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2621 Appian Way, Pinole, CA 94564
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Anonymous
-
Resident/client
4.0
Overall a nice community that I would recommend
. I do not regret the decision to move here. The cost and the staff and the pet-friendly environment. My dog really likes it
About the facility Truewood by Merrill, Pinole
Tucked away in the bayside city of Pinole, Truewood by Merrill, Pinole offers a ravishing location for retirement in the sunny state of California. This stately independent living community pairs familiar design elements with modern amenities to offer residents a luxurious, homelike environment. Residents find themselves treasuring old memories, building new friendships, and encountering new experiences.
Surrounded by stunning regional parks and golfing ranges, this community provides a range of opportunities for residents to hike scenic trails, explore gardens, and practice their golf skills. Additionally, nearby stores, restaurants, and medical facilities give residents quick access to life’s essentials.
This multistory community is filled with elegantly furnished common areas and enticing amenities that help residents relax, socialize, and engage in their favorite activities. An activity director facilitates a diverse calendar filled with bountiful social activities, fitness classes, lectures, and more. Additionally, residents are free to relax in the TV lounge, play games in the billiards lounge, roam the courtyard, or get styled in the salon.
Truewood by Merrill, Pinole is dedicated to helping residents feel at home by offering a variety of pet-friendly floor plans including studio, one-, and two-bedroom apartments. Plus, residents benefit from flexible dining, housekeeping, and home maintenance services that enable...
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Senior living options offered
Independent Living
Pricing for Truewood by Merrill, Pinole
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Independent Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Truewood by Merrill, Pinole
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Truewood by Merrill, Pinole
2621 Appian Way, Pinole, CA 94564
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9.0
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9.0
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5 star
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4 star
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9.3
Review score
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9.3
Review score
14 reviews
5 star
43%
4 star
36%
3 star
0%
2 star
14%
1 star
7%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
--Studio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Amenities at Truewood by Merrill, Pinole
Healthcare Services
- Staffing & Ancillary Services
- Medication Management
Meals & Dining
- Low / No Sodium
- Restaurant Style Dining
- Guest Meals
- Meals Provided
- Vegetarian
Room Amenities
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Wi-Fi/high-speed internet
- Private patio, deck, or balcony
- Ground Floor Units
- Handicap Accessible
- Air Conditioned
- Kitchenette
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Covered Parking
- Resident Parking Available
- Uncovered Parking
- Complimentary Transportation
- Property Convenient to Public Transit
Pets
- Cats Allowed
- Dogs Allowed
Common areas
- Library
- Computer or Media Center
- Indoor Common Areas
- Beauty Salon
- Outdoor Common Areas
- TV Lounge
- Outside Patio
- Meeting Room
Recreational areas
- Game Room
- Fitness Center
- Piano or Organ
- Billiards Lounge
Services
- Housekeeping
Languages spoken
- English
- Spanish
Activities
- Forever Fit
- Activities On-site
- Dances
- Bridge Club
- Walking Club
- Trivia Games
- Tai Chi
- Live Musical Performances
- Educational Speakers / Life Long Learning
- Art Classes
- Cards / Pinochle Club
- Birthday Parties
- Catholic Services
- Activities Off-site
- BBQs or Picnics
- Holiday Parties
- Stretching Classes
- Devotional Activities On-Site
- Yoga / Chair Yoga
- Day Trips and Outings
- Brain fitness / Dakim
Reviews
for Truewood by Merrill, Pinole
Write a review
A Place for Mom has scored Truewood by Merrill, Pinole with 9 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Truewood by Merrill, Pinole has 36 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.2
Friendliness
4.3
Care Services
4.2
Staff
4.5
Meals & Dining
3.0
Activities
3.8
Value for Cost
3.9
A Place for Mom has scored Truewood by Merrill, Pinole with 9 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Truewood by Merrill, Pinole has 36 reviews with an average "overall experience" of 4.1 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 36 reviews
Anonymous - Resident/client
Independent Living
September 19, 2024
Overall a nice community that I would recommend
. I do not regret the decision to move here. The cost and the staff and the pet-friendly environment. My dog really likes it
Response from Truewood by Merrill, Pinole
November 3, 2024
Hi There, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
A C - Industry reviewer
Independent Living
August 13, 2024
Truewood by Merrill: A Home Away From Home
I've been incredibly impressed with Truewood by Merrill in Pinole. The community has a warm and welcoming atmosphere, largely due to the amazing staff who have become like family. Many of them have been with the community for over a decade, demonstrating a true commitment to the residents.
The location is absolutely fantastic! It offers a peaceful and serene environment while still being conveniently located near amenities. I've noticed that the community is undergoing some wonderful renovations, including fresh paint, new lighting, and upgraded carpeting. The attention to detail is evident, and it's clear that the community is dedicated to providing the best possible living experience for its residents. The new outdoor railings are a great addition and enhance the overall appeal of the community.
