Timber Oaks

Timber Oaks is an amazing facility. The staff really care about the residents and actually take pride in their jobs. The management is top notch and you can tell that this is their passion and not just a 9-5 daily routine. When my father passed away the administrator came to the funeral and comforted us. He also cried with us which really meant something to me. This type of occupation cannot be easy and it's not for everyone. To continue to do some of the hardest work day in & day out, create all the relationships, and then have to watch them pass away. It takes a certain kind of person to do this . Timber Oaks is full of them and it's no coincidence. It's a family owned business and they truly treat it like it's their own family they are caring for. Any issues we've had were addressed immediately and with care. Thank you so much for the amazing job you do!!!

I couldn't resist writing a review of Timber Oaks. My father was a resident at Timber Oaks for over 3 years before passing away. Getting dad into a facility was a two year nightmare which was (as I'm sure many can relate to) one of the hardest things to go through on many levels. We went through more than 15 facilities and had dad placed in three different locations during the process. One of the facilities seemed perfect from the outside but we learned an unfortunate truth within the first week. Dad fought us every step of the way and it almost ruined our relationship. He was very hard on me and felt we were trying to get rid of him. We had basically given up and felt we'd exhausted every option. Then we stumbled on a facility in Union Grove. At first I was skeptical but knew that I had to look at every option. When I called to get information the administrator told me that not only didn't I have to schedule an appointment, but that he encouraged everyone looking for this type of care to come in at there convenience (within reason i.e. late nights/early mornings). I asked him why he recommended this and his response was simple. Anyone can set a stage and show you what they want to, but it may not always be reflective of the way things really are. He said that he'd gladly set a time at our convenience, but this is how he'd do it if he were looking for a loved one. I hesitated because I wanted specific information answered so I didn't have to make multiple trips, I'm very busy. He replied that he'd gladly go over many details over the phone, would come to our house and discuss anything, and most importantly that all of his staff should be able to answer basic questions. This made me feel at ease and I chose to take his advice. What I found was he was right. Unlike any other tours we walked in and saw the facility in action and you could tell it was the way it is. The residents we saw actually looked happy to be there and some were very willing to give feedback. We also met a few family members who gave rave reviews, and didn't just say it was the most amazing place ever. Instead they pointed out the things they've had issue with or wished were different. Dietary was one of those issues. What they did was ensured me that the administrator was genuine and always willing to take time to listen to your concerns and address them the best he could. After my visit I felt that this was the place for dad. This was a Saturday so I'd let the staff know that I wanted to meet with the administrator and asked when he'd be available again. He had let me know when we'd talked a few days prior that he was off Monday, but dad was doing considerably worse and I wanted to know what my options were. The staff said that he'd left a message that if I came in and needed more info that they could call him at home and he would be happy to talk with us. Not only did he do this, he came to our house that night on a Saturday (while he was camping) and met with us on his own time. During past assessments dad always became very upset meeting these people and would become very angry. This time was different. Most administrators come out and it's business as usual. They talk to us and basically treat my father like a number and don't really include him. When he came out the first thing he did was address my father and they had a great conversation. Within 20 minutes they were best friends and he had my father relaxed and laughing, which is something we hadn't seen in a long time. He was honest with my dad but did it in a way that dad didn't feel offended or threatened. Before the conversation ended dad had already agreed to go to Timber Oaks and give it a try. We were shocked to say the least, but still leery that this wouldn't last. Dad was admitted the following week and one day one when we came he seemed to get upset very quickly, confused, and mean again. The administrator came back in as this was in the evening and brought my family out for a discussion. He explained that this was normal and that in his opinion that dad needed an adjustment period and that maybe if we gave him a week to settle in before coming in it could be beneficial to him. I wasn't sure about this and was ready to take dad home, but I decided to try it. Within 4 days we received a call from dad and he was a different man. He was talking about all the things he's been doing and how nice the people are. He then asked when we'd be coming to visit so he could show us around. I'm not one to go on about miracles, but to my family that's exactly what this was. I truly believe that no other place could have, nor would have gone the extra mile and done everything they did to help us in our time of crisis. Dad was having falls, gotten lost, been hostile, tried to drive (without a license) and other things that really scared us. All of that became the past and we got our relationship back as a family. The final years of our fathers life were spent very happy which we never thought possible. This is all owed to the WONDERFUL staff, AMAZNIG nurse, and a truly BLESSING of an administrator who we could never thank enough nor repay. The only thing left that we could do is put this message out here for others that may be going through what we did. If you feel that all hope is lost and nothing can be done I truly encourage you to look up Timber Oaks in Union Grove and see if they can help you the way they saved us. They are a family owned business and they will always be apart of our family. We will be forever grateful for what they were able to do for us. At the very least check them out so you can see for yourself. Nobody nor nothing is perfect, but I can honestly say they are godsends and may be able to help your loved one and your family.

