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225 Norfleet Dr., Somerset, KY 42501
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Anonymous
-
Child of resident/client
4.0
Highly recommended
We chose Highlands Square because of the cleanliness, everything appeared to be in good working order, appropriate staffing activities and protocols.
Overall it is a very nice facility for a loved one.
About the facility Highlands Square
Highlands Place, a Navion Senior Solutions community, is a stunning assisted living community situated on the northeastern edge of Lake Cumberland in Somerset, Kentucky, a town also known as the Spirit of Southern Kentucky. At Highlands Place, luxury apartments are designed to offer an abundance of features, providing modern conveniences and design. Offering everything from social events and recreational programs to quality assistance with activities of daily living, this community has it all. Enjoy meals in their restaurant-style dining room or enjoy an afternoon conversation on the patio. While residents are exploring their new community, friendly staff take care of housekeeping, laundry, and personal care.
State Licensing Information
To explore the licensing information and compliance histories of senior living communities in the state of Tennessee, visit the Tennessee Health Care Facilities Directory.
Learn more about the Best of Senior Living awards and this year’s winners.
See all 2024 award winnersSenior living options offered
Assisted Living
Pricing for Highlands Square
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Highlands Square
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Compare
Highlands Square
225 Norfleet Dr., Somerset, KY 42501
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9.6
Review score
38 reviews
9.6
Review score
38 reviews
5 star
81%
4 star
8%
3 star
3%
2 star
3%
1 star
5%
9.4
Review score
12 reviews
9.4
Review score
12 reviews
5 star
84%
4 star
8%
3 star
8%
2 star
0%
1 star
0%
9.2
Review score
24 reviews
9.2
Review score
24 reviews
5 star
75%
4 star
17%
3 star
4%
2 star
4%
1 star
0%
8.9
Review score
18 reviews
8.9
Review score
18 reviews
5 star
60%
4 star
28%
3 star
6%
2 star
0%
1 star
6%
Studio
Starting at $X,XXX/moStudio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Amenities at Highlands Square
Healthcare Services
- Staffing & Ancillary Services
- Medication Management
- Memory Care
- Incontinence Care
- Non-Ambulatory Care
Meals & Dining
- Low / No Sodium
- Restaurant Style Dining
- Guest Meals
- Meals Provided
- Professional Chef
- No Sugar
- Room Service
- Vegetarian
Room Amenities
- Kitchenette
- Wi-Fi/high-speed internet
- Wheelchair Accessible Showers
- Ground Floor Units
- Air Conditioned
- Respite or Short Term Stays Offered
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Resident Parking Available
- Uncovered Parking
- Complimentary Transportation
Pets
- Cats Allowed
- Dogs Allowed
- Pet Care Available
Common areas
- Outdoor Common Areas
- TV Lounge
- Central Fireplace
- Library
- Indoor Common Areas
- Computer or Media Center
- Beauty Salon
- Outside Patio
- Meeting Room
Recreational areas
- Raised Garden Beds
- Jacuzzi
- Piano or Organ
Services
- Grocery Shopping and Errands
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Live Dance or Theater Performances
- Live Musical Performances
- Community Service Programs
- Live Well Programs
- Birthday Parties
- Forever Fit
- Activities On-site
- Dances
- Day Trips and Outings
- Activities Off-site
- BBQs or Picnics
- Holiday Parties
- Stretching Classes
- Devotional Activities On-Site
Reviews
for Highlands Square
Write a review
A Place for Mom has scored Highlands Square with 9.6 out of 10 using our proprietary review score based on 23 reviews in the last 2 years. Over all time, Highlands Square has 38 reviews with an average "overall experience" of 4.6 out of 5.
Overall Rating
4.6
Cleanliness
4.5
Friendliness
4.6
Care Services
4.6
Staff
4.4
Meals & Dining
4.5
Activities
4.6
Value for Cost
4.4
A Place for Mom has scored Highlands Square with 9.6 out of 10 using our proprietary review score based on 23 reviews in the last 2 years. Over all time, Highlands Square has 38 reviews with an average "overall experience" of 4.6 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 38 reviews
Anonymous - Family/friend
Assisted Living
August 21, 2024
Highly recommended
We chose Highlands Square because of the cleanliness, everything appeared to be in good working order, appropriate staffing activities and protocols.
Overall it is a very nice facility for a loved one.
