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1939 Jackson Ave, Ann Arbor, MI 48103
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Jeanie G
-
Spouse or partner of resident/client
5.0
Best personalized care around!!
Hillside Terrace is by far the best independent living, assisted living, and memory care in all of Washtenaw County. The staff is kind, building is spotless, and the leadership gets it. If you have not taken the time to research, visit, and talk with their team if your loved one is in need of a care, you are missing out. Highly recommend.
About the facility Hillside Terrace Retirement
Hillside Terrace Retirement in Ann Arbor, MI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
Independent Living
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Amenities at Hillside Terrace Retirement
Healthcare Services
- Staffing & Ancillary Services
- Medication Management
- Memory Care
- Incontinence Care
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- Professional Chef
- Low / No Sodium
- No Sugar
- Room Service
- Kosher
- Meals Provided
- Special Dining Programs
- Vegetarian
- Guest Meals
Room Amenities
- Wheelchair Accessible Showers
- Handicap Accessible
- Wi-Fi/high-speed internet
- Air Conditioned
- Ground Floor Units
- Respite or Short Term Stays Offered
- Cable or Satellite TV
- Kitchenette
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
Transportation & parking
- Transportation at Cost
- Property Convenient to Public Transit
- Covered Parking
- Complimentary Transportation
- Resident Parking Available
- Uncovered Parking
Pets
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
Common areas
- Barber Shop
- Library
- TV Lounge
- Butterfly garden / Hummingbird garden
- Outdoor Common Areas
- Main Street Shops
- Central Fireplace
- Outside Patio
- Indoor Common Areas
- Meeting Room
- Computer or Media Center
- Beauty Salon
Recreational areas
- Arts and Crafts Center
- Raised Garden Beds
- Movie or Theater Room
- Fitness Center
- Game Room
- Piano or Organ
Services
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Wine Tasting
- Live Well Programs
- Live Musical Performances
- Devotional Activities Offsite
- Activities On-site
- Holiday Parties
- Other Religious Services
- Educational Speakers / Life Long Learning
- Wii Bowling
- Trivia Games
- Reminiscence Programs
- Live Dance or Theater Performances
- Intergenerational Programs
- Community Service Programs
- Light Therapy Programs
- Devotional Activities On-Site
- Brain fitness / Dakim
- Sensory-based Programs
- Visiting Chaplain or Priest
- Cooking Classes
- Day Trips and Outings
- BBQs or Picnics
- Karaoke
- Pet-focused Programs
- Birthday Parties
- Art Classes
- Stretching Classes
- Happy Hour
- Yoga / Chair Yoga
- Gardening Club
- Dances
Compare
Hillside Terrace Retirement
1939 Jackson Ave, Ann Arbor, MI 48103
StoryPoint Saline
6230 S State St, Saline, MI 48176
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750 West Eisenhower Parkway, Ann Arbor, MI 48103
Brookdale Ann Arbor
2190 Ann Arbor Saline Road, Ann Arbor, MI 48103
1.5
Review score
8 reviews
1.5
Review score
8 reviews
5 star
49%
4 star
0%
3 star
13%
2 star
13%
1 star
25%
9.9
Review score
409 reviews
9.9
Review score
409 reviews
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
9.8
Review score
29 reviews
9.8
Review score
29 reviews
5 star
66%
4 star
28%
3 star
3%
2 star
0%
1 star
3%
9.2
Review score
58 reviews
9.2
Review score
58 reviews
5 star
50%
4 star
28%
3 star
9%
2 star
3%
1 star
10%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Reviews
for Hillside Terrace Retirement
Write a review
A Place for Mom has scored Hillside Terrace Retirement with 1.5 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Hillside Terrace Retirement has 8 reviews with an average "overall experience" of 3.4 out of 5.
Overall Rating
3.4
Cleanliness
3.2
Friendliness
3.1
Care Services
3.1
Staff
3.0
Meals & Dining
3.7
Activities
3.7
Value for Cost
3.1
A Place for Mom has scored Hillside Terrace Retirement with 1.5 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Hillside Terrace Retirement has 8 reviews with an average "overall experience" of 3.4 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-8 of 8 reviews
Gwen K - Family/friend
Memory Care
August 24, 2024
Horrible Experience
After respectfully sharing some concerns about the care my loved one was receiving, I was targeted and harassed until we moved out the end of June. Mother, [name removed] & daughter, [name removed] are rude, unprofessional and dishonest. I was called in the night, denied access to the building, lied to and about, and when I said we were on a waiting list somewhere else, was told to get out sooner. Staff is not adequately trained, and the memory care residents do not get the care or life enrichment that is promised. Emails are sent pressuring residents to give money so they can pay Xmas bonuses to their staff, even suggesting they set up a monthly payment plan. Don’t be fooled by “family owned” and the new facility. There’s a reason 3 families moved their loved ones out within 6 weeks (June-July). Our experience is well documented and is being investigated! There’s good help out there, Please take your loved one somewhere else.
