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200 Glenwood Circle, Monterey, CA 93940
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Gwyn McColl
-
Child of resident/client
4.0
New to The Park Lane
Moving my mom to The Park Lane was a huge decision for all of us, and so far so good! Mom is 85, healthy and independent. She has been welcomed into the community and is happy in her new surroundings.
Everyone has been helpful and the staff is very kind.
I will say it's a little rough around the edges, and the food is mediocre. It also feels like a majority of residents are struggling with mobility. It's an older crowd and not necessarily a vibrant and active community. That being said, people seem happy and there are lots of activities for people of all abilities.
But ultimately we are happy with mom's new situation.
About the facility The Park Lane
Find the upscale senior living community you’ve been seeking for your or your loved one’s retirement at The Park Lane in Monterey, California. This memory care, assisted and independent living community showcases modern interiors and common areas that create a high-end, resort-style sanctuary that lies near shopping centers and popular restaurants to explore.
Community Amenities and Services
To fit the individual needs of every resident, The Park Lane offers a variety of assistance services like incontinence care, life enrichment programs, medication management, transportation services, and weekly housekeeping and laundry.
For dining, residents can enjoy an on-site restaurant available 12 hours a day with delicious, seasonally inspired menu options. After satisfying meals, residents can explore everything their new home has in store.
Pamper yourself at the spa, find serenity in the winter garden lounge, stroll through the courtyard along landscaped walking paths, shoot pool in the billiards lounge, or join in a regularly scheduled activity. Day outings, games, happy hours, and more mean there’s always something to enjoy.
Living Arrangements
The Park Lane offers studio, one-bedroom, and two-bedroom apartments that can feature full kitchens, emergency call systems, and private balconies or patios.
State licensing information
To explore the licensing information and compliance histories of senior living communities in the...
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Senior living options offered
Assisted Living
Memory Care
Independent Living
Pricing for The Park Lane
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at The Park Lane
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Compare
The Park Lane
200 Glenwood Circle, Monterey, CA 93940
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6.6
Review score
111 reviews
6.6
Review score
111 reviews
5 star
84%
4 star
7%
3 star
2%
2 star
2%
1 star
5%
9.5
Review score
19 reviews
9.5
Review score
19 reviews
5 star
79%
4 star
16%
3 star
0%
2 star
0%
1 star
5%
8.2
Review score
13 reviews
8.2
Review score
13 reviews
5 star
69%
4 star
15%
3 star
8%
2 star
0%
1 star
8%
6.0
Review score
23 reviews
6.0
Review score
23 reviews
5 star
57%
4 star
17%
3 star
17%
2 star
0%
1 star
9%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Amenities at The Park Lane
Healthcare Services
- Staffing & Ancillary Services
- Medication Management
- Memory Care
- Incontinence Care
- Diabetic Care
- High Acuity Care
- Non-Ambulatory Care
Meals & Dining
- No Sugar
- Pureed Meals
- Restaurant Style Dining
- Low / No Sodium
- Vegetarian
- Professional Chef
- Gluten-free
- International Cuisine
- Room Service
- Meals Provided
- Guest Meals
- Organic
- Vegan
Room Amenities
- Cable or Satellite TV
- Respite or Short Term Stays Offered
- Ground Floor Units
- Wi-Fi/high-speed internet
- Kitchenette
- Bath Tubs
- Handicap Accessible
- Full kitchen
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Resident Parking Available
- Property Convenient to Public Transit
- Transportation at Cost
- Complimentary Transportation
Pets
- Cats Allowed
- Dogs Allowed
- Weight Limit (lbs)
Common areas
- Computer or Media Center
- Library
- Indoor Common Areas
- Meeting Room
- Outside Patio
- Outdoor Common Areas
- TV Lounge
- Beauty Salon
- Barber Shop
- Butterfly garden / Hummingbird garden
Recreational areas
- Swimming Pool
- Arts and Crafts Center
- Fitness Center
- Movie or Theater Room
- Piano or Organ
- Game Room
- Billiards Lounge
- Jacuzzi
Services
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
Languages spoken
- Spanish
- Filipino
- French
Activities
- BBQs or Picnics
- Community Service Organizations
- Live Dance or Theater Performances
- Walking Club
- Live Well Programs
- Resident Band or Musicians
- Wine Tasting
- Cooking Classes
- Day Trips and Outings
- Devotional Activities Offsite
- Happy Hour
- Art Classes
- Gardening Club
- Live Musical Performances
- Stretching Classes
- Cards / Pinochle Club
- Wii Bowling
- Dances
- Pet-focused Programs
- Tai Chi
- Forever Fit
- Karaoke
- Yoga / Chair Yoga
- Holiday Parties
- Educational Speakers / Life Long Learning
- Bridge Club
- Men's Club
- Birthday Parties
- Activities Off-site
- Trivia Games
- Activities On-site
- Brain fitness / Dakim
- Devotional Activities On-Site
Reviews
for The Park Lane
Write a review
A Place for Mom has scored The Park Lane with 6.6 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, The Park Lane has 111 reviews with an average "overall experience" of 4.7 out of 5.
