VERIFIED PARTNER
16621 North 38th Street, Phoenix, AZ 85032
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2323 Photos available
55 Floor plans available
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About the facility Pacifica Senior Living Paradise Valley
Find compassionate care options for assisted living and memory care at Pacifica Senior Living Paradise Valley. This community’s sunny campus in Phoenix, Arizona, lies in close reach to a wealth of fun things to explore throughout the metropolitan area, from shopping and dining to mountainous state parks that surround the city.
Community Amenities and Services
Pacifica Senior Living Paradise Valley’s well-trained staff ensure that your loved one will receive the proper care you’ve been seeking for their retirement. Services include 24-hour staffing, a licensed nurse available seven days a week, a specialized memory care program, assistance with a range of activities of daily living (ADLs), and more.
In the dining room, the community’s executive chef prepares three fresh meals each day with senior health in mind. After satisfying meals, residents have a multitude of outlets for relaxation and entertainment throughout their new home.
Participate in daily social programs, tend plants at raised garden beds, pamper yourself at the beauty salon, or set out on your own adventure in the Phoenix area. Whether enjoying the comforts of their new home or exploring the city, your loved one is sure to find a fulfilling lifestyle at Pacifica Senior Living Paradise Valley.
Living Arrangements
Pacifica Senior Living Paradise Valley...
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Senior living options offered
Assisted Living
Memory Care
Pricing for Pacifica Senior Living Paradise Valley
Total monthly costs depend on room type, select services, and the level of care needed.
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Assisted Living
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Studio
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1 Bedroom
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2 Bedrooms
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Semi-Private
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Memory Care
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Studio
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Semi-Private
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Pacifica Senior Living Paradise Valley
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Compare
Pacifica Senior Living Paradise Valley
16621 North 38th Street, Phoenix, AZ 85032
Caring for Loved Ones
12414 N 38th St, Phoenix, AZ 85032
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5 star
92%
4 star
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Studio
Starting at $X,XXX/moStudio
--Studio
--Studio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Memory Care, Residential Care Home
Care types offered
2
Memory Care, Residential Care Home
Care types offered
1
Memory Care
Amenities at Pacifica Senior Living Paradise Valley
Healthcare Services
- Incontinence Care
- Staffing & Ancillary Services
- High Acuity Care
- Memory Care
- Medication Management
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- Special Dining Programs
- Meals Provided
- Low / No Sodium
- Guest Meals
- Vegan
- Professional Chef
- Pureed Meals
- No Sugar
- Vegetarian
Room Amenities
- Wheelchair Accessible Showers
- Ground Floor Units
- Garden View
- Handicap Accessible
- Respite or Short Term Stays Offered
- Cable or Satellite TV
- Wi-Fi/high-speed internet
- Kitchenette
Community Amenities
Transportation & parking
- Transportation at Cost
- Property Convenient to Public Transit
- Uncovered Parking
- Resident Parking Available
Pets
- Cats Allowed
- Weight Limit (lbs)
- Dogs Allowed
Common areas
- Indoor Common Areas
- Outside Patio
- Outdoor Common Areas
- TV Lounge
- Private Bath
- Meeting Room
- Barber Shop
- Beauty Salon
Recreational areas
- Game Room
- Arts and Crafts Center
Services
- Beautician
- Housekeeping
Languages spoken
- German
- Spanish
- French
- English
Activities
- Karaoke
- Brain fitness / Dakim
- Reminiscence Programs
- Birthday Parties
- Devotional Activities On-Site
- Activities On-site
- Forever Fit
- Pet-focused Programs
- Activities Off-site
- Resident Band or Musicians
- BBQs or Picnics
- Montessori Programs
- Cooking Classes
- Holiday Parties
- Live Musical Performances
- Day Trips and Outings
- Trivia Games
- Yoga / Chair Yoga
- Art Classes
- Live Dance or Theater Performances
- Stretching Classes
Reviews
for Pacifica Senior Living Paradise Valley
Write a review
A Place for Mom has scored Pacifica Senior Living Paradise Valley with 8.4 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Pacifica Senior Living Paradise Valley has 82 reviews with an average "overall experience" of 4.6 out of 5.
Overall Experience
4.6
Cleanliness
4.8
Friendliness
4.7
Care Services
4.7
Staff
4.5
Meals & Dining
4.4
Activities
4.7
Value for Cost
4.7
A Place for Mom has scored Pacifica Senior Living Paradise Valley with 8.4 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Pacifica Senior Living Paradise Valley has 82 reviews with an average "overall experience" of 4.6 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 82 reviews
Anonymous - Family/friend
Memory Care
February 19, 2026
Paradise Valley Senior Living review
Paradise Valley Senior Living is recently under new management and is still adjusting in many areas. There is a care worker in each cottage and a med tech (one per two cottages) who distributes medication and assists with other needs. Most of the med techs were good.