Knuby - Family/friend
Assisted Living
May 14, 2023
Not always satisfied
Residents like the food. A good variety of meals. A large variety of activities for residents.
This building, unfortunately, is not not entirely barrier-free (compared to more recently built / newer Assisted Living buildings) and that poses challenges for those needing wheel chairs.
The grounds surrounding the building are not always well-maintained - each resident should do the gardening outside of their room door themselves. Hard when in a wheel chair. Furthermore, the aesthetic appeal diminishes as windows of the building are too infrequently cleaned.
The administrative side is difficult.
anonymous - Toured community
Independent Living
August 10, 2021
Tour of Hillside Retirement
We toured Hillside Terrace and it is a big beautiful facility. My mom was looking for something smaller and I did not see many residents out of their rooms doing activities during our tour.
Jeanie G - Family/friend
Assisted Living
January 20, 2021
Best personalized care around!!
Hillside Terrace is by far the best independent living, assisted living, and memory care in all of Washtenaw County. The staff is kind, building is spotless, and the leadership gets it. If you have not taken the time to research, visit, and talk with their team if your loved one is in need of a care, you are missing out. Highly recommend.
Jean Gill - Family/friend
Memory Care
November 24, 2020
Family owned and operated TRULY CARING Community!
Hillside is a wonderful Senior Living on the westside of Ann Arbor. It has been a staple in the community for more than 50 years! Now that says resilience and dedication to seniors and the community! It has been a family owned and ran senior living for the past 20 years and the owners are present on site. This place is not 1 of the big box corporate ran Senior Livings which makes their care and services delivered that more accountable to their staff, management and ultimately their family owners! Not too often can you find a family owned and operated Senior Living "Mom and Pop" home so if you can get on their move-in list, I promise you you will be grateful!
Don Wilbarger - Family/friend
Memory Care
January 7, 2020
What a wonderful community
What a wonderful community.
The staff and residents are so warm and friendly. They make difficult conversations easy and you can feel the genuine affection they have for wanting to care for your loved one.
I got to sit in on a bingo game with the residents and could not stop giggling. The young lady calling the numbers made it engaging and the residents played right along. Everyone one was having a good time.
They even have beautiful birds on display and residents have pets to warm your heart. It gives me comfort knowing this is a safe, happy and engaging community
Jenny B - Family/friend
Memory Care
November 17, 2017
Hillside Terrace - Assisted Living (NOT a Nursing Home)
Not happy, thus the overall 1-star review. In my opinion, management is very rude. It took several phone calls leaving messages for a director (family member, since it's a family business) asking for an explanation of charges - this was NOT a complaint; it was a REQUEST for the INFORMATION). However, to repeatedly dodge calls and simply not provide the information, then need your boss (your mother) on the call when you finally return a call weeks later is very unprofessional. Bigger issue - I received messages from more than one staff member from hospice (outside, independent agency coming in to assist with our relative's care) regarding issues with her care as far as keeping areas clean and dry. A new Hillside staff member was somehow allowed to place shoes on her - in spite of the fact that she had a severe ulcer on the bottom of her foot, and is in a WHEELCHAIR; she does not WALK! If your loved one has any severe illness that may progress later, such as dimentia, Parkinsons, Diabetes - consider whether he/she may be better off in a nursing home in the long run. Hillside is NOT a nursing home. While they do offer many activities, at this point our relative is able to participate in very few of them. Two dogs were presented during our tour. The larger one is no longer on the premises, and the smaller one, from what we can tell on visits, is NOT taken room to room by any means; [Removed] is simply [Removed] going to work with her owner (a nurse) and comes and goes as she pleases.
Response from Hillside Terrace Retirement
November 6, 2020
We take the comments in your review extremely serious. We have a new team and they are exceptional. There have been tremendous amounts of success over the past year. We are sincerely sorry this was your experience, but we are very excited about the growth and success of the current team. We would appreciate a chance to talk to you about the details of your review. Please reach out to Nanya at [removed] at your earliest convenience.
R M - Toured community
Memory Care
January 29, 2014
Did not like the layout
We toured this location when we were looking into options for my loved one. It seemed very dark, and was depressing. It was a maze of hallways on the upper floor of a building, so there would be no easy access to outside areas. I did not think it would a good match for my loved one.
Response from Hillside Terrace Retirement
November 6, 2020
Thank you for leaving such a detailed review. We appreciate your feedback, as our company is always striving to improve. We have underwent extensive renovations since your review. Currently we are building our new Memory Care. We look forward to showing you the Hillside difference on your next visit. Please reach out to Nanya at [removed] at your earliest convenience.
Viewing 1-8 out of 8 reviews
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Michigan regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Michigan regulations for Assisted Living.
Frequently Asked Questions about Hillside Terrace Retirement
Hillside Terrace Retirement offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Hillside Terrace Retirement 1.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (734) 761-4451 to reach a resident at Hillside Terrace Retirement.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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