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Truewood by Merrill, Keller

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200 Keller Smithfield Rd S, Keller, TX 76248

For pricing & availability:
(866) 374-4058
8.7
Review score
87 reviews
Add review
8.7
Review score
87 reviews
5 star
80%
4 star
10%
3 star
2%
2 star
2%
1 star
6%
See all reviews
8.9
Review score
3181 reviews
64 facilities
Truewood by Merrill, Keller
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Truewood by Merrill, Keller community exterior
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Anonymous
-
Child of resident/client
5.0
Feels like family
All 5 except for the food. My dad complained of very small portions especially the protein. I would rate the food a 3. The staff treated us like family. My dad and I both very much felt a sense of community, care and commitment from the staff.

About the facility
Truewood by Merrill, Keller

If you’re looking for a peaceful yet fulfilling retirement, Truewood by Merrill is for you. Located less than an hour’s drive from Fort Worth and Dallas, your favorite attractions are still within reach. The lodge-style building provides a perfect escape from the hustle and bustle of big city life. The combination of care and amenities is unmatched. Come experience it for yourself!

This community is nestled near Keller Parkway, offering plenty of options for dining, shopping, and entertainment. Residents can also enjoy the fresh air at the nearby parks or country club. Choose from lifestyle options including independent living, assisted living, and memory care to help accommodate your unique lifestyle.

Community Services and Amenities

The community believes in building strong connections between residents, their families, and staff, so they do their best to nurture a friendly environment. The community offers 24-hour staffing, on-site registered nurses, licensed practical nurses, and full-time concierge services to help ensure each resident is properly cared for. The team also aims to take care of daily tasks by offering regular housekeeping and on-site maintenance services. The cooking is also taken care of by in-house chefs who provide nutritious, savory meals daily. Residents can choose to enjoy meals...

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Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for Truewood by Merrill, Keller

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo

Memory Care

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Studio
Starting at $XXXX/mo

Independent Living

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Studio
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at Truewood by Merrill, Keller

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Truewood by Merrill, Keller community exterior
Truewood by Merrill, Keller

200 Keller Smithfield Rd S, Keller, TX 76248

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8.7
Review score
87 reviews
8.7
Review score
87 reviews
5 star
80%
4 star
10%
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2%
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6%
9.9
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9.8
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84 reviews
9.8
Review score
84 reviews
5 star
60%
4 star
31%
3 star
8%
2 star
0%
1 star
1%
9.7
Review score
91 reviews
9.7
Review score
91 reviews
5 star
57%
4 star
25%
3 star
11%
2 star
5%
1 star
2%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

Moving Help

Assists with expenses related to relocating and settling in.

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at Truewood by Merrill, Keller

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Medication Management
  • Incontinence Care
  • High Acuity Care
  • Diabetic Care

Meals & Dining

  • Restaurant Style Dining
  • Meals Provided
  • Low / No Sodium
  • Pureed Meals
  • Guest Meals
  • Professional Chef

Room Amenities

  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Kitchenette
  • Wi-Fi/high-speed internet
  • Ground Floor Units
  • Air Conditioned
  • Handicap Accessible
  • Private patio, deck, or balcony
  • Garden View

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Uncovered Parking
  • Resident Parking Available

Pets

  • Cats Allowed
  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • Private Bath
  • TV Lounge
  • Library
  • Barber Shop
  • Meeting Room
  • Outside Patio
  • Indoor Common Areas
  • Outdoor Common Areas
  • Central Fireplace
  • Beauty Salon

Recreational areas

  • Fitness Center
  • Movie or Theater Room
  • Arts and Crafts Center
  • Game Room
  • Piano or Organ
  • Raised Garden Beds

