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18003 Mateny Road, Germantown, MD 20874
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Bill S
-
Resident/client
5.0
Very Happy
I have been living here for 13 years and have always been happy with the property, but now that I have moved back in to my newly renovated apartment my happiness living here has gone from a 10 to a 20, things could not be better.
We have a wonderful staff who go out of their way to make living here a very pleasent day to day expeience.
Thank you all
About the facility Willow Manor at Clopper's Mill
Willow Manor at Clopper's Mill in Germantown, MD is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Senior Apartments
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Amenities at Willow Manor at Clopper's Mill
Healthcare Services
- Medication Management
Room Amenities
- Full kitchen
- Air Conditioned
- Handicap Accessible
- Bath Tubs
- Wheelchair Accessible Showers
- Ground Floor Units
Community Amenities
Transportation & parking
- Property Convenient to Public Transit
- Resident Parking Available
- Transportation at Cost
- Uncovered Parking
Pets
- Cats Allowed
- Weight Limit (lbs)
- Dogs Allowed
Common areas
- Central Fireplace
- Indoor Common Areas
Recreational areas
- Billiards Lounge
- Movie or Theater Room
- Fitness Center
Services
- Beautician
Languages spoken
- English
Activities
- Activities On-site
- Devotional Activities Offsite
- Devotional Activities On-Site
- Activities Off-site
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Willow Manor at Clopper's Mill
18003 Mateny Road, Germantown, MD 20874
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8.5
Review score
21 reviews
8.5
Review score
21 reviews
5 star
76%
4 star
19%
3 star
5%
2 star
0%
1 star
0%
Review score not available
Review score not available
Review score not available
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Senior Apartments
Care types offered
1
Senior Apartments
Care types offered
1
Senior Apartments
Care types offered
1
Senior Apartments
Reviews
for Willow Manor at Clopper's Mill
Write a review
A Place for Mom has scored Willow Manor at Clopper's Mill with 8.5 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Willow Manor at Clopper's Mill has 21 reviews with an average "overall experience" of 4.7 out of 5.
Overall Rating
4.7
Cleanliness
4.7
Friendliness
4.7
Care Services
4.7
Staff
5.0
Meals & Dining
Activities
4.7
Value for Cost
4.7
A Place for Mom has scored Willow Manor at Clopper's Mill with 8.5 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Willow Manor at Clopper's Mill has 21 reviews with an average "overall experience" of 4.7 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 21 reviews
Bill S - Resident/client
Senior Apartments
March 13, 2023
Very Happy
I have been living here for 13 years and have always been happy with the property, but now that I have moved back in to my newly renovated apartment my happiness living here has gone from a 10 to a 20, things could not be better.
We have a wonderful staff who go out of their way to make living here a very pleasent day to day expeience.
Thank you all
Ms. Adrian D. Ferguson - Resident/client
Senior Apartments
November 9, 2017
Review of Willow Manor at Clopper's Mill - Germantown, MD
[Removed] has been paramount in her professional role as manager of the property.
Zfer word is her honor. She is stellar!
Promote her to regional!
Response from Willow Manor at Clopper's Mill
January 28, 2019
Ms. Ferguson, we really appreciate you taking the time out to share your experience with us—and we agree, our team definitely goes the extra mile. We count ourselves lucky for residents like you. We look forward to working with you again soon!
Bobbi Lipsky - Resident/client
Senior Apartments
October 19, 2017
Review of
Great community & nice people! Landlord is a great person.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Ms. Lipsky, we really appreciate you taking the time out to share your experience with us—and we agree, our team definitely goes the extra mile. We count ourselves lucky for residents like you. We look forward to working with you again soon!
Mrs. Elizabeth Andrews - Family/friend
Senior Apartments
October 19, 2017
Review of Willow Manor at Clopper's Mill - Germantown, MD
This community has improved since the resent manager has gone. The new manager is making great improvements. There are still a lot of things ( highly important things) that need to be completed before the year is out immediately, such as broken refrigerators, broken dishwashers, carpets needing to be changed on various other floors,
A/C air duct cleaning & heating system overall, other issues pending.
Response from Willow Manor at Clopper's Mill
January 28, 2019
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our last manager.
We pride ourselves on our dedicated service and the high quality standards we maintain, and hope that some of your concerns have been dealt with.
Please send us an email at [removed] if you have any further feedback.
