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11260 County Line Rd, Madison, AL 35756
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Anonymous
-
Child of resident/client
4.0
Lots of staff turnover
1. Overall experience -4, there have been some hiccups along the way but they have overcome most of them. Staff turnover, and mid level management issues have been the worst.
2. Cleanliness -3, went for an extended period without a cleaning staff. Other staff filled in from time to time but did not maintain rooms as they should have been.
3. Friendliness of staff -4, majority of staff is very friendly and personable.
4. Quality of care -4, don't care much for the way seeing their doctors is arranged. Use a company out of Birmingham and they are only available once a week.
5. Meals/Dining -4, Meals are good on the most part. Could use a bit more variety.
6. Activities -4, they try hard but it is difficult to find good activities for Memory Care residents.
7. Value for Cost -3, I know things are expensive these days but over $[removed] a month seems exorbitant.
The management of Monark Grove has changed three or four times in the two years we've been there. Because of that there has been a lot of inconsistency in all the rated areas. From what I've seen, Monark Grove is much like other assisted living facilities, only newer.
About the facility Monark Grove Madison
Residents truly feel like family at Monark Grove Madison! Situated in Madison, Alabama, their community offers compassionate, customized care from professional staff who are passionate about creating meaningful, long lasting relationships with each resident. Encouraging independence and celebrating individuality, they offer a wide range of services and amenities in a charming and homelike community, from a dynamic dining scene and spacious living areas to an inspiring calendar of events and unparalleled activities programs!
Monark Grove Madison Amenities and Services
It’s important that residents feel comfortable and cared for. With concierge service and on-site maintenance staff, residents will always have a helping hand nearby. Cordial staff offers weekly housekeeping and linen services, as well as home and yard maintenance. To ensure residents receive the highest quality care, they have an on-site doctor, nurse, podiatrist, hospice center, and various therapists. Highly-trained staff offers diabetic, incontinence, and ambulatory care, and medication management.
The elegant and spacious restaurant-style dining area offers residents an incredible fine dining experience. The professional chef has curated a menu highlighting international cuisine and local favorites served fresh all day long. They’re happy to accommodate any special diet restrictions or requests, including vegetarian, vegan, low/no-sodium, and low-sugar.
With numerous common areas, residents can...
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Senior living options offered
Memory Care
Independent Living
Pricing for Monark Grove Madison
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Memory Care
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Studio
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Semi-Private
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Independent Living
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1 Bedroom
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2 Bedrooms
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Monark Grove Madison
11260 County Line Rd, Madison, AL 35756
The Madison Village
6016 Wall Triana Blvd., Madison, AL 35758
Merrill Gardens at Madison
121 Brookridge Drive, Madison, AL 35758
Vitality Living Upland Park
6100 Kitt Ln NW, Huntsville, AL 35806
4.7
Review score
18 reviews
4.7
Review score
18 reviews
5 star
39%
4 star
22%
3 star
6%
2 star
0%
1 star
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8.9
Review score
12 reviews
8.9
Review score
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5 star
50%
4 star
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3 star
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2 star
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1 star
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8.8
Review score
52 reviews
8.8
Review score
52 reviews
5 star
59%
4 star
25%
3 star
8%
2 star
4%
1 star
4%
8.6
Review score
26 reviews
8.6
Review score
26 reviews
5 star
38%
4 star
27%
3 star
15%
2 star
8%
1 star
12%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Amenities at Monark Grove Madison
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- High Acuity Care
- Medication Management
- Incontinence Care
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- Room Service
- Special Dining Programs
- Meals Provided
- Low / No Sodium
- International Cuisine
- Gluten-free
- No Sugar
