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11409 N Central Expressway, Dallas, TX 75243
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James R
-
Industry reviewer
5.0
Great Staff and great community
I recently had the pleasure of visiting Vitality Assisted Living, and I must say it left a lasting impression.
The staff members at Vitality are true gems. They go above and beyond to ensure residents feel valued and cared for. Their dedication and compassion create a sense of family—a true community where everyone looks out for one another.
Vitality Living’s mission is to eliminate stereotypes of aging. They empower residents to make choices and create an environment where everyone can thrive.
About the facility Vitality Living Preston Hollow
Welcome to our new Chapter! The newly managed and reimagined Vitality Living Preston Hollow is a vibrant senior living community offering assisted living and memory care. Unique to Preston Hollow are our Vivid Life programs, which help enrich our residents’ minds, bodies, and spirits that support an active and purposeful lifestyle. Renovations are underway!
Vitality Living Preston Hollow is nestled in the affluent North Dallas neighborhood of Preston Hollow. It is ideally located near NorthPark Center Mall, Texas Health Presbyterian Hospital, and world-class shopping and dining. Additionally, the proximity to cultural attractions like The Museum of Biblical Art, Anderson Bonner Park, and White Rock Creek Park offers residents opportunities for leisure and exploration.
Vitality Living Preston Hollow is nestled in the affluent North Dallas neighborhood of Preston Hollow. It is ideally located near NorthPark Center Mall, Texas Health Presbyterian Hospital, and world-class shopping and dining. Additionally, the proximity to cultural attractions like The Museum of Biblical Art, Anderson Bonner Park, and White Rock Creek Park offers residents opportunities for leisure and exploration.
Senior living options offered
Assisted Living
Memory Care
Pricing for Vitality Living Preston Hollow
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
Memory Care
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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Vitality Living Preston Hollow
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Compare
Vitality Living Preston Hollow
11409 N Central Expressway, Dallas, TX 75243
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9715 Plano Road, Dallas, TX 75238
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7.2
Review score
23 reviews
7.2
Review score
23 reviews
5 star
43%
4 star
13%
3 star
9%
2 star
9%
1 star
26%
9.9
Review score
75 reviews
9.9
Review score
75 reviews
5 star
60%
4 star
24%
3 star
4%
2 star
3%
1 star
9%
9.7
Review score
46 reviews
9.7
Review score
46 reviews
5 star
81%
4 star
17%
3 star
2%
2 star
0%
1 star
0%
9.5
Review score
74 reviews
9.5
Review score
74 reviews
5 star
68%
4 star
12%
3 star
11%
2 star
0%
1 star
9%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at Vitality Living Preston Hollow
Healthcare Services
- Staffing & Ancillary Services
- Incontinence Care
- Medication Management
- Memory Care
- Diabetic Care
- Non-Ambulatory Care
Meals & Dining
- Vegetarian
- International Cuisine
- Meals Provided
- Low / No Sodium
- Room Service
- No Sugar
- Professional Chef
- Restaurant Style Dining
- Guest Meals
Room Amenities
- Air Conditioned
- Cable or Satellite TV
- Respite or Short Term Stays Offered
- Ground Floor Units
- Wheelchair Accessible Showers
- Kitchenette
- Handicap Accessible
- Wi-Fi/high-speed internet
- Garden View
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Property Convenient to Public Transit
- Uncovered Parking
- Resident Parking Available
- Complimentary Transportation
- Transportation at Cost
Pets
- Cats Allowed
- Dogs Allowed
- Weight Limit (lbs)
Common areas
- Library
- Outdoor Common Areas
- Private Bath
- Outside Patio
- Meeting Room
- Central Fireplace
- Beauty Salon
- TV Lounge
- Butterfly garden / Hummingbird garden
- Barber Shop
- Indoor Common Areas
Recreational areas
- Raised Garden Beds
- Arts and Crafts Center
- Piano or Organ
- Game Room
Services
- Laundry Service / Drycleaning
- Housekeeping
- Beautician
- Grocery Shopping and Errands
Languages spoken
- Spanish
- English
Activities
- Yoga / Chair Yoga
- Brain fitness / Dakim
- BBQs or Picnics
- Live Dance or Theater Performances
- Bible Study Group
- Intergenerational Programs
- Gardening Club
- Activities Off-site
- Activities On-site
- Stretching Classes
- Live Musical Performances
- Art Classes
- Visiting Rabbi
- Trivia Games
- Wine Tasting
- Cards / Pinochle Club
- Cooking Classes
- Birthday Parties
- Cooking Club
- Happy Hour
- Bridge Club
- Holiday Parties
- Forever Fit
- Book Club
- Pet-focused Programs
- Current Events Club
- Day Trips and Outings
- Educational Speakers / Life Long Learning
- Live Well Programs
Reviews
for Vitality Living Preston Hollow
Write a review
A Place for Mom has scored Vitality Living Preston Hollow with 7.2 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Vitality Living Preston Hollow has 23 reviews with an average "overall experience" of 3.3 out of 5.
