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Holiday Birch Heights

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7 Kendall Pond Road, Derry, NH 03038

9.4
Review score
107 reviews
Add review
9.4
Review score
107 reviews
5 star
66%
4 star
23%
3 star
7%
2 star
3%
1 star
1%
See all reviews
9.0
Review score
9088 reviews
133 facilities
For pricing & availability:
(866) 374-4058
Holiday Birch Heights
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Holiday Birch Heights
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Anonymous
-
Child of resident/client
5.0
Our families experience
Holiday Birch Heights is an excellent place. Yes, I would recommend this community to other families based on our experience so far. My Mom seems content. She also made new friends.

About the facility
Holiday Birch Heights

Craftsman-style architecture with charming lap siding and brilliantly landscaped grounds embrace you at Holiday Birch Heights — a Holiday Retirement community located in Derry, New Hampshire. Enjoy your morning coffee while reading the newspaper in homey common areas, or take in the fresh air while strolling along the outdoor walking paths. Holiday Birch Heights strives to provide residents with the services and amenities they need in order to live a low-stress lifestyle. This pet-friendly community is only a short drive away from local restaurants, shopping districts, and other attractions.

Great Place to Work Institute has honored Holiday Birch Heights with certification as a Great Place to Work® for their 2022-2023 awards.

Community Services and Amenities

Experience a new type of freedom at Holiday Birch Heights, where friendly associates take care of the chores for you with weekly housekeeping and light linen services. Delicious, chef-inspired meals are served in the quaint, restaurant-style dining room, filled with an abundance of natural light from the large windows lining the cream walls. Without the stress of maintaining a household, you’re able to focus more time towards rediscovering past hobbies and pursuing new interests. Complimentary transportation services are even provided, so you can explore the greater Derry area...

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Senior living options offered

Independent Living

Pricing
for Holiday Birch Heights

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Holiday Birch Heights
Holiday Birch Heights

7 Kendall Pond Road, Derry, NH 03038

Greystone Farm at Salem
Greystone Farm at Salem

242 Main Street, Salem, NH 03079

The Residence at Salem Woods community exterior
The Residence at Salem Woods

6 Sally Sweet's Way, Salem, NH 03079

Windham Terrace dining room
Windham Terrace

3 Church Road, Windham, NH 03087

9.4
Review score
107 reviews
9.4
Review score
107 reviews
5 star
66%
4 star
23%
3 star
7%
2 star
3%
1 star
1%
9.2
Review score
52 reviews
9.2
Review score
52 reviews
5 star
56%
4 star
21%
3 star
13%
2 star
2%
1 star
8%
9.0
Review score
35 reviews
9.0
Review score
35 reviews
5 star
62%
4 star
29%
3 star
3%
2 star
0%
1 star
6%
9.0
Review score
16 reviews
9.0
Review score
16 reviews
5 star
69%
4 star
25%
3 star
0%
2 star
6%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at Holiday Birch Heights

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management

Meals & Dining

  • Vegetarian
  • Low / No Sodium
  • No Sugar
  • Gluten-free
  • Professional Chef
  • International Cuisine
  • Room Service
  • Restaurant Style Dining
  • Meals Provided
  • Vegan
  • Guest Meals

Room Amenities

  • Wi-Fi/high-speed internet
  • Garden View
  • Bath Tubs
  • Kitchenette
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Handicap Accessible
  • Private patio, deck, or balcony
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Resident Parking Available
  • Covered Parking
  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Transportation at Cost

Pets

  • Cats Allowed
  • Weight Limit (lbs)
  • Dogs Allowed

Common areas

  • Computer or Media Center
  • Indoor Common Areas
  • TV Lounge
  • Library
  • Central Fireplace
  • Private Bath
  • Beauty Salon
  • Meeting Room
  • Barber Shop
  • Indoor Atrium
  • Outside Patio
  • Outdoor Common Areas

Recreational areas

  • Raised Garden Beds
  • Arts and Crafts Center
  • Fitness Center
  • Piano or Organ
  • Game Room
  • Movie or Theater Room

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping
  • Grocery Shopping and Errands