Kindly,
Manor at Clopper's Mill Management
Barbara S. Freeman - Resident/client
Senior Apartments
October 17, 2017
Review of Willow Manor at Clopper's Mill - Germantown, MD
*Moved in 2010 into 1 BDR apt.
*Covered the needs of my husband & I (husband now deceased)
*Layout and decor subtle & pleasant
*Office staff helpful on business end
*Office staff and residents are welcoming and supportive
*Repairs addressed immediately
*Outdoor environment -plantings, wooded areas, front porch & back patio area all inviting
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for your kind words, Mrs. Freeman. We really appreciate you taking the time out to share your experience with us—and we agree, our team definitely does the extra mile. We count ourselves lucky for residents like you. We look forward to working with you again soon!
Manor at Clopper's Mill Management
Robert S. Carper - Resident/client
Senior Apartments
October 17, 2017
Review of Willow Manor at Clopper's Mill - Germantown, MD
Willow Manor @ Coppers is an excellent place to live for senior citizens 62+ years.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for the kind feedback! We really appreciate it.
Bill S. - Resident/client
Senior Apartments
October 17, 2017
Review of Willow Manor at Clopper's Mill - Germantown, MD
Great place to live.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for the kind feedback! We really appreciate it.
Judith K. - Toured community
Senior Apartments
October 17, 2017
Review of Willow Manor at Clopper's Mill - Germantown, MD
Great staff, wonderful people live here.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for the kind feedback! We really appreciate it.
Delores Crown - Resident/client
Senior Apartments
October 17, 2017
Review of Willow Manor at Clopper's Mill - Germantown, MD
It is very good place to live. You have CVS, shoppers food store, Places to eat, hair & nails shops all in walking distances. You do not have to drive, it has everything at your fingertips. We have a great community Manager and assistant manager I have been at Willow Manor eleven years. The people that are here at Willow Manor are good neighbors.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for your kind words, Ms. Crown. We really appreciate you taking the time out to share your experience with us—and we agree, our team definitely does the extra mile. We count ourselves lucky for residents like you. We look forward to working with you again soon!
Manor at Clopper's Mill Management
Anonymous - Family/friend
Senior Apartments
April 1, 2016
Lovely apartments, those on the back side of the building have a peaceful view of the woods. Incredibly helpful and friendly staff, lots of activities available to partake in. Highly recommend.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for the kind review! We appreciate it.
Anonymous - Resident/client
Senior Apartments
February 28, 2016
Reflection of recent tenant to Willows Community
Recently moved to this apartment complex. The building is kept clean inside and out. Location is ideal for seniors without their own transportation, because drug & grocery stores are within walking distance. While I haven't used the amenities they certainly have quite a few activities for tenants. The management and janitors are quite helpful and responsive to our needs. Monthly calendar keeps tenants informed on planned activities for entire month.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for your kind words.. We really appreciate you taking the time out to share your experience with us—and we agree, our team definitely does the extra mile. We count ourselves lucky for residents like you. We look forward to working with you again soon!
Manor at Clopper's Mill Management
Carter - Resident/client
Senior Apartments
February 25, 2016
Contend Resident
I am a current resident at Willow Manor at Clopper's Mill since 2013 and I love it here. I like the idea that the mail man is very caring that always check on people that don't pick their mail up just to make sure they are doing ok. There are a lot of social activities that you can participate if you choose to do it or you can just be by yourself. The Management office offers a lot of field trips for the residents like a trip to the casino, malls or restaurants for their residents once a month. is conveniently located walking distance to the shopping center. I found out that maintenance takes any maintenance request right away and it only takes one time to fix it properly. The hospitality suite they have is God sent when you have a visitor they can stay in it for free up to 7 days. The grandchildren are always made to feel welcome. This is the best senior community in the area I feel safe and secure.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for your kind words, Carter. We really appreciate you taking the time out to share your experience with us—and we agree, our team definitely does the extra mile. We count ourselves lucky for residents like you. We look forward to working with you again soon!