- Vegan
- Professional Chef
- Restaurant Style Dining
- Guest Meals
- Vegetarian
Room Amenities
- Full kitchen
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Wi-Fi/high-speed internet
- Air Conditioned
- Respite or Short Term Stays Offered
- Ground Floor Units
- Handicap Accessible
- Private patio, deck, or balcony
Community Amenities
On-site dining options
- Bar or Pub
- Café or Bistro
- Private Dining Room
Transportation & parking
- Uncovered Parking
- Complimentary Transportation
- Resident Parking Available
- Transportation at Cost
- Property Convenient to Public Transit
Pets
- Weight Limit (lbs)
- Pet Care Available
- Cats Allowed
- Dogs Allowed
Common areas
- Indoor Common Areas
- Meeting Room
- Beauty Salon
- Computer or Media Center
- Library
- Central Fireplace
- Barber Shop
- Outdoor Common Areas
- TV Lounge
- Outside Patio
- Private Bath
Recreational areas
- Billiards Lounge
- Game Room
- Golf Course or Putting Green
- Fitness Center
- Arts and Crafts Center
- Raised Garden Beds
- Swimming Pool
- Movie or Theater Room
- Piano or Organ
Services
- Beautician
- Housekeeping
- Grocery Shopping and Errands
Languages spoken
- English
Activities
- Devotional Activities Offsite
- Dances
- Water Aerobics
- Happy Hour
- Trivia Games
- Forever Fit
- Other Religious Services
- Cooking Club
- Wine Tasting
- Bible Study Group
- Catholic Services
- Live Dance or Theater Performances
- Community Service Programs
- Visiting Chaplain or Priest
- Devotional Activities On-Site
- Cooking Classes
- Activities Off-site
- Resident Band or Musicians
- BBQs or Picnics
- Brain fitness / Dakim
- Gardening Club
- Mormon/LDS Services
- Quilting or Sewing Club
- Sensory-based Programs
- Day Trips and Outings
- Choir / Singing Club
- Light Therapy Programs
- Bridge Club
- Walking Club
- Activities On-site
- Art Classes
- Cards / Pinochle Club
- Birthday Parties
- Live Well Programs
- Community Service Organizations
- Tai Chi
- Live Musical Performances
- Educational Speakers / Life Long Learning
- Wii Bowling
- Stretching Classes
- Yoga / Chair Yoga
- Pet-focused Programs
- Men's Club
- Intergenerational Programs
- Jewish Services
- Holiday Parties
- Karaoke
- Christian Services
- Book Club
Reviews
for Monark Grove Madison
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A Place for Mom has scored Monark Grove Madison with 4.7 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Monark Grove Madison has 18 reviews with an average "overall experience" of 3.3 out of 5.
Overall Rating
3.3
Cleanliness
3.5
Friendliness
3.1
Care Services
3.0
Staff
3.0
Meals & Dining
3.0
Activities
3.4
Value for Cost
2.8
A Place for Mom has scored Monark Grove Madison with 4.7 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Monark Grove Madison has 18 reviews with an average "overall experience" of 3.3 out of 5.
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1-18 of 18 reviews
Anonymous - Family/friend
Memory Care
October 25, 2024
Lots of staff turnover
1. Overall experience -4, there have been some hiccups along the way but they have overcome most of them. Staff turnover, and mid level management issues have been the worst.
2. Cleanliness -3, went for an extended period without a cleaning staff. Other staff filled in from time to time but did not maintain rooms as they should have been.
3. Friendliness of staff -4, majority of staff is very friendly and personable.
4. Quality of care -4, don't care much for the way seeing their doctors is arranged. Use a company out of Birmingham and they are only available once a week.
5. Meals/Dining -4, Meals are good on the most part. Could use a bit more variety.
6. Activities -4, they try hard but it is difficult to find good activities for Memory Care residents.
7. Value for Cost -3, I know things are expensive these days but over $[removed] a month seems exorbitant.
The management of Monark Grove has changed three or four times in the two years we've been there. Because of that there has been a lot of inconsistency in all the rated areas. From what I've seen, Monark Grove is much like other assisted living facilities, only newer.
Anonymous - Family/friend
Memory Care
October 25, 2024
Avoid at all costs
Monark Grove gets less than one star. It is a place to avoid for loved ones. My husband was treated terrible. I had to remove him very quickly. So many bad things went on there. The new mgt gave no support. They forced my husband on hbp meds - even though it was specifically against his health directives. If he didn't take they would 30 day him. One employee took a special odd and weird special interest in him. He got covid and I wasn't notified until he ended up in the ER and I had to go get him and take him back. My husband at that time couldn't speak nor hardly understand things. He was mild mannered and cooperative.