I wholeheartedly recommend Truewood by Merrill to anyone considering independent living. It's more than just a place to reside; it's a place to thrive and build lasting friendships.
Response from Truewood by Merrill, Pinole
August 21, 2024
Hi AC, We love to hear that you feel Truewood Pinole is more than a place to reside, and that it's a place to thrive and build friendships. Thank you for taking the time to leave us this feedback.
Anonymous - Resident/client
Independent Living
May 30, 2024
My Experience
I am currently a resident at Truewood by Merrill Pinole and the overall experience has been good. The cleanliness is okay, but could use some improvement. The friendliness of the other residents is great, of the staff is good. The staff is adequate in most cases. The food is spotty, good somedays and others not so much. The activities are fair, but somewhat lacking in my opinion. As for the value for cost, initially I researched and found this facility was the most reasonably priced in the area. However, some days the food makes one think it is not such a good deal.
Response from Truewood by Merrill, Pinole
June 15, 2024
Hi There, thank you so much for taking the time to leave us this very honest review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Resident/client
Independent Living
January 11, 2024
Recommended
Overall, I would recommend this facility to others. The housekeeping is great. They have activities, but most are boring/not interesting. The only issue that I have with the staff is that I was NEVER given a tour of the facility. I was given the tour of the dining room, library and tv room prior to signing my lease. However, never went to the laundry rooms, hair dresser, 1st floor exercise room and was never given the sheet which gives names and phone numbers of residents (even to this day- and I have repeatedly requested this.)
Response from Truewood by Merrill, Pinole
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Resident/client
Independent Living
August 28, 2023
Would recommend
I am slowly adjusting-big change!! Beautiful surroundings-lots of trees, rolling hills, wildlife. The room is light and airy and comfortable. Nice, helpful staff. Generally good feeling about facility. It is also a pet friendly community!
Anonymous - Resident/client
Independent Living
April 10, 2023
Recommended
I'm a current resident at Truewood by Merrill, Pinole and most everything is great. Except for the food, the food is just not good. The staff is fine, they're very friendly. The cleanliness is great. I would definitely recommend this facility to family and friends.
anonymous - Family/friend
Independent Living
March 7, 2023
Truewood by Merrill, Pinole review
We think this community could improve on their activities.
Response from Truewood by Merrill, Pinole
March 10, 2023
Thank you for leaving us a review! We appreciate the feedback and have shared it with our community team.
Andre - Family/friend
Independent Living
October 14, 2022
Don't put family here
The food was terrible. The staff was not very good. The food is not good. The cleanliness is not good. The invoices is different every month. Overall, everything needs to improve.
Response from Truewood by Merrill, Pinole
October 19, 2022
Thank you for reaching out regarding these concerns, Andre. We take these issues very seriously and would like to speak to you about your experience. Please email us at kellye@merrillgardens.com with your preferred contact information and we’ll reach out to you.
anonymous - Toured community
Independent Living
August 5, 2022
tour review
Our family had an in-person tour and overall it was a good tour experience
Response from Truewood by Merrill, Pinole
August 8, 2022
Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.
Kris - Family/friend
Independent Living
July 5, 2022
Improvements being madeh
Truewood is a beautiful building in a pleasant setting of trees and hills, has well appointed furnishings and the staff is very friendly. The quality of meals is greatly improved according to my mother and a new chef is onboard. I recently had lunch Veterans Day where BBQ chicken and mashed potatoes were served along with a nice green salad, veges, and nice selection of desserts and drinks. Fourth of July lunch included very tender bbq spareribs, fresh corn, baked beans, green salad, and apple pie. (cottage cheese and fruit, Cole slaw and jello were options also). Truewood (formerly Bay Park) is now back on track with tastier meals, shuttle service, entertainment and excursions, i.e: The Rosie Homefront and John Muir National Parks and California’s first capital in Benicia. My mother says the best thing about the facility is the friendships you make, having meals prepared for you and housecleaning. My one suggestion would be keeping up with cleaning of stains on carpeting.
Response from Truewood by Merrill, Pinole
July 7, 2022
Hi Kris, thank you for taking the time to leave us this review. We are so happy to hear that you and your mother have enjoyed the food, and that your mother is making new friends.
