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The Gardens of Castle Hills

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1207 Jackson Keller Rd, San Antonio, TX 78213

For more information about senior living options:
(866) 374-4058
8.7
Review score
44 reviews
Add review
8.7
Review score
44 reviews
5 star
62%
4 star
32%
3 star
2%
2 star
2%
1 star
2%
See all reviews
The Gardens of Castle Hills
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The Gardens of Castle Hills indoor common area
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The Gardens of Castle Hills in google map

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Anonymous
-
Spouse or partner of resident/client
4.0
Review for Gemstone at Castle Hills
There was a lot of turnover in keeping good employees! Really liked the help from some no longer there. Took 2 weeks to get medication that I had brought with me and never saw my medication again! Excuse, always need to get Doctor's approval. How would I have already had medication with ou

About the facility
The Gardens of Castle Hills

Boasting grand plantation-style architecture and lavish service and amenities, Ventura Hills is truly a home away from home. In this memory care community, residents not only receive special one-on-one care, they can also participate in engaging community events and customized memory care activities designed to nurture the body, mind, and spirit. With beautifully landscaped grounds and accommodating, eager staff members providing compassionate service, residents and their families can rest assured knowing their loved one is safe and cared for.

Community Amenities and Services

The community features have been designed with the desires and needs of today’s seniors in mind. With on-site, caring staff available day in and day out, residents appreciate a range of services and amenities such as assistance with daily activities, transportation to medical appointments, and medication management. They also provide hospice services, respite care, and offer visits from rehabilitation therapists to those who need it.

With features designed with the health and happiness of each unique resident in mind, you can be as busy or as relaxed as you wish to be. Mingle in the many common areas and restaurant-style dining room. They provide an arts and crafts room, cozy computer area, quiet library, and even a plant-filled courtyard for...

Read more

Senior living options offered

Assisted Living

Memory Care

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Amenities
at The Gardens of Castle Hills

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • High Acuity Care
  • Medication Management
  • Incontinence Care
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • Room Service
  • International Cuisine
  • Vegetarian
  • Special Dining Programs
  • Low / No Sodium
  • Meals Provided
  • No Sugar
  • Professional Chef
  • Guest Meals
  • Restaurant Style Dining

Room Amenities

  • Wi-Fi/high-speed internet
  • Private patio, deck, or balcony
  • Air Conditioned
  • Ground Floor Units
  • Kitchenette
  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Cable or Satellite TV
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Property Convenient to Public Transit
  • Transportation at Cost
  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Dogs Allowed
  • Weight Limit (lbs)
  • Cats Allowed

Common areas

  • Meeting Room
  • Beauty Salon
  • TV Lounge
  • Central Fireplace
  • Outside Patio
  • Private Bath
  • Library
  • Indoor Common Areas
  • Outdoor Common Areas
  • Barber Shop

Recreational areas

  • Billiards Lounge
  • Arts and Crafts Center
  • Fitness Center
  • Raised Garden Beds
  • Piano or Organ

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning

Languages spoken

  • English
  • Spanish

Activities

  • Intergenerational Programs
  • Reminiscence Programs
  • Educational Speakers / Life Long Learning
  • Birthday Parties
  • Trivia Games
  • Dances
  • Karaoke
  • Live Musical Performances
  • Activities Off-site
  • Devotional Activities Offsite
  • Wine Tasting
  • Devotional Activities On-Site
  • Brain fitness / Dakim
  • Art Classes
  • Day Trips and Outings
  • Holiday Parties
  • Happy Hour
  • Activities On-site
  • Sensory-based Programs
  • Live Dance or Theater Performances
  • Walking Club
  • Catholic Services
  • Community Service Programs
  • Visiting Chaplain or Priest
  • Stretching Classes
  • Live Well Programs
  • Forever Fit
  • BBQs or Picnics
  • Christian Services

