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741 Parker Street, East Longmeadow, MA 01028
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Cindy K
-
Child of resident/client
5.0
Excellent
Our experience has been excellent , we feel comfortable knowing that mom is being watched over and cared for. If there are any concerns about mom the staff will immediately call us to discuss any issues. Everyone is courteous to mom and to our family. I have only praise for the reserve and the employees.
About the facility The Reserve at East Longmeadow
The Reserve at East Longmeadow is a new and exceptional assisted living and memory care community in East Longmeadow, Massachusetts. East Longmeadow is a beautiful city just outside of Springfield, one of the 'greenest' cities in the country with over 2,400 acres of parks. Springfield is also the site for the Big E, one of the largest state fairs in the U.S. Our town has a rich history, settled in 1720, and boasts a strong sense of community that honors the past while looking forward to the future.
Our community provides premiere services for seniors who would like assistance with activities of daily living and seniors who have Alzheimer's or a related form of dementia. We carefully select our staff and rest assured that they treat each resident like the family they are. Residents choose from a range of apartment floor plans to find one that will make them most comfortable while our community features several spacious common areas such as a living room with a fireplace for cooler New England nights, library with computers and elegant dining room with full-service dining.
Our services and amenities help residents to engage in our community, develop lasting relationships and age well. They...
Read more
Senior living options offered
Assisted Living
Memory Care
Independent Living
Pricing for The Reserve at East Longmeadow
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at The Reserve at East Longmeadow
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Compare
The Reserve at East Longmeadow
741 Parker Street, East Longmeadow, MA 01028
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9.3
Review score
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4 star
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3 star
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Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Amenities at The Reserve at East Longmeadow
Healthcare Services
- Staffing & Ancillary Services
- Incontinence Care
- High Acuity Care
- Medication Management
- Memory Care
- Non-Ambulatory Care
Meals & Dining
- Restaurant Style Dining
- No Sugar
- Anytime Dining
- Room Service
- Meals Provided
- Vegan
- Guest Meals
- Vegetarian
- Low / No Sodium
- Gluten-free
- Professional Chef
- Special Dining Programs
- International Cuisine
Room Amenities
- Air Conditioned
- Ground Floor Units
- Cable or Satellite TV
- Respite or Short Term Stays Offered
- Handicap Accessible
- Wi-Fi/high-speed internet
- Kitchenette
- Bath Tubs
- Wheelchair Accessible Showers
Community Amenities
On-site dining options
- Bar or Pub
- Café or Bistro
- Private Dining Room
Transportation & parking
- Property Convenient to Public Transit
- Resident Parking Available
- Uncovered Parking
- Complimentary Transportation
Pets
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
Common areas
- Meeting Room
- Outside Patio
- Outdoor Common Areas
- Computer or Media Center
- Indoor Common Areas
- Library
- Central Fireplace
- Barber Shop
- TV Lounge
- Beauty Salon
Recreational areas
- Fitness Center
- Piano or Organ
- Movie or Theater Room
- Billiards Lounge
- Game Room
- Raised Garden Beds
- Arts and Crafts Center
- Jacuzzi
Services
- Beautician
- Laundry Service / Drycleaning
- Grocery Shopping and Errands
- Housekeeping
Languages spoken
- Spanish
- Armenian
- English
Activities
- Live Well Programs
- Other Religious Services
- Day Trips and Outings
- Cooking Classes
- Wine Tasting
- Catholic Services
- Light Therapy Programs
- Happy Hour
- Art Classes
- Devotional Activities Offsite
- BBQs or Picnics
- Mormon/LDS Services
- Reminiscence Programs
- Sensory-based Programs
- Visiting Chaplain or Priest
- Live Dance or Theater Performances
- Intergenerational Programs
- Yoga / Chair Yoga
- Jewish Services
- Protestant Services
- Holiday Parties
- Community Service Programs
- Men's Club
- Educational Speakers / Life Long Learning
- Devotional Activities On-Site
- Brain fitness / Dakim
- Activities On-site
- Trivia Games
- Activities Off-site
- Montessori Programs
- Birthday Parties
- Live Musical Performances
- Gardening Club
- Visiting Rabbi
- Stretching Classes
- Tai Chi
- Pet-focused Programs
- Dances
- Wii Bowling
- Karaoke
Reviews
for The Reserve at East Longmeadow
Write a review
A Place for Mom has scored The Reserve at East Longmeadow with 9.1 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, The Reserve at East Longmeadow has 56 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.1
Friendliness
4.1
Care Services
3.8
Staff
4.3
Meals & Dining
4.1
Activities
3.9
Value for Cost
3.8
A Place for Mom has scored The Reserve at East Longmeadow with 9.1 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, The Reserve at East Longmeadow has 56 reviews with an average "overall experience" of 3.9 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 56 reviews
Cindy K - Family/friend
Assisted Living
September 18, 2024
Excellent
Our experience has been excellent , we feel comfortable knowing that mom is being watched over and cared for. If there are any concerns about mom the staff will immediately call us to discuss any issues. Everyone is courteous to mom and to our family. I have only praise for the reserve and the employees.