Services

  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Beautician
  • Housekeeping

Languages spoken

  • Spanish
  • English

Activities

  • Yoga / Chair Yoga
  • Holiday Parties
  • Educational Speakers / Life Long Learning
  • Intergenerational Programs
  • Wii Bowling
  • Gardening Club
  • Bible Study Group
  • Book Club
  • Christian Services
  • Walking Club
  • Brain fitness / Dakim
  • Choir / Singing Club
  • Montessori Programs
  • Community Service Organizations
  • Activities Off-site
  • Live Well Programs
  • Day Trips and Outings
  • Happy Hour
  • Current Events Club
  • Devotional Activities On-Site
  • Karaoke
  • Other Religious Services
  • Stretching Classes
  • Trivia Games
  • Activities On-site
  • Forever Fit
  • BBQs or Picnics
  • Live Dance or Theater Performances
  • Cards / Pinochle Club
  • Art Classes
  • Devotional Activities Offsite
  • Bridge Club
  • Visiting Chaplain or Priest
  • Dances
  • Light Therapy Programs
  • Catholic Services
  • Reminiscence Programs
  • Birthday Parties
  • Men's Club
  • Live Musical Performances

Reviews

for Truewood by Merrill, Keller

8.7Review score87 reviews
8.7
Review score
87 reviews
5 star
80%
4 star
10%
3 star
2%
2 star
2%
1 star
6%
Merrill Gardens
8.9
Review score3177 reviews64 communities
Write a review
A Place for Mom has scored Truewood by Merrill, Keller with 8.7 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Truewood by Merrill, Keller has 87 reviews with an average "overall experience" of 4.5 out of 5.
Overall Experience
4.5
Cleanliness
4.7
Friendliness
4.6
Care Services
4.4
Staff
4.5
Meals & Dining
4.2
Activities
4.4
Value for Cost
4.4
A Place for Mom has scored Truewood by Merrill, Keller with 8.7 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Truewood by Merrill, Keller has 87 reviews with an average "overall experience" of 4.5 out of 5.
Parent company
Merrill Gardens
8.9
Review score3177 reviews64 communities
Logo for Merrill Gardens
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 87 reviews
CR - Family/friend
Memory Care
January 20, 2026
1.0
Terrible for memory care
Terrible experience for memory care Our experience at Truewood Memory Care was a nightmare of mismanagement and medical disregard. We moved my father here in late [date removed], and within the first week started looking for a new facility. We started here because they had no wait list. Issues: 1. Lack of Staff Training: Despite being a specialized memory care unit, the staff seemed untrained in dementia behaviors. They labeled typical symptoms like agitation, talking loudly, not following directions, or being easily distracted when someone is talking as "aggression." Instead of utilizing prescribed medications or redirection techniques, staff called the police on my agitated father. 2. Safety & Communication Failures: My father suffered two falls in the first week that led them to send him to the ER. He lived with me 3 years prior to going to this facility and never needed ER care or police escalation. After the second fall, he was in the ER and no one notified our family. We are moving
Cleanliness
3
Friendliness
2
Value for Cost
1
Care Services
1
Activities
1
Staff
1
Meals & Dining
2
Response from Truewood by Merrill, Keller
January 24, 2026
Hi CR, we are deeply sorry to hear about your negative experience at our community. We strive to provide the best care possible for our residents, and will address your concerns immediately. Please contact us directly at shilpap@merrillgardens.com discuss this matter further. Thank you.
Anonymous - Family/friend
Assisted Living
December 10, 2025
5.0
Verified Review
Feels like family
All 5 except for the food. My dad complained of very small portions especially the protein. I would rate the food a 3. The staff treated us like family. My dad and I both very much felt a sense of community, care and commitment from the staff.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
3
Response from Truewood by Merrill, Keller
December 24, 2025
We're thrilled to hear that you and your dad felt like family during your visit! We apologize that the portion size of our protein did not meet your expectations. We are always looking for ways to improve and appreciate your feedback.
Anonymous - Family/friend
Assisted Living
June 5, 2025
4.0
Verified Review
I would stay here!
Overall experience, I would rate it about a four. The reason of four is because sometimes it's hard to get help from Staff specially after hours or on the weekends. Cleanliness of facility I would say it's very clean certainly appears to be so I'd give it a five Friendliness they're very friendly there the guest as well as most of the staff I give you a five The staff does a good job with the amount of people they have to take care of which is appropriate amount. It's just still difficult. [name removed] tends to be a little shy and won't ask for help which doesn't help things at all so I'd give that a four. The administrative staff has always been helpful and friendly so I would think I'd give them a five As far as food goes, I hear it's pretty good. They don't give you very much of it. I think [name removed] goes in hungry a little bit. Of course I think you can ask for more if you. That's probably also a four Truthfully activities is hard for me to rank because my father-in-law just has a hard time getting involved. I see that they have things scheduled, but again I think that would be unfair for me to rank that. Value for your dollar that one's hard as well because I don't have a lot to compare it to you. It does feel a little bit like he's not taking full advantage of what he's paying for which is on him and not them.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Response from Truewood by Merrill, Keller