Overall Rating
4.7
Cleanliness
4.6
Friendliness
4.7
Care Services
4.5
Staff
4.1
Meals & Dining
4.0
Activities
4.6
Value for Cost
4.5
A Place for Mom has scored The Park Lane with 6.6 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, The Park Lane has 111 reviews with an average "overall experience" of 4.7 out of 5.
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Verified Review
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1-20 of 111 reviews
Anonymous - Family/friend
Assisted Living
October 25, 2024
Overall recommend
There have been 3 Executive Directors since 2022 and at least that many Executive Chefs. While the building and grounds were obviously luxury at some point, they are not maintained to that level now. They are almost always short staffed. However, the staff they do have are lovely and trying their best. Pacifica Senior Living (parent company) does not pay well so it is hard to hire and keep good employees. Hopefully, that will change soon with the new Executive Director that started in August.
Response from The Park Lane
October 29, 2024
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
P - Family/friend
Assisted Living
June 11, 2024
Review for The Park Lane
We moved my mom out after one month. It was a terrible experience for her. The staff didn't attend to the memory care residents. There were very confused and agitated people entering her room and it wasn't kept clean. Overall a very upsetting experience
Response from The Park Lane
June 19, 2024
We should mention that this family moved their mom out of our community in June 2023. That said, we understand the trauma of a parent transitioning into a memory care unit and therefore always welcome constructive criticism from our families. Because we were open to feedback a year ago, it became clear that a problem existed in our Memory Care leadership. Our current Memory Care Director started in August 2023, and we have since had positive response and amazing support from our families. As a result, almost all of our memory care apartments are filled. If it would help, we welcome this reviewer back to take a tour to see our memory care area today.
Anonymous - Family/friend
Assisted Living
June 7, 2024
Review for The Park Lane
Great for activities. But we signed a contract and they want to raise the rate 10% our contract says 3-5%. And after getting a verbal ok from the manager the rent bill showed 10% my mother was asked to pay the entire amount and then they would reimburse her!
Also contract states how much the charge is for a load of laundry $15 it has been raised to $25 letter sent in a memo without a 30 day notice! And not requiring a signature for a new contract.
My mother still does not have a working thermostat in her room!
Crack in sink is still there a year later.
They move people into rooms that aren't fixed or ready for move in.
The Jacuzzi hasnt worked in years (at least 6) but they show you on the tour and tell you they are waiting on a part!
They should not have to pay for parking!
Intimidation tactics are being used!! Residents were told if you complain (to authorities) people might not live here and we might have to close then where will you be!
Management will answer emails but not return phone calls!
Residents are not being told their packages are at the front desk. Some packages have been there for three weeks!
