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The Waterford at Creekside

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9015 University Pkwy, Pensacola, FL 32514

For pricing & availability:
(866) 374-4058
9.2
Review score
193 reviews
Add review
9.2
Review score
193 reviews
5 star
71%
4 star
12%
3 star
8%
2 star
5%
1 star
4%
See all reviews
9.6
Review score
8364 reviews
82 facilities
The Waterford at Creekside
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The Waterford at Creekside outdoor common area
1111 Photos available
22 Floor plans available

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Anonymous
-
Loved one of resident/client
4.0
Our family's experience
What we like the most is the small environment of each cottage only 12 in a cottage. The residents get to know each other well and they feel comfortable there. The thing that needs the most work are the people they hire to care for our family members. The girl in cottage 1, who does not ca

About the facility
The Waterford at Creekside

Beautiful landscaped grounds, compassionate hospitality, and amazing Floridan weather awaits you at The Waterford at Creekside — a secure, single-story community offering memory care services in Pensacola, Florida. Take a stroll along the outdoor walking paths that weave throughout the courtyard, or visit with loved ones in our cozy common area. Our homelike interiors and friendly caregivers provide residents with a supportive and inclusive environment, where they can get the most out of life.

Community Services and Amenities

Minor tasks and everyday routines can be stressful for those living with memory loss, stirring up feelings of frustration and anger. In order to alleviate as many stressors as possible, our associates offer regular housekeeping and laundry services. Our professional chef and team prepare delectable and nutritious meals for breakfast, lunch, and dinner every day. Members of our community can receive the nourishment they need while socializing with their peers in our charming, family-style dining hall.

The environment at The Waterford at Creekside is designed to preserve the dignity and individuality of all residents. The community features comfortable furnishings, wide entryways, and wheelchair-accessible grounds, enabling everyone to easily navigate the campus. Each staff member of our memory care team has undergone specialized training in caring...

Read more

Senior living options offered

Memory Care

Pricing
for The Waterford at Creekside

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Memory Care

Unlock pricing
Studio
Starting at $XXXX/mo
Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Waterford at Creekside

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The Waterford at Creekside outdoor common area
The Waterford at Creekside

9015 University Pkwy, Pensacola, FL 32514

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The Beacon at Gulf Breeze community exterior
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The Waterford at Carpenter's Creek
The Waterford at Carpenter's Creek

5918 N Davis Hwy, Pensacola, FL 32503

9.2
Review score
193 reviews
9.2
Review score
193 reviews
5 star
71%
4 star
12%
3 star
8%
2 star
5%
1 star
4%
9.8
Review score
20 reviews
9.8
Review score
20 reviews
5 star
80%
4 star
0%
3 star
5%
2 star
5%
1 star
10%
9.4
Review score
75 reviews
9.4
Review score
75 reviews
5 star
62%
4 star
21%
3 star
7%
2 star
3%
1 star
7%
9.3
Review score
170 reviews
9.3
Review score
170 reviews
5 star
66%
4 star
18%
3 star
8%
2 star
3%
1 star
5%
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Adult Day Services

Care types offered

1

Assisted Living

Amenities
at The Waterford at Creekside

Healthcare Services

  • Medication Management
  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • High Acuity Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Restaurant Style Dining
  • International Cuisine
  • Guest Meals
  • Meals Provided
  • Vegan
  • Low / No Sodium
  • No Sugar
  • Anytime Dining
  • Room Service
  • Vegetarian
  • Kosher
  • Organic

Room Amenities

  • Wheelchair Accessible Showers
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Ground Floor Units

Community Amenities

Transportation & parking

  • Property Convenient to Public Transit
  • Transportation at Cost
  • Complimentary Transportation
  • Uncovered Parking

Common areas

  • TV Lounge
  • Indoor Common Areas
  • Beauty Salon
  • Butterfly garden / Hummingbird garden
  • Private Bath
  • Barber Shop
  • Outdoor Common Areas

