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Anonymous
-
Family/friend
4.0
A good service
The caregivers that came out to the house were all friendly and on time. We were not always able to get the same caregiver all the time. If there was going to be a different caregiver they came out to the house and introduced them. They helped my friend with some personnel needs, light housework , some cooking and companionship. They made setting up the service easy and they always returned my calls. This is a good service if your loved one has mild to moderate dementia as all except one of our caregivers did not seem qualified to handle advanced stage dementia.
About the facility Home Instead - Lebanon, TN
We are delighted that you are taking an active role in you or your loved ones well being by reviewing the various resources that are provided as a service to you. In addition, Home Instead is thrilled to share with you information about our outstanding organization.
The staff possess a heartfelt desire to work with seniors in our area. It's the reason why we have chosen to serve seniors and their families.
We opened the Mt. Juliet and Lebanon office in August of 2009 and quickly established a reputation for hiring great CAREGivers and have therefore become a trusted source of companionship and homecare for Hermitage, Old Hickory, Wilson, DeKalb and Smith County seniors.
Why do seniors and their families choose Home Instead SeniorCare; it's our reputation!
Why do Health Care professionals, Social Workers, Attorneys and Trust Officers refer to us; because we're reliable and responsive!
Why are clients and their family glad to refer friends and give references; its their CAREGiver experience!
?THAT's HOME INSTEAD!
We invite you to explore our Web site and discover how Home Instead Senior Care provides what you and your family need -- in a comforting and compassionate way that keeps you home: wherever home may be.
When you're ready for...
The staff possess a heartfelt desire to work with seniors in our area. It's the reason why we have chosen to serve seniors and their families.
We opened the Mt. Juliet and Lebanon office in August of 2009 and quickly established a reputation for hiring great CAREGivers and have therefore become a trusted source of companionship and homecare for Hermitage, Old Hickory, Wilson, DeKalb and Smith County seniors.
Why do seniors and their families choose Home Instead SeniorCare; it's our reputation!
Why do Health Care professionals, Social Workers, Attorneys and Trust Officers refer to us; because we're reliable and responsive!
Why are clients and their family glad to refer friends and give references; its their CAREGiver experience!
?THAT's HOME INSTEAD!
We invite you to explore our Web site and discover how Home Instead Senior Care provides what you and your family need -- in a comforting and compassionate way that keeps you home: wherever home may be.
When you're ready for...
Read more
Senior living options offered
Home Care
Pricing for Home Instead - Lebanon, TN
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*Prices quoted are hourly charges and are provided by the agencies themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak to an expert advisor to learn more.
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Home Instead - Lebanon, TN
1633 West Main St, Lebanon, TN 37087
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Starting rate
--Starting rate
Starting at $XX/hrStarting rate
Starting at $XX/hrStarting rate
Starting at $XX/hrBathing/dressing
No
Bathing/dressing
Yes
Bathing/dressing
Yes
Bathing/dressing
Yes
Household chores
No
Household chores
Yes
Household chores
Yes
Household chores
Yes
Mobility monitoring or transfers
No
Mobility monitoring or transfers
Yes
Mobility monitoring or transfers
Yes
Mobility monitoring or transfers
Yes
Care types offered
1
Home Care
Care types offered
1
Home Care
Care types offered
1
Home Care
Care types offered
1
Home Care
Brochure not available
Brochure not available
Brochure not available
Brochure not available
Reviews
for Home Instead - Lebanon, TN
Overall Rating
4.0
Cleanliness
4.3
Friendliness
4.3
Care Services
4.3
Staff
Meals & Dining
Activities
4.3
Value for Cost
4.2
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-10 of 10 reviews
Carolyn F - Family/friend
Home Care
April 16, 2024
Refund
Home Instead owes our family $[removed]. I have been trying to get this refund for 2 months. We were paying $[removed] a WEEK for 24/7 caregivers. I have been given all types of excuses why we haven’t gotten a refund, i.e. no one’s in the office; we talked about that at our meeting and I was sure you were going to be sent a check; the person who handles that is on vacation; the owner is out for the week and he’s the only one that can handle that. I left a online review on [date removed]. I received a phone call from a customer service rep.,[name removed], on [date removed] who assured me that he would “look into” the problem and have someone call me back. I received a call today [date removed] from the same person in the Lebanon office who had been giving me all the excuses. I wish I had known about Home Instead’s business practices before I got them to take care of my mother. I tell everyone I know to stay away from Home Instead!!!
