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1645 West Massey Road, Memphis, TN 38120
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anonymous
-
Child of resident/client
4.0
I would recommend
Laurel Glen at Memphis was head and shoulders above other places we toured. It is very updated and nice.
With any facility like this, there is a period of time where you really have to follow up and make sure your loved one is getting the kind of care that they need. So I would just tell others to expect for it to take some time for your loved one to get acclimated with the schedule, dining, rooms, staff etc.
Overall I would recommend Laurel Glen to others
About the facility Laurel Glen at Memphis Assisted Living and Memory Care
Laurel Glen at Memphis Assisted Living and Memory Care in Memphis, TN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
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Amenities at Laurel Glen at Memphis Assisted Living and Memory Care
Healthcare Services
- Incontinence Care
- Staffing & Ancillary Services
- Medication Management
- Memory Care
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- Special Dining Programs
- International Cuisine
- Professional Chef
- Gluten-free
- Vegetarian
- Low / No Sodium
- Vegan
- Guest Meals
- Kosher
- Meals Provided
- Room Service
- No Sugar
- Restaurant Style Dining
Room Amenities
- Kitchenette
- Wi-Fi/high-speed internet
- Handicap Accessible
- Cable or Satellite TV
- Respite or Short Term Stays Offered
- Air Conditioned
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Complimentary Transportation
- Uncovered Parking
- Resident Parking Available
- Property Convenient to Public Transit
Pets
- Weight Limit (lbs)
- Pet Care Available
- Cats Allowed
- Dogs Allowed
Common areas
- Beauty Salon
- TV Lounge
- Barber Shop
- Indoor Common Areas
- Library
- Outdoor Common Areas
- Meeting Room
Recreational areas
- Arts and Crafts Center
- Piano or Organ
Services
- Housekeeping
- Laundry Service / Drycleaning
- Beautician
Languages spoken
- English
- Hungarian
- Spanish
- Romanian
Activities
- Karaoke
- Forever Fit
- Dances
- Tai Chi
- Pet-focused Programs
- Wii Bowling
- Cards / Pinochle Club
- Christian Services
- Stretching Classes
- Live Musical Performances
- Book Club
- Gardening Club
- Activities On-site
- Devotional Activities On-Site
- Brain fitness / Dakim
- Birthday Parties
- Montessori Programs
- Activities Off-site
- Trivia Games
- Educational Speakers / Life Long Learning
- Bridge Club
- Holiday Parties
- Protestant Services
- Yoga / Chair Yoga
- Live Dance or Theater Performances
- Reminiscence Programs
- Sensory-based Programs
- Current Events Club
- BBQs or Picnics
- Devotional Activities Offsite
- Art Classes
- Happy Hour
- Day Trips and Outings
- Wine Tasting
- Catholic Services
- Cooking Classes
- Live Well Programs
- Walking Club
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Laurel Glen at Memphis Assisted Living and Memory Care
1645 West Massey Road, Memphis, TN 38120
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7.0
Review score
49 reviews
7.0
Review score
49 reviews
5 star
33%
4 star
47%
3 star
8%
2 star
4%
1 star
8%
9.1
Review score
45 reviews
9.1
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45 reviews
5 star
52%
4 star
33%
3 star
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1 star
0%
9.0
Review score
13 reviews
9.0
Review score
13 reviews
5 star
85%
4 star
15%
3 star
0%
2 star
0%
1 star
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9.0
Review score
14 reviews
9.0
Review score
14 reviews
5 star
57%
4 star
7%
3 star
29%
2 star
7%
1 star
0%
Studio
--Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Reviews
for Laurel Glen at Memphis Assisted Living and Memory Care
Write a review
A Place for Mom has scored Laurel Glen at Memphis Assisted Living and Memory Care with 7 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Laurel Glen at Memphis Assisted Living and Memory Care has 49 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
3.9
Friendliness
4.0
Care Services
3.8
Staff
4.3
Meals & Dining
2.0
Activities
3.9
Value for Cost
3.9
A Place for Mom has scored Laurel Glen at Memphis Assisted Living and Memory Care with 7 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Laurel Glen at Memphis Assisted Living and Memory Care has 49 reviews with an average "overall experience" of 3.8 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 49 reviews
anonymous - Family/friend
Assisted Living
November 30, 2022
I would recommend
Laurel Glen at Memphis was head and shoulders above other places we toured. It is very updated and nice.