Response from The Park Lane
June 19, 2024
We pride ourselves on having friendly and professional staff, so please do not believe those that try to tell you otherwise, as we welcome all feedback. We can say that some of the positive changes in our communities are a result of resident and family opinions. And we often use these suggestions as teachable moments. With regard to the laundry service. Linens and towels are cleaned within your monthly rent. The personal laundry service fee was raised in May. We sent out a 60-day letter followed by individual phone calls. For personal laundry, you can elect to use the service, or (as some family members have chosen) wash/dry your mom’s personal laundry using the available machines at no cost. The “Jacuzzi” is a huge disappointment for us as well, and unfortunately, it was broken long before we purchased the building. We have continually attempted to secure a vendor to fix this once and for all. With regard to contractual issues on rent increases, we would like to discuss this with you personally. Please make an appointment with the Executive Director. We will address any maintenance issues at that time. Finally, it is our personal practice to return phone calls within 24 hours.
Gwyn McColl - Family/friend
Independent Living
May 25, 2024
New to The Park Lane
Moving my mom to The Park Lane was a huge decision for all of us, and so far so good! Mom is 85, healthy and independent. She has been welcomed into the community and is happy in her new surroundings.
Everyone has been helpful and the staff is very kind.
I will say it's a little rough around the edges, and the food is mediocre. It also feels like a majority of residents are struggling with mobility. It's an older crowd and not necessarily a vibrant and active community. That being said, people seem happy and there are lots of activities for people of all abilities.
But ultimately we are happy with mom's new situation.
Response from The Park Lane
June 3, 2024
Hi Gwyn, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
Fred - Resident/client
Independent Living
May 1, 2024
ABOUT MAINTENANCE
It’s a paradox. Staff and management are quite friendly. The staff is responsive to requests; management is not. Long-time residents report maintenance problems left unattended to for months or even years. They have grown accustomed to the lack of response. I asked four times for a connection to the free internet but got zero response. The Park Lane holds a monthly Maintenance Chat where residents can speak directly to the Maintenance Director. He promised a fast response (“probably tomorrow”) that never happened. In frustration, I ordered Comcast more than a week later.
I find the food generally good. The delay between ordering a meal and its delivery is typically quite long.
Response from The Park Lane
May 7, 2024
Fred, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about The Park Lane.
Shirley L - Resident/client
Independent Living
January 26, 2024
Current Park Lane review
I moved to the Park Lane in December of 2022. I had a Traumatic Brain Injury and needed to simplify my life as much as possible. I went for a 2 week stay and felt that I could be happy there. For a while I was optimistic,
responses to issues that needed attention were timely, food was healthy and tasty and delivered in a timely manner. Most residents liked being there and felt well-taken care of. Forward 6 - 8 months things gradually changed. Requests for maintenance ignored or done in a way that did not resolve the problem, meals gradually got worse and worse until I really did not want to go to the dining room to eat. In fact, conversations during meals was mostly complaining about the quality and delivery of the food. A dinner could take an hour or more to get. I moved out after being there a year. I WOULD NOT recommend moving there or putting your loved one in this facility. I am not the only one who left, there are many empty units now.
Response from The Park Lane
February 12, 2024
We read every review and share it with the community. Executive Director, Billy Mitchell would like to thank you for your feedback. But you will be pleased to know that the two areas that you mention have been addressed. There is a new head chef since you lived here. And, we apologize for your experience with maintenance, but there are new team members in both the housekeeping and maintenance, and they are fully staffed. We look forward to seeing you in the dining room soon.
Anonymous - Family/friend
Memory Care
August 2, 2023
Memory Care
I'm rating the memory care unit at Park Lane. The other parts of the facility seemed better, but memory care had very little staff engagement. Lack of cleaning or maintenance, and very few activities. When we visited they showed us the beautiful amenities, described an active lifestyle and quality personalized care. The outdoor garden was very nice and they are pet friendly.
Response from The Park Lane
August 9, 2023
Thank you for taking the time to give us feedback about our community. We appreciate the kind words about our building and the garden, and that we are pet friendly. We also appreciate you letting us know of your experience in our Memory Care. We pride ourselves on the overall cleanliness and safety of our residents. We are launching more activities and creating ways for residents to interact with other residents, outside entertainers, outside volunteers, and of course our hard-working staff here at The Park Lane. With this focus, we are improving in the area of resident activity and engagement. All opinions are important to us as we take comments to heart and find teachable moments.