Anonymous
Home Care
December 7, 2017
We've Had Several Issues
Home Instead came with a very good reputation, but unfortunately, our experience has not matched that. We have had several issues with the caregivers there, including people arriving late or staying late, Staying on their phones during shifts, lying about shift times, and not allowing my loved one to get up. One caretaker would not let my loved one get up and walk in his own house for fear he would fall. When he tried to get up, she would immediately make him sit back down. Some of the caregivers were great and got along really well with my loved one, but most have not been very good. I feel that another service might be a better fit for us.
Response from Home Instead - Lebanon, TN
July 13, 2018
We are concerned about any potential dissatisfaction you had with our company.
We pride ourselves on providing high quality, personalized care to our customers and want to immediately address any issue. Please contact us at [removed] and ask for Maggie Lea, Owner so we can discuss and resolve this issue for you. I look forward to speaking with you.
Anonymous - Family/friend
Home Care
August 16, 2017
A good service
The caregivers that came out to the house were all friendly and on time. We were not always able to get the same caregiver all the time. If there was going to be a different caregiver they came out to the house and introduced them. They helped my friend with some personnel needs, light housework , some cooking and companionship. They made setting up the service easy and they always returned my calls. This is a good service if your loved one has mild to moderate dementia as all except one of our caregivers did not seem qualified to handle advanced stage dementia.
Response from Home Instead - Lebanon, TN
July 13, 2018
We were honored to be a part of your families care team. Thank you for your kind review. If you ever need help in the future please let us know. We are here to help in any way possible. Thank you again!
Anonymous - Family/friend
Home Care
May 24, 2017
Great service, but it didn't last!
Though my loved one caused some distress with the staff, they were excellent at doing what they could to cater to my loved one's needs and requests. Overall, they did a pretty good job, given the circumstances!
Response from Home Instead - Lebanon, TN
July 13, 2018
We are concerned about any potential dissatisfaction you may had while using our services.
We pride ourselves on providing high quality, personalized care to our customers and want to immediately address any issue. Please contact us at [removed] and ask for Maggie Lea, Owner so we can discuss. Thank you for posting a review!
Anonymous
Home Care
April 14, 2017
Positive experience.
Home Instead did a good job and they did what they said they were going to do. I had to stop services because I only needed help an hour a day and the minimum of four hours a day was becoming too expensive. I would recommend them.
Anonymous - Family/friend
Home Care
December 16, 2016
Good Home Care Agency
Everything went very well for my parents, during the time they were receiving home care from this agency. I was satisfied with all the help they provided my parents with. They would help with cooking, cleaning, and some personal care. It was a good experience and everything went well. This is a home care agency I would recommend.
Anonymous
Home Care
January 22, 2016
Friendly caregivers
The staff does a great job of communicating with the family at Home Instead. The caregivers that have been sent out so far have been very friendly and capable. We love the one on one attention that our loved one receives.
Anonymous - Family/friend
Home Care
January 6, 2016
They did exactly what we wanted.
They did exactly what we wanted. She really enjoyed the lady they sent, and everything went smoothly.
Anonymous - Family/friend
Home Care
October 26, 2015
They seem to do a pretty good job.
They seem to do a pretty good job. They are reliable, and I haven't had any issues with billing. I would give them a four or a five. We are pretty happy with them.
Anonymous - Family/friend
Home Care
June 2, 2015
very good
They are very good. They are very flexible with my dad and his hours, willing to work however they can to provide him the care and service that he needs. They are very good at proactively communicating with me to let me know how he is doing, what's going on, get my take and feedback on things, etc. It has really been a very positive experience and I highly recommend Home Instead Senior Care.
Viewing 1-10 out of 10 reviews
Frequently Asked Questions about Home Instead - Lebanon, TN
A Place for Mom has scored Home Instead - Lebanon, TN 1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (615) 553-4297 to reach a resident at Home Instead - Lebanon, TN.
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To conduct a complete investigation, seniors and their families should:
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