Montclair Royale Senior Living

All of the staff at Montclair Royale Senior Living is very friendly and professional. The CNAs are so kind. It is more reasonable in price but is an older building.

I don't like it at all but my loved one has no money to go anywhere else. They can approve on the food, the cleanliness and how they treat there residents (they have talked crazy to my my loved one) and they messed up their clothes when washing them and I said something to them they said well the family can wash the clothes. There was no sympathy. Overall The experience hasn't been good for my loved one, they had complained this [Time Removed] about the water being shut off. There are also had ants in the room.

Bad area, very industrial. No place for a mom to go for a walk.

Terrible place. Limited staff, minimal and rude help for residents. Bad food in tiny quantities. For dinner—piece of some type of meat, bologna maybe, on a dry piece of bread. The evening’s beverage was a glass of tap water. No vegetables. If possible avoid living here or placing a family member there.

Arrived and the receptionist had no clue what I was talking about said I needed to wait for the administrator. She also had no idea when the administrator would arrive!

Entrance, garden, and dining area look nice. The resident living areas look shabby like they need updating, or at least paint. The rooms are dark and not at all cheerful. No pictures on the walls, no kitchenette or counter space, small bar refrigerator. The semi-private rooms, where two people share a room, only has room enough for two twin beds and two small dressers. They have to share a closet and a bathroom. You might be able to fit a chair and side table in. That shared room will run you $2,200 per month. They add other fees, for other services, like medication service, help with bathing and getting dressed, etc. Not worth the money in my opinion.

Pets not allowed. [name removed] was actually not very nice or friendly, but was negative and had some attitude. She said, "no we don't allow pets because we always wind up taking care of them". Implying that my independent cognitively sharp responsible loving mom wouldn't care for her cat. When I asked if Montclair had more assisted needed residence she didn't really answer my questions, she just sounded frustrated that they had to do more work. First impressions were not positive.

Very disappointed in facility. Although we had an appointment advisor was unprepared. Facility felt dirty as was the room we were shown that was ready for occupancy. Only saw a few residents out and about. Pricing was out of proportion with room.

My sister is here and she likes it. They are doing lots of remodeling and updating right now. The staff is good with her and things seem to be in order. She is fed 3 good meals a day. She enjoys the daily activities like games and movies. The room is always clean. I like the setup of this community it is escape proof. I would recommend this community.

I would give ZERO stars, but it made me pick one! There caregivers in memory care are over worked, there is not enough caregivers for the amount of patients. I have witnessed the way the caregivers talk to the patients and there is NO COMPASSION, they act like the patients get on there nerves and are bothering them! Ive witnessed several patients walk around in wet pants that stink really bad for over an hour and a half. The caregivers have time to be on there cell phones but not change a diaper? When my friends mom was first in this facility there was several caregivers that actually attended to the patients with compassion, now there is maybe 2 that are actually worth something. Ive witnessed caregivers yell at patients when they didn't think we were there, Ive witnessed a caregiver video taping one elderly person when she was having a fit. They shove all the patients in a tiny room they call the "TV" room and half of them are on the opposite side of the tv and cant even watch it. This place needs to be turned over to the state for investigation. WORST MEMORY CARE UNIT IN SAN BERNARDINO COUNTY!!!!! I CAN GO ON & ON ABOUT THIS PLACE, AND NOT IN A GOOD WAY! MISSING PATIENT ITEMS, CAREGIVER GIVING MEDICINE IS NOT PATIENT, FRONT DESK ALWAYS TO BUSY TO SAY HI! I FEEL BAD FOR ANYONE WHO HAS TO EXPERIENCE THIS PLACE!

DO NOT SEND A LOVED ONE HERE!!!! IT LOOKS ALL GOOD FROM THE SURFACE, BUT ITS NOT!

Mom is doing really well here. She has settled in very nicely and is quite happy here. She is making new friends and enjoying the activities and social events they may hold. The staff is very nice and helpful very attentive to the residents.

Due to the lack of care given to my friend here at this community he has ended up in the hospital twice in less than 30 days. I was up front with management on the type of care my friend was going to need and things went fine the first week as I was there daily helping with his care and his transition but when I left for vacation all of that changed. He stopped eating and they did not bring his meals to his room or try and bring him to the dining area to eat, they were not making sure that he took his medications correctly they just left it by his bedside, they did not care for his daily needs he ran out of depends so he soiled everything, they let him go without any clean clothes and worst of all they sent him to the hospital a second time and never called me, did not send his records to the hospital and when I called looking for him because he did not answer his phone an aide was the one that told me about him being transferred to the hospital. They also tried to cover up the fact that they sent 3 other residents to the hospital at the same time for the same thing. Yet when I confronted the management they had excuse after excuse for everything and they told me I would have to pay for the little extra things they said they had to do for him. I removed my friend from this community immediately.

I toured this community for my father's care.The staff was nice and they informed me on the cost of additional services. The menu was nice and the variety would have been good for him. They do have activities for the residents that want to participate. I would recommend that families tour the community for the options that are available and the cost for care.