Katherine - Resident/client
Memory Care
May 12, 2023
Beautiful redwoods, Sad it did not work out
I would not recommend this place to anyone. I tried to work with management but decided it was best for Mom to leave as soon as possible. I hope that one day it will get the care, quality, staff, and nursing that one deserves. One should feel safe, cared for, respected, listened to when residing in a place like this. The building is in need constant maintenance, in need of repair, plumbing problems, the gym has outdated equipment, windows and upper decks never cleaned, and everything could use a good scrub. The landscaping is very nice and the grounds are well taken care of. There is a nice walking path, lovely outdoor seating, huge patio in the back, a top floor for events and view of the bay. Lots of potential one day.
Response from The Park Lane
June 28, 2023
Thank you for taking the time to leave this review. I am very sorry to hear of your experience with our community. At The Park Lane, we strive to take care of all of our building and resident needs. There are some areas where we currently excel and there are some we are working hard to improve. Please continue to give us feedback on how we can improve your experience but let’s set up a face-to-face meeting with the Executive Director to discuss building concerns.
Anonymous - Family/friend
Assisted Living
December 22, 2022
Review for The Park Lane
My loved one was initially in the assisted care, think that is what it's called, the higher level of care, and they were not at all timely in responding to their requests. That is the biggest problem that we've had with TPL.
Response from The Park Lane
December 27, 2022
Hello, thank you for your review and for sharing your opinion here on our profile. We will share your comments with the team and work on our communication with families. Would you please reach out to our Executive Director so that we can discuss this review together?
JF - Family/friend
Assisted Living
September 28, 2022
Hire a Private Caregiver because you'll need it
Please do not put your loved one here if they need a lot of assistance because you will NOT get it. They make the bed over my mother's soiled sheets, they do laundry and burn her blouses, they ask our Private how to giver her a shower because they don't know what to do, they are on their phones watching movies while I walk by carrying out loads of trash. There seems to be little to no training. This place is expensive, the food is great, and the gardens are nice. But if you need lots of help, hire a private caregiver, please.
Chuck L - Resident/client
Assisted Living
July 29, 2022
I have been working with [name removed] who is absolutely wonderful! She has made my transition back to this community easy and pleasurable! She is so professional and simply awesome!
Response from The Park Lane
February 13, 2023
Thank you for your 5-star review!
T.A. - Family/friend
Assisted Living
May 25, 2022
Improve medication management
The Park Lane is a great facility, but there's some work that needs to be done in how they handle assisted living. Right now, we are specifically having a problem with the medication my dad is supposed to be getting. I understand when something changes they will need written approval for it, but at the same time they didn't give him the correct dosage that was on the label and that went on for a couple days - he needed that full dosage. There were instructions to cut the pill in half and the refused to cut it in half because, "that isn't what we do". It seems like they can't administer medications properly. My dad isn't happy about it, he knows what needs to be done with his medication(s).
We moved him into assisted living under the guise that he'd be receiving medication management: the correct dosage and in a timely manner at the right time. The maintenance guy comes in and gives it to him and if that's how they do things, then okay. But the timeliness is off, despite the time we've told them. It needs to be given at a specific time, and they'll come in 2 hours earlier. It kind of seems like they want to give it to him whenever they want, so that is an issue that needs to be improved.
Response from The Park Lane
May 27, 2022
Thank you for your positive review, we appreciate your feedback of The Park Lane! We are always more than happy to assist you if anything else comes up. Take care!
Verna P - Resident/client
Assisted Living
May 5, 2022
I have lived at Park Lane for 17 years in chalet [unit number removed]. The garden was what brought me here. I have spent many hours and quite a bit of money on plants and outside labor to help make it beautiful. All the furniture, chairs, tables, umbrella, large batch of daisies were all donated by residents who live in nearby chalets. [name removed], who lived here was kind enough to help with the bird fountain, a small circle in the middle of the lawn and planted many things; and carrying donated patio and furniture. I love to water the flowers and lawn and it makes me happy. My years of volunteering in art classes, library, book club are over as I am now [age removed] years old.