Overall Rating
3.3
Cleanliness
3.7
Friendliness
3.5
Care Services
3.4
Staff
3.4
Meals & Dining
3.2
Activities
3.8
Value for Cost
3.5
A Place for Mom has scored Vitality Living Preston Hollow with 7.2 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Vitality Living Preston Hollow has 23 reviews with an average "overall experience" of 3.3 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 23 reviews
James R - Family/friend
Memory Care
July 9, 2024
Great Staff and great community
I recently had the pleasure of visiting Vitality Assisted Living, and I must say it left a lasting impression.
The staff members at Vitality are true gems. They go above and beyond to ensure residents feel valued and cared for. Their dedication and compassion create a sense of family—a true community where everyone looks out for one another.
Vitality Living’s mission is to eliminate stereotypes of aging. They empower residents to make choices and create an environment where everyone can thrive.
Response from Vitality Living Preston Hollow
August 21, 2024
Hi James, thank you so much for your thoughtful review! We truly value your kind words regarding our community and team. Our utmost priority is delivering exceptional care to our residents and their families, and we sincerely appreciate your acknowledgment of our efforts. !e greatly appreciate the five-star review. Thank you!
Mari G - Toured community
Assisted Living
July 9, 2024
New Owners, New Community that's updated and Beautiful
In summary, Vitality Assisted Living is more than just a place to reside—it’s a vibrant community where seniors can be themselves, live purposefully, and experience a profound sense of belonging. If you’re seeking a supportive and engaging environment for yourself or a loved one, I highly recommend considering Vitality Assisted Living.
Independence with Support: Vitality Assisted Living strikes the perfect balance between independence and personalized care.
Engaging Activities: The community buzzes with life! Residents have access to a variety of engaging activities, from fitness classes to social gatherings.
Maintenance-Free Living: Forget about property taxes, utilities, and home repairs. At Vitality, residents can focus on what truly matters: enjoying life. The community takes care of everything, allowing seniors to indulge in leisure activities, make new friends, and explore their passions
Response from Vitality Living Preston Hollow
August 21, 2024
Hi Mari, thank you for this detailed five-star review!
Sophia D - Resident/client
Assisted Living
July 8, 2024
Vitality at Preston Hollow: Refreshing new community
Nestled amidst the vibrant heart of Dallas, Vitality Living Preston Hollow is more than just a place to reside—it’s a haven of care, community, and contentment. Here’s why I think it’s exceptional:
Expert Staff: Our trained team ensures your loved ones receive top-notch care.
Spacious Apartments: Residents enjoy roomy one-bedroom apartments, meticulously maintained and spotlessly clean.
Engaging Activities: Our memory care unit keeps minds active with pickleball, puzzles, and creative pursuits. Balconies offer fresh air and scenic views.
Delicious Dining: [name removed] in the kitchen ensures meals are not just nourishing but delightful.
Response from Vitality Living Preston Hollow
August 21, 2024
Hi Sophia, thank you so much for your thoughtful review! We truly value your kind words regarding our community and team. Our utmost priority is delivering exceptional care to our residents and their families, and we sincerely appreciate your acknowledgment of our efforts. Thank you for the five-star review!
Anonymous - Family/friend
Assisted Living
January 19, 2023
Review for Crystal Creek at Preston Hollow
The everyday caregivers were very nice but the administration were unhelpful, unsuportive and clearly cared about filling the rooms, but lacked the support once those rooms were filled.
Response from Vitality Living Preston Hollow
January 26, 2023
Thank you for writing a review. At Vitality Living Preston Hollow, we strive to make a difference and deliver the best experience. Please get in touch with us at (214) 363-5100 to discuss this feedback.