Compare

The Gardens of Castle Hills indoor common area
The Gardens of Castle Hills

1207 Jackson Keller Rd, San Antonio, TX 78213

Senior Haven Assisted Living LLC
Senior Haven Assisted Living LLC

14706 Hidden Glenwoods, San Antonio, TX 78249

The Waterford at Westover Hills community exterior
The Waterford at Westover Hills

4315 Rogers Rd, San Antonio, TX 78251

The Landing at Stone Oak
The Landing at Stone Oak

19110 Huebner Rd, San Antonio, TX 78258

8.7
Review score
44 reviews
8.7
Review score
44 reviews
5 star
62%
4 star
32%
3 star
2%
2 star
2%
1 star
2%
10
Review score
21 reviews
10
Review score
21 reviews
5 star
71%
4 star
14%
3 star
5%
2 star
5%
1 star
5%
9.9
Review score
57 reviews
9.9
Review score
57 reviews
5 star
66%
4 star
21%
3 star
5%
2 star
4%
1 star
4%
9.8
Review score
82 reviews
9.8
Review score
82 reviews
5 star
76%
4 star
16%
3 star
2%
2 star
0%
1 star
6%
Studio
--
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Memory Care, Residential Care Home

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Reviews

for The Gardens of Castle Hills

8.7Review score44 reviews
8.7
Review score
44 reviews
5 star
62%
4 star
32%
3 star
2%
2 star
2%
1 star
2%
Imagine Senior Living
9.1
Review score142 reviews2 communities
Write a review
A Place for Mom has scored The Gardens of Castle Hills with 8.7 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Gardens of Castle Hills has 44 reviews with an average "overall experience" of 4.4 out of 5.
Overall Experience
4.4
Cleanliness
4.5
Friendliness
4.5
Care Services
4.5
Staff
4.8
Meals & Dining
4.8
Activities
4.3
Value for Cost
4.4
A Place for Mom has scored The Gardens of Castle Hills with 8.7 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Gardens of Castle Hills has 44 reviews with an average "overall experience" of 4.4 out of 5.
Parent company
Imagine Senior Living
9.1
Review score142 reviews2 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 44 reviews
Anonymous - Family/friend
Assisted Living
October 30, 2025
4.0
Verified Review
Review for Gemstone at Castle Hills
There was a lot of turnover in keeping good employees! Really liked the help from some no longer there. Took 2 weeks to get medication that I had brought with me and never saw my medication again! Excuse, always need to get Doctor's approval. How would I have already had medication with out Doctors prescriptions??? Never received a key for my apartment!! I could not understand when I was promised and never received!
Patricia M - Family/friend
Assisted Living
October 21, 2025
5.0
Verified Review
Our family's experience at Gemstone was very positive
My aunt was only there about a month when she fell and had complications from her surgery. She was not able to go back. I was very impressed with the staff they were very attentive. The food was very good. My aunt enjoyed the activities. I recommend this place to all who are looking for an Assisted Living center.
Joan - Family/friend
Assisted Living
March 20, 2025
4.0
Verified Review
We visit her three or four times a week. It is consistently good.
Owner is often on premises-staff is always receptive to my concerns and will stop what grey are doing to assist if needed. Very quiet place, clean and smells good. Staff often go door to door to remind residents of meal times, exercise, etc. They are pretty easy going, and we have not had any issues/difficulties with them. We are very pleased with our choice-we looked at 5 or 6 facilities but this was the stand out for us.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Robert Clemons - Family/friend
Assisted Living
January 9, 2025
5.0
Excellent place
Excellent faculty. Helpfull. Food is great. People are caring and kind. That’s all.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Diana - Family/friend
Assisted Living
May 31, 2023
5.0
Verified Review
Beautiful,clean facility with caring staff.
Overall we've had a great experience with The Gardens of Castle Hills. All of the staff are very caring except for one of the PCAs. Once I told the director about it though, she was much nicer.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
2
Staff
4
Meals & Dining
4
anonymous - Family/friend
Assisted Living
March 6, 2023
4.0
Verified Review
Friendly staff
We were only here for about a month. It was a great facility. The people were all very friendly and accommodating. They were one of the more reasonably priced places for what you got. In our case it did get confusing as to how much dementia she really had in order to be in the assisted living vs memory care, that was the only reason I gave it a 4 overall. They assessed her as assisted living but once we moved in they wanted to move her over to memory care. I would recommend The Gardens of Castle Hills to others.
