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1320 S Miller St, Wenatchee, WA 98801
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8 reviews
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Anonymous
-
Family/friend
5.0
I have a family member at Highgate. I had my concerns when we first moved in but the new care coordinator has gone above and beyond with her staff to make sure they are doing everything they are supposed to. But what makes our experience they best is the two girls at the front. They are always smiling and always in a great mood. You can tell they are there for the residents. They both have hearts of gold and will do anything to help family, residents, and their fellow staff. The one that sits towards the back with the blonde hair is the one that everyone should go to. She has all the answers and if she doesn't she finds out. I have had concerns that I have brought up to other managers and nothing gets done until I take it to her. She is the heart of that building.
About the facility Highgate Senior Living
Highgate Senior Living in Wenatchee, WA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
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Amenities at Highgate Senior Living
Healthcare Services
- Incontinence Care
- Diabetic Care
- Non-Ambulatory Care
- Staffing & Ancillary Services
Meals & Dining
- Meals Provided
Community Amenities
Common areas
- Indoor Common Areas
Activities
- Activities On-site
- Devotional Activities Offsite
Compare
Highgate Senior Living
1320 S Miller St, Wenatchee, WA 98801
Bonaventure of East Wenatchee
50 29th Street Northwest, East Wenatchee, WA 98802
Avamere at Wenatchee
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Ciel of Wenatchee
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Review score not available
9.0
Review score
32 reviews
9.0
Review score
32 reviews
5 star
45%
4 star
34%
3 star
9%
2 star
3%
1 star
9%
8.0
Review score
51 reviews
8.0
Review score
51 reviews
5 star
58%
4 star
24%
3 star
6%
2 star
2%
1 star
10%
8.0
Review score
15 reviews
8.0
Review score
15 reviews
5 star
87%
4 star
13%
3 star
0%
2 star
0%
1 star
0%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
1
Memory Care
Reviews
for Highgate Senior Living
A Place for Mom has scored Highgate Senior Living with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Highgate Senior Living has 8 reviews with an average "overall experience" of 3.5 out of 5.
Overall Rating
3.5
Cleanliness
3.6
Friendliness
4.2
Care Services
3.7
Staff
Meals & Dining
Activities
3.2
Value for Cost
3.3
A Place for Mom has scored Highgate Senior Living with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Highgate Senior Living has 8 reviews with an average "overall experience" of 3.5 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-8 of 8 reviews
Anonymous - Family/friend
Memory Care
October 28, 2019
I have a family member at Highgate. I had my concerns when we first moved in but the new care coordinator has gone above and beyond with her staff to make sure they are doing everything they are supposed to. But what makes our experience they best is the two girls at the front. They are always smiling and always in a great mood. You can tell they are there for the residents. They both have hearts of gold and will do anything to help family, residents, and their fellow staff. The one that sits towards the back with the blonde hair is the one that everyone should go to. She has all the answers and if she doesn't she finds out. I have had concerns that I have brought up to other managers and nothing gets done until I take it to her. She is the heart of that building.
Anonymous - Resident/client
Memory Care
June 19, 2019
Giving Care
I have resided at Highgate for two months. In that time, I have experience consistent support from caregivers who really do have time to give care. They are helpful and positive. That, to me, is the most important factor in assisted living; how one is cared for.
Jackie Lamb - Family/friend
Memory Care
May 4, 2019
The Staff is always friendly and courteous to my mother. She enjoys the other residents and the activities that are offered
Anonymous - Family/friend
Memory Care
November 10, 2018
problems persist despite their efforts to improve
The food service and quality is poor.
There are minimal activities and quite a few are supposed to be "resident led" which means they don't occur. They consider parking residents in front of a big TV as a major activity.
The med-techs are efficient and very kind. The nursing staff don't follow through.
There are a few very dedicated, kind care givers but for the most part there is constant turnover in the caregivers. This is very confusing for residents. Because of the turnover, quite a few of the caregivers don't even know what to do or what is going on in the facility.
