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2959 76th Avenue Southeast, Mercer Island, WA 98040
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CH
-
Child of resident/client
5.0
Secure but still social community.
They had a really thoughtful and full welcoming and transition approach. They really took the time to understand what my mom needed, and they have tweaked things along the way based on what she needs. The facility is great as well. It's clean and meets her needs. There are a variety of... activities and places for Mom to do things or hang out and be social. One unique feature that we were looking for and found at Sunrise Mercer Island is a secured assisted living facility. So Mom, at an early stage of dementia, still has the freedoms of assisted living and gets to interact with people who are not on the level of needing memory care. Yet the facility is still locked, which gave us peace of mind because she has some wandering behaviors. Since she is still super communicative, being able to interact with others who are not at an advanced stage of dementia has been very helpful to her.
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About the facility Sunrise of Mercer Island
Right in the center of Lake Washington, Sunrise of Mercer Island sits in a charming oasis between downtown Seattle and Bellevue, Washington. Our compassionate team members support, enrich, and care for each resident through personalized attention and supportive services. We provide assisted living and memory care, with monthly wellness visits provided by an on-staff licensed nurse.
Residents at Sunrise of Mercer Island can start their morning enjoying the views of the Cascades, Lake Washington, and Mercer Island on our wraparound porch. When they are ready to explore the town and surrounding communities, we are within easy reach of Pike Place Market, Seattle Center, the monorail, and plenty of shopping and dining options at The Bellevue Collection. Residents also enjoy staying on Mercer Island to spend time in the local boutiques, galleries, library, and senior center. We are close to the medical care at Swedish of First Hill in Seattle as well as Overlake Hospital in Bellevue.
Community Services and Amenities
Our team is committed to providing resident- and family-centered care and services on Mercer Island. We prioritize communication with family members through our family engagement app — where we send photos, videos, community updates, dining menus, and more. We also utilize Sunrise CareConnect,...
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Senior living options offered
Assisted Living
Memory Care
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Amenities at Sunrise of Mercer Island
Healthcare Services
- Staffing & Ancillary Services
- High Acuity Care
- Memory Care
- Incontinence Care
- Medication Management
- Diabetic Care
- Non-Ambulatory Care
Meals & Dining
- Meals Provided
- Restaurant Style Dining
- Guest Meals
- Special Dining Programs
- Professional Chef
- No Sugar
- Low / No Sodium
Room Amenities
- Handicap Accessible
- Kitchenette
- Respite or Short Term Stays Offered
Community Amenities
On-site dining options
- Private Dining Room
Common areas
- Outdoor Common Areas
- Indoor Common Areas
- Library
- Meeting Room
- TV Lounge
- Beauty Salon
Recreational areas
- Arts and Crafts Center
Services
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
Languages spoken
- English
- French
- Filipino
- Mandarin
- Spanish
Activities
- Activities On-site
- Activities Off-site
- Devotional Activities On-Site
- Dances
- Live Well Programs
- Devotional Activities Offsite
- Educational Speakers / Life Long Learning
- Pet-focused Programs
- Birthday Parties
- Happy Hour
- Day Trips and Outings
- Holiday Parties
- Art Classes
- BBQs or Picnics
- Men's Club
Compare
Sunrise of Mercer Island
2959 76th Avenue Southeast, Mercer Island, WA 98040
AMC Private Care
11300 SE 180th Place, Renton, WA 98055
Brookdale West Seattle
4611 35th Avenue Southwest, Seattle, WA 98126
Sunrise of Bellevue
15928 Northeast 8th Street, Bellevue, WA 98008
8.0
Review score
15 reviews
8.0
Review score
15 reviews
5 star
46%
4 star
13%
3 star
7%
2 star
7%
1 star
27%
10
Review score
7 reviews
10
Review score
7 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
9.9
Review score
38 reviews
9.9
Review score
38 reviews
5 star
55%
4 star
32%
3 star
5%
2 star
3%
1 star
5%
9.9
Review score
30 reviews
9.9
Review score
30 reviews
5 star
81%
4 star
13%
3 star
3%
2 star
0%
1 star
3%
Studio
--Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Memory Care, Residential Care Home
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Memory Care
Reviews
for Sunrise of Mercer Island
Write a review
A Place for Mom has scored Sunrise of Mercer Island with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Sunrise of Mercer Island has 15 reviews with an average "overall experience" of 3.3 out of 5.