August 2, 2025
Hi There, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Barbara - Family/friend
Memory Care
April 8, 2025
4.0
Verified Review
Friendly and caring staff
I really love most of the staff!!! The night time staff is not as good. That would be what they could improve on, but overall based on the experience I have had so far, I would definitely recommend Truewood by Merrill, Keller community to other families!
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
5
Staff
5
Meals & Dining
4
Response from Truewood by Merrill, Keller
April 25, 2025
Hi Barbara, Thank you for this honest feedback and for your recommendation. We appreciate both greatly.
Cheryl - Family/friend
Assisted Living
April 4, 2025
5.0
Verified Review
A true family feel at Truewood
The family feel is one of the best things about Truewood. Everyone who works there makes my mom and myself feel like family. When she was in hospital and rehab, several would text me just checking in. And all the warms hugs when she returned just totally made her day
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Truewood by Merrill, Keller
April 25, 2025
Hi Cheryl, nothing makes us happier than to hear that you and your mom feel like family. We are so thankful that your mom is out of the hospital now, and got warm hugs to brighten up her day.
Anonymous - Family/friend
Memory Care
December 5, 2024
3.0
Verified Review
Not great for memory care
Stayed for only 6 months and moved to facility with much better activities. At Truewood the residents were set in front of the TV for most of the day. Not unusual for aides sitting with them busy on their phones. I think they do much better with the assisted living group. Not really equipped to take care of those with memory disabilities. Probably Not Great for Memory Care as the assisted living group seems much more active. I guess you get what you pay for. Truewood is $[removed] a day, current memory care facility $[removed] a day.
Cleanliness
4
Friendliness
4
Value for Cost
3
Care Services
3
Activities
1
Staff
4
Meals & Dining
4
Response from Truewood by Merrill, Keller
December 23, 2024
Thank you for reaching out regarding these concerns. Even though you have moved, we still take these issues very seriously and would like to speak to you about your experience. Please email us at shilpap@merrillgardens.com with your preferred contact information and we’ll reach out to you.
Anonymous - Family/friend
Memory Care
October 31, 2024
4.0
Verified Review
Caring community for residents with memory loss
[name removed] the director at garden house (memory care) is very responsive to concerns. Easy to talk to. The only thing I wish they would improve on is a schedule of daily simple activities for the residents.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
3
Care Services
4.5
Activities
3
Staff
4.5
Meals & Dining
4.5
Response from Truewood by Merrill, Keller
November 7, 2024
Hi There, we've passed along this suggestion about a schedule of daily activities to the team. Thank you for taking the time to leave us this review.
Alyce Payne - Toured community
Assisted Living
September 7, 2024
5.0
We were 100% impressed by this facility - the staff, the rooms, the amenities offered. The knowledge Alan shared with us was heartfelt and comforting. We wish we had known about Truewood 3 years ago when we first looked for a wonderful place for our mother.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Response from Truewood by Merrill, Keller
September 10, 2024
Hi Alyce, thank you for taking the time to leave us a review! Your feedback for our community and team is greatly appreciated. Please don't hesitate to reach out if you ever need anything.
Merissa - Family/friend
Memory Care
August 15, 2024
5.0
Verified Review
Attentive and dedicated staff
Price increase was fair after a discussion. Staff is VERY attentive. Even the weekend staff. Everyone there cares. They ask how the family is doing and are very genuine. The facility could use an update and a deep clean. Fresh paint would help.
Cleanliness
3
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
4
Response from Truewood by Merrill, Keller
August 21, 2024
Hi Merissa, thank you so much for taking the time to leave us this honest review! Please don't hesitate to reach out if you ever need anything.
Susan W - Family/friend
Assisted Living
July 3, 2024
5.0
My Mom’s Experience at Truewood by Merrill, Keller
My Mom’s experience at Truewood by Merrill, Keller, has been very enjoyable. Everyone there is very professional and knowledgeable - the people at the front desk, the move-in coordinator, the business office director, the caregivers, the medtechs, the health director and nurse, PT and OT, the chefs and all the people in the kitchen, and housekeeping. Hopefully, I didn’t leave anyone out at this wonderful place. My Mom has received very good care here. Also, they organize many functions for all the Holidays plus weekly functions including music, games, shopping, and exercise classes. It’s an overall great place.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Truewood by Merrill, Keller
July 20, 2024
Hi Susan, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Memory Care
June 21, 2024
5.0
Verified Review
A very nice community
What we like the most about Truewood by Merrill, Keller is just how friendly everyone at the community is. It is a great community for loved ones and we would recommend this community to other families based on the experience we have had so far.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Truewood by Merrill, Keller