The cottage was situated near another cottage, both with access to a lovely outdoor area with walking paths and benches in the sun and shade — very pretty landscaping.
I felt comfortable coming and going throughout the day. I could sit in the living area or take my loved one outside, or sit in the room with the TV. Residents were able to do the same. The only problem was that there were not enough workers to supervise all the residents. I saw one woman who would crawl outside and inside without anyone paying attention to her. Once when she came into the cottage and was crawling on the floor, the care worker called out to her to get up but made no effort to help her. That was one of the workers I later reported for not doing her job.
Pull-ups and diapers are not changed without a med tech assisting. There were occasions when my loved one sat in a soiled diaper for hours. Within a few weeks, a serious bed sore developed. A hospice wound care technician came every few days to treat it.
The weekday cottage workers were usually caring. I dreaded the weekends because the residents did not always receive everything they needed.
Staff:
[Name Removed] – Executive Director: He was helpful during the initial interview but fairly unavailable afterward.
[Name Removed] – Sales Director: She was the main contact during admission, cottage assignment, and room readiness. She is organized and attentive. On move-in day, the room was not clean — there was urine on the floor and mattress — but she had the bed changed and the floor cleaned that afternoon. She was always available, even when concerns did not pertain to her specific role.
[Name Removed] – Resident Care Coordinator: Hard-working and knowledgeable about each resident. She was available to discuss changing health needs and was able to arrange hospice quickly when additional care was required. She listened and gave good advice. I reported instances of lax care to her, and she was receptive and noted the staff involved. She mentioned they were working on readjusting staffing.
During the month my loved one was there, a doctor never saw him. I had to contact prior physicians to adjust medications. The staff nurse saw him, but a doctor was never arranged (insurance required a physician to be assigned).
[Name Removed] – Receptionist: Always pleasant and helpful. An excellent employee.
[Name Removed] – Nurse: She frequented the cottage and attended to residents’ needs. She went above and beyond, showing love and concern. When health declined, she checked in daily and communicated with hospice.
Activities: I did not see activities planned for this cottage. There was a TV in the living area, but little effort to find programming residents might enjoy — usually the news ran all day. In December, I saw residents from other cottages attend a Christmas celebration with music and entertainment, but no one from this cottage was brought to the main building. Most would have enjoyed it. It seemed likely there were not enough staff to transfer residents while supervising those who remained.
Food/Dining: Food was prepared by a new chef in the main kitchen and transported to each cottage. Meals were served on sectioned plates. The menu was varied and looked appetizing. However, more care could have been taken for residents who had difficulty chewing. I microwaved vegetables for a few residents so they could eat them more easily. Puréed meals were provided for those who needed them. Desserts always looked good.
Beauty Shop: The on-site beautician was great — patient and cheerful. However, after three weeks, the necessary paperwork had not been sent to schedule a haircut, so I arranged an appointment myself.
Cleanliness: In addition to the cottage care worker, there is separate staff for cleaning and laundry, and they do a good job. The cottage care worker is responsible for cleaning additional messes during the day, though some were slow to show initiative.
Room/Apartment Size: The room included a wardrobe and bed; we brought additional furniture. The bathroom was very nice and clean. The room was a good size, and it was easy to set up a month-to-month DIRECTV subscription. After move-in, the room was consistently kept clean.
Kristina - Family/friend
Memory Care
September 29, 2025
Frustrating Experience.
The rooms and facility was nice enough. The staff in my dad's unit were poorly trained and unkind. My Dad died at the facility with no hospice care because no-one recognized his condition. After he passed we never heard one word from the facility. No note or call, no assistance NOTHING. Communication with the administrator was horrible. I cannot recommend this facility.
Response from Pacifica Senior Living Paradise Valley
October 2, 2025
We understand you are grieving, and we are truly sorry for your loss. Due to HIPAA privacy laws, we are unable to respond directly about your dad’s care, but surely a family member or designated POA was actively participating with us. We offer hospice on a consistent basis, and our Executive Director Carlos is always available for family members. We wish your family peace at this time.
Elena Thornton - Toured community
Assisted Living
August 1, 2025
My husband and I recently toured Paradise Valley Senior Living for my MOM!!! WOW! What a Super Extraordinary home for so many residents. We met incredible staff, residents and observed fun activities. Such great energy moving through the whole place. I am so looking forward to my Mom living there. A very special place. Thank you so much [name removed] and [name removed] for welcoming us and a great tour!!!