With any facility like this, there is a period of time where you really have to follow up and make sure your loved one is getting the kind of care that they need. So I would just tell others to expect for it to take some time for your loved one to get acclimated with the schedule, dining, rooms, staff etc.
Overall I would recommend Laurel Glen to others
Response from Laurel Glen at Memphis Assisted Living and Memory Care
December 1, 2022
Hi! Thank you so much for taking the time to acknowledge Laurel for the care and attention provided. We are so happy to hear our team has gone above and beyond, and your praise has been shared.
Anonymous - Toured community
Memory Care
September 15, 2022
I toured this facility and it was nice. We were impressed with all of the staff and the appearance of the facility. Ultimately, we chose another place closer to home. Distance was a big factor in our decision and this facility was a little bit further from home than we were looking for.
Response from Laurel Glen at Memphis Assisted Living and Memory Care
September 19, 2022
We are so happy to hear you had such an enjoyable experience on your recent tour with us. We take pride in treating each resident with care while providing a comfortable atmosphere for residents to call home. Thank you for the kind review.
anonymous - Toured community
Assisted Living
April 7, 2022
My tour review
This community needed to be updated and not the right type of place that we were looking for for my loved one. The tour guide was nice, this was just not the right place for my loved one.
Joyce - Family/friend
Assisted Living
March 16, 2021
I would recommend it for someone who can truly do assisted living
Due to the covid restrictions we were not able to get inside the community to see how clean it was but the exterior was very clean. They also still put in a really good effort to keep the activities going which was nice, our only problem we ran into is that in the beginning they did not assess our loved one correctly.
RW - Family/friend
Memory Care
February 19, 2021
Home away from home
The community has done a good job taking care of my mother-in-law. The community's communication is very good also. The food is really good and my mother-in-law loves the food. I would recommend this community to others
Response from Laurel Glen at Memphis Assisted Living and Memory Care
February 22, 2021
Thank you for sharing with other families! We so appreciate earning your recommendation and will pass your kudos to our team!
Mike K - Family/friend
Assisted Living
February 8, 2021
Nice place!
We have been very happy and pleased overall, except for the food. They are having to serve it in their rooms due to covid, but we are hoping it improves when the dining room opens up.
Response from Laurel Glen at Memphis Assisted Living and Memory Care
February 9, 2021
Thank you Mike for sharing your experience with other families. We know this has been a difficult year for our residents - and we appreciate your consideration of the adjustments made. We look forward to a bright 2021!
Anonymous - Family/friend
Memory Care
November 12, 2020
my review for Carriage Court
The community value is really good. The staff is very forthcoming, we did have a delay with covid Covid communication at first but that has improved.
The rooms are a little small, but the room layout is good.
The location was great for us and we would recommend this community.
Response from Laurel Glen at Memphis Assisted Living and Memory Care
November 12, 2020
Thank you for sharing! We appreciate your feedback and are proud to have earned your recommendation!
Becky Cain - Family/friend
Memory Care
June 30, 2020
Very satisfied
I was very pleased with Carriage Court. The staff was kind and helpful. The facility was inviting. The food was very good. The room sizes and layout were good. They have outdoor space for the residents to use.
Response from Laurel Glen at Memphis Assisted Living and Memory Care
July 2, 2020
Thank you Becky! We're so glad you were impressed by our community and we will pass your kind words to our staff!
Taytech - Family/friend
Memory Care
April 4, 2020
Glad to be Gone!
Thank God I moved my husband to another facility this past Jan., before the Covid-19 escalation.
My Husband spent four years at Carriage Court; 1/12 years in assisted living, and 2/12 years in Legacy Court, the lock down memory care unit. Initially facility ( asst living) was excellent, but by the time my husband was sent to Legacy Court, things were going rapidly down hill.The staff was transitory and lean; Legacy Court was dark, cramped and depressing. Staff knowledge and ability to recognize medical red flags, was woefully deficient.Whenever I raised a concern, even with a Nurse, the problem was always" caused by progression of his illness."