June 28, 2024
Hi There, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Memory Care
March 28, 2024
2.0
Not a True Memory Care
The memory care unit was not as presented. I was told there were activities for residents, but upon every visit, at various times of day and night, residents, often appearing drugged, were seated in wheelchairs in front of the TV. Because of some typical Alzheimer's behaviors exhibited by my loved one, along with only two staff working at night, I was told I had to hire around the clock "sitters" at $[removed] an hour in addition to the almost $[removed] I was paying for so-called "memory care." That would have been around $[removed] per month total! Fortunately, I was able to find an actual memory care facility that truly knew how to care for Alzheimer's patients. They knew how to deal with behaviors without forcing families to pay extra for "sitters." They also provided everything including furniture down to toilet paper! Also, the new place was about $[removed] a month less for much better professional care. They actually had lots of activities every day! I felt blessed to find a much better place!
Cleanliness
3
Friendliness
3
Value for Cost
1
Care Services
1
Activities
1
Staff
3
Meals & Dining
4
Response from Truewood by Merrill, Keller
April 6, 2024
Hi There, thank you for this feedback and we are sorry to hear that it was not a good experience for your loved one. It's great to hear that you have found a place more suitable. If you wish to speak further about your experience with us, please don't hesitate to email shilpap@merrillgardens.com.
Anonymous - Family/friend
Memory Care
February 14, 2024
4.5
Verified Review
Recommend this homelike friendly facility
Smaller and more homey than the larger facilities we looked at. Staff seem to be very caring and patient. The cost for memory care is all inclusive as opposed to paying rent and then additional care fees, which is nice. The overall and value i didn't give a full 5 because the rooms are quite small in the memory care unit.
Cleanliness
5
Friendliness
5
Value for Cost
4.5
Care Services
5
Activities
5
Staff
5
Meals & Dining
4.5
Response from Truewood by Merrill, Keller
February 27, 2024
Hi there, thank you for taking the time to leave us this review! Please let us know if we can do anything else moving forward.
Anonymous - Family/friend
Memory Care
August 8, 2023
5.0
Verified Review
Great community for loved ones
Everyone at the Truewood by Merrill, Keller, community is so friendly and based on the experience we have had so far with this community, we would recommend them to other families who are looking for a place for their loved ones.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Truewood by Merrill, Keller
August 9, 2023
Thank you for taking the time to leave us a review! We appreciate you sharing your experience, and your recommendation of our community to others is greatly appreciated. Please don't hesitate to reach out if you ever need anything.
anonymous - Toured community
Assisted Living
March 21, 2023
4.0
Verified Review
We toured with Truewood by Merrill in Keller and thought it was a very nice facility. The reason we did not choose it was because we did not like the multiple levels and floors. We thought that could be very confusing especially for dementia residents.
Response from Truewood by Merrill, Keller
March 23, 2023
Thank you for taking the time to leave us this review! We appreciate your feedback after touring our community and have made sure to share it with our community team. Please don't hesitate to reach out if you ever need anything.
Amy Johansen - Family/friend
Memory Care
February 20, 2023
1.0
“misplaced” diamond ring
My mother’s diamond ring was “misplaced” from her right finger. She is in memory care, has had a stroke, and doesn’t talk or walk anymore. Her rings were very tight on her fingers. After this ring went missing, my dad had to take her wedding ring off for fear of it also being “misplaced.” He and one of the caregivers had difficulty removing her wedding ring. The response from the facility was, “Things happen.” I’m disappointed for my family that this heirloom is gone.
Value for Cost
1
JR - Family/friend
Assisted Living
November 22, 2022
5.0
Verified Review
Would Recommend
Nicest staff. They really seem to care. Cost was reasonable.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from Truewood by Merrill, Keller
December 1, 2022
Hi JR, thank you for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Leslie - Family/friend
Assisted Living
February 3, 2022
4.5
Verified Review
Nice facility
We chose Truewood by Merrill because of the cleanliness and the nice staff members. The facility itself is very nice and the location is great for me. The room sizes are good. She loved the food in the beginning but now she does complain a lot. They do provide a lot of activities provided and I wish my mom would get more involved and meet some more people. I would recommend to others looking.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
5
Staff
5
Meals & Dining
4
Response from Truewood by Merrill, Keller
February 7, 2022
Hello, thank you for taking the time to leave this review! Please don't hesitate to reach out if you ever need anything.
Geraldine F - Resident/client
Assisted Living
December 29, 2021
5.0
Always a kind word from everyone.
Mark C - Family/friend
Assisted Living
December 29, 2021
5.0
All staff very friendly and helpful with and concerns.
Viewing 1-20 out of 87 reviews