Response from Pacifica Senior Living Paradise Valley
August 6, 2025
Elena, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Paradise Valley Senior Living.
Anonymous - Family/friend
Assisted Living
July 8, 2025
Good Overall Value
Most of the caregivers are wonderful. Communication with/from staff and administration is difficult and it can be challenging to get the information you need; just keep asking questions! Not much variety in activities, but the Activities Director is super sweet and loves the residents. Food is amazing!!
Response from Pacifica Senior Living Paradise Valley
July 9, 2025
We appreciate all feedback and we love that there are some great positives here, such as the caregivers, the Activities Director and the food. We will discuss the areas that you see can be improved and use this as a teachable moment. Thank you for your openness.
Marlene - Family/friend
Assisted Living
April 11, 2025
Paradise Valley Review
Most everyone is helpful and willing to work with you.
The main reasons we chose this facility over others was because of the private room he was able to get and it is a pet friendly facility so he could have his cat.
Response from Pacifica Senior Living Paradise Valley
April 18, 2025
Hi Marlene, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
Susan D - Resident/client
Assisted Living
October 30, 2024
My husband had wonderful time at Pacifica. The personnel were very attentive. I was kept in the loop when issued occurred I also liked that I that I didn't have to bring med meds and the doctors needing would come to him.
Response from Pacifica Senior Living Paradise Valley
October 30, 2024
Thank you Susan for your positive recommendation of Pacifica Senior Living Paradise Valley! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Anonymous - Family/friend
Memory Care
October 18, 2024
my family's experience
The idea of cottages and the secured area for residents to wander around. That there are different levels of care as needed for residents. Improvement would come if staff was more helpful in the cottages. They seem to acknowledge concerns but no effort made to correct the concerns.
Response from Pacifica Senior Living Paradise Valley
September 16, 2025
Thank you for your feedback. We’re glad you value our cottages and care options, and we’ll share your comments with our team to help improve our resident experience.
Patrick Miano - Toured community
Assisted Living
September 29, 2024
The staff and residents are helpful and friendly. They allow you to feel at home. The food looks good and they accommodate special diets. I must admit I was impressed when I toured the facility. The staff seems interested in the residents, who seem content.
Response from Pacifica Senior Living Paradise Valley
October 1, 2024
Thank you Patrick for your positive recommendation of Pacifica Senior Living Paradise Valley! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
KR - Family/friend
Assisted Living
September 4, 2024
Review for Pacifica Senior Living Paradise Valley
It was a difficult to realize that she needed more care than I could provide. Thanks to the recommendations I was able to find a community that not only meets her needs but provides an atmosphere that we are both comfortable with. I would recommend it highly.
Response from Pacifica Senior Living Paradise Valley
September 5, 2024
Kr, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Paradise Valley!
Marlene Brandemuehl - Family/friend
Memory Care
May 23, 2024
2 months in…
Pacifica has been a great facility. If there was a section titled Communication I would have given it a 4 but that’s really been my only issue. They were 5 star communicators before we signed. It’s been nothing urgent and with being a new family to this entire process, we had a lot to learn. We don’t know what we don’t know so I’ve learned to ask a lot of questions and guide the level of care for my father from there.
Response from Pacifica Senior Living Paradise Valley
May 31, 2024
Thank you Marlene for your positive recommendation of Pacifica Senior Living Paradise Valley! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Nancy G - Family/friend
Memory Care
April 22, 2024
They care
My ex-spouse (for whom I serve as healthcare POA), has been a memory care resident with Pacifica at Paradise Valley for a year and a half. From our initial visit, through the creation of his care plan, actual move & subsequent daily care, both he & I have been treated with professionalism, respect, empathy & wisdom. My input & perspective have been honored & welcomed as treatment plans are updated to provide him the appropriate care he deserves as the disease progresses. I feel they all sincerely care.
Response from Pacifica Senior Living Paradise Valley
April 26, 2024
Thank you Nancy for your positive recommendation of Pacifica Senior Living Paradise Valley! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
William S - Family/friend
Assisted Living
April 8, 2024
An Outstanding Facility
It would be hard to overstate how impressed I am with the facility and the staff. Everyone is professional, friendly, and demonstrates a willingness to make residents comfortable. The marketing director has been particularly helpful and ma de a difficult move easier and more comfortable. The residents care director is very knowledgeable and responsive which gives me a high level off confidence that my daughter will be properly cared for. I would highly recommend Pacifica to anyone.