Response from Highlands Square
August 23, 2024
Thank you for sharing your positive experience! We’re so glad to hear our community met your expectations regarding cleanliness, team members, and overall environment. It’s important to us that everything is in good working order and that our protocols ensure a safe and welcoming atmosphere for your loved one. Your kind words mean a lot to us. If you ever need anything or have more feedback, please don’t hesitate to reach out. We’re here to support you!
John H - Toured community
Assisted Living
August 16, 2024
Needs some attention
The building and staff need some attention. Hopefully they will be able to make some changes. I toured the community because it was the only assisted living facility that had openings. I will continue to stay to on the list at the neighborhood.
Response from Highlands Square
August 20, 2024
Hi John,
Thank you for sharing your thoughts with our community. Your experience is important to us, and we are committed to reviewing the concerns you’ve mentioned. If you have any further suggestions or would like to discuss your experience in more detail, please reach out to Regional Director, Carri Tindal, at carri.tindal@navionsl.com. We're here to help and are dedicated to making positive changes.
Carrie - Family/friend
Assisted Living
August 6, 2024
Review for Highlands Square
They are very patient. They seem to have a good grasp of my mom's capabilities and shortfalls at this time in her life. It has been a good place for my mom.
Response from Highlands Square
August 15, 2024
Hi Carrie,
Thank you so much for your thoughtful review! We're delighted to hear that our team has been able to provide the patience and understanding your mom needs. It's our priority to ensure that each resident receives the personalized care and attention they deserve, especially during such an important time in their life.
We're glad that your mom has found a good home here with us. If there's ever anything more we can do to support her or your family, please don't hesitate to reach out. We're here to help and ensure her experience continues to be positive.
Kanesha B - Family/friend
Assisted Living
August 6, 2024
This place is awful
Don’t waste your money! [name removed]moved my brother in and than pretty much said he was out of their care within a month. They took about [removed] off of us. She has no clue what she is doing. She is evil. I don’t recommend putting an animal in the family, and definitely not a human loved one. I never leave bad reviews but this place is horrible and should be considered a scam.
Response from Highlands Square
August 21, 2024
Hi Kanesha,
We understand your frustration and want to assure you that your concerns are taken seriously. However, the claims made in your review do not match the standards we uphold at our community. We invite you to contact Elaine Austin, Regional Director of Operations, at Elaine.Austin@navionsl.com to discuss this matter in detail. We are committed to providing exceptional care to all our residents and believe that direct communication is the best way to address any issues.
Kara P - Toured community
Assisted Living
July 23, 2024
Absolutely Pitiful
This place has went down hill in such a short time span. I visited about 6 months ago, everything seemed great, the food was good, the people were nice. I planned on signing this week and let me tell you, big change of plans for me! The residents looked miserable! What in the world changed so dramatic that this place went to a dump that quick!
Response from Highlands Square
August 13, 2024
Hi Kara,
We’re concerned to hear about your recent experience. Our team works diligently to provide excellent care and a welcoming environment for all our residents, and it’s disheartening to hear that your visit did not meet those expectations.
We would appreciate the chance to discuss your observations in more detail. Please reach out to Regional Director, Carri Tindal, at carri.tindal@navionsl.com so we can address your concerns and ensure we are meeting our standards.
Thank you for your feedback.
Anonymous - Family/friend
Assisted Living
May 29, 2024
A great place for loved ones.
All of the categories that are listed have contributed to the excellent experience our family has had and based on this experience we would recommend the Highlands Square community to other families.
Response from Highlands Square
June 3, 2024
Thank you so much for your positive review! We're thrilled to hear that all aspects of our community have contributed to an excellent experience for your family. Your recommendation of Highlands Square means a lot to us. We're committed to providing exceptional care and service, and it's wonderful to know that we've met your expectations. If you ever need anything or have further feedback, please don't hesitate to reach out. Thank you for being a part of our community!
Tammy L - Toured community
Assisted Living
March 28, 2024
Absolutely Charming
I was so impressed with my tour at the Highlands. We are more than excited to move our family member in ASAP. I could not brag enough on the customer service. Every question was answered. It was such a relief to finally find a place with care that would feel like home. We are more than thankful.