Neighborhoods
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Texas’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Texas’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions
about Truewood by Merrill, Keller

Truewood by Merrill, Keller offers Studio. Learn more.
A Place for Mom has scored Truewood by Merrill, Keller 8.7 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (817) 993-0757 to reach a resident at Truewood by Merrill, Keller.
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0%
Studio, 1bd, 2bd
Christian Care's Assisted Living and Memory Care, in Fort Worth, Texas is a member of the Christian Care Senior Living Communities family, serving seniors in the Dallas/Fort Worth area. We are a faith-based, not-for-profit provider with a 70 year history of serving seniors with incredibly...
The Westmore Senior Living community exterior

The Westmore Senior Living

25 Leonard Trail, Westworth Village, TX, 76114
Starting at $X,XXX+ monthly
6.0
Review score
51 reviews
6.0
Review score
51 reviews
5 star
49%
4 star
31%
3 star
8%
2 star
8%
1 star
4%
1bd, 2bd, Studio
Westmore Senior Living is a continuum of care with Independent, Assisted Living and Memory Care community located in Fort Worth, Texas, which is in Denton, Parker, Wise and Tarrant counties and home to just over 812,000 people. Fort Worth is a growing city with a host of activities including...
Photo of Washington Pointe

Washington Pointe

1295 Kinwest Parkway, Irving, TX, 75063
Starting at $X,XXX+ monthly
8.6
Review score
34 reviews
8.6
Review score
34 reviews
5 star
65%
4 star
32%
3 star
0%
2 star
0%
1 star
3%
Studio, 1bd, Detached Cottages / Bungalows, Semi-Private
Independent Villas Assisted Living Memory Care Combining the warmth of home with wonderful amenities, MacArthur Hills is looking forward to serving your family. Located in Las Colinas and neighboring the premier Hackberry Creek community, MacArthur Hills will offer our Residents a vibrant...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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