Overall Rating
3.3
Cleanliness
3.8
Friendliness
3.5
Care Services
3.2
Staff
3.7
Meals & Dining
4.0
Activities
3.3
Value for Cost
3.1
A Place for Mom has scored Sunrise of Mercer Island with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Sunrise of Mercer Island has 15 reviews with an average "overall experience" of 3.3 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-15 of 15 reviews
Celeste
Memory Care
January 9, 2024
Wonderful Assisted Living Community
Sunrise of Mercer Island is like a big, warm hug. You can feel the compassion that the staff has for the residents as soon as you walk into the building, and the care provided is second to none. I take great comfort knowing that those who live here are well taken care of and happy within their home.
Response from Sunrise of Mercer Island
January 17, 2024
Hi Celeste! Thank you so much for your kind words about Sunrise of Mercer Island. We strive to create a warm and compassionate environment for our residents, and we're thrilled to hear that you feel the care provided is top-notch. It's our pleasure to ensure our residents are well taken care of and happy.
Anonymous - Toured community
Assisted Living
March 7, 2022
tour of Sunrise
we toured Sunrise of Mercer Island and received an overall good impression. we chose another community because it outperformed Sunrise in all above categories. our loved one also knew someone at the other community, which always makes things easier.
CH - Family/friend
Assisted Living
February 1, 2022
Secure but still social community.
They had a really thoughtful and full welcoming and transition approach. They really took the time to understand what my mom needed, and they have tweaked things along the way based on what she needs. The facility is great as well. It's clean and meets her needs. There are a variety of activities and places for Mom to do things or hang out and be social. One unique feature that we were looking for and found at Sunrise Mercer Island is a secured assisted living facility. So Mom, at an early stage of dementia, still has the freedoms of assisted living and gets to interact with people who are not on the level of needing memory care. Yet the facility is still locked, which gave us peace of mind because she has some wandering behaviors. Since she is still super communicative, being able to interact with others who are not at an advanced stage of dementia has been very helpful to her.
Josie S - Family/friend
Assisted Living
November 3, 2021
There are other choices now.
A pretty location and nice building but their nursing staff needs to be overhauled. Our parent was very close to being diagnosed with sepsis (life threatening/rapid death) while in their care from an undiagnosed UTI. Come on people you know the signs of an UTI (or at least you should). There are other options on Mercer now.
We moved our parent out of this facility.
Response from Sunrise of Mercer Island
November 18, 2021
Hi Josie, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and have seen your feedback on various sites, so we greatly encourage you to contact us at information@sunriseseniorliving.com so that we can learn more. –The Sunrise Team
Anonymous - Toured community
Memory Care
December 31, 2020
memory care rooms were very small, no closet space at all
Nancy. - Family/friend
Memory Care
November 8, 2019
Safety concern.
This seemed like a lovely community and the staff seemed attentive. Recently, however there was an incident that I must report in order to warn of my worry for the safety at Sunrise. A friend of mine, who has been here for a few months, was recently attacked and hit by another patient. He could not defend himself because he is in a wheel chair. The man who hit my friend is remaining in the facility and so my friend is having to leave. I am very disappointed and would not recommend this facility.
Response from Sunrise of Mercer Island
November 13, 2019
Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email information(at)sunriseseniorliving(dot)com with further details so we may follow up. Thank you. - The Sunrise Team
Rosalee - Toured community
Memory Care
March 29, 2019
Review of Sunrise of Mercer Island
Most pleasant place. The staff is always kind. The RN is so patient and smart. The residents are calm and happy. Always smells nice and filled with love and compassion.
Anonymous - Family/friend
Memory Care
March 29, 2019
Review of Sunrise of Mercer Island
An incredible community with the most lovable and caring staff. We are so glad we found this place, they are truly a blessing.
Anonymous - Toured community
Memory Care
August 23, 2018
This place is so far my first choice. The size, the bridge from assisted to memory care and personal caregiver attention are all strong. It's got more of a home feeling. The only negative is the size of the studio available--very very small
Anonymous - Family/friend
Memory Care
March 4, 2018
Not What It Used To Be
We are writing this review so that others looking for assisted living facilities for their patents can have the following information.
It is our opinion that this facility is not what it once was….
Our parent went from an extremely healthy, mobile individual to a person who could not hold their head up and could not walk a few steps and therefore was in a wheelchair in a matter of weeks. It turns out this was completely unnecessary and could have been avoided.
It turns out that Sunrise Mercer Island had been crushing extended release beta blockers twice a day for over 30 days when those beta blocker pills were CLEARLY labeled DO NOT CRUSH. Note: By crushing extended release drugs the patient is receiving a large amount of that drug right away instead of the drug being evenly distributed in their body over the next 12 hours. We feel there is a direct correlation between our parent’s rapid decline and the mishandling of this prescription medication.