Phil D - Family/friend
Assisted Living
October 2, 2022
Pleasant Place to Live
Our loved one has made the transition from independent living to assisted living well in this elegant, clean, friendly and safe environment. We could not be more pleased. Our loved one tells us all the time that she loves her new home. Than you, Crystal Creek.
Response from Vitality Living Preston Hollow
October 10, 2022
Phil, thank you for sharing this insight with us! We're honored to make a difference at Crystal Creek.
P.T. - Toured community
Assisted Living
September 13, 2022
Tour of Crystal Creek
I toured Crystal Creek and they were having difficulty finding a place for my parents and that's why we didn't pick it. It was also older and I was looking for something a little prettier.
Response from Vitality Living Preston Hollow
September 21, 2022
P.T., thank you for taking the time to share this feedback with us.
Thecolokid - Family/friend
Assisted Living
August 6, 2022
Run, dont walk
Constant Flux in care staff. Always short staffed. Front desk often unattended and phones unanswered. Asst living director position continually changing or left unfilled. Client never attends activities as no one reminds, encourages or prompts when time. No creative programs to meet needs across interests. If client wasn't opposed to change, would move immediately.
Mike - Family/friend
Assisted Living
May 23, 2022
We Are Grateful They Are There
I would recommend the community to others for their loved ones. They do a really good job in caring for the residents. The admissions manager is fabulous, and has been able to continue to follow up with my loved one and their care.
There are three meals served daily. The community is able to accommodate the residents in where they eat, whether that be in the dining room or in their own room.
Response from Vitality Living Preston Hollow
May 26, 2022
Mike, thank you for taking the time to share your thoughts about our Dallas community! We are honored to read your praises and will be sure to share them with our team members. Have a great day!
Anonymous - Family/friend
Assisted Living
February 24, 2022
Would Recommend
I say a double 5! Most of the staff that comes in are perfect. Then we have a few other staff members that seem a little bothered. When I push the button, sometimes its a few minutes and sometimes that is over 10 minutes waiting for help.
Response from Vitality Living Preston Hollow
March 8, 2022
Thank you for taking the time to share your feedback for Crystal Creek at Preston Hollow! We will be sure to pass along your thoughts to our team.
Kelly C - Family/friend
Assisted Living
February 20, 2022
Disappointing Experience
My Mom was recently admitted for skilled nursing care & rehab (physical, occupational, and speech therapies). The wound care doctor basically never saw her, however, the nurses on duty took great care to treat the wound. Severe lack of communication between physicians that make rounds and the nursing staff and rehab team. Literally lost 3 weeks of meaningful rehab due to communication break down. The food was marginal and often arrived cold (there were times she was not served food at all). Wait times after pressing call button unacceptable (possible labor shortage). Contract CNA’s were not vested and appeared annoyed when asked for assistance. Attention to sanitation, when handling our loved one, was addressed at our request. This is a beautiful facility with so much potential. Better communication could have made a world of difference. Again, nursing staff was great and went out of their way to support our Mom. She loved the activities.
Response from Vitality Living Preston Hollow
February 25, 2022
Kelly, thank you for taking the time to write a review. At Crystal Creek at Preston Hollow, we strive to deliver quality care and experiences. Please reach out to us at (214) 363-5100 to discuss these concerns.
Jenice R - Family/friend
Assisted Living
February 18, 2022
Labor Shortage Issues
Loved one was recently at this facility for rehab. Our experience was really bad. Lack of attention bordered on neglect. Long wait times for assistance after ringing call button. Nursing staff great, but CNA’s uninterested in helping patients, made our loved one feel like an imposition. Sanitation was an issue too; CNA’s did not always change gloves between patient rooms and masks not always worn either. Beautiful facility with lovely patient activities, but definitely has staffing issues.
Response from Vitality Living Preston Hollow
February 25, 2022
Jenice, thank you for writing a review. At Crystal Creek at Preston Hollow, we strive to make a difference and deliver the best experience. Please reach out to us at (214) 363-5100 to discuss these concerns.
ZEB
Assisted Living
October 13, 2021
TERRIBLE HEALTHCARE
DO NOT USE THIS FACILITY
Response from Vitality Living Preston Hollow
October 21, 2021
Hi Zeb, thank you for sharing this with us. We value your opinion and would like the opportunity to discuss this experience. Please reach out to us at (214) 363-5100 at your earliest convenience.
