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480 W. Polk Ave, Charleston, IL 61920
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15 reviews
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1616 Photos available
22 Floor plans available
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rebecca
-
Child of resident/client
5.0
A good place for my Mom
My Mom has lived at Heritage Woods for about a year and likes it very much. She has a 1 br apt & has her cat with her.
The CNA's are very caring & they & the nursing staff have always notified me right away if Mom needed anything.
About the facility Heritage Woods of Charleston
Heritage Woods of Charleston is a quaint set of senior living apartments located in the heart of Charleston, Illinois.It offers a home for aging loved ones who want to maintain their independence with just a little help. At Heritage Woods of Charleston, we pride ourselves in providing a safe community for your aging loved ones. Heritage Woods of Charleston offers much more than a home - it offers a community where you can feel comfortable leaving your loved ones. Each of the studio and one-bedroom apartments has a kitchenette, private bathroom, and an emergency response system to give you peace of mind. Heritage Woods of Charleston also has a convenience store, a barber/beauty shop, an exercise room, and several other amenities to make your loved one's home feel like a community. You can feel assured knowing that all of your loved one's needs are met when living at Heritage Woods of Charleston.
Senior living options offered
Assisted Living
Pricing for Heritage Woods of Charleston
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
Unlock pricing
1 Bedroom
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Heritage Woods of Charleston
480 W. Polk Ave, Charleston, IL 61920
Brookstone Of Mattoon North
1920 Brookstone Lane, Mattoon, IL 61938
Arbor Rose of Charleston
1911 18th St, Charleston, IL 61920
Villas of Holly Brook and Reflections - Charleston
738 N 18th St, Charleston, IL 61920
Review score not available
8.4
Review score
12 reviews
8.4
Review score
12 reviews
5 star
59%
4 star
33%
3 star
8%
2 star
0%
1 star
0%
8.0
Review score
2 reviews
8.0
Review score
2 reviews
5 star
50%
4 star
50%
3 star
0%
2 star
0%
1 star
0%
Review score not available
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
--Studio
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
1
Assisted Living
Care types offered
3
Assisted Living, Memory Care, Adult Day Services
Care types offered
2
Assisted Living, Memory Care
Amenities at Heritage Woods of Charleston
Healthcare Services
- Staffing & Ancillary Services
- Medication Management
- Incontinence Care
- High Acuity Care
- Non-Ambulatory Care
- Diabetic Care
- Memory Care
Meals & Dining
- Room Service
- Low / No Sodium
- Guest Meals
- Meals Provided
- Restaurant Style Dining
Room Amenities
- Air Conditioned
- Wi-Fi/high-speed internet
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Kitchenette
- Handicap Accessible
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Uncovered Parking
- Transportation at Cost
- Property Convenient to Public Transit
- Resident Parking Available
- Complimentary Transportation
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Private Bath
- Meeting Room
- Central Fireplace
- Beauty Salon
- TV Lounge
- Outside Patio
- Computer or Media Center
- Indoor Common Areas
- Outdoor Common Areas
- Barber Shop
Recreational areas
- Fitness Center
- Arts and Crafts Center
- Raised Garden Beds
- Game Room
- Piano or Organ
Services
- Laundry Service / Drycleaning
- Housekeeping
- Grocery Shopping and Errands
- Beautician
Languages spoken
- Spanish
- English
Activities
- Holiday Parties
- Book Club
- Dances
- Devotional Activities Offsite
- Community Service Programs
- Birthday Parties
- Wii Bowling
- Activities On-site
- Day Trips and Outings
- Community Service Organizations
- Trivia Games
- Art Classes
- Brain fitness / Dakim
- Live Musical Performances
- Devotional Activities On-Site
- Catholic Services
- Yoga / Chair Yoga
- Karaoke
- BBQs or Picnics
- Happy Hour
- Wine Tasting
- Cooking Classes
- Cooking Club
- Educational Speakers / Life Long Learning
- Reminiscence Programs
- Gardening Club
- Activities Off-site
- Live Dance or Theater Performances
- Intergenerational Programs
- Live Well Programs
- Protestant Services
Reviews
for Heritage Woods of Charleston
15 reviews
Write a review5 star
60%
4 star
7%
3 star
0%
2 star
20%
1 star
13%
A Place for Mom has scored Heritage Woods of Charleston with 0 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Heritage Woods of Charleston has 15 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
3.9
Friendliness
3.7
Care Services
3.3
Staff
4.7
Meals & Dining
4.5
Activities
3.6
Value for Cost
3.5
A Place for Mom has scored Heritage Woods of Charleston with 0 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Heritage Woods of Charleston has 15 reviews with an average "overall experience" of 3.7 out of 5.
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1-15 of 15 reviews
Lisa - Toured community
Assisted Living
August 18, 2023
Tour
I toured Heritage Woods of Charleston during my search for an Assisted Living facility for my loved one. This facility was very nice! It's very clean and remodeling has been done recently. The rooms are nice, but no stoves and the refrigerator is very small. The staff was very friendly and helpful. However, they didn't include as much with the monthly price as the other facility that we were considering did. We decided to go with the other facility.
rebecca - Family/friend
Assisted Living
October 7, 2021
A good place for my Mom
My Mom has lived at Heritage Woods for about a year and likes it very much. She has a 1 br apt & has her cat with her.
The CNA's are very caring & they & the nursing staff have always notified me right away if Mom needed anything.