More things happened. Beware.
Lisa B - Family/friend
Memory Care
June 6, 2024
Monarch Grove Madison Review
Imagine you are a senior who is fully cognizant and independent, and you wake up every day inexplicably in an unfamiliar place where people you don't know do the following: say you need to take a shower now and inform you that they will be staying in the room while you do so; tell you that you're wrong when you bring up a concern you have; and tell you that you can't leave this place without a doctor's order. Would you respond calmly in these situations, or would they cause you confusion, worry, indignation, and agitation? That's just a taste of what my dad's experience was like at Madison Crossings.
My dad has Alzheimers and now needs a memory care facility. He also has anosognosia, which means he is unaware of having any disability whatsoever, physical or cognitive. Anosognosia poses additional challenges to caring for a person with Alzheimers because the person doesn't realize that they no longer perform ADLs independently and therefore need prompting and supervision, yet such prompts and supervision must be delivered in a covert manner in order to preserve the person's dignity and avoid offending, upsetting, or angering them.
One would assume that memory care facility directors and staff would utilize strategies such as therapeutic fibs and appropriate words and demeanor with dementia patients in their care, but that is not the case with Madison Crossings. In addition to not demonstrating such strategies, their (now former) memory care director exhibited extremely unprofessional and legally questionable behavior in the following instances: she was complicit in changing my father's medications without the knowledge or consent of our family; she argued with my dad about the accuracy of a complaint he came to her with (arguing with someone with dementia is pointless and only serves to agitate the person with dementia); during a conference call with our family about Dad, she was hostile and often interrupted and spoke over us when we were talking; and she outright lied about incidents involving our dad on many occasions, especially to create an inaccurate portrayal of him.
I also had concerns about many (not all) other staff members, some of whom are on staff and some who are from an outside agency. During most of our visits, we rarely saw staff engaging with residents. On one of our visits with our dad, a female resident intruded and began telling Dad to get back to work, to which Dad told her to mind her own business and leave; the conversation got a bit heated, yet three staff members who were chatting together nearby didn't intervene to distract and remove the intrusive resident. It also didn't seem like many of the staff utilized strategies such as I mentioned above to de-escalate things when a resident becomes agitated or to notice patterns of behavior and intervene proactively to circumvent agitation.
Another concern we had is that even though they publish an activity calendar, we saw very few activities during our visits and those were either BINGO or coloring pages. People with Alzheimer's need cognitive, social, and physical stimulation, yet during most of our visits we saw residents sitting in front of the TV or wandering the halls if they weren't in their rooms.
Don't be swayed by the newness and hype of Madison Crossings. Our dad's two months there were a nightmare for him and all of us. I could write pages about the horrific ordeal we went through, but there is a character limit.
Response from Monark Grove Madison
September 6, 2024
Hi, Lisa and thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our Executive Director would really like to speak with you more regarding this matter. Please reach out to us at (256) 724-8300. We look forward to hearing from you.
Tim C - Family/friend
Memory Care
May 29, 2024
Pretty on the outside - negligent on the inside
We pulled our mother out of memory care at Monark after 4 months. At different times we found her running a temp and with edema - neither time had they treated her. Cleanliness of rooms and hygiene of residence is definitely not a priority.
We also had issues with staff not following the documented care instructions - simple things like use of a bedtime adult diaper.
Monark seemed to be betting that our family wouldn't be visiting Mom much and wouldn't notice their lack of care.
Staff literally told us they weren't given adequate training. Someone in housekeeping also told us their instructions about laundry service was not consistent with what prospective residents were promised.
It was a hard decision to leave Monark, however, change is difficult for memory care patience. Six months later, we're very happy with Mom's current facility.
Response from Monark Grove Madison
September 6, 2024
Hello! Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our Executive Director would really like to speak with you more regarding this matter. Please reach out to us at (256) 724-8300. We look forward to hearing from you.
Cheryl H - Family/friend
Memory Care
August 19, 2023
Not what it was but has great potential!