Response from Pacifica Senior Living Paradise Valley
April 12, 2024
Thank you William for your positive recommendation of Pacifica Senior Living Paradise Valley! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Michelle R - Resident/client
Assisted Living
December 22, 2023
The men and women are great caregivers. They are very helpful and so nice.
Response from Pacifica Senior Living Paradise Valley
December 27, 2023
Thank you Michelle R for your positive recommendation of Pacifica Senior Living Paradise Valley! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Holly M - Family/friend
Assisted Living
December 22, 2023
Caring staff
I sing praises of the entire staff at Pacifica. From cleaners to maintenance to caregivers to nursing and beyond show true compassion and care!
Response from Pacifica Senior Living Paradise Valley
December 27, 2023
Thank you Holly M for your positive recommendation of Pacifica Senior Living Paradise Valley! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Rhonda H - Family/friend
Assisted Living
December 8, 2023
Good Decision!!
I have found everyone to be extremely helpful with helping me get my mom situated and comfortable in her new living arrangements. The staff is always there to answer any questions and help in any way they can. It's an open door policy which makes it feel more like a family. My mother loves her apartment and the cleanliness of the facility.
The nursing staff is always there to make sure my mother receives all her care. Just knowing that the staff has my mom's best interest in mind and goes above and beyond to make sure she's happy has taken a lot of pressure off of myself. I am thankful that my mom is in good, caring hands.
Response from Pacifica Senior Living Paradise Valley
December 11, 2023
Thank you Rhonda H for your positive recommendation of Pacifica Senior Living Paradise Valley! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Petra T - Family/friend
Assisted Living
November 17, 2023
Great Home for Mom
Caring home environment. My mom's last year of life made very comfortable.
Response from Pacifica Senior Living Paradise Valley
November 17, 2023
Hi Petra T, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Paradise Valley.
KR - Family/friend
Assisted Living
November 14, 2023
Review for Pacifica Senior Living Paradise Valley
We picked this community, because I liked the cottage feeling. The staff was friendly and answered all questions. Seems more like a home atmosphere which was better for my mom.
Response from Pacifica Senior Living Paradise Valley
November 14, 2023
KR, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Paradise Valley!
Anonymous - Family/friend
Assisted Living
September 14, 2023
Pacifica Senior Living review
The staff members are nice, but there is just not enough and they have difficulty reaching out loved one by phone due to the staffing shortages. When it comes to the quality of care that is so far so good. We have never seen any meals, and there were no activities going on until recently. Based on the experience we have had so far, we would recommend this community to other families but with the understanding that communication can be difficult
Response from Pacifica Senior Living Paradise Valley
October 20, 2023
We appreciate that you took the time to provide us feedback. And we also appreciate your compliment about our quality of care. We read every online review and whenever possible use comments as teachable moments. With regard to staffing, we follow the guidelines given by our licensing requirements. If you have any additional concerns, we suggest that you talk directly to the executive director.
Anonymous - Toured community
Assisted Living
August 8, 2023
My tour with Pacifica Senior Living Paradise Valley was terrible. I walked into their lobby. Nobody knew about our appointment. The lobby looked like it was a storage room with boxes and stuff stashed everywhere. I didn't get to have a tour because they stated they didn't know about my appointment.
Response from Pacifica Senior Living Paradise Valley
August 15, 2023
We sincerely apologize that we missed your appointment and it was miscommunication on our end. The community staff checked the record book and saw that your tour was scheduled. Unfortunately, you arrived just after our community-wide deliveries from Amazon were dropped off and it was human error. Not that this is an excuse but you deserve an explanation. We would like to show you around our community during a time when it is less hectic.
Anonymous - Toured community
Memory Care
May 23, 2023
I toured with Pacifica Senior Living Paradise Valley and it has two buildings. The rooms in one and meals and activities in the other. That set up was not going to work out well for our mother. Plus, there was no outdoor courtyard or area to sit enjoy the weather. These are the main reasons we did not choose Pacifica.
Response from Pacifica Senior Living Paradise Valley
July 10, 2023
While we would like to have been the place that you chose, it seems that our floorplan did not quite meet your needs. We hope that you found what you were looking for and wish you all the best.
Neighborhoods around Pacifica Senior Living Paradise Valley
See what the neighborhood has to offer and what’s nearby:
Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know Arizona’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Arizona’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
Frequently Asked Questions about Pacifica Senior Living Paradise Valley
Pacifica Senior Living Paradise Valley offers Studio, 1 Bedroom, Semi-Private and 2 Bedrooms. Learn more.
A Place for Mom has scored Pacifica Senior Living Paradise Valley 8.4 out of 10 using our proprietary review score. We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care. Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (602) 787-0800 to reach a resident at Pacifica Senior Living Paradise Valley.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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