Response from Highlands Square
April 2, 2024
Hi Tammy,
Thank you so much for your glowing review! We're thrilled to hear that your tour of our community left such a positive impression on you. Providing exceptional customer service and addressing all your questions is our top priority. We understand how important it is to find a place that feels like home for your family member, and we're honored that you've chosen us. We can't wait to welcome them into our community and provide the care and support they deserve. Please don't hesitate to reach out if you need anything as you prepare for the move.
Mashea H - Toured community
Assisted Living
March 22, 2024
Best Tour
I had the best tour at the Highlands with [name removed]. She fed me and my family lunch and answered all questions. This is a beautiful building with the sweetest people staffed. I plan to proceed in moving forward with my grandmother moving into the Highlands.
Response from Highlands Square
March 26, 2024
Thank you so much for sharing your experience with us, Mashea! We're delighted to hear that you had such a positive tour, as we certainly enjoyed meeting and getting to know you all. We're excited about the possibility of your grandmother joining us at our community, and we'll be here every step of the way to ensure a smooth transition. If you have any further questions or need assistance during the moving process, please don't hesitate to reach out. We're here to help make the transition as seamless as possible!
Vicki H - Family/friend
Assisted Living
February 20, 2024
Review for Highlands Place
Our experience was fine, but like most businesses, staffing is an issue. Not as bad as some facilities, but an occasional an issue. Research showed it to be a nice community, and most importantly, they had an opening.
Response from Highlands Square
February 21, 2024
Hi Vicki,
Thank you for sharing your experience with us! We're glad to hear that overall, your experience was positive. We understand these challenges, but we're continuously working to ensure that our team provides the best care possible for our residents. We're also pleased that you found our community to be a nice fit and that we had an opening for you. If you have any further feedback or questions, please feel free to reach out. We appreciate your support!
Carolyn H - Resident/client
Assisted Living
December 20, 2023
I love this place
I’m waiting for my home to sell to move into Highland's Square. I have went several times to see what rooms are available. I am so excited to make Highlands my home. My doggie loves the Highlands too. He is just as excited as me.
Response from Highlands Square
December 22, 2023
Hi Carolyn,
Thank you for sharing your excitement about moving to Highlands Place! We can't wait to welcome you and your furry friend. It's heartwarming to know you've explored available rooms, and we're thrilled to be part of your journey to make our community your new home.
If you have any questions or need assistance as you prepare for the move, feel free to reach out. Thanks for choosing Highlands Place—we look forward to the day you join our community!
Hilda G - Family/friend
Assisted Living
November 14, 2023
Always on the go!
I am amazed at how often the residents go out and about into the community at the highlands.
They are taking trips shopping, to the movies, visiting different restaurants, etc.
I am so thankful they keep my mom busy and going.
There’s always an activity going on when I’m there and I love it!
Response from Highlands Square
November 28, 2023
Hi Hilda,
Thank you for sharing your wonderful experience with us! We're delighted to hear that your mother is thriving, as she's a valuable member of our community. Your positive feedback is truly appreciated and always feel free to reach out to us should you or your family ever need anything.
Debra W - Industry reviewer
Assisted Living
November 14, 2023
Great Place!
This is a wonderful place. The lady that works the front desk named [name removed] is amazing. She is always sweet and always has an answer to my question. The activities director is the best! She throws big parties and is always take the residents on fun adventures.
Response from Highlands Square
November 28, 2023
Hi Debra,
Thank you for sharing your positive experience with us! We're thrilled to hear that you're impressed with our team and the welcoming environment created for our residents. Your feedback is truly appreciated and always let us know if there's anything we can do for you and your family.
Lora F - Family/friend
Assisted Living
November 14, 2023
Feels like home
I am so thankful this is the place my family chose for my dad.
It truly feels like home to us.
We love the environment.
[name removed] has been amazing to work with this whole process!
From the food, to the activities, everything is top-notch.
Response from Highlands Square
November 28, 2023
Hi Lora,
Thank you for sharing your wonderful experience with our community! It's truly heartwarming to hear that your dad has found a place he feels comfortable and well-cared for. We are also grateful for your kind words about our welcoming environment, delicious food, and engaging activities. Your positive review is a reflection of the dedication and compassion of our team and the high level of care we strive to provide. Thank you for choosing our community for your dad's care, and for your continued support.
Karen J - Toured community
Assisted Living
November 14, 2023
Lovely place!