Lillian F - Resident/client
Assisted Living
December 14, 2022
5.0
My home
The best part of my new home is the atmosphere is to my liking and I would like for this to continue to by my permanent home
Cleanliness
5
Friendliness
4
Value for Cost
5
Care Services
5
Activities
4
Staff
5
Meals & Dining
5
Barbara - Family/friend
Memory Care
October 12, 2022
5.0
A pleasant relationship
I have power of attorney for my sister who has mental health issues. My experience as a caregiver is made more difficult because I live 200 miles away. The Gardens of Castle Hills offers different levels of care. My sister has been a resident of the "memory care" section at "The Gardens" for 4-1/2 years. I have always found the building to be clean, the atmosphere pleasant and the staff caring and responsive. I would not hesitate to recommend this facility.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
4
Staff
5
Meals & Dining
4
Response from The Gardens of Castle Hills
November 7, 2022
Barbara, thank you for taking the time to leave such a kind review about our community. It is an honor to serve your sister at The Gardens of Castle Hills!
Sue P - Family/friend
Memory Care
October 10, 2022
5.0
Loving caregivers in Memory Care
My husband, who has young onset Alzheimer’s has lived atvthe facility four years, since age 63. New management bought the facility, Gave it the name Gardens at Castle Hills, and have created an excellent, home-like facility. Staff is loving, friendly, and well-trained. The Activities Director creates ongoing engaging experiences for residents and their families. Furthermore, the food is excellent and beautifully prepared. Not as important, but a wonderful feature, is the beautiful grounds.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Gardens of Castle Hills
November 7, 2022
Sue, we appreciate you taking the time to leave such a wonderful review.
Forrest K - Family/friend
Assisted Living
October 10, 2022
5.0
Great Care at Reasonable Costs
Great care at reasonable cost , Great care at reasonable cost , Great care at reasonable cost , Great care at reasonable cost Great care at reasonable cost Great care at reasonable cost Great care at reasonable cost
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Jan O - Family/friend
Assisted Living
October 10, 2022
5.0
Great care
I moved my 88 year old dad here about a year ago. I am so thankful for the kindness and care The Gardens provides on a daily basis. The caregivers, chef, nursing staff, owners all know him and take good care of him. Love this place!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
3
Staff
5
Meals & Dining
5
Response from The Gardens of Castle Hills
November 7, 2022
What a kind review! Thank you for your wonderful words about our staff and community, Jan.
Kathy B - Family/friend
Assisted Living
October 10, 2022
5.0
So thankful!!
The Gardens is just wonderful! Their staff absolutely treats my Mom like family, and are always available to help the family with any needs. Mom felt at home right away. I’m so thankful for everyone who works there!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Gardens of Castle Hills
November 7, 2022
Kathy, we appreciate you taking the time to leave such a beautiful review. We love having your mom here at The Gardens of Castle Hills!
Linda Grimm - Family/friend
Memory Care
September 1, 2022
5.0
Great experience.
The Garden of Castle Hills is a great place for love ones who need extra help or attention.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Gardens of Castle Hills
September 4, 2022
Linda, thank you for taking the time to leave such a kind review about our community!
Susan - Family/friend
Assisted Living
September 1, 2022
5.0
Great location and staff
Everyone my brother has come in contact with is warm, friendly and helpful. He is a little withdrawn, but now participates in almost all the activities and trusts the staff as family. The cafe staff make special foods for him on special occasions which delight him. They will even grill a steak for himnow and then. He also enjoys the cocktail hour events and I love that they invite family to each of these and other special celebrations. and birthday celebrations. So caring. He has more of a social life at The Gardens of Castle Hills than he ever had on his own.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Gardens of Castle Hills
September 4, 2022
Susan, we are grateful for your kind feedback. It is an honor to serve your brother at The Gardens of Castle Hills! Please let us know if there is anything else we can do for your family.
James Denny - Industry reviewer
Assisted Living
August 22, 2022
5.0
Outstanding!