Recreational areas

  • Raised Garden Beds
  • Golf Course or Putting Green

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English

Activities

  • BBQs or Picnics
  • Activities Off-site
  • Pet-focused Programs
  • Trivia Games
  • Yoga / Chair Yoga
  • Devotional Activities On-Site
  • Activities On-site
  • Karaoke
  • Visiting Chaplain or Priest
  • Live Musical Performances
  • Reminiscence Programs
  • Art Classes
  • Birthday Parties
  • Holiday Parties
  • Day Trips and Outings

Reviews

for The Waterford at Creekside

9.2Review score193 reviews
9.2
Review score
193 reviews
5 star
71%
4 star
12%
3 star
8%
2 star
5%
1 star
4%
Sonida Senior Living
9.6
Review score8364 reviews82 communities
Write a review
A Place for Mom has scored The Waterford at Creekside with 9.2 out of 10 using our proprietary review score based on 53 reviews in the last 2 years. Over all time, The Waterford at Creekside has 193 reviews with an average "overall experience" of 4.4 out of 5.
Overall Experience
4.4
Cleanliness
4.6
Friendliness
4.5
Care Services
4.2
Staff
4.6
Meals & Dining
4.5
Activities
4.3
Value for Cost
4.3
A Place for Mom has scored The Waterford at Creekside with 9.2 out of 10 using our proprietary review score based on 53 reviews in the last 2 years. Over all time, The Waterford at Creekside has 193 reviews with an average "overall experience" of 4.4 out of 5.
Parent company
Best of Senior Living 2026
Sonida Senior Living
9.6
Review score8364 reviews82 communities
Logo for Sonida Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 193 reviews
Anonymous - Family/friend
Assisted Living
June 22, 2026
4.0
Verified Review
Our family's experience
What we like the most is the small environment of each cottage only 12 in a cottage. The residents get to know each other well and they feel comfortable there. The thing that needs the most work are the people they hire to care for our family members. The girl in cottage 1, who does not care about her job acts like she doesn't want to be there and is not attentive to the residents for the needs they have they have a big turnover so it's not just one person some are great they only have 1 person in the cottage during the day suppose to have 2 for 12 people.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
3
Activities
5
Staff
4
Meals & Dining
4
Anonymous - Family/friend
Memory Care
June 16, 2026
5.0
Verified Review
Highly recommended
The fact that they have an all male village that is limited to 12 patients and that my father in law can never be kicked out of their facility unless he becomes violent
Cleanliness
5
Friendliness
5
Value for Cost
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Creekside
August 4, 2026
Thank you for your wonderful five-star review and recommendation! We're so glad to hear that our community has provided the support and peace of mind your family was looking for. It's especially meaningful to know that our specialized all-male neighborhood has been a positive fit for your father-in-law. Our team is committed to creating a safe, supportive, and compassionate environment where every resident is treated with dignity and respect. We truly appreciate your trust in our team and thank you for sharing your experience!
Anonymous - Family/friend
Assisted Living
June 3, 2026
3.0
Verified Review
Review for The Waterford at Creekside
My loved ones are doing okay there and they like their room. However, I have concerns about the level of assistance being provided and the consistency of housekeeping services. When we first spoke with the nurse, we were told that staff had ways to encourage participation in personal care. Based on my observations, I do not believe those efforts are being consistently carried out.
J C - Toured community
Not Sure
June 3, 2026
5.0
The facility is clean and pleasant, both staff and residents are friendly, compassionate, and understanding. A great place to reside and still have joy.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Sherry - Toured community
Not Sure
April 29, 2026
5.0
good visit lots of activities liked private rooms. People very friendly. village was clean. liked courtyard and outside area
Cleanliness
5
Friendliness
5
Value for Cost
4
Staff
5
Cindy B - Toured community
Not Sure
April 28, 2026
5.0
We toured Waterford at Creekside for my mom. We are very interested in this facility as it is cheerful, safe, clean, friendly! The tour guide was very helpful with letting us see the home mom in which mom would reside. He answered our questions and was knowledgeable about how to help mom get ready for the change. Thank you for all you have done to help us.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Anne H - Resident/client
Assisted Living
April 17, 2026
5.0
Visit a friend