Languages spoken

  • Spanish
  • American Sign Language
  • English

Activities

  • Trivia Games
  • Art Classes
  • Live Musical Performances
  • Book Club
  • BBQs or Picnics
  • Gardening Club
  • Community Service Organizations
  • Current Events Club
  • Cards / Pinochle Club
  • Visiting Rabbi
  • Stretching Classes
  • Christian Services
  • Dances
  • Reminiscence Programs
  • Visiting Chaplain or Priest
  • Wii Bowling
  • Karaoke
  • Choir / Singing Club
  • Live Dance or Theater Performances
  • Intergenerational Programs
  • Cooking Club
  • Live Well Programs
  • Walking Club
  • Yoga / Chair Yoga
  • Other Religious Services
  • Quilting or Sewing Club
  • Resident Band or Musicians
  • Holiday Parties
  • Protestant Services
  • Day Trips and Outings
  • Community Service Programs
  • Wine Tasting
  • Educational Speakers / Life Long Learning
  • Cooking Classes
  • Catholic Services
  • Bridge Club
  • Bible Study Group
  • Brain fitness / Dakim
  • Devotional Activities On-Site
  • Activities On-site
  • Birthday Parties
  • Devotional Activities Offsite
  • Activities Off-site
  • Happy Hour

Reviews

for Holiday Birch Heights

9.4Review score107 reviews
9.4
Review score
107 reviews
5 star
66%
4 star
23%
3 star
7%
2 star
3%
1 star
1%
Holiday by Atria
9
Review score9088 reviews133 communities
Write a review
A Place for Mom has scored Holiday Birch Heights with 9.4 out of 10 using our proprietary review score based on 25 reviews in the last 2 years. Over all time, Holiday Birch Heights has 107 reviews with an average "overall experience" of 4.5 out of 5.
Overall Rating
4.5
Cleanliness
4.6
Friendliness
4.6
Care Services
4.5
Staff
4.5
Meals & Dining
4.2
Activities
4.4
Value for Cost
4.4
A Place for Mom has scored Holiday Birch Heights with 9.4 out of 10 using our proprietary review score based on 25 reviews in the last 2 years. Over all time, Holiday Birch Heights has 107 reviews with an average "overall experience" of 4.5 out of 5.
Parent company
Holiday by Atria
9
Review score9088 reviews133 communities
Logo for Holiday by Atria
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 107 reviews
Anonymous - Family/friend
Independent Living
August 16, 2024
5.0
Verified Review
Our families experience
Holiday Birch Heights is an excellent place. Yes, I would recommend this community to other families based on our experience so far. My Mom seems content. She also made new friends.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Cathy B - Family/friend
Independent Living
August 1, 2024
5.0
Verified Review
Birch Heights Review
Staff are extremely helpful and friendly. Any problems that arise are handled quickly and efficiently. Apartments are ample in size. Clean and well kept Housekeeping is done weekly. Laundry facilities (2 per floor) are well maintained and clean.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
July 23, 2024
5.0
Verified Review
The grounds are beautifully maintained. There is always something going on for activities. It is what you make of it. Many choose to stay in their rooms, but if you choose to participate, there are things to do.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
5
Jane P - Family/friend
Independent Living
July 18, 2024
5.0
Holiday at Birch Heights Independent Living.
Holiday at Birch Heights has just the right community for our Mom. She moved up here, her home state of NH, from her condo in Florida, where she was close by one of our sisters and her family. With the support of our larger family up here, Mom acclimated quickly! One important note: Mom and I found the ‘happiest’ residents are those who have ‘regular’ family visits.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
April 24, 2024
5.0
Verified Review
Wonderful Facility with Great Staff; highly recommended!
It's a very comfortable and inviting environment for the value...easy to interact and make new friends with so many different types of age levels and abilities of residents there. Core management & activity staff is amazing and works very hard to ensure residents are welcomed and encouraged to interact and participate in various fun activities. Food service could use some help as they become short handed but this is always an area of need in long term care...the management never hesitates to pitch in and help in the dining room to get meals out as quickly as possible. Also if my uncle needs additional help with individual care or cleaning there are a few very wonderful ladies who are available in the building nearly every day seeing other residents, it's an extra fee, but not unreasonable. Also they have Fox Rehab who has an office onsite to assist folks coming out of hospital who may need additional help to get stronger without even having to leave Birch Heights!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
April 23, 2024
2.0
Verified Review
Do Your Homework First
Stay away. Independent living isn't the accurate description. The staff promoted the place as a friendly independent facility that will give your loved one an opportunity to engage in new friendships, continue old friendships and improve their quality of life being free from having to make meals, clean, and do homeowner upkeep. What we realized after starting our mom there is that it is far from the truth in most ways. The folks living there were not living independently and were dealing with mental and physical decline issues that were not healthy for others. There was not enough staff to cover activities, very little activities were engaging and those that sounded interesting were run by residents with control issues who were not kind or compassionate for newer residents to join. Mom didn't fit. People were mean to her and berated her. She was very discouraged. They decided to remodel areas doing away with the chapel. They re-carpeted hallways in the evening hours telling residents to be in their rooms after dinner so as not to be in the way. A man entered my mother's apartment after 11pm, she was sleeping and called out. He turned the light on. He apparently had a key to her apartment. He mentioned he was carpeting outside her door. She told him to leave and he did. The explanation we were given was that they would look into this event. No answer ever was given nor an apology. The 3 months from our contract was coming up so we gave notice as per the contract and gave them a move out date which we had to change. They took rent for the month of August and didn't have the courtesy to pro-rate us when she did actually physically move out. Perhaps it was just not my mother's style of living or her status as independent was no longer valid-she had to have my sister drive an hour to set up medicines for the week or two but started to fail to take them as instructed. My sister cleaned her bathroom weekly and remade her bed. They would occasionally send someone to make the bed but didn't teach them how to put a set of sheets on a bed. They were supposed to clean the bathroom and refresh the towels each week. It did not happen. The food selection was horrible for her taste. She disliked the cliques of residents. For the cost per month it was not what we had been promised. She moved to an assisted living near my sister's home for less per month and has been doing quite well there.
Cleanliness
4
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
2
Activities
1
Value for Cost
1
Response from Holiday Birch Heights
May 9, 2024
Your feedback is important to us. I have shared your comments with the General Manager, and she would appreciate the opportunity to discuss them further. Feel free to email me at CustomerService@AtriaSeniorLiving.com if you would like to be put in touch.
Anonymous - Family/friend
Independent Living
April 16, 2024
4.0
Verified Review
Birch Heights comments
The Internet is absolutely horrible, and my mom barely gets any hot water in her room They need to be more mindful of those with special dietary requirements.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
2
Activities