Anonymous - Family/friend
Assisted Living
July 25, 2024
The Reserve at East Longmeadow review
Likes - Most of the staff are very kind. Facility is clean
Improvements - Communication is severely lacking. I never see administration. Meals don't always have options and run out of things. Bottled water isn't available.
They changed their billing and now nickel and dime us for everything
Kathleen - Family/friend
Assisted Living
July 18, 2024
Review for The Reserve at East Longmeadow
I would say that it's a beautiful place but management changes too quickly.
Anonymous - Family/friend
Assisted Living
June 24, 2024
Review for The Reserve at East Longmeadow
The price for my Mom went up $[removed]. In a year. I felt that was excessive.The staff is fabulous. The CNAs and nurses are caring helpful people.
Anonymous - Family/friend
Memory Care
April 17, 2024
Would recommend, highly
this facility is one of the best out there. the cleanliness and friendliness of the staff are amazing. They were able to answer all of my questions without having to look up or ask and made us feel that they could meet all of Dad's needs. Would recommend, highly, based on the staff meeting all of my father's needs, the cleanliness of the facility, and the Memory Care staff.
Ray - Family/friend
Assisted Living
March 1, 2024
Review for The Reserve at East Longmeadow
I have no complaints about the Reserve. It's not for everyone because they are private pay only. The service they gave my mom in the short time she was there was top notch.
Response from The Reserve at East Longmeadow
March 1, 2024
Thank you for your review!
Anonymous - Family/friend
Memory Care
December 27, 2023
our families experience
The main areas of the community are gorgeous, very impressive facilities with big open spaces, tons of windows, a movie theater, pool table, a little lounge area with an outdoor balcony, and a gorgeous garden. It was also [fee removed] less the other facilities in the area. However, there could be so improvements with the care at times
Response from The Reserve at East Longmeadow
December 28, 2023
Thank you for your review!
Kathleen - Family/friend
Assisted Living
August 31, 2023
Review for The Reserve at East Longmeadow
It has been a great experience! We picked this community because of the combination of the people and the place.
Response from The Reserve at East Longmeadow
September 14, 2023
Thank you so much for your review!
anonymous - Family/friend
Memory Care
December 22, 2022
friendly and caring staff
This community is very very clean and the staff members are so friendly, and they always seem very organized. They have plenty of different activities for the residents, we were speaking with the director the other day and depending on the residents abilities they will spilt them up into different activities and everything seems really varied. We would recommend this community to other families but we do have to say the price increase over the months has been pretty shocking.
Response from The Reserve at East Longmeadow
January 19, 2023
Thank you for your review.
Anonymous - Family/friend
Assisted Living
July 28, 2022
Almost a good place for mom
Everything was good until the end.
After my mom fell and had needs, there was no one following up to see if she was okay. No one cared after that.
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
anonymous - Family/friend
Assisted Living
June 13, 2022
Positive experience
The people here have all been very good. They have made us feel very welcome and comfortable. Some small things take a little bit longer than I would like. Overall I would recommend to others looking, the engagement that they have provided us has been very good. They check in every hour on the residents which is great and gives us peace of mind.
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Becky - Family/friend
Memory Care
June 7, 2022
A friendly, warm place for your loved one.
We really like it here! They have a little bit of staffing issues every once in a while, but for the most part they take care of everything. When you call, they call you back, and they do a good job helping my family member with her health issues. The staff have been very friendly, including the people in charge. The main supervisor is very friendly, and the nursing staff is excellent. They also have a fantastic doctor that comes in twice a week, and she coordinates beautifully with the family. She calls us and lets us know what she thinks and gives us updates. We didn't have a geriatric doctor before, and it was very difficult to figure out where my loved one was with her health. But that's much better now. In Memory Care, everything is included, so there are no a la carte / piecemeal charges, which has been a big plus.
