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39201 Joy Road, Westland, MI 48185
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Anonymous
-
Child of resident/client
4.0
American House Westland Joy Senior Living review
Friendly tenants and staff made a point to have interesting events planned. Mom enjoyed the book club. There were a couple residents with memory issues that probably should have been somewhere else. One was perhaps progressing rapidly as she passed away. I'm not sure the communication with their family - just noticed symptoms as we interacted. ( 2 sweet ladies, one passed away before about the time Mom did, the other had tried to get into Moms room a couple times. Staff seemed responsive to Mom communicating concern. Mom's unit had an electrical problem. Just using stove tripped breaker that could only be accessed by staff and was an issue a couple times. They seemed to try and troubleshoot but we never got a real reason. Temp control in her unit was non-existent. It sometimes got very hot and didn't seem to respond to the thermostat. Medical Team personnel were not always there to escort her to meals. They were friendly enough but some inconsistency in service. They did respond overnight when mom had concerns - we were thankful for that.
About the facility American House Westland Joy Senior Living
Welcome to American House Westland Joy, an independent living community located on a beautifully wooded lot off of Joy road, just minutes from I-275. The community is conveniently situated near dining, shopping, and medical offices, with easy access to Westland, Wayne, Garden City, Livonia, Canton, and Plymouth. American House Westland Joy is also in close proximity to area hospitals, including St. Mary Mercy Livonia, Garden City Hospital, and Botsford Hospital.
Services and Amenities
The dedicated staff of American House Westland Joy is committed to providing high-quality service in an independent living setting. Services include three meals provided each day, as well as housekeeping, laundry, and transportation. Customized plans are created for residents, and are updated as often as needed. American House also offers a la carte medical services, such as medication reminders and assistance with activities of daily living.
American House Westland Joy aims to promote independence and peace of mind through maintenance-free living, engaging activities, and restaurant-style dining. This state-of-the-art approach to senior living allows opportunities to create a personalized touch of home for each resident while providing them with the personal services they need. A dedicated Life Enrichment Director is in charge of planning a wide range of cultural,...
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Senior living options offered
Independent Living
Pricing for American House Westland Joy Senior Living
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at American House Westland Joy Senior Living
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Compare
American House Westland Joy Senior Living
39201 Joy Road, Westland, MI 48185
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21620 Middlebelt Rd, Farmington Hills, MI 48336
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Ashford Court
37501 Joy Road, Westland, MI 48185
8.1
Review score
55 reviews
8.1
Review score
55 reviews
5 star
36%
4 star
46%
3 star
11%
2 star
5%
1 star
2%
10
Review score
48 reviews
10
Review score
48 reviews
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
9.9
Review score
280 reviews
9.9
Review score
280 reviews
5 star
83%
4 star
12%
3 star
3%
2 star
1%
1 star
1%
9.5
Review score
135 reviews
9.5
Review score
135 reviews
5 star
52%
4 star
32%
3 star
10%
2 star
4%
1 star
2%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Independent Living
Care types offered
2
Memory Care, Independent Living
Amenities at American House Westland Joy Senior Living
Healthcare Services
- Staffing & Ancillary Services
- Non-Ambulatory Care
- High Acuity Care
- Medication Management
- Incontinence Care
- Memory Care
Meals & Dining
- Low / No Sodium
- Vegan
- Guest Meals
- Restaurant Style Dining
- Meals Provided
- Room Service
- Vegetarian
- No Sugar
Room Amenities
- Ground Floor Units
- Full kitchen
- Handicap Accessible
- Air Conditioned
- Respite or Short Term Stays Offered
Community Amenities
On-site dining options
- Café or Bistro
Transportation & parking
- Uncovered Parking
- Complimentary Transportation
- Resident Parking Available
Pets
- Dogs Allowed
- Weight Limit (lbs)
- Cats Allowed
Common areas
- Outdoor Common Areas
- Barber Shop
- Beauty Salon
- Indoor Common Areas
- Library
- TV Lounge
Recreational areas
- Game Room
- Piano or Organ
- Movie or Theater Room
Services
- Laundry Service / Drycleaning
- Housekeeping
- Beautician
Languages spoken
- English
Activities
- Devotional Activities On-Site
- Activities On-site
- Activities Off-site
- Trivia Games
- Art Classes
- Birthday Parties
- Happy Hour
- Day Trips and Outings
- Cooking Classes
- Wine Tasting
- Holiday Parties
- Other Religious Services
- Live Dance or Theater Performances
- Karaoke
- Pet-focused Programs
- Dances
- Visiting Chaplain or Priest
- Stretching Classes
- BBQs or Picnics
- Gardening Club
- Live Musical Performances
Reviews
for American House Westland Joy Senior Living
Write a review
A Place for Mom has scored American House Westland Joy Senior Living with 8.1 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, American House Westland Joy Senior Living has 55 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.3
Friendliness
4.3
Care Services
3.9
Staff
4.7
Meals & Dining
4.1
Activities
4.1
Value for Cost
4.1
A Place for Mom has scored American House Westland Joy Senior Living with 8.1 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, American House Westland Joy Senior Living has 55 reviews with an average "overall experience" of 4 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 55 reviews
Anonymous - Family/friend
Independent Living
July 25, 2024
American House Westland Joy Senior Living review
Friendly tenants and staff made a point to have interesting events planned. Mom enjoyed the book club. There were a couple residents with memory issues that probably should have been somewhere else. One was perhaps progressing rapidly as she passed away. I'm not sure the communication with their family - just noticed symptoms as we interacted. ( 2 sweet ladies, one passed away before about the time Mom did, the other had tried to get into Moms room a couple times. Staff seemed responsive to Mom communicating concern. Mom's unit had an electrical problem. Just using stove tripped breaker that could only be accessed by staff and was an issue a couple times. They seemed to try and troubleshoot but we never got a real reason. Temp control in her unit was non-existent. It sometimes got very hot and didn't seem to respond to the thermostat. Medical Team personnel were not always there to escort her to meals. They were friendly enough but some inconsistency in service. They did respond overnight when mom had concerns - we were thankful for that.