Kevin S - Family/friend
Assisted Living
August 25, 2021
Mom passed away after falling here
Our mom passed away here after falling as workers tried to put her in a wheelchair. She was in the previous place for several years but needed more care. Not a good place obviously.
Response from Vitality Living Preston Hollow
August 25, 2021
Kevin, thank you for taking the time to write a review. Please reach out to us at (214) 363-5100 so we can be of assistance.
Jenny B - Family/friend
Assisted Living
June 25, 2021
Excellent care and service
We moved my mom to Crystal Creek into the assisted living about 4 months ago and we are so happy that we did! My mother loves the caregivers and has met so many friends (this was a problem at the last facility) because the activities team works to get the residents involved. She loves the food and has fun with all of the outings. For us the biggest plus was communication is no longer an issue. When we call, we get a prompt response from the Director. Something that seems impossible at other communities. We wished we would have moved her here first but so grateful that we found the best place.
Response from Vitality Living Preston Hollow
August 25, 2021
Jenny, thank you for sharing your thoughts with us! We are honored to read your praise for Crystal Creek at Preston Hollow. We're so glad that you found family with us!
Anonymous - Family/friend
Memory Care
December 10, 2020
Caution
We have had an issue getting ahold of the staff, the communication between the staff and is not good.
The rooms are good, the food is good and they offer a good variety.
I would not recommend this facility to others.
Response from Vitality Living Preston Hollow
August 25, 2021
Thank you for taking the time to write a review. At Crystal Creek at Preston Hollow, we are dedicated to providing the best care to residents while creating a comfortable environment. Please reach out to us at (214) 363-5100 so we can be of assistance.
Joel - Family/friend
Memory Care
September 13, 2020
Friendship Opportunities
Two of my dear friends moved into the Assisted Living at Crystal Creek around the first of the year and have had nothing but rave reviews for the staff, the food and physical surroundings. They said one of their favorite things, is that it is a medium sized campus, and as such fosters a more intimate and quaint atmosphere that allows friendships to flourish.
Response from Vitality Living Preston Hollow
August 25, 2021
Joel, thank you for sharing your thoughts with us! We are honored to read your praise for Crystal Creek at Preston Hollow. Have a great day!
Samantha Jeter - Family/friend
Memory Care
September 10, 2020
Crystal Creek thank you
I was a little hesitant on the move for my grandmother with everything going on. Crystal Creek took the time to inform me of the visitation rules and policy for covid they are really on top of everything. She is happy and safe and is loving the food.
Response from Vitality Living Preston Hollow
August 25, 2021
Samantha, thank you for sharing your thoughts with us! We are so glad to hear you are happy with your experience with Crystal Creek at Preston Hollow. Have a great day!
Olivia Blackwell - Family/friend
Memory Care
September 10, 2020
Mom and Dad pleased
I was really impressed with the time they took to answer all my questions.
Mom and Dad are settled and very happy with the care and the food.
Response from Vitality Living Preston Hollow
August 25, 2021
Olivia, thank you for leaving us a review! We are honored to read your praise for Crystal Creek at Preston Hollow. Have a great day!
Anonymous - Family/friend
Memory Care
July 10, 2020
My mom moved to Crystal Creek Assisted Living after being in Rehab, This has been a great transition for her. It has allowed her to have a little independence and still
have assistance as needed for Medications and Meals.
Thankful for the staff that has been very helpful in assisting us thru this transition.
Response from Vitality Living Preston Hollow
August 25, 2021
Thank you for sharing your thoughts with us! We are honored to read your praise for Crystal Creek at Preston Hollow. Have a great day!
Anonymous - Family/friend
Memory Care
January 27, 2020
Not impressed
My husband was in the rehab part of Crystal Creek for one week and he did not get the attention he needed for his condition. One of the things that bothered me was they don't provide filtered water. They are serving the patients tap water and I find this to be very unsanitary. I wouldn't recommend this facility if your loved one needs to be attended to more often that every few hours.
Response from Vitality Living Preston Hollow
August 25, 2021
Thank you for taking the time to share your thoughts. Please reach out to us at (214) 363-5100 so we can be of assistance.
Neighborhoods around Vitality Living Preston Hollow
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Texas regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Texas regulations for Assisted Living.
Frequently Asked Questions about Vitality Living Preston Hollow
Vitality Living Preston Hollow offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Vitality Living Preston Hollow 7.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (214) 363-5100 to reach a resident at Vitality Living Preston Hollow.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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