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600 Paoli Pointe Drive, Paoli, PA 19301
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Lynda C
-
Child of resident/client
5.0
Genuinely caring staff.
The staff is so up beat and pleasant from the sales manager, [name removed], the dining staff, [name removed] the activities coordinator, the wellness manager [name removed] and care staff. They talk to my mother even though she is very quiet and has some dementia. They are doing rehab which her last place would not do which made her wheelchair bound for a year and a half.
I would highly recommend Highgate at Paoli Pointe. No place is perfect but they try their best to make living there as comfortable and caring as possible.
Thank you for setting up my visit there. Even though it is half an hour from my house, it is an easy ride and only 10 minutes from KOP mall.
About the facility Highgate at Paoli Pointe
Located in the heart of Chester County, Highgate at Paoli Pointe is a Genesis community which combines all the comforts of home with the luxuries and amenities of premiere senior living.
Our 80-apartment home offers 24-hour assistance when needed while still encouraging residents to be as independent as possible. Our secure dementia unit is set up to provide care for those with varying forms of dementia and Alzheimer's. With a highly trained staff our residents enjoy specialized activities every day of the week in our dementia unit.
In addition to dementia care, we offer premier senior living services which include:
Our 80-apartment home offers 24-hour assistance when needed while still encouraging residents to be as independent as possible. Our secure dementia unit is set up to provide care for those with varying forms of dementia and Alzheimer's. With a highly trained staff our residents enjoy specialized activities every day of the week in our dementia unit.
In addition to dementia care, we offer premier senior living services which include:
- Private and semi private apartments with private bathrroms, kitchenettes and individual cliamate controls
- Upscale dining in our restaurant style dining room
- Sun room
- Wellness center and programs
- Numerous recreational activity options
- Private areas for entertaining guests
- Gardens and courtyards filled with flowers and seating areas
Many residents enjoy the privacy of their apartments, however our community is vibrant and active, allowing you to easily make new friends, enjoy long meals in our dining room, and socialize.
Weekly housekeeping services ensure carefree living so that you can enjoy all the activities our community offers. Our...
Read more
Senior living options offered
Assisted Living
Memory Care
Pricing for Highgate at Paoli Pointe
Total monthly costs depend on room type, select services, and the level of care needed.
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Assisted Living
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1 Bedroom
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2 Bedrooms
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Semi-Private
Starting at $XXXX/mo
Memory Care
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1 Bedroom
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Semi-Private
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Highgate at Paoli Pointe
600 Paoli Pointe Drive, Paoli, PA 19301
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8.0
Review score
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8.0
Review score
73 reviews
5 star
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9.8
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9.8
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9.7
Review score
59 reviews
5 star
68%
4 star
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3 star
2%
2 star
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9.6
Review score
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9.6
Review score
33 reviews
5 star
61%
4 star
21%
3 star
9%
2 star
6%
1 star
3%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Amenities at Highgate at Paoli Pointe
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- High Acuity Care
- Medication Management
- Incontinence Care
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- Restaurant Style Dining
- Vegetarian
- Guest Meals
- Pureed Meals
- Meals Provided
- Special Dining Programs
- Gluten-free
- Professional Chef
- Room Service
- Low / No Sodium
- No Sugar
Room Amenities
- Wi-Fi/high-speed internet
- Handicap Accessible
- Respite or Short Term Stays Offered
- Cable or Satellite TV
- Kitchenette
- Ground Floor Units
- Wheelchair Accessible Showers
- Air Conditioned
- Garden View
Community Amenities
On-site dining options
- Bar or Pub
- Café or Bistro
- Private Dining Room
Transportation & parking
- Uncovered Parking
- Transportation at Cost
- Property Convenient to Public Transit
- Complimentary Transportation
- Covered Parking
- Resident Parking Available
Pets
- Cats Allowed
- Pet Care Available
- Dogs Allowed
- Weight Limit (lbs)
Common areas
- Outdoor Common Areas