I am a Medical professional, and caught serious issues that required the doctor's oversight, and sometimes sent my husband to the ER on more than one occasion. No Director of Nursing here for well over a year; books not up to date.I was called many times to rush over and sign documents which were retro-dated. Weigh scale broken, and l had to become very vocal before it was finally repaired. They had been estimating my husband's weight.
Protocols were lax or nonexistent. Water was not placed consistently at resident's dining table. After my husband dehydrated,and was placed in hospice after a week in the hospital, this was corrected, but residents were not consistently urged or monitored in their fluid consumption.No water was offered outside of mealtime on a consistent basis.
I started a sign-in protocol for Legacy Court after my husband was apparently sexually assaulted in his room by someone from outside the facility. Most of the time you had to look for the sign-in book. Sheets were not dated, and there was no pen. Very lax!!!!!!!!!!!!!
My husband was taken out of hospice the end of Oct.(20/19 ) and for the previous 6 mos, had not gotten dehydrated,(good oversight by hospice ) but early Dec. of last year,he was back in the ER dehydrated, and dehydrated two more times in Dec.,taken to the ER; the last time spent two weeks in the hospital.I would tell staff he was dehydrated, and urge them to monitor and give him water on a regular basis. I found him in the dining room one day in Dec., trying to feed himself,, and food was everywhere, because of the muscle spasms he was having from being dehydrated. The staff seemed oblivious to the situation. He ended up in the hospital that night. Dehydrated 3 times in Dec, all requiring hospital stays.
I became aware of this facility's inspection deficiencies in Dec.20/19, on Tn.Gov. and found out Carriage Court had come close to being shut down last year. They have been on probation since June of 2019, and still remain on probation, after paying several large fines.
My mother and uncle were in assisted living at a better time for this facility. There are currently better facilities to place your loved ones. I have seen some wonderful ones!
I feel very guilty that I did not move my husband before I did.
Legacy Court is a depressing area, and needs to be overhauled; bad apples on staff, better space ,better lighting in rooms and common areas, and better decor. I always felt down and weepy after being there.The residents deserve much better!!!!
All of these facilities need to be regularly monitored for quality which is directly affected by adequate staff, their credentials and qualifications, promptness in addressing medical issues, and how often the place changes ownership.
JP - Family/friend
Memory Care
November 10, 2018
Very pleased
I have been very pleased with the care at Carriage Court. I have no complaints at all.
Response from Laurel Glen at Memphis Assisted Living and Memory Care
November 15, 2018
Hi JP! Thank you for sharing your recommendation of our community; we appreciate your confidence in us!
Anonymous - Toured community
Memory Care
September 27, 2018
Good visit
Anonymous - Family/friend
Memory Care
April 30, 2018
Dont do it
Understaffed always on nights and weekends. Management does not care. Only looks out for themselves. They dont help out or assist with resident needs. Coul care less abiut working short as long as they get there bonus for cooperate. Food awful and serves residents foid they can not chew.
Anonymous - Toured community
Memory Care
April 1, 2018
clean nice liked it
Anonymous - Toured community
Memory Care
March 22, 2018
I enjoyed my tour and found the staffers to be pleasant and engaging. I liked that this property offered assisted living and memory care, but I was less comfortable with this facility's use of contact nurses. Since my mother has some dementia, I'm concerned that she would not have the opportunity to get to know the nurses and/or support staff.
Anonymous - Family/friend
Memory Care
November 26, 2017
My grandmother is and always has been my hero, so it makes sense that I want the absolute best care and love she deserves. It only took a month for my family to realize that Carriage Court was not going to provide the level of support and kindness that should accompany a memory care facility. The staff was always rude...every time I visited, they would tell me how "bad" my grandma behaved. The area designated for memory care patients was dark and shut off from everything around it, much like a [Removed] ward...I would come in and my grandma would be pacing up and down the only hall in the entire facility. Activities were few and far between; staff seemed to be more interested in their phones than interacting with the people they are there to help. She was rarely showered and dressed appropriately. Personal items were not cared for (for example, we got my grandmother a life-like (and fairly expensive!) cat toy because it gives her a sense of calm. One day my family and I came in and the staff had actually taken the cat out of her room and was playing around with it --quite roughly-- with the other residents while my grandma was hiding in her room). Her new glasses went missing, and staff acted like it was a major hassle for them to look for them (needless to say, the glasses were never located). We could not have been more disappointed with Carriage Court and are very thankful to have found a much more suitable home for my wonderful grandmother elsewhere. (Note: This review was posted on their Facebook page, only to be deleted within 12 hours. I suppose they only want comments that make them look far better than the rating they deserve.)