I visited Highlands Square this week and was amazed at the facility. All of the staff was very friendly and attentive to all the needs of their residents. Cree greeted me at the front desk and was so helpful. I can’t wait to visit again.
Response from Highlands Square
November 29, 2023
Hi Karen,
Thank you for sharing your positive experience with our community! We're delighted to hear that you were impressed with our community and the friendly and attentive service provided by our team. We strive to create a welcoming and comfortable environment for all our visitors and residents, and your feedback is greatly appreciated. We hope to have the opportunity to welcome you back to Highlands Square soon.
Carrie L - Family/friend
Assisted Living
November 14, 2023
My grandpa loves his home at the Highlands.
I’m so thankful that my grandpa has found such a beautiful place to call home. He loves the activities. He loves to go places with the activities director. She takes them out to eat and on shopping trips.
Response from Highlands Square
November 29, 2023
Hi Carrie,
We are incredibly happy to hear that your grandfather has found a wonderful home at our community. It's heartwarming to know that he is enjoying the activities and outings organized by our dedicated team. We take pride in creating a supportive and engaging environment where our residents thrive and feel a sense of belonging. Your feedback is greatly appreciated, and we thank you for entrusting us with your grandfather's care.
Cindy H - Family/friend
Assisted Living
November 14, 2023
Great place for mom!
This place makes you feel like family. They are always pleasant. I have not had any bad experiences with the Highlands. [name removed] done such an amazing job at making mom feel comfortable with the move. We are so happy that she chose to move here.
June B - Toured community
Assisted Living
November 14, 2023
I loved my visit
I was invited to a meet and greet event. I was introduced to new employees at Highlands. The food was amazing!! I enjoyed walking around and touring the community. Everyone seemed so happy. I loved my experience!
Response from Highlands Square
November 30, 2023
Hi June,
Thank you for sharing your delightful experience at the event! We are thrilled to hear that you enjoyed the delicious food, the welcoming atmosphere, and the opportunity to interact with our team members and residents. We appreciate your kind words and hope you continue to enjoy being a part of the Highlands Place community.
Sierra K - Family/friend
Assisted Living
October 13, 2023
Beautiful Home for Seniors
This place is great. They have the best food that I have ever ate! I’m so thankful that we found he Highlands. I’m so thankful that my family is fortunate to live here. We love the staff and the other residents feel like family.
Response from Highlands Square
October 18, 2023
We're delighted to hear about your positive experience at our community, Sierra! Our team takes pride in providing delicious meals and creating a warm, family-like atmosphere. Your kind words mean a lot to us, and we're grateful to have your family as part of our community. If you ever have any questions or need anything, please feel free to reach out. Thank you for choosing Highlands Place!
Anonymous - Family/friend
Assisted Living
October 9, 2023
Recommended
My loved one is currently a resident at Highlands Place and everything about his experience at this facility has been good so far. The facility is clean. The staff are nice and they are competent. The meals are good. They have activities available for the residents. Communication with the family is good, the facility maintains contact. I would recommend Highlands Place to family and friends.
Response from Highlands Square
October 10, 2023
We appreciate your wonderful review and are delighted to hear about your loved one's positive experience at our community. Providing a clean, caring, and engaging environment for our residents is our top priority, and we're thrilled to know that our team's efforts are making a difference. Your recommendation means a lot to us, and we're here to provide ongoing support and care for your loved one. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing Highlands Place, and we look forward to continuing to provide excellent care and service.
Bethany J - Family/friend
Assisted Living
September 22, 2023
Great place
Great community for my grandpa. We love the staff. The building feels like home not only to my grandpa but also to his family. Everyone knows everyone. You feel very welcome from the time that you come in until the time that you leave.
Response from Highlands Square
September 28, 2023
Hi Bethany, We're thrilled to hear that your grandpa is enjoying our community, and we appreciate your kind words about our staff and the welcoming atmosphere. It's wonderful to know that everyone feels at home here, and we take pride in creating a warm and friendly environment for our residents and their families. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our community, and we look forward to continuing to provide a great experience for your grandpa and your family.
Neighborhoods around Highlands Square
See what the neighborhood has to offer and what’s nearby:
Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Kentucky regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Kentucky regulations for Assisted Living.
Frequently Asked Questions about Highlands Square
Highlands Square offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Highlands Square 9.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (606) 678-5865 to reach a resident at Highlands Square.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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