After the new Executive Director said to us that she was very sorry for what has happened to our parent, she said "By the way we will also need to increase your parent's care cost."
Another example of this facility not being what It used to be....Upon visiting our parent and seeing that our parent looked 20 pounds heavier than they did four days earlier and our parent was mumbling and unable to speak clearly, I went into the nurses office and said that there is something very wrong with our parent. I asked, "Is this what happens when they are about to die?" The response I got from the nursing staff was “It’s in God’s hands we cannot know when it is their time” I said I know that .... but something is very wrong with our parent. The next response was “They looked fine this morning and after all they are in the 90’s”
Unwilling to just wait and see what happens (as Sunrise was willing to do) I called the doctor and the doctor said to bring our parent in right away. I did so and the doctor diagnosed our parent with a Urinary Tract Infection (UTI).
Our parent's doctor told us that ... if we had not called and gotten our parent in right away, the UTI could have turned into sepsis (btw death happens rapidly with sepsis). When I returned from the doctor and told the Sunrise nursing staff "it is not that our parent is in their 90's, it is an urinary tract infection (uti)." The Sunrise Mercer Island nurses looked at one another and said "oh another one"
It is our opinion that the UTI was caused by the Sunrise care staff not giving our parent a shower for over 2 weeks. We were UNAWARE of this (we were led to believe showers were given 2 times a week and if the resident declined the shower then family would surely
be notified).
We feel these were completely unnecessary and traumatic experiences for our parent and we feel that others should be made aware of these situations.
These are our experiences and our opinions of Sunrise Mercer Island.
Reviewed February 2018
Anonymous - Toured community
Memory Care
October 26, 2016
Wonderful But Not The Best Fit
It was a nice tour and we were stuck between them and another place. It is a big facility for the residents. She would of had a little apartment. It is more of a community living. We were looking for more care and felt that it would not have been the best fit. I would absolutely recommend them to family and friends.
Anonymous - Family/friend
Memory Care
March 9, 2016
A facility to avoid
This facility is a mess right now. My mother has lived there for more than 4 years, and their care has continued to get worse each year, while the price continues to rise faster than inflation.
The facility is run somewhat like a hotel. What this means is that the building *looks* nice. The food is good, and the cosmetic details are well-attended. This gives the impression of a properly-managed assisted living facility. Unfortunately, the aspect that makes the largest difference to seniors with dementia is the actual care, and in this area, they are failing badly.
The facility is properly staffed. They'll advertise their staff-to-resident ratio, which is indeed good. What they won't tell you is that in their memory care area, caregivers are given tasks (kitchen/laundry) that are often delegated to non-caregiver staff at other facilities, reducing the time caregivers have to provide actual care.
The reason for the extra duties is that the memory care area is physically isolated (3rd floor, secured, one slow elevator). What this also has meant is minimal attention from management. The facility's executive director has an office on the first floor. She rarely ventures up to the memory care area, and when she does, it's to attend to flowers/decorations/other purely cosmetic details that the residents are completely unaware of. The caregivers operate with virtually no supervision. There is essentially no coaching or hands-on training done by the better staff members, or "leads". Anytime I pass instructions to a staff member regarding my mother, I need to personally repeat those instructions to all the other staff who work with mom. After dinnertime, I'll routinely arrive at the facility to find a living room full of residents, with all staff playing on their smartphones, ignoring the residents. The protocol is to check residents for "changing" every 2 hours, but that just isn't followed. They're in the bad habit of opening windows to mask the smell of incontinent residents. They do this even during the dead of winter, with residents just a couple feet away from open windows. Anyone familiar with senior care knows how easily they get cold, especially once they're wheelchair-bound and become inactive.
In my time there, I've had to do everything from explaining how to sit Mom in a chair to avoid ruining her posture, to how to avoid putting too much lotion on her face so it doesn't get in her eyes, causing her to tear up, to how to properly change my mother's incontinence products. I've literally had to talk with the caregivers' manager about staff not understanding that they need to wipe residents "front to back". This problem wasn't only occurring with male staff members; it was female staff, too. Other staff members I've needed to coach through putting on Mom's diaper so it wouldn't fall off. These are all things you'd expect proficiency in from someone you hired as an hourly babysitter.