This questionnaire is so hard to answer. When we moved in a few months ago, everything was absolutely perfect! But we have noticed over the past month or so, it is not as clean, there is a skeleton staff, all of the wonderful nurses, housekeeping, and caretakers that we have had aren’t there anymore. I am very concerned about activities for my mother who is in memory care. Things seem to have gone downhill fast. I used to recommend Monark Grove 100% but I have my doubts right now. I still love the care that my mother gets. I have no intentions of moving her. But it is not the same as when we moved her in a few months ago. So, if I had to answer the questionnaire from a few months ago, I would give everything 100%! Today, not so much. And I also still think there needs to be a puzzle table in memory care. And the joy rides that used to take place on Friday mornings are not happening anymore. They need to resume!
Anonymous A
Independent Living
February 17, 2023
Disappointed
I think this would be a nice place just need a new director and a few more new people...Mrs. [name removed] really doesn't know how to talk to anyone ,she is very disrespectful and Unprofessional...I wouldn't let my pet stay in this facility
Response from Monark Grove Madison
July 24, 2023
Hello! Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our Executive Director would really like to speak with you more regarding this matter. Please reach out to us at (256) 724-8300. We look forward to hearing from you.
Lisa B - Family/friend
Memory Care
January 26, 2023
Absolute Nightmare!
I assumed that memory care directors and staff would utilize strategies such as therapeutic fibs and appropriate words and demeanor with dementia patients in their care, but that is not the case with Madison Crossings. In addition to not demonstrating such strategies, their (now former) memory care director exhibited extremely unprofessional and legally questionable behavior in the following instances: she was complicit in changing my dad's medications without our knowledge or consent; she argued with my dad about the accuracy of a complaint he came to her with; during a conference with our family about Dad, she was hostile and often interrupted us when we were talking; and she lied about incidents involving our dad on many occasions, especially to create an inaccurate portrayal of him. It also didn't seem like many staff utilized strategies to de-escalate things when a resident becomes agitated or to notice patterns of behavior and intervene proactively to circumvent agitation.
Response from Monark Grove Madison
July 24, 2023
Hi Lisa and thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 724-8300. We look forward to hearing from you.
Shondra T - Toured community
Independent Living
January 10, 2023
My Tour Experience at Madison Crossings
The community was beautiful; however, they didn't have any openings.
Response from Monark Grove Madison
July 24, 2023
Thank you for taking the time to let us know how we did. We do have some availability in our Independent Living community and are accepting reservations for the waitlist for our Memory Care community. If you have any further questions, please give us a call. We're always happy to help!
anonymous - Family/friend
Memory Care
December 12, 2022
Madison Crossings review
My loved one is having a great experience here at Madison Crossings. It is much better than her previous facility and we have been happy.
Response from Monark Grove Madison
July 24, 2023
Thank you for taking your time to give us such a great review! We are extremely grateful to earn five stars from you.
Amy - Family/friend
Independent Living
October 13, 2022
At first, this place was great. It's newer, very clean, and staff was very friendly. They did an assessment with mom and prior to signing/move in we spoke with them several times and spent at least 5 hours here with the director and finance person. They explained everything to us. This was a big step for us and we were unsure. They assured us that they've been doing this for a very long time, there could be nothing they haven't seen before, and that they could handle any situation. To sum it up, it was not a good fit for mom. She spent a total of 3 hours here on her first day before they moved her to another facility to 'help her temporarily and get her medications leveled out.' They assured us several times that when the other facility agreed that she was ready, mom could come back. They even told us that when they billed us for the next months rent and we paid it. When the time came and the other facility said she was ready, they told us she wasn't a good fit and couldn't come back. We were frustrated and disappointed, but never expected them to keep all of the money that we had paid. Not being a good fit is one thing, but her being here for a total of 3 hours and it costing a total of $16,000 is beyond me. I don't understand it. The facility gave me the run around about a refund for awhile and eventually started to avoid my calls. I finally took it up with corporate and they offered a refund of $3,000 and said there's nothing else they can do. So no, I would not recommend them to anyone. Not just because of the money, but also because of the way they handled everything.
Response from Monark Grove Madison
July 24, 2023
Hello! We're disappointed to hear of the negative experience you had at our location. Our Executive Director would really like to speak with you more regarding this matter. Please reach out to us at (256) 724-8300. We look forward to hearing from you.