Response from The Park Lane
May 11, 2022
Verna, your wonderful feedback and rating mean a lot to us. Thanks for taking the time to share your experience at the Park Lane!
Anonymous - Toured community
Independent Living
April 11, 2022
beautiful cruise ship like atmosphere
I just toured The Park Lane with my son and I will be moving in in about 6 months. The Park Lane has so many amenities and the residents I talked to were so friendly.
Response from The Park Lane
April 15, 2022
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to share your positive experience. Have a great day!
Dorothy K - Resident/client
Independent Living
April 11, 2022
living at The Park Lane is like living aboard a deluxe cruise liner. once you select your accommodation, you never have to leave it. all the amenities are there. you can order room service or eat in the dining room. there is entertainment, lectures, and excursions as well as exercise classes, crafts, and happy hour. exceptional views, including fireworks, can be seen from the Vista Lounge at the top of The Towers. A Roman-style spa, well-stocked library, and an exercise room are available as well as a mahogany-paneled room for playing poker and shooting pool. there is even an exclusive store, the Serendipity. a beauty salon and massage parlor make living at The Park Lane almost perfect, that, and the exceptional staff led by the Executive Director. all aboard!
Response from The Park Lane
April 22, 2022
Dorothy K, thank you for leaving this detailed review about your experience with our community! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Pat S - Resident/client
Independent Living
April 8, 2022
I really like The Park Lane because there is a lot of people and you can visit someone everyday. I really like the grounds to go out and walk. the employees have been amazing. I've had staff help me do my make up and get ready. they make me feel independent. I also like my room and its slowly coming together. I like the activities we have around the community. I also like the location we are in, its very close to everything.
Response from The Park Lane
April 15, 2022
We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at The Park Lane! Thank you for taking the time to leave us this review about your experience. Take care!
Judy T - Resident/client
Assisted Living
April 4, 2022
the director at The Park Lane is absolutely the very best possible anywhere!
one nurse has been difficult to work with at times, and many have told me they feel the same in the last 2 years. the caregivers and dining room workers do the absolute best work they can do with patience when its needed!
Response from The Park Lane
April 13, 2022
We always strive to provide top-quality service and care to every resident and their families. We are so pleased to hear that you have enjoyed your experience with the Park Lane. We hope that you have a wonderful day!
Patricia N - Resident/client
Assisted Living
April 4, 2022
there is a magical feeling here. all of our needs have been anticipated, from wonderful meals to entertainment. there are beautiful grounds and walking paths to explore and such wonderfully kind and caring workers to assist. the apartments are comfortable with safety features like emergency buttons to wear and in the bathrooms, also soft night lights and safety rails where needed. Park Lane is a happy "village" with a diversified populous. the greatest features of Park Lane are that one never feels alone and one always feels safe and secure, and there are happy smiles wherever you look.
Response from The Park Lane
April 6, 2022
We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at The Park Lane! Thank you for taking the time to let us know how we did!
Marine B - Resident/client
Assisted Living
April 4, 2022
excellent sales director - thorough, answered questions, explained TPL community in detail. generous apartments, facilities and activities are broad in scope, and support a wide variety of interests. staff is pleasant, always says hello and smiles. genuine interest in their clients.
Response from The Park Lane
April 16, 2022
Hi Marine, thank you so much for your positive comments about the Park Lane! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Agnes P - Resident/client
Assisted Living
March 30, 2022
[name removed] has been very helpful, I have no complaints. I am looking forward to moving in.
Response from The Park Lane
April 16, 2022
Agnes P, we're glad you had such a wonderful experience with us! We look forward to you joining our Park Lane family!
Neighborhoods around The Park Lane
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the California regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about California regulations for Assisted Living.
Frequently Asked Questions about The Park Lane
The Park Lane offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Park Lane 6.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (831) 373-0101 to reach a resident at The Park Lane.
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8.2
Review score
13 reviews
8.2
Review score
13 reviews
5 star
69%
4 star
15%
3 star
8%
2 star
0%
1 star
8%
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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