Response from American House Westland Joy Senior Living
August 2, 2024
Thank you for the 4-star review of our community! We really appreciate you taking the time to share your feedback and being so open with us.
Michael - Family/friend
Independent Living
May 14, 2024
Review for American House Westland Joy Senior Living
I would recommend they look around before choosing this place.
Response from American House Westland Joy Senior Living
May 17, 2024
Michael, thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to personally hear about it. Feel free to reach out to our Vice President of Operations, Todd, at tgabel@americanhouse.com to discuss any concerns you may still have. We value your feedback and look forward to hearing from you.
Stephanie Wilson - Family/friend
Independent Living
February 23, 2024
Wonderful staff
The staff is so wonderful. They notice when a community member is not themselves! They are very friendly and so helpful. We are new to the area and they helped me find a dentist for my Dad. Helped get all paperwork in order for a doctor to come to my Dad instead of me having to miss work. They also helped get is cable set up
Karen D - Family/friend
Independent Living
January 25, 2024
Resident for 10 years
My mother was a resident there for 10 years, and when she passed all they cared about were the keys. She had so many things that went missing, such as jewelry, clothes, and other personal items. Food would even go missing from her apartment,. The Medical Team was not much better. If you called once you would have to call a dozen times and hope someone would answer. My mother would call me to call them because they would not answer the phone when she needed help at times. Worst yet was The Medical Team Hospice care .... run don't walk. It's fine if you have time to micro manage the Medical team and Hospice team. Once I got hospice I thought it would take things off my shoulders, that didn't happen I had to micro manager them as well. They have no back up generator and leave residents in the dark and residents on oxygen will be out of luck. BE AWARE!
TA - Family/friend
Independent Living
January 16, 2024
Review for American House Westland Joy Senior Living
They have been great. I would say that the staff is very welcoming and has continued to be after my family members moved in.This was the main reason we chose the facility. Also, they keep the common areas very clean.
Response from American House Westland Joy Senior Living
January 18, 2024
TA, we love to hear about experiences like yours! Thank you for your review!
Pete - Toured community
Independent Living
November 17, 2023
Review for American House Westland Joy Senior Living
1. I didn't like living on the 3rd floor and having a balcony, too narrow for my patio table (and chairs). 2. The food served was nothing to rave about. 3. The two bedroom unit is small, square footage wise. I never moved in or lived there, this all based off my tour experience.
Response from American House Westland Joy Senior Living
November 20, 2023
Pete, thank you for taking the time to visit our community! We appreciate your feedback.
Sheryl K - Family/friend
Independent Living
December 7, 2022
My mom is happy there!
The staff are extremely nice, including kitchen. They could improve on timing as far as maintenance. We've nana asking for fixes on 2 items since she moved in and they haven't done either of them yet. My mom is happy there!
Response from American House Westland Joy Senior Living
February 10, 2023
Sheryl, thanks so much for your feedback. We appreciate you being open and honest with us.
Blanche Caperton - Resident/client
Independent Living
September 23, 2022
I'm home
I couldn't be more happy. I feel very much at home in my two bedroom apartment. At first I didn't know if I would have a place for everything, then I quickly found out I did.
The building is kept clean, the food is so good.
The staff is awesome, so helpful and friendly. I love my new home.
Response from American House Westland Joy Senior Living
October 31, 2022
Blanche, thank you for the 5-star review of our community! We are happy to hear about your experience at American House!
anonymous - Family/friend
Independent Living
August 9, 2022
Peace of mind
I appreciate the persistence in finding my mom a place she can call home with excellent care and compassionate people. We are grateful she finally let us move her to a place that is safe for the remainder of her life.
Thank you to A Place for Mom for your expert help throughout this process.
Response from American House Westland Joy Senior Living
August 29, 2022
Thank you for the 5-star review of our community! We really appreciate you taking the time to share your feedback and being so open with us.
Cheryl - Family/friend
Independent Living
June 20, 2022
Couldn't Be Happier
The staff have been accommodating. The community will try and get my loved one to partake in the activities. They will also deliver the meals to the resident's rooms for a fee.