Anne - Toured community
Independent Living
October 6, 2022
Review for Madison Crossings
It was a great facility. The nurse was wonderful. The outdoor space was not visible.
Response from Monark Grove Madison
July 24, 2023
Thank you so much for your high star rating! Have a wonderful day!
LT - Family/friend
Independent Living
September 23, 2022
Awesome Staff
The interaction with staff was very good. Lots of activities. The value for money is really good. A few reasons I picked this community is because, they were closer to my house, it was a brand new facilty, very clean, it is a good location, and they care for the residents very well.
Matt Shirley - Family/friend
Memory Care
September 6, 2022
Madison Crossing is Worth a Look
The only reason I didn't give an overall rating of 5 is the facility is brand new, and there have been some growing pains getting their standard operating procedure in place, but that's to be expected. Everything was very upfront, with the exception of some details in the pricing that I wasn't made aware of until I signed the contract. But other than that, I've been pleased with everything and how upfront they were. The staff are all very friendly and seem very concerned about both my parents. And they call me whenever there's any kind of hiccup.
ES - Resident/client
Independent Living
June 24, 2022
Good experience. Very nice, helpful residents.
Overall things have been fine so far. The community is brand new, so there have been some glitches along the way, but we're managing. It's a very nice environment. 95% of the employees are very helpful. And the other residents are very nice, helpful people. Sometimes the food is really good, and sometimes it isn't cooked well. I'd say it's about 70/30 good to bad. I love my apartment and how open the living room is. I only wish the closest weren't so small, and we don't have a linen closet. Maintenance requests have been slow as well. We understand they're short on help - like everybody right now - but some requests that are more urgent we wish would get higher priority. Outside of that, right now we're satisfied and happy in our environment.
anonymous - Toured community
Independent Living
June 21, 2022
Community Tour
Our tour at Madison Crossings was really good. We liked the look of the facility. It seemed a little less personal as far as the care went. Also, they hadn't fully opened yet.
Scott - Toured community
Independent Living
October 13, 2021
Unique addition to Madison community
Although Madison Crossing isn’t open as of yet I have attended informationals about this unique property. Phoenix Senior Living is new to Madison and offers such a unique senior living experience for active seniors on the Western side of Madison County and the Eastern side of Limestone County.
When I say active community they’ll have a dog park, pickle ball and bocce ball court, yoga studio, and an outdoor pool and even an indoor kids play zone and outdoor playground for when the grandchildren come to visit. For residents with dementia problems they’ll have a special unit or wing just for those residents who have completely different needs from the active independent living seniors. There is such a need in our area for more rooms with seniors with dementia as many in Madison have a waiting list. This is a completely new concept for senior living in North Alabama.
Response from Monark Grove Madison
October 22, 2021
Thank you for the kind words! We appreciate it!
Ann R - Family/friend
Independent Living
October 8, 2021
We are so excited to have our parents move there !!
We have had nothing but "professional" and "family oriented" discussions about the "soon to be open" Madison Crossings. We are all so excited about our 90 yr old parents to move there. We feel that it is going to be safe, create new friendships that they desire and develop a community environment that they have also been missing where they currently live. I love the fact that it is all in one place, i.e. restaurant, bistro, pub, movie theater, hair salon, etc. The interior design of the apartments are just lovely and current. We would recommend to anyone who is looking for a great place for your parents or yourself to please call them and go visit.
Response from Monark Grove Madison
October 11, 2021
Thank you for taking the time to submit your wonderful review! It is truly appreciated!
Nate S - Family/friend
Independent Living
October 7, 2021
Family, Home
[name removed] and [name removed] are incredible.
The Madison Crossing management have gone above and beyond to ensure my father was going into the right place, at the right cost, with my peace of mind. The area is beautiful and the accommodations are first class. I was skeptical at first whether I was making a good decision, the right decision, their communication and care have put my questions to rest.
Response from Monark Grove Madison
October 11, 2021
Thank you so much for the kind words! We appreciate it!
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Monark Grove Madison offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Monark Grove Madison 4.7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (256) 724-8870 to reach a resident at Monark Grove Madison.
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- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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