5
Value for Cost
3
Anonymous - Resident/client
Independent Living
March 14, 2024
4.0
Verified Review
The friendliest facility
the availability of the bus is great, but more trips would be so much better. like shopping at a mall, where you can go and do things. i personally would like to see something after dinner like an easy game.
Cleanliness
5
Friendliness
5
Staff
4
Meals & Dining
3
Activities
3.5
Value for Cost
4
Anonymous - Family/friend
Independent Living
February 5, 2024
5.0
Verified Review
happy with Birch Heights, highly recommended, a great place for retirement living
Birch Heights gets all 5 stars! We have been very pleased with the experience. I have heard nothing but great things about the place and the employees from my loved one. I would definitely recommend this facility to those looking for independent living.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
January 31, 2024
5.0
Verified Review
Birch Heights
All of the staff at Birch Heights were wonderful and patient. Sometimes the cleaning ladies did not show and there were no substitutes Overall I would recommend this facility to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
December 8, 2023
5.0
Verified Review
Birch Heights
You really need to visit Birch Heights to appreciate it!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
LG - Family/friend
Independent Living
December 8, 2023
5.0
My aunt loves it!
My aunt was struggling to maintain her home and the stairs were getting harder for her to maneuver. The nieces and nephews were getting burnt out from trying to manage our own families and trying to keep our aunt in her home. We did some research and found Birch Heights for her. She was really pushing back but we had a calm and constructive talk with her and convinced her that if she wanted to remain independent longer that her home was doing her (and her family) a disservice. She reluctantly agreed to move to Birch Heights, but within a couple of weeks she settled in, had new friends and was socializing...which she was lacking being isolated in her home. She needed to stop driving and now she can just hop on the shuttle bus for errands and field trips. We also like that all meals and housekeeping are included and if things change with her health we can hire private homecare aides to support her as well.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Chris - Family/friend
Independent Living
November 29, 2023
5.0
A Pleasant Place To Age
I moved my dad to Birch Heights from Florida to be closer to family. At first he was resistant to the idea of being with the "old folks" but soon realized how much he enjoyed the conversations at mealtimes with the "like-minded" people who shared his interests and had gone through the loss of a spouse. He says he "fits right in" with the "old folks" because he's realized he's one of them.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Cathy - Family/friend
Independent Living
October 6, 2023
5.0
Verified Review
The perfect place for mom
My mother is currently a resident at Holiday Birch Heights and overall things have been great for her at this facility so far. However, three weeks after she moved in, major updates and construction started. This is still ongoing and is disruptive. Thus why I rated the value for cost at a three. The staff and the housekeeping are very good. Any problems appear to be handled promptly. With the exception of the construction going on, I would highly recommend Holiday Birch Heights to others. The food, according to my mother, is very good. The staff is very friendly and welcoming. The move in process was very smooth and easy. the only problem is, there's only one elevator and it gets tied up at meal times.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
3
April - Family/friend
Independent Living
October 5, 2023
5.0
Verified Review
Review for Holiday Birch Heights
We picked this community because of the location, price and resources. Check it out.Thank you so much for your help. I am recommending your agency!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Janet T - Family/friend
Independent Living
August 29, 2023
1.0
Quality of community not as expected/promised
We moved mom to Birch Heights after my father passed away and she sold her house. It sounded like a great community to join with 3 meals a day, light housekeeping and laundry provided with her monthly rent that would leave her time to join in on the many and varied activities offered every day. We found that this was not the case after she had been there a few weeks. During her 4 months there she had her kitchen floor cleaned just once and the bathroom just once. Her bed linens were washed and bed remade approx 3 times. No vacuuming ever done and laundry maybe twice. I now this because I had to go over on weekends and take care of all of this for her all while she was paying for this to be done. Again, private paying for this to be done as part of her living agreement at Birch Heights. Extremely high turnover rate with staff. Would not recommend to anyone.
Cleanliness
3
Friendliness
3
Care Services
1
Staff
3
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Holiday Birch Heights
September 5, 2023
Janet, thanks for reaching out to share your experience. I’ve shared your review with the General Manager, and she would be happy to speak with you directly about the concerns you’ve shared. I’m also available at CustomerService@AtriaSeniorLiving.com.
Anonymous - Family/friend
Independent Living
June 22, 2023
5.0
Verified Review
Everything we needed at an affordable price
Birch Heights was the only facility that we had to look at, it had everything we wanted. Location in Derry, meals, transportation options, activities, laundry service, good price etc. I think they do everything here very well and I get a good feeling overall. I would recommend Birch Heights to others!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Holiday Birch Heights
June 30, 2023
We are thrilled to have you as part of the Holiday by Atria family! Thank you for sharing your kind words with us. It means the world to us and to our team!
Anonymous - Family/friend
Independent Living
June 21, 2023
3.0
Verified Review
Not as promised.
We decided to place our loved one in a care facility so she wouldn't feel alone and would have more opportunities for socialization. That has not been the case at Holiday Birch Heights. Also they are short-staffed, and their communication is poor. What we have experienced is not at all what was promised.
Cleanliness
5
Friendliness
3
Staff
3
Meals & Dining
3
Activities
2
Value for Cost
2
Anonymous - Family/friend
Independent Living
March 30, 2023
5.0
Verified Review
Grateful find in Holiday Birch Heights
This facility is safe, clean, and the staff is always working hard. The first few weeks transitioning were challenging. My loved one is gluten free and the kitchen staff needed to get to know her. She doesn't remember and/or eats what she wants. She did not make it easy for the kitchen staff, but they really try each day. So so grateful that she is there. Her apartment is great, too!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Holiday Birch Heights
July 12, 2023
We're grateful to have you and your family part of the Holiday by Atria family. We appreciate your kind compliments and will be sure share with our team.
Sara L - Family/friend
Independent Living
March 14, 2023
5.0
Verified Review
Highly Recommend
Holiday Birch Heights were easy to work with and accommodating my loved one with short notice. There are washers and dryers on every floor. There is a fridge and sink in the apartment, and there are no open flames in the apartment. There are three meals a day with choices. My loved one can either eat in the dining hall restaurant style or pick it up to go and eat in their apartment. My loved one is complicated and complains about everything. So it's hard to tell if they are happy or not.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Viewing 1-20 out of 107 reviews