Bob S - Family/friend
Independent Living
March 24, 2022
quality care for aging parent(s)
Everyone I've come in contact with seems to be very friendly. the only complaint my loved one has made is about the meals. I'm unsure if they've changed the meal service, as far as who's cooking, but my loved one says its not the same as when she first moved in. she sometimes has to sit there for a while before her order is taken and the food is served. I'm, again, unsure how long it actually takes so I'm just speaking from her perspective. aside from that, I would recommend Bay Park to anyone who's looking for a community for their parent or loved one. my mom receives three meals a day and she has people there who make sure she's taking her medication. because of that, her health seems to be improving since she's on a consistent schedule. I'm glad to have my mom in a good place like this.
anonymous - Family/friend
Independent Living
March 23, 2022
Bay Park review
We would recommend this community to other families
Bob S - Family/friend
Independent Living
February 9, 2022
Food and food service
My mom has been complaining about the food and food service. I was at the facility today and there was only one server for the dining room. I don’t know if you have supply issues, but she prefers orange juice with her breakfast but was told you were out. She also said the food quality has gone down.
anonymous - Family/friend
Independent Living
September 17, 2021
My review of Bay Park
Our experience with Bay Park has been great so far. My dad is really enjoying his stay here and is happy.
RK - Resident/client
Independent Living
June 2, 2021
Look before you leap
The apartments are small and out of date. They need fresh paint and some basic upgrades. The staff is very friendly but the residence here are much older and there is not much communication. The community is kept fairly neat and clean.
Anonymous - Resident/client
Independent Living
February 11, 2021
Home With A View
I would tell others that this is a good community. They have pretty good food, but not always. The staff is serving to the residents.
HS - Family/friend
Independent Living
February 5, 2021
Bay Park during COVID
My dad has been dealing with the manager here and she has been very friendly and helpful. He said the staff is always very friendly as well. He does say the food needs improvement, it does not taste good at all. We have had some issues with the billing department with them saying he owes money but he does not. They do not provide paper bills here. Based on the billing issue and the food, I would not recommend to others.
Response from Truewood by Merrill, Pinole
April 12, 2021
Hello, thank you for your review. The management team is working hard to always improve our community, so your feedback is important to us. They are working on some changes to dining and have an upcoming resident meeting including the chef where these concerns can be addressed. If you would like to discuss your concerns further, please do not hesitate to contact the local team. Thank you
Anonymous - Family/friend
Independent Living
November 24, 2020
Great experience all the way around
We chose Bay Park because of the location as well as the cleanliness and friendliness of the staff members. The apartment sizes here are nice sized, adequate for an individuals needs. My mom did not have any complaints about the food. We had a great experience with this facility from when we first visited until now and would recommend.
Anonymous - Family/friend
Independent Living
June 23, 2020
A good fit for me
The apartments are quite nice, I like my apartment very much. The food is fair, The building is nice. It is in a good location with nice walking area. They have a shuttle service which is a plus. They offer some activities to choose from like bingo, chapel services, card games, and they honor the holidays and birthday very nicely.
Johan Smith - Family/friend
Independent Living
April 20, 2019
Total Nightmare
Do not move your parents here. If you do love your cared one do not move them here. Don’t get fooled by the nice smile and the friendly staff. They will fill you up with lies for example that you will meet a chef to accommodate your loved ones needs. Like diabetes and more and that the caregivers are professional and caring they will even walk you straight to the Caregiver office in their first floor. My mother has been left for days sitting into feces because the company this facility has personally recommend is (love apparent) fails to provide care because they just wanted my mother to move here and than charge ridiculous amount when at the time of closing the deal With sales representative they set a price for care including care, if you need a caregiver bring your own! Or keep your family as far away as far as you Can . If you make a complain to the lady who is in charge of the caregivers ([name removed]) she would not even look at you, or try to fix the problems All she do is sit in her office and ignore you until you walk away . The sales representative acts like a boss and she’s the one that calls the shots and when you ask her about all the promises she made, she responded am sorry honey am just a sales representative. I tried telling the manger [name removed] and he just had the audacity to laugh on my face and say he has no control of third party company. First of they talk wonders and personally take pride in the excellent care that my mother would get. Once you have sign that you are moving in they forget about you! even bringing a meal to my sick mother is a bother. I have seen people moving in and leave after a couple months I always wonder why now that i see my mom more often I am aware of the conspiracy this people have moving people have sign so They can get a commission and the more people come and go the fuller their pockets get. If anyone has information how can I reach higher management please share am looking for a better place where there are people that actually are professionals and caring for your family members.
Response from Truewood by Merrill, Pinole
May 4, 2019
Hello Johan, we are sorry that you and your mother have not had a pleasant experience with us at Bay Park. Your comments have been shared with our regional management team. We pride ourselves on having a friendly, helpful, and professional staff. Bay Park is an independent living community meaning we do not provide care. Any lapses or unsatisfactory service pertaining to care is out of our teams' control and has to be addressed directly with the care provider. If you have additional concerns that need to be addressed please reach out at [removed] to discuss this further.
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Frequently Asked Questions about Truewood by Merrill, Pinole
Truewood by Merrill, Pinole offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Truewood by Merrill, Pinole 9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (510) 223-7977 to reach a resident at Truewood by Merrill, Pinole.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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