- Library
- Central Fireplace
- Beauty Salon
- TV Lounge
- Computer or Media Center
- Private Bath
- Outside Patio
- Butterfly garden / Hummingbird garden
- Indoor Atrium
- Indoor Common Areas
- Main Street Shops
- Meeting Room
- Barber Shop
Recreational areas
- Piano or Organ
- Movie or Theater Room
- Game Room
- Billiards Lounge
- Raised Garden Beds
- Fitness Center
- Golf Course or Putting Green
- Arts and Crafts Center
Services
- Housekeeping
- Laundry Service / Drycleaning
- Grocery Shopping and Errands
- Beautician
Languages spoken
- English
- Spanish
Activities
- Water Aerobics
- Visiting Chaplain or Priest
- Wii Bowling
- Tai Chi
- Live Musical Performances
- Bible Study Group
- Stretching Classes
- Christian Services
- Qi Gong
- Day Trips and Outings
- Jewish Services
- Live Dance or Theater Performances
- Trivia Games
- Activities On-site
- Forever Fit
- Intergenerational Programs
- Quilting or Sewing Club
- Birthday Parties
- Visiting Rabbi
- Light Therapy Programs
- Activities Off-site
- Cooking Classes
- Pet-focused Programs
- Cards / Pinochle Club
- Islamic Services
- Sensory-based Programs
- Yoga / Chair Yoga
- Resident Band or Musicians
- Montessori Programs
- Art Classes
- Live Well Programs
- Brain fitness / Dakim
- Adventist Services
- Community Service Organizations
- Holiday Parties
- Devotional Activities On-Site
- Men's Club
- Educational Speakers / Life Long Learning
- BBQs or Picnics
- Gardening Club
- Walking Club
- Happy Hour
- Choir / Singing Club
- Other Religious Services
- Current Events Club
- Catholic Services
- Bridge Club
- Wine Tasting
- Devotional Activities Offsite
- Protestant Services
- Cooking Club
- Reminiscence Programs
- Dances
- Mormon/LDS Services
- Karaoke
- Book Club
- Buddhist Services
Reviews
for Highgate at Paoli Pointe
Write a review
A Place for Mom has scored Highgate at Paoli Pointe with 8 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Highgate at Paoli Pointe has 73 reviews with an average "overall experience" of 4.5 out of 5.
Overall Rating
4.5
Cleanliness
4.3
Friendliness
4.5
Care Services
4.4
Staff
4.7
Meals & Dining
4.2
Activities
4.3
Value for Cost
4.2
A Place for Mom has scored Highgate at Paoli Pointe with 8 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Highgate at Paoli Pointe has 73 reviews with an average "overall experience" of 4.5 out of 5.
Parent company
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 73 reviews
Lynda C - Family/friend
Assisted Living
November 7, 2024
Genuinely caring staff.
The staff is so up beat and pleasant from the sales manager, [name removed], the dining staff, [name removed] the activities coordinator, the wellness manager [name removed] and care staff. They talk to my mother even though she is very quiet and has some dementia. They are doing rehab which her last place would not do which made her wheelchair bound for a year and a half.
I would highly recommend Highgate at Paoli Pointe. No place is perfect but they try their best to make living there as comfortable and caring as possible.
Thank you for setting up my visit there. Even though it is half an hour from my house, it is an easy ride and only 10 minutes from KOP mall.
Anonymous - Family/friend
Assisted Living
September 30, 2024
Review for Highgate at Paoli Pointe
Friendly, caring, and informative. Listens to family's concerns. Does well with residents who have dementia. Has a lot of activities for the residents in and off the floor. The food is really good and is prepared and placed like the residents are dining.
JE - Family/friend
Memory Care
September 25, 2024
Some good. Some not so good.
The price is reasonable compared to other facilities. A big complaint which I believe has to do w/ not changing the residents often enough :( is the odor of urine as soon as u get off the elevator & proceed down the hallways. The director [name removed] is very helpful & very hands on but the staff needs to be more attentive to proper hygiene. The rooms are fine, spacious for shared though the bathroom toilets & seats do not look as if they are cleaned often enough! The Nurses seem to be good but honestly over-all no one is super friendly & lack communication w/ the residents. We have addressed a few issues w/ management so I am hoping things get better now that we passed on our concerns.
Anonymous - Family/friend
Assisted Living
June 6, 2024
Needs much improvement
When it comes to the cleanliness, the staff put their feet up on the dining room tables. The lady at the front desk was very friendly but a lot of the staff was very hard to understand. We gave the activities a 1 because we never saw any activities gong on. I understand care is expensive, but all these nursing home I feel are crazy expensive, when you get old and have to go to a nursing home it shouldn't drain one's pockets and family members pockets. Then when you are have to purchase items over and over again, that's another cost. I feel very guilty about having to put my loved one in a home, but I really thought that they would be well cared for there and I don't feel that my loved one was.