The Dining Director has been there for over 20 years. She has built a great team that cares about each and every resident. The food tastes excellent. The presentation is great and smells fantastic. The quality is as good if not better than most restaurants. Then there are the deserts. They bake a specialty mouthwatering cookie that is out of this world. I do not give out 5 Stars often, in my opinion, this kitchen's service and thoughtfulness deserve it.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Alyson Q - Family/friend
Assisted Living
April 13, 2021
5.0
Verified Review
A home away from home
She was here before covid and now is here after so a lot of protocols and things that have changed. In the beginning the communication was a little off but other than that they were very proactive and organized to keep the residents safe while still letting them socialize safely. They are a non profit facility, so if my grandma does run out of money they will keep her here. Their food is really good, they provide a lot of variety and they are chef prepared meals. My grandma loves all the activities, they have things like bingo, wine night, exercise classes, movie nights, etc. Prior to covid they had church and communion. They have their own transportation as well so they take the residents to their appointments and the grocery store when needed, the bus is extremely nice as well. We are very pleased and I would recommend them to others who are looking.
Cleanliness
5
Friendliness
4
Value for Cost
5
Care Services
5
Activities
5
Staff
4
Meals & Dining
5
Carol Cornelius - Family/friend
Memory Care
November 6, 2020
4.5
Verified Review
A homey family-type environment
We chose Ventura Hills because they were able to provide us with the exact number we would be paying, the overall appearance of the facility (it is in a very pretty area), it is a smaller community so 1 on 1 care is better, they really treat them like family here. The room sizes here are bigger than what she came from and it is adequate for her needs. The best part about the community so far has been the location, it is very close to us and it is just such a pleasing environment. All of the residents seem very happy here and we are impressed with Ventura Hills. It is also such a safe place for my mom during COVID because I see how they do everything and I do not have to worry.
Cleanliness
4.5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
4
Anonymous - Toured community
Memory Care
September 9, 2020
5.0
2995+ This is a nice place with a beautiful outside area (nice view). Bigger room choices. A bit expensive but have a price break offering right now. Good reviews. Looks the best, so far.
Cleanliness
5
Friendliness
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
August 28, 2019
3.0
Move from Brookdate to Ventura Hills has been mixed
My mom has been here for several months and since the change from Brookdale to Ventura Hills there have some aspects that have thankfully remained the same and some that have changed. The wonderful chef and kitchen staff have maintained the same high quality of food which is so helpful in keeping my mom eating well and enjoying her meals. They are all so accommodating, know the residents likes and dislikes, and dietary restrictions - such a blessing! Activities have remained the same and they are adequate for most residents. Medical staff (the assisted part of assisted-living) though seems to have been reduced. We've had to push to get all the assistance we are paying for. They need to hire at least one more person or two per shift as there have been times when I could not locate ANYONE to get the help that was needed.
Cleanliness
4
Friendliness
4.5
Value for Cost
2.5
Care Services
2.5
Activities
3
Anonymous - Toured community
Memory Care
March 17, 2018
4.0
Really liked this also, staff were nice and spike to a resident who loves it. The only thing that it is further from family.
Cleanliness
4
Friendliness
4
Value for Cost
4
Viewing 1-20 out of 44 reviews

Neighborhoods
around The Gardens of Castle Hills

See what the neighborhood has to offer and what’s nearby:
The Gardens of Castle Hills in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Texas’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Texas’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions
about The Gardens of Castle Hills

The Gardens of Castle Hills offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored The Gardens of Castle Hills 8.7 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (210) 375-8132 to reach a resident at The Gardens of Castle Hills.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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