Neighborhoods
around Holiday Birch Heights

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Holiday Birch Heights in google map

Frequently Asked Questions
about Holiday Birch Heights

Holiday Birch Heights offers 1 Bedroom, 2 Bedrooms and Studio. Learn more.

A Place for Mom has scored Holiday Birch Heights 9.4 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (603) 425-7755 to reach a resident at Holiday Birch Heights.

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The Residence at Salem Woods community exterior

The Residence at Salem Woods

6 Sally Sweet's Way, Salem, NH 03079
Starting at $X,XXX+ monthly
9.0
Review score
35 reviews
9.0
Review score
35 reviews
5 star
62%
4 star
29%
3 star
3%
2 star
0%
1 star
6%
Studio, 1bd, 2bd, Semi-Private
The Residence at Salem Woods is proudly operated by LCB Senior Living. Since 1994, we have pioneered modern senior living communities throughout the Northeast, specializing in Independent (Retirement) Living, Assisted Living and Memory Care. Together, we serve the diverse needs of our residents...
Photo of The Villas at Nashua

The Villas at Nashua

22 1/2 Hunt Str, Nashua, NH 03060
Starting at $X,XXX+ monthly
1bd
The Villas are one level homes that define independent living in your terms. Each graciously appointed private Villa offers more than 1,00 square feet of planned living space, surrounded by lushly landscaped walled gardens and patios. The amenities include: Breathtaking living room, with gas...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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