Well organized. All the staff was cordial and quick to answer questions. Lots of organized activities for residents. The rooms were large and felt like being ing a mid sized motel. The activity calendar and menus were displayed and provided lots of choices for the residents.

From what I saw, this was a very nice facility! The staff seemed friendly, and the facility looked clean and very well maintained. In the end, we did not choose this facility because it was a bit pricey, but other than this, the facility is very nice!

When I first toured this facility I was very happy with the cleanliness, appearance and staff . But, after only 3 weeks I felt totally different. If you place your loved one here, make sure they can do for themselves because they will pretty much be taking care of themselves. After initially placing her in a room with someone that sat with headphones on all day and did not converse at all, they did move her after week one to a room with a nice roommate that was a much better match. My mother paid for 2 showers a week, however, because she refused a couple, they cannot force them to take one. But they still charge you for it. I asked them what they do for the residents in memory care that refuse everything, do they never get a bath? Of course they said no, we make sure they get a shower. So my mom only got 1 shower a week for two weeks. Mom paid to be checked on every two hours to make sure she was alright and didn't need anything. This did not happen. And yes, I asked her roommate to verify this when I questioned it. I found my mom a couple times still in her overnight wet (from incontinence) underwear and clothes at 10:00 and 11:00 in the morning. Many times I came and found her very thirsty which means they weren't giving her water like her doctor asked them to give her on a regular basis, (like every 2 hours). This added to the dehydration she suffered after only 3 weeks. I went in 1 time to visit and found her jacket flung over the shower curtain rod and one of her socks was on the back of her chair and the other across the room. Her roommates bra was on the floor by my moms bed and her dirty clothes were spilling out of her basket in the area separating the two beds. I went every other day to visit and pick up moms dirty laundry (because they charge $75.00 to do it) and many times found her roommates clothes in moms hamper (in the closet). I was told if she had an accident her wet clothes would be put in plastic bags and would be placed in her hamper. Never happened. As a matter of fact, found her clothes on floor of closet many times, with hamper right there. Found piece of toilet paper with poop on it in middle of floor in the bathroom. My mom had a pee accident while getting on the toilet, so I was cleaning the floor and was disgusted by how black the washrag was. It looked like it had not been cleaned in a very long time. By the third week the floor was sticky and yes I had been reporting all of this to the staff every time something happened. I was also amazed at how bad the bedroom started smelling like urine. I understand accidents happen, but, come on, clean it up. No reason for that. Mom kept telling me how bad the food was so my brother, two cousins and myself ate there and were very disappointed in the quality of the food. Quite a few of the residents told me how they hate the food there. After week one, she was missing a book, week two, a blanket. On the day I took her out they miraculously showed up. Granted, they let my mom use a hospital bed, which I greatly appreciated. But, after 3 weeks, my mom developed a horrific UTI (which we suspected and were waiting for results) causing her to be mentally disoriented and combative. They asked if it was ok to place her in memory care to keep her calm, I said yes. But they brought her back down later that night. Again, the next day she was off and instead of taking her back to memory care, they brought her back downstairs and to her room where she got destructive. They have an LVN on staff who should have know better. I ended up having her admitted in the hospital and then into skilled nursing for rehab. I feel her personal hygiene or lack there of, contributed to her UTI. There was no way I was going to take my mom back to Montclair Royale. They say they are under new management and are going through a lot of changes, which looks to me like that includes short staffing. The care givers seemed stressed out because they have so much to do and not enough of them to go around for the amount of residents and the time allotted to do what needs to be done properly. The staff is not very knowledgeable when it comes to certain things like medications. I asked one of the med techs once if mom had been given her night meds yet and she said she would be getting her high blood pressure med, Atorvastatin later right before bed. This alarmed me considering Atorvastatin is for high cholesterol and not high blood pressure, and she should have been given her high blood pressure med in the morning not in the evening. This is the person giving my mom her meds on a daily basis. KNOW WHAT YOUR GIVING YOU RESIDENTS WHEN IT COMES TO MEDICATION! I asked another med tech once if she was getting a certain med and she couldn't tell me. Hello, do you not have a list and could you not look at it to see if it was being given to her? Scarey. I guess, according to them I was mistaken when I assumed Assisted Living meant you help them live. But, I guess they only do the very minimum and your loved ones need to be able to do the majority of their own care. They just monitor some of it. I was very disappointed and feel this was one of the worst mistakes I have ever made in my life by placing my mom there hoping they would help me take care of her. They did not. They sell a nice package, but, beware of the[Removed] in sheeps clothing.

My mother is doing well since her move into Montclair Royale Senior Living. She has joined some activities and is interacting with residents. The staff is nice, but they are short staffed.

We are very happy with this community. The staff are outstanding and they keep me informed on how well he is doing. The meals are outstanding and my father loves the meals. They do offer him to be involved with the activiites, but at this time he is not participating. We would recommend this community for the staff and you could not ask for better caretakers to help with the care of a loved one.

I need to talk more to the director but I was happy with what I saw on my first visit to the memory care unit. This unit is the focus of their upgrading efforts at the moment. I liked their medication system, the activities I saw, and the staff person I saw leading a group of residents.The room I saw was clean.AnnaMarie was natural, focused, and caring.