Worse yet, I've had a continual struggle getting the facility to respect medical instructions given regarding my mother (note: I'm the next-of-kin, only child, full DPOA & healthcare proxy documentation). My mother has a pre-existing seizure disorder, for which there is no medical remedy. She's been to the hospital before, but has always returned to normal by the time she even gets there. At one point in the past, she picked up an infection in the hospital she didn't have when she went there. I've instructed the facility not to call paramedics for seizures, and instead call me. They haven't stuck to any set protocol. When paramedics are called, I'm never allowed to speak with them directly (e.g. because they call me too late). The staff continues to be ignorant of my mom's condition, despite me doing everything from explaining the history to their nurses, to even providing a smartphone video showing what mom looks like during a (past) seizure. Yet, when the EMTs arrive, the staff are unable, or not articulate enough to communicate adequately with EMTs, who are left in the dark about Mom's normal state. The facility has repeatedly taken down or moved my doctor-signed POLST form that I put on Mom's door explaining that she does not want to be hospitalized for seizures.
I've also had problems in the past, both with the facility wanting to give Mom a medication that I told them not to give her, and in another case, taking her off an existing medication, consulting with her doctor directly, and not me. Needless to say, I had previously told them that I want to be in the loop for all such decisions.
Their nurses have time and time again gotten in the way of providing Mom good care, rather than helping improve her care. When it came time to get Mom a wheelchair, the facility nurses dragged their feet at every step, requiring me to push them during every transfer of information between them, and the doctor or physical therapist that shows up at the facility to see residents. They simply got in the way. It took 7 weeks to process the wheelchair application, while Mom was in an unstable state, at risk for a fall at any time. This was *not* a delay on the part of Medicare (CMS). I saw the forms. What Medicare asked for in documentation was very basic.
During last summer, the facility found bedbugs in multiple rooms on Mom's floor. The management kept the finding quiet (from family members), until it became clear that what was happening with my mother (red spots on her skin) was likely bedbugs, and we needed to exterminate. 2 or 3 months, my mom was bitten on almost a daily basis. Totally unnecessary, the facility just wanted to avoid the appearance of a big problem.
At another time last summer, another resident (with a physical problem limiting her mobility) fell in the hallway. I arrived to have lunch with my mom, and found the resident lying in an awkward position in the hallway. I asked staff if they knew, and they said they were aware, but the resident had declined help. While that sometimes happens, I went over to the resident, who was crying and repeatedly calling for help. I asked if she wanted some water, she said yes, and I brought her some. She immediately calmed down. I loosened the brace that she wears on her lower leg, which was digging into her calf in what looked like a painful way. I had to go attend to my own mother, and after a few minutes, the fallen resident again began to call out for assistance. The staff continued to leave her there alone for another half-hour. They didn't even lift her up onto a chair, or some other way to ensure she wasn't twisted up on the floor with her weight pressing on only one arm.
A couple years ago, a complaint brought to the attention of the management resulted in a closed-door meeting between myself and nearly all "managers" at the facility (despite me only requesting a meeting with the director and head nurse). At the meeting, the director either suffered a serious lapse of memory, or lied to me outright about her handling of the latest seizure. After I threatened to file a complaint with DSHS, and make public my complaints (like this) the company's representative from corporate HQ contacted me to tell me they had filed a complaint about *me* "disrupting" their facility.
I have little doubt that this review will bring similar retaliation, but at some point, I have to try to keep other families from the same fate, and perhaps spur the facility to re-evaluate the way they do business. This is a systemic problem that doesn't go away with family silence.
Mercy - Family/friend
Memory Care
July 25, 2015
Bad
The caregivers are really good and i am impressed and feel welcome.However,i have had encounters with a member of the management which left me with questions more than answers.She seemed to know nothing yet she was incharge of the care provision.Disapointed!
Response from Sunrise of Mercer Island
August 26, 2015
Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email Information (at) SunriseSeniorLiving (dot) com with further details so we may follow up. Thank you, Sunrise Team
Lauderee - Family/friend
Memory Care
February 13, 2014
Pricey , but Loving and Personal
The staff is wonderful! They take excellent care of my mother and I am very happy with her care . I do not agree that everything is covered in the cost of the room, though- which is extremely expensive. You pay a cable bill, which to me is just silly- for the cost at thevery least throw in the cable ! Then the cost of care is adjusted as your parent gets more needy- also you pay a daily med fee. It's all in the monthly total, but it will go up unless your parent gets less dependent. Sunrise is friendly, loving, clean and caring. You get what you pay for - the staff take time w / the residents, too. I looked at a LOT of places. My mom 's happy and so am I :) Choose a place carefully.
A Place For Mom Customer - Toured community
Memory Care
June 15, 2013
A bit pricey at over 6000 p...
A bit pricey at over 6000 per month. On the other hand, everything is covered with that fee, and I really liked the feel of the place.
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Frequently Asked Questions about Sunrise of Mercer Island
Sunrise of Mercer Island offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Sunrise of Mercer Island 8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (206) 232-6565 to reach a resident at Sunrise of Mercer Island.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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