Manor at Clopper's Mill Management
Sullivan - Resident/client
Senior Apartments
February 25, 2016
satified Resident
I been a resident for over 5 years, and I love living here its very convenient to stores is convenient to the public transportation and a great walking area. We have a great pond where there a wild fowl, birds and geese. There is a bluehuron that I enjoy watching, There is a gas station right next door with a car wash and they sell lottery tickets for those that like to gamble. I would say that this is a very nice community with lots of caring. helpful people that you can call family.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for your kind words, Sullivan. We really appreciate you taking the time out to share your experience with us—and we agree, our team definitely does the extra mile. We count ourselves lucky for residents like you. We look forward to working with you again soon! Manor at Clopper's Mill Management
a Happy Resident - Resident/client
Senior Apartments
February 25, 2016
The perfect Senior Community
I moved here 6 years ago and I really enjoy living here, the management team is really professional and friendly. The location is very convenient to shopping, the grocery store and pharmacy are across the street. it has a beautiful country feeling because the great Seneca park is behind the building. The residents are very active and the Management team provide many social activities from a new year party with live rock band to many other events as the Holiday season pass by. Once someone moves in they love it so much that they stay here for many years to come.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, our team definitely does the extra mile. We count ourselves lucky for residents like you. We look forward to working with you again soon! Manor at Clopper's Mill Management
Anonymous - Toured community
Senior Apartments
October 10, 2014
Beautiful, but unorganized
It's a lovely place, it has everything you could want. They have a huge family room with a fireplace, tables to play cards. It was lovely and they tried, but they just didn't seem that organized. I thought I was going to be getting a sale on a room, but then they found out that I made more money than they thought. They raised the price, and even then, I was still going to take it. It took them a long time to get the paperwork finished, over a month, and when they finally had everything in order they wanted me to come down right then within an hour to sign the lease. After I waited over a month for them to get things processed. I decided I didn't want to work with them after all of the frustration.
Response from Willow Manor at Clopper's Mill
January 28, 2019
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our leasing team. If you have any additional feedback please let us know. You can send us an email at [removed]. Thanks again and good luck in your new home!
Toured - Toured community
Senior Apartments
January 3, 2014
Very nice looking
This location looked very nice during our tour. It looked great, everything seemed brand new. The staff were friendly and helpful. Unfortunately this location was a bit too far away from family to be an option, and it also had a long waiting list.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, our team definitely goes the extra mile. We hope to work with you again!
Vikki - Family/friend
Senior Apartments
August 28, 2013
Like a family and great activities!
My mom is so happy, the transition was very smooth, the staff is extremely helpful and proactive, it's almost like they have personal relationships with the tenants. It's very well maintained and Marianna, who is the leasing manager not only does the lease but she is so involved and dedicated to making the transition smooth, it seems liek you're coming into a family. My mom was so scared and didn't want to live by herself before but now she's so happy. There's lots of activities and that's one of the things thats been very positive, she has a social life now. Both the staff and the tenants ecouraged her to particiapte and they're very good about posting events. They have all kinds of things going, things you wouldn't even think of. It's interesting, the people who do the maintenence, everyone knows them and same with the person that does the housekepping, it's even more so with the administration too.
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for your kind words, Vikki. We really appreciate you taking the time out to share your experience with us—and we agree, our team definitely does the extra mile. We count ourselves lucky for residents like your mother. We look forward to working with you again soon! Manor at Clopper's Mill Management
A Place For Mom Customer - Toured community
Senior Apartments
December 29, 2012
Possible
Possible
Response from Willow Manor at Clopper's Mill
January 28, 2019
Please send us an email if you have additional feedback.
A Place For Mom Customer - Toured community
Senior Apartments
December 27, 2012
Loved the reception by director. Onl...
Loved the reception by director. Only 5 yrs. old; feels very luxurious; well-appointed ameneties. Pricing quite affordable. Waiting List for 1BDR. Location & Hospitality Suite. 4.5/5
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, our team definitely does the extra mile. We look forward to working with you again soon! Manor at Clopper's Mill Management
A Place For Mom Customer - Toured community
Senior Apartments
December 25, 2012
this was by far the best locate yet. ...
this was by far the best locate yet. very very nice place
Response from Willow Manor at Clopper's Mill
January 28, 2019
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, our team definitely does the extra mile. We look forward to working with you again soon! Manor at Clopper's Mill Management
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Frequently Asked Questions about Willow Manor at Clopper's Mill
Willow Manor at Clopper's Mill offers 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Willow Manor at Clopper's Mill 8.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (301) 916-5277 to reach a resident at Willow Manor at Clopper's Mill.
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