The biggest problem in the whole facility is poor communication.
The executive director has listened to our concerns but nothing seems to change, the problems still persist.
Response from Highgate Senior Living
December 19, 2018
We would love the opportunity to address your concerns. Please e-mail us at [removed]. That e-mail address is managed outside of the Wenatchee community and your feedback can remain anonymous. Thanks!
ctwenatchee - Family/friend
Memory Care
June 8, 2017
Highgate care
My Dad (age 94) currently lives in the Cottage at Highgate. We moved him there from another center because of understaffing and poor care that resulted in a medical emergency .
Since moving to Highgate I feel we are experiencing a much higher level of care by well trained caregivers who treat our Dad with kindness and professionalism. Highgate is one of the more expensive care centers but they have chosen to hire a higher number of employees who are well trained and committed to their profession. I have never heard any of the staff complain about their employer unlike previous center. Communication with the administrative staff is very good. They take "ownership" for all activities and are compassionate even when Dad is having difficulties.
Response from Highgate Senior Living
June 13, 2017
Thank you for the kind review. We appreciate your thoughts and are pleased you are happy with the level of care.
Anonymous - Family/friend
Memory Care
June 7, 2017
Current review of Highgate
My loved one has been at highgate for 5 years and periodically we have an issue that needs to be looked into and resolved. So far my concerns have been listened to and dealt with. I am currently in the middle of an issue concerning the quality of care that is being worked through. My scores are on the lower end due to this issue not being finished yet.
Response from Highgate Senior Living
June 13, 2017
Thank you for taking the time to leave a review. We would like to be sure that all of your concerns are heard; please feel free to call our Customer Support Specialist, Keith, at [removed]. We would love the opportunity to make sure all of your needs are met and expectations exceeded.
Thank you!
andersonv - Family/friend
Memory Care
May 4, 2016
Caring and Patient Staff
I recently moved my mother into Highgate from her home of 60 years. I was very concerned about her emotional adjustment. The staff at Highgate is so caring and compassionate. In no time, everyone knew her name and preferences and have done a wonderful job of meeting her needs with dignity. The transition has been smoother than I ever expected and Mom looks and acts better than she has in months. The variety of activities has encouraged her to be involved and, during the day, she is rarely in her room. Thank you!
Response from Highgate Senior Living
June 13, 2017
Thank you for the lovely review! We appreciate that you took the time to write such nice words about our community and team.
Tricia Nickell - Family/friend
Memory Care
July 19, 2013
Terrible
There are two parts of the Highgate House. If you have worse dementia they put you in this separate back area, The Cottages. The front is nice but they moved my mom to the back area. The Cottages are terrible. It's a zero. I saw my mother in there, came back to LA and moved her out of there within 3 weeks. I would have taken her out immediate if I could.
It smelled terrible, nauseatingly bad. There were very few people working back there and no security. Most of my mother's things were stolen - jewelry, clothing, glasses. Twice I saw someone walking around naked and there was no one there to help them! They told me it would be $3800 and with in a month it was $5200. My mother has no physical issues, just dementia.
The food is a 5 but that's the only good thing about it.
Viewing 1-8 out of 8 reviews
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Washington regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Washington regulations for Assisted Living.
Frequently Asked Questions about Highgate Senior Living
Call (509) 665-6695 to reach a resident at Highgate Senior Living.
Find Assisted Living
Bonaventure of East Wenatchee
50 29th Street Northwest, East Wenatchee, WA 98802Starting at $X,XXX+ monthly
9.0
Review score
32 reviews
9.0
Review score
32 reviews
5 star
45%
4 star
34%
3 star
9%
2 star
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1 star
9%
1bd, 2bd, Studio, Detached Cottages / Bungalows, Semi-Private
Create the home you want with choices, flexibility, independence, respect, good times and exactly the amount of expert help and care you desire, from a little to a lot.East Wenatchee is a great example of how Bonaventure Senior Living makes it easy to create the home you want on your terms -- and...
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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