Response from Laurel Glen at Memphis Assisted Living and Memory Care
November 30, 2017
Ms. Kissinger,
Thank you for your review of Carriage Court of Memphis. As the new Executive Director, I am so disappointed to learn that resident and the family did not have a wonderful experience while residing at our community. Our top priority is to deliver top quality service and care to both the resident and the family members. Although I was not directly involved in the community at the time, I would certainly appreciate the opportunity to speak with you directly about why we did not meet or exceed your expectations of service and care. I would like to hear your view on how we can improve the quality of service and care at our community going forward.
Please contact me directly at [removed] or our community number at [removed].
Laura Hicks
Executive Director
Carriage Court of Memphis
Don Adams - Family/friend
Memory Care
November 8, 2017
2 weeks stay following operation
My Mother, [Removed], spent 2 weeks here to gain her strength back from an operation. We really felt she received first class care. We are glad she spent the time here. The whole staff is great, so is the food.
Response from Laurel Glen at Memphis Assisted Living and Memory Care
January 10, 2018
Don, thank you for taking the time to provide feedback; we appreciate your confidence in us and we're so pleased that your mother had a great experience during her stay with us!
Anonymous - Toured community
Memory Care
August 31, 2017
Water Feature In Courtyard Out Back
This community was nice. The inside was very bright with a good amount of windows to let the natural light come in. The community is very clean looks good. The staff was friendly and very helpful on the tour. The prices was out of our budget.
Anonymous - Toured community
Memory Care
August 31, 2017
Not Impressed at All
We were disappointed in how run down this community appeared to be, the staff member that did our tour did a nice job showing us around and answering our questions but we did not feel that this would be a good fit for our mother at all.
Response from Laurel Glen at Memphis Assisted Living and Memory Care
January 5, 2018
Thank you for taking time to provide us with your feedback. We’re sorry to hear that your visit at Carriage Court of Memphis did not live up to the expectations we strive for. It’s important to us that we understand and address your concerns, so we invite you to reach out to our Executive Director at our community phone number. Thank you again for your input, and we look forward to hearing from you!
Anonymous - Family/friend
Memory Care
August 17, 2017
Mom is doing great
My mom is doing very well here, she is making friends and getting involved in the many activities and field trips that they offer here. Now the food is not the best quality, in fact, it's just not good at all. The staff is very in tune with all of the residents and they are so friendly and nice. They have a great front porch that the residents like to go out and sit on, they visit with one another and even my mom who is not an outside person goes out from time to time. Mom's room is smaller than we would like but she seems to be adjusting to it nicely.
Response from Laurel Glen at Memphis Assisted Living and Memory Care
August 30, 2017
Thank you for sharing your review of Carriage Court of Memphis; we appreciate your feedback! Our goal is to provide the best possible experience for our residents and families, so please don't hesitate to share any additional input with our Executive Director.
Anonymous - Toured community
Memory Care
June 15, 2017
My tour
This looked like a nice community when we visited. The people we met were friendly. This community does seem to offer some nice amenities and activities. This community was just a little larger than what we were looking for.
Response from Laurel Glen at Memphis Assisted Living and Memory Care
July 5, 2017
Thank you for sharing your review! We appreciate your feedback and we're so pleased that you enjoyed your visit with us. We're disappointed that we were not the best fit for you, we are confident that you'll find a community that you love!
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Tennessee regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Tennessee regulations for Assisted Living.
Frequently Asked Questions about Laurel Glen at Memphis Assisted Living and Memory Care
Laurel Glen at Memphis Assisted Living and Memory Care offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Laurel Glen at Memphis Assisted Living and Memory Care 7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (901) 763-3232 to reach a resident at Laurel Glen at Memphis Assisted Living and Memory Care.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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