My loved one really enjoys living in the community. There are straight hallways to prevent some confusion for the residents during travel.
There is housekeeping once a week and the staff will change the linens and wash them for the residents.
The apartment has a full kitchen with a stove, fridge, and sink.
Response from American House Westland Joy Senior Living
June 21, 2022
Cheryl, thank you for your 5-star review of our community! We appreciate your feedback.
Chris - Family/friend
Independent Living
June 9, 2022
Nice Community with Good Staff
This is a nice community. They have great staff. It does take some time for the staff to get things done here; however, the communication is pretty good.
The apartments have a kitchenette in them. The community does have a communal washers and dryers available for the residents to use.
Response from American House Westland Joy Senior Living
June 10, 2022
Chris, thanks so much for your feedback. We appreciate you being open and honest with us.
Anonymous - Family/friend
Independent Living
April 11, 2022
My Review
The care staff was very limited during the entire stay of my loved one. We paid for better service than we received. The communication with the manager was limited as well. The elevator was out during my loved one's stay and this prevented the residents from getting out to socialize with other residents. The food was delivered by the staff; however, it arrived cold.
They did have activities for the residents on the first floor.
Response from American House Westland Joy Senior Living
April 12, 2022
Thanks so much for your feedback. We appreciate you being open and honest with us.
Robin - Family/friend
Independent Living
April 4, 2022
Would Definitely Recommend
It's a great place. The staff and residents are very nice.
Response from American House Westland Joy Senior Living
April 5, 2022
Robin, thank you for your 5-star review of our community! We appreciate your feedback.
Colleen - Family/friend
Independent Living
March 21, 2022
American House Will Bring You Peace of Mind Knowing Your Loved One is With Great People
We've had an excellent experience. I would recommend the community to others for their loved ones. They are extremely friendly here. The residents seemed happy here during our tour. The day my loved one moved in the staff were friendly and they continue to be.
There is a new cook and they are providing better food than in the beginning. The food could still be improved upon for the residents. Some of the activities include exercise classes, bingo, arts and crafts, outside entertainers, movies, theme parties, religious activities, and more for the residents to choose from.
Response from American House Westland Joy Senior Living
March 22, 2022
Colleen, your kind compliments mean the world to our team at American House! It is our pleasure to serve our residents and their families each and every day. Thank you for sharing your experience with us!
Lianne S - Family/friend
Independent Living
March 14, 2022
Smooth Transition from Home to Independent Living
The community is very attentive towards the residents. They are quick to resolve any issue that arises. They value their residents and are very caring.
Bingo, outside entertainment, fieldtrips and more are some of the activities offered for the residents to participate in. My loved one seems to enjoy the food offered at the community.
Response from American House Westland Joy Senior Living
March 15, 2022
Lianne, your kind compliments mean the world to our team at American House! It is our pleasure to serve our residents and their families each and every day. Thank you for sharing your experience with us!
John W - Toured community
Independent Living
February 9, 2022
My tour review
This was a good community but there was another community that I just felt was a step above and what I really wanted for my loved one.
Response from American House Westland Joy Senior Living
February 15, 2022
John, thank you for taking the time to visit our community and for posting this review!
anonymous - Family/friend
Independent Living
December 20, 2021
Peace of Mind
American House Joy is amazing. People here that help are so considerate, loving, understanding, patient, caring. I live in FL. I do not worry as much because I know the care he is receiving. Above and Beyond!
Response from American House Westland Joy Senior Living
December 22, 2021
Thank you for your 5-star review of our community! We appreciate your positive feedback and for taking the time to post this review.
anonymous - Toured community
Independent Living
December 17, 2021
Community Tour
The apartment they showed me was very small. And there would have been a lot of walking to do, as it was not near the exits. I also didn't like that it seemed like they wanted me to hand over all of my care to them - food, cleaning, laundry. And I didn’t have a choice in the matter. I chose an independent living community that allowed me to choose to do those things for myself.
Response from American House Westland Joy Senior Living
December 17, 2021
Thanks so much for your feedback. We appreciate you being open and honest with us.
anonymous - Toured community
Independent Living
November 16, 2021
Tour of American House
American House was very nice and staff were accommodating, but it was multi-level and our loved one is blind, so it would not be suitable for her needs.
Response from American House Westland Joy Senior Living
November 16, 2021
Thank you for taking the time to visit our community! We appreciate you being open and honest with us.
anonymous - Family/friend
Independent Living
June 9, 2021
The staff are helpful in any way possible. They have a activities director, who is in contact with us. I've had the best experience so far. This is the place to go to if you have a loved one needing a place to go to.
Response from American House Westland Joy Senior Living
July 27, 2021
Your kind compliments mean the world to our team at American House! It is our pleasure to serve our residents and their families each and every day. Thank you for sharing your experience with us!
Neighborhoods around American House Westland Joy Senior Living
See what the neighborhood has to offer and what’s nearby:
Frequently Asked Questions about American House Westland Joy Senior Living
American House Westland Joy Senior Living offers 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored American House Westland Joy Senior Living 8.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (734) 961-4695 to reach a resident at American House Westland Joy Senior Living.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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