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Laura - Family/friend
Memory Care
March 28, 2022
Highly Recommended
It is one of the best options around. They are open to feedback and supportive to our family during this time. The location is close by to us. The staff do a great job considering the challenge of caring for residents with Alzheimer's.
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Anonymous - Toured community
Assisted Living
March 7, 2022
My Tour
The halls were dirty, the carpet was dirty. People seemed very frail, the dining room was dark.
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
anonymous - Family/friend
Memory Care
February 25, 2022
Would tell others to put this place on your list as you review places for your loved one.
[Name removed], the person we met to help us look at he facility, was very accommodating to our schedule and to make sure we were comfortable. Then it seems once you are a member, there is less action from the office and you're switched more to nursing and direct care contacts. They now have a vacancy for the program director on that care unit, so I'm not sure how things will be going forward. When we call and ask a question though, we do get a direct answer. We still go in to visit often. Only after a few months were we able to do a care plan with them. So I think now that the care plan is in place, if there's proper staff training, the staff will know how to interact with my loved one better. I think overall, more training for the staff in how to deal with people with memory issues would be helpful. But in today's staffing environment, I know that's difficult. But if they had had more coaching for staff off the bat, my loved one might have felt more comfortable with his transition. I really do see some people there who truly do have compassion and care. And I've seen others who I feel will need to learn that. I don't know a lot about the food.
It seems decent overall. But I do know that as far as the beverage options, they offer a choice between apple juice or cranberry juice, and we've been having to push for water to be offered. I would like to see more activities as well. But even saying all those things, I know and appreciate that my loved one is safe secure. He looks well and feels well, and some of the small things that annoy us I know we'll have to let go. The facility is clean and smells okay when you walk in. I know that's not the case everywhere. They work with us on any concerns we have, and that makes a big difference. And overall, I would recommend them to other families.
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Lynn - Family/friend
Assisted Living
February 25, 2022
A Good Place to Be
We have loved our experience with this community. The staff have been attentive and assisted my loved one with transitioning. They are quick to respond to questions or concerns that the family has about our loved one.
The community had two case of COVID and was quick to isolate the residents and kept the cases to a minimum.
The food could be made like it is supposed to be, such as a Rueben should not be served on toast. There is a shortage of staff currently.
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Andrea S - Family/friend
Assisted Living
February 24, 2022
My tour review
My loved one did not like this community. He did not feel like he needed as much care as they provided. I just felt like it was the environment and the more care that made him stray away due to him feeling like it was not all needed
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Laura J - Family/friend
Memory Care
November 24, 2021
Memory Care at The Reserve
I cannot say enough about the overall experience with the staff at The Reserve! My spouse is safe, and so well cared for in the Memory Care Unit. They are truly angels on earth!
Response from The Reserve at East Longmeadow
January 31, 2022
Thank you for your review!
BM - Family/friend
Memory Care
August 16, 2021
A safe place for your loved ones.
They definitely worked with us, and I would recommend them for respite care, espeically because they were flexible. Instead of a minimum of 3-4 weeks for respite, they'll work with you for a week or two if you need it. Every place else had those higher minimums. The staff were great, and I felt comfortable in my interactions with them. I was satisfied with the facility. It was clean, and visually it was very pretty and nice.
Response from The Reserve at East Longmeadow
September 28, 2021
Thank you for your review.
A B - Family/friend
Assisted Living
July 26, 2021
Small, Quaint Residence
The community is a good place. There is nothing wrong. This was our first experience to learn about the cost of care, and what is included.
They have a good dining area. Some of the activities available included arts and crafts, gardening, morning exercise class, and walking group, and more available for the residents.
Response from The Reserve at East Longmeadow
September 28, 2021
Thank you for your review.
Neighborhoods around The Reserve at East Longmeadow
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Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Massachusetts regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Massachusetts regulations for Assisted Living.
Frequently Asked Questions about The Reserve at East Longmeadow
The Reserve at East Longmeadow offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Reserve at East Longmeadow 9.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (413) 224-2200 to reach a resident at The Reserve at East Longmeadow.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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