Very impressed with Magnolia Trail Director. Staff very friendly and helpful! Nice updates. The person I visited seems to be happy! Her husband is happy too! There is a bright feeling and the other residents seem happy. I don't have first knowledge of care but I know a few caregivers that are there and they are good
Cleanliness
4
Friendliness
5
Activities
5
Staff
5
Anonymous - Family/friend
Memory Care
April 7, 2026
5.0
Verified Review
Lovely place
The main things that stick out are the employees, the cleanliness of the facility and the decor.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Staff
5
Response from The Waterford at Creekside
April 26, 2026
Thank you for taking the time to leave us a review! Our team is passionate about creating a positive environment for our residents, families, and team members.
Anonymous - Family/friend
Assisted Living
April 1, 2026
5.0
Verified Review
Mother in fast paced dementia received great care
Its been very hard, and they have been very good to her. [name removed] and [name removed]!!! They are amazing and keep in regular contact. [name removed] especially. I try and visit often but they know my work schedule is difficult, when I cant they send me frequent updates on mom and photos. I would say my only issue, is she is in a memory care facility. And I have not seen her even visited by a PA yet
Response from The Waterford at Creekside
April 26, 2026
We truly appreciate you taking the time to leave such a wonderful review. It’s great to know that our efforts are making a positive impact. We look forward to continuing to serve you and ensuring a great experience every time!
Anonymous - Family/friend
Memory Care
March 26, 2026
2.0
Verified Review
Lack of communication
The company has a problem with keeping employees. The don't communicate well with the family about changes with their loved ones.
Response from The Waterford at Creekside
August 4, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how important consistent communication and continuity of care are to families, and we recognize the impact these concerns can have. Since your review, we have made leadership changes and continue to focus on improving communication with families, strengthening team stability, and enhancing the overall resident experience. We are committed to building trust through transparency, responsiveness, and compassionate care. We appreciate your feedback, as it helps us continue to improve. If you would be willing to discuss your experience further, we would welcome the opportunity to learn more and address your concerns directly.
Anonymous - Family/friend
Assisted Living
March 17, 2026
4.0
Verified Review
Review for The Waterford at Creekside
I like the individual cottages. I do feel like they are short on staff. Wish they had more consistency in same PCA's in each cottage. For the most part feel like he is getting good care
Response from The Waterford at Creekside
August 4, 2026
Thank you for taking the time to share your feedback. We're glad to hear that you appreciate our cottage-style neighborhood and that, overall, you feel your loved one is receiving good care. We also appreciate your comments regarding staffing consistency. We understand how important familiar caregivers are in building trust, comfort, and meaningful relationships with our residents. Our team continues to focus on recruiting and retaining dedicated caregivers to provide the consistency our residents and families deserve. Thank you for trusting us with your loved one's care and for sharing your experience. Your feedback helps us continue to improve.
Cheryl A - Toured community
Not Sure
March 17, 2026
4.0
[Name removed] was a great host and tour guide! We started the appointment with background information about our loved one, which led to the appropriate cottages to tour. [Name Removed] listened carefully, was friendly, and knowledgeable. Creekside is clean with very nice grounds and patio areas. We were able to see various rooms—bare and completely decorated with residents personal belongings. The caregivers we saw seemed happy and relaxed with the residents. The atmosphere was relaxed but structured. The tour was very informative.
Cleanliness
5
Friendliness
5
Staff
4
Response from The Waterford at Creekside
August 4, 2026
Thank you for your thoughtful review! We're so glad you had a positive touring experience and that our team took the time to learn about your loved one so they could provide a personalized visit. It's wonderful to hear that you found our community to be clean, welcoming, and that you enjoyed seeing our cottage neighborhoods and outdoor spaces. We're especially pleased that you noticed the warm interactions between our caregivers and residents, as creating a caring, structured, and comfortable environment is our top priority. Thank you for taking the time to visit us and share your experience. We hope to welcome you back again soon!
Anonymous - Family/friend