I was informed of this site by from an family member of someone at Timber Oaks where my mother is. When she brought it up it was in regards to a review written about issues with the administrator and facility. She asked me if I'd ever seen anything like this as my mother has lived there for over 2 years. I couldn't believe that someone could feel this way but I guess everyone has there own views. The only thing I can say is that I couldn't have ever imagined a place that I'd have to place my mother that could be better than Timber Oaks. The staff is usually top notch, but obviously you cant always have the best. But whenever I've found staff that don't seem to be up to my (or my mothers standards) I always bring it to the administrator. He always takes the time to sit with me and go over not only my concerns but will discuss in detail other things as well. He is very open and willing to take time out of his very busy day whenever I feel it's warranted. The outcome has always been the same, he addresses the issue at hand and makes sure that mom is given the best possible care. Whenever I visit the first question I ask my mom is how things are going. Her response is always pretty much the same, she says that aside from being able to live at home theirs no place else she'd want to be than where she is. She says that the administrator and nurse stop in at least once a day (during the week and sometimes on weekends when they are there) and take time to see how she's doing. It's not just a simple hello, but a sincere attempt to make sure she's happy and always asking what they can do to make it better for her. When we first went out looking for places for mom we were very worried about how this would affect her. She was very depressed at first which made it hard for us. But she adjusted to it and considered it home within the first month, which we were shocked by. Knowing my mother is as Timber Oaks is truly something that helps me sleep at night. Mom was at two other facilities previous to being at Timber Oaks for health issues, but made it back home both times. But what we went through was a nightmare to us. She always said that the staff was rude, didn't answer call lights, treated her like she was a hassle and she didn't feel safe. Mom is still mom (no dementia) and is very alert. Like anybody she can be sensitive and overreact, but when it comes to the Timber Oaks staff she is protective of them. She truly feels that they are an extension of her family and loves them dearly. These facilities can be very expensive, but all I can say is the cost we pay is worth the happiness she gets. The piece of mind we get is priceless. I would recommend anyone looking in the area to consider stopping by and seeing for themselves. Many families come on a daily basis and will be more than willing to answer questions for anyone, myself included. There may be other facilities as god as Timber Oaks, but I don't think you could find a better one!

I read the previous review and couldn't believe it. My mother has been at Timber oaks for over 4 years and has never had one complaint (at least not one due to the facility). The staff is hands down the best you could ask for. As for the administrator anyone with common sense knows that a staff is only as good as the leader. All I can say about him is he considers EVERY resident a part of his family and they truly love him for it. Over the years I've gone to see my mother at least 3 times a week and sometimes daily (when I can and sometimes multiple times in a day). I go on different days and different times and I've never seen anything that makes me think that Timber Oaks is anything but the best. Most importantly my mother LOVES it, which if you ever visit you'll see the same in most of the residents as well as their families. This was a very difficult thing to do when we had to move mom in, but if I'd have known how it was going to change mom's life we would have done it sooner and prevented a bad fall and some other health issues the facility would have prevented. I love the staff and look forward to seeing them. Continue the great work you do!!! Anyone looking should definitely stop in and have a look around, they don't require appointments and you'll see the truth in the residents faces.

The staff regarding the Assisted living side. They are kind and do a great job. The staff has to deal with a bad Admin. NO thanks to the Administrator on this location the staff is better then I have seen at many places in the Racine, Union grove, Burlington area. He only has the job thanks to his mother. This does not mean this is a job he should have. He should have been fired by now! He is a Bully and uses his position to make things happen, not only to the staff but the patiences of the facility. [removed]. If a patiences family pushes back he will do anything to stop them in their tracks. His tactics are threatening to have them forced out or has the patient fear him and what he will do and has done! The family has no say on what is done. You have the family begging to stay because the staff is good. They will do whatever to stay. How sad is that people? That is the Real truth. It gives him complete control over everyone in that building. Sad! He did it to me and I could not see my parent for over a year because of his threats to my parent. When I say it's first hand it is personnel. HE is a slimy little fish and be careful he fools many. I came in the room one day and this is what I smelled and seen first hand. He/she has not showered in over a week, no food, was very ill, and bed sores. I had someone come in and shower him/her, bring some food in for them, and changed his/her bedding. I firmly told the Admin this will not be done anymore. Had the staff dumped the garbage and clean the room? Would you want your parent to be treated with such lack of respect? The Admin was walking in every two-second in the room. Shared space is just wrong and if you do it build it bigger! He was mad because the patient was able to complain and he hated that fact. He likes them quiet and easy to push around. He/she stood up for themselves. As did the family and he had to control one or the other which do you think was easier? Yeppers, the patient. Families need to make many pop in visits and not the same time or the same day. Keep them on their toes and accountable to you! Call the state each day if you need to hold all of them accountable. Elderly care in this state is sad and depressing. We should be ashamed of how easy this has become to make money on them. I would like to know why the maintenance is lacking in these facilities they make tons of money. The government tax break and the up charges. We should be demanding better for our parents!!! [removed] ? This is what the companies bank on. Tour the ones in the area that your parents or a family member will be entering. Believe me the kindness is a show. I have seen it first hand for many years. The paint colors are depressing and why is it always poop brown? Light or dark it sucks! The floors always look dirty and never clean enough. The facility will not provide the proper cleaning supplies. Why do they always smell like body fluids? The room sizes in these places as in others are smaller then our closet! Could you live in that size of a room or have to share? The owner is looking to expand and my hope would be to make the rooms bigger for the patients he already has in his assisted and nursing home on the same site. It is a very small lot size and can only imagine the rooms would be tiny if he builds more rooms. He is all about the money not the patients. Please view these places like you would be living in them. What would you want? The kind of care you want and I think we NEED to have them sign a contract with the family. On the care and we have rights to chew you a new one for not giving the respect or proper care to our loved one! One person that wants to give you a view on this place. Many are afraid due to family still in that place. My parent has passed and sad I will never get back that year and half with them. I was there in the end. The Admin is wrong for what he was allowed to do to us!