this was during a pandemic, but like others have said, you can still provide good care during a pandemic. All we wanted was Azalea Trails to d
Cleanliness
1
Friendliness
2
Care Services
1
Staff
1
Meals & Dining
5
Activities
1
Value for Cost
1
Diane - Family/friend
Memory Care
November 24, 2020
4.0
Verified Review
a loving place for my mom
My mother happy and content in this community. the staff is very responsive and open to feedback. Overall we are very happy with them. The room sizes are very nice, she likes the food most of the time. I would recommend this community
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
4
Dr. Wendell Denman - Resident/client
Memory Care
July 29, 2020
5.0
Verified Review
Review of Azalea Trails
- Fun environment - I feel safe here - 24 hour staffing - I am very pleased living here
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 43 reviews

Neighborhoods
around Azalea Trails Assisted Living and Memory Care

See what the neighborhood has to offer and what’s nearby:
Azalea Trails Assisted Living and Memory Care in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Texas regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Texas regulations for Assisted Living.

Frequently Asked Questions
about Azalea Trails Assisted Living and Memory Care

Azalea Trails Assisted Living and Memory Care offers 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Azalea Trails Assisted Living and Memory Care 8.9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (903) 561-4307 to reach a resident at Azalea Trails Assisted Living and Memory Care.

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Review score
15 reviews
8.0
Review score
15 reviews
5 star
40%
4 star
27%
3 star
0%
2 star
0%
1 star
33%
Studio, 1bd, 2bd, Semi-Private

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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