Kim K - Toured community
Assisted Living
September 24, 2021
Absolutely Wonderful
The rooms are big, the staff is very friendly and helpful. The activities are off the wall, they get to do such a wide assortment of activities. The housekeepers are so efficient and helpful. Dietary does a great job with meals. Absolutely enjoyed my walk through the building. I would definitely recommend this place.
Marsha - Resident/client
Assisted Living
September 23, 2021
A Wonderful Place for People to Live in!
I have lived here for about a year and a half. I have enjoyed it immensely. Very friendly people live and work here. I recommend it for people 65 years old and older. We get three meals a day plus snacks. We get activities that are great. We have exercise programs for 45 minutes at least 2 times a week. There is also bingo and occasionally we will get entertainment from the community. That is great and very enjoyable. We have sing a longs and bell choir. During the holidays, the staff is wonderful in surprising us with different kinds of activities that we don't do on a regular basis. We also have someone come in to do chair yoga with us. To me, it is a great place to live. The staff is very helpful.
Walter T - Resident/client
Assisted Living
September 20, 2021
A nice place to live
My wife and I have enjoyed living here at Heritage Woods of Charleston Illinois. Everyone is so kind and helpful to us. We receive the nursing help we need, three meals a day, apartment cleaning weekly, and wonderful staff.
Nana barb - Resident/client
Assisted Living
September 20, 2021
Great place to live
I have lived here a little over two years and I couldn’t be happier with living here. The CNAs, housekeeping, and dietary staff are all so kind and helpful. I would recommend this community to anyone!
Kathryn - Industry reviewer
Assisted Living
September 20, 2021
Amazing and Caring Staff
The staff at Heritage Woods work very hard to make sure the residents are well-taken care of. They go above and beyond to make them feel as if they are at "home". Friendly, fun, and caring staff with many fun activities! Very welcoming!
Loving Family - Family/friend
Assisted Living
July 20, 2018
Not a safe place for mom
We moved our Mother here thinking she would be safe. After repeated requests for her to get a life line button for her, they told us that they didn't have any that were working and had to wait for one. After being there only 3 weeks she fell in her bathroom and cried out for help. She had a brain bleed, broken hip and arm. She is now in a nursing home. Hertiage in Charleston and home office in Bradley have repeatedly lied to us about returning money that we had paid them in advance. Shameful
Anonymous - Family/friend
Assisted Living
June 1, 2018
No assisting in this assisted living.
The staff needs to understand the definition of assistance. When residents ask for help they are often told by staff that they aren't allowed to do what they are requesting or they just refuse to do it. Food quality is poor and that is if the resident can get waited on in the dining room. Medications are often not ordered on time allowing resident to go without vital medication for days. Transportation provided to medical appointments only one day a week. If resident has issue with oxygen or even insulin you might as well look elsewhere staff is not allowed to assist with either. Housekeeping is minimal. Very disappointing.
Alice Smith - Family/friend
Assisted Living
October 5, 2017
Poor nursing cate
Extremely poor nursing care, not safe, my parent was overdosed on a blood thinner and antibiotics were not given at all, that were prescribed by doctor. [Removed]is a common occurrence, every time she would leave her room, to go to the hospital, a staff person with a key would go through her things and take something, if it had any value.
Kim Fouty, Cumberland Associates - Charleston - Industry reviewer
Assisted Living
July 11, 2017
Heritage Woods is a fantastic community! The staff are caring and supportive! I love working with all of the staff.
Anonymous - Resident/client
Assisted Living
April 23, 2016
Has gone downhill fast
This place has really gone downhill. Food is terrible, no nurtricious and repetitive. Nursing care is minimal and very not client friendly. Huge CNA staff turnover.
Anonymous - Family/friend
Assisted Living
October 28, 2015
Not Happy With Care
My mother has lived at Heritage for just a few months and I can honestly say I am not pleased with the care given. We are looking to move her elsewhere due to the lack of quality staff, especially when it comes to nursing. It seems their CNA's change on a regular basis which can be confusing for my mom. Not to mention the fact that her laundry is frequently lost, medications are not given on time and it is not uncommon for her apartment to be unclean. I used to hear nothing but good things about Heritage prior to moving mom in, I am upset as to what it has turned out to be. This age group deserves much more for the money we are paying them.
Anonymous - Toured community
Assisted Living
August 31, 2015
Welcoming and Pleasant
They are very welcoming and very pleasant and everyone is always willing to do anything, even if it is not in their job description. They do have a problem with keeping CNA's though, and they are short-staffed sometimes.
Happy Family! - Family/friend
Assisted Living
July 26, 2015
Extremely pleased!
We have all been impressed with the staff and the facility. Each and every staff member we have had contact with has been very friendly and efficient. The meals we have had there were very nice and the service was outstanding. Our family members who now live there are extremely pleased with their choice of facilities. Even tho there is a schedule for laundry or trash pick up, it is done whenever staff come to the room, if needed. My family members are so relieved to not have to worry about setting up their meds or taking a fingerstick blood sugar, or anything else, for that matter. There is an adjustment period for staff to get used to their medication schedule preferences. But, I highly recommend Heritage Woods of Charleston!
Viewing 1-15 out of 15 reviews
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Illinois regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Illinois regulations for Assisted Living.
Frequently Asked Questions about Heritage Woods of Charleston
Heritage Woods of Charleston offers Studio and 1 Bedroom. Learn more.
Call (217) 345-4900 to reach a resident at Heritage Woods of Charleston.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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