Assisted Living
February 3, 2026
4.0
Verified Review
Caregiving on a small scale
Small group cottages with more individual care. Definitely recommend to others
Response from The Waterford at Creekside
August 4, 2026
Thank you for your thoughtful review! We're so glad you appreciate our cottage-style neighborhoods and the personalized care they provide. Creating a warm, home-like environment where residents receive individualized attention is something we value deeply. Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your support!
Anonymous - Family/friend
Memory Care
February 2, 2026
3.0
Verified Review
Room for Improvements!
There should be 2 caregivers in each cottage. Several times, there's only one. It's too much for one person to give quality care to 10 to 12 people.
Cleanliness
4
Friendliness
4
Value for Cost
3
Care Services
3
Activities
4
Staff
4
Meals & Dining
3
Response from The Waterford at Creekside
April 26, 2026
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (850) 407-6746.
Anonymous - Family/friend
Memory Care
February 2, 2026
5.0
Verified Review
Yes I would recommend
All are a 5. What we like the most about the community is their professionalism and of the staff. The cottages were clean and spacious. The nursing staff and pharmacy were amazing.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Creekside
February 26, 2026
Anonymous, we're glad you had such a wonderful experience with us! Thank you for the recommendation, and have an amazing day!
Frances W - Toured community
Not Sure
February 2, 2026
5.0
Toured as a possible next step from skilled nursing for my husband. Facility appeared clean, well maintained, and sufficiently staffed. We really like the concept of small group cottages with the opportunity to build community and receive more individual care. Sadly, he is not a candidate for assisted living at this time since he is unable to stand/transfer on his own.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Response from The Waterford at Creekside
April 26, 2026
Frances W, thanks for taking the time to leave a review.
Anonymous - Family/friend
Assisted Living
January 6, 2026
4.0
Verified Review
The Waterford at Creekside
The food needs improvement, however I like the home style living with the small group of residents in each cottage.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
5
Staff
5
Meals & Dining
2
Response from The Waterford at Creekside
February 26, 2026
Your generous review made our day! Thank you for taking the time to let us know your feedback.
Brenda N - Toured community
Not Sure
January 5, 2026
5.0
Staff were friendly and competent, grounds are clean and well-cared for, buildings and rooms looked modern and inviting. Overall, a very favorable impression. Staff we spoke with helped explain the process of admission, and offered advice on ways to help pay for mom's future needs.
Cleanliness
5
Friendliness
5
Staff
5
Response from The Waterford at Creekside
February 26, 2026
Your generous review made our day! Thank you for taking the time to let us know how we are doing.
Anonymous - Family/friend
Assisted Living
December 31, 2025
5.0
Creekside staff was very friendly and clean cottage
I enjoyed my visit to Waterford at Creekside friendly staff clean cottages and ground well kept.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Creekside
February 26, 2026
Thank you for the fantastic feedback! We're so happy that we could meet your expectations and provide you with a positive experience. We truly value your support and are excited to continue making your time with us special.
Anonymous - Family/friend
Assisted Living
December 31, 2025
5.0
Wonderful Evening
I enjoyed The Waterford at Creekside. The staff were amazing from the ed all the way down to the caregivers. They were very nice and welcoming. The cottage was super clean and smelt amazing.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Creekside
February 26, 2026
Anonymous, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Waterford at Creekside.
Viewing 1-20 out of 193 reviews

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around The Waterford at Creekside

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Memory Care. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Florida’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Florida’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions
about The Waterford at Creekside

The Waterford at Creekside offers Studio and Semi-Private. Learn more.
A Place for Mom has scored The Waterford at Creekside 9.2 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (850) 477-6400 to reach a resident at The Waterford at Creekside.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior's specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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