Stephen - Family/friend
Memory Care
February 21, 2024
Recommended
The staff have been pleasant and friendly. The staff has continued to keep me in the loop with every incident and medical issue involving my mom. I have noticed lately that my mom's room needs cleaning. The dust is collecting on the floor and under her bed. The vent in her bathroom is dusty. I can't talk about the meals, since we never stayed for meals. The move in day went as expected, rough. Mom wasn't too happy with me. It also appears that Mom has been participating in activities, which I'm happy to see. I would recommend and have recommended to others Highgate at Paoli Pointe.
James - Family/friend
Assisted Living
January 25, 2024
Happy
The facility is as advertised, good people, clean, easy to work with. I would recommend the facility to others.
Anonymous - Family/friend
Memory Care
January 25, 2024
Our Experience
My loved one was previously a resident at Highgate at Paoli Pointe. Everything was great for her at this facility, with the exception of the food. That area could use some improvement according to my loved one.
G P - Family/friend
Assisted Living
October 4, 2023
Has really gone down hill
The legacy staff is great, but I moved my mother out because I was concerned about her safety. It seems like the newer staff (perhaps temp/contractors?) often are not good at all, and are negligent in their treatment of residents. There is a lot of turnover at all levels. Many of the "amenities" listed on this page are not really available.
Anonymous - Family/friend
Memory Care
November 2, 2022
I toured this facility for a friend and it was very nice. It was our second choice. It's very clean. The staff was friendly and really seemed to have good interaction with the residents. Our guide was wonderful, took their time with us, and answered any and all questions we had.
Nick G - Family/friend
Assisted Living
October 31, 2022
My dad enjoyed his time at Highgate, and the help with rehab especially. All staff have been fantastic to work with, and appreciate all the help. Thank you so much!
Nicholas S - Family/friend
Assisted Living
October 31, 2022
I thank you for all of your assistance with my dad in the past few months. You guys do an amazing job at your facility. He would of not gotten to this point if it were not for your team.
Sharon H - Family/friend
Assisted Living
October 31, 2022
Thank you so much for all your help in coordinating my mom's respite stay at Highgate! She really enjoyed her visit. The staff were all wonderful and she was well taken care of. We will be using this facility in the future if needed!
Peggy P - Resident/client
Assisted Living
October 31, 2022
Great Respite Care
All staff have been so kind. Food has been delicious and accommodations. Very comfortable. Staff here saved my life!
Kev S - Family/friend
Assisted Living
October 31, 2022
My family wanted to thank everyone at Highgate for their hospitality and care given to dad and us.
Anonymous - Family/friend
Assisted Living
October 31, 2022
My father is very happy in his new environment at Highgate. He loves the facility. He loves the food and he loves his own private space. My most sincere thanks for all of the hard work to get him where he is.
John M - Resident/client
Assisted Living
October 31, 2022
Living here is great. Employees double great. Food outstanding. Courtesy highly great. How you put it all together? But you did!!!
Pat M - Toured community
Assisted Living
October 31, 2022
Highgate is a great facility, which we loved, great overview, and tour. We were very impressed with the depth of knowledge and experience with Highgate.
Anonymous - Family/friend
Assisted Living
August 23, 2022
Good Community, I Picked It Because It Is On A Smaller Scale
[Name removed] was wonderful to work with, and has always been willing to interact with the family in the beginning. The receptionist is extremely helpful whenever I call and tries to go above and beyond for us. The head of therapy is wonderful according to my loved one.
The communication could be improved to keep the family updated better when the family isn't there.
There are three meals a day provided by the community to the residents. My loved one thinks the dining room is very nice.
There is always problems with the billing for us.
LIsa - Family/friend
Memory Care
August 4, 2022
4.9 out of 5
I definitely think that the memory care unit is awesome. They do a great job. They have the appropriate facility and staffing to take care of your family members. Their communication with our family has been awesome. The standard room is great. If you do a shared room, I don't know that would be enough space. Really the only area for improvement is activities - I would just like to see more for the residents to do.
Julia L - Resident/client
Assisted Living
June 30, 2022
I am very happy here. The staff is great.
Neighborhoods around Highgate at Paoli Pointe
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Pennsylvania regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Pennsylvania regulations for Assisted Living.
Frequently Asked Questions about Highgate at Paoli Pointe
Highgate at Paoli Pointe offers Semi-Private, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Highgate at Paoli Pointe 8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (610) 296-7100 to reach a resident at Highgate at Paoli Pointe.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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