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2365 Union Rd, Cheektowaga, NY 14227
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Anonymous
-
Resident/client
4.0
I like the rooms and the friendliness of the staff. There are different staff, from different areas, that stop by every day to see if there is anything they can do and how the coordination is going. The nurses are very friendly. I like the rehab therapy. At night they should respond quicker to the nurse light. It takes them about 25-30 minutes, not sure if they need more staff or what. The food is kind of shaky because I'm on a low-salt diet and I'm lactose intolerant. It's hard to find out what I am going to get because a lot of things on the menu I can't eat. They have been trying to bring other things for me.
About the facility Garden Gate Health Care Facility
Garden Gate Health Care Facility in Cheektowaga, NY is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Nursing Homes
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9.2
Review score
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5 star
55%
4 star
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3 star
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2 star
2%
1 star
10%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Nursing Homes
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Reviews
for Garden Gate Health Care Facility
Write a review
A Place for Mom has scored Garden Gate Health Care Facility with 1 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Garden Gate Health Care Facility has 18 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
3.7
Friendliness
3.8
Care Services
3.7
Staff
1.0
Meals & Dining
1.0
Activities
3.9
Value for Cost
3.7
A Place for Mom has scored Garden Gate Health Care Facility with 1 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Garden Gate Health Care Facility has 18 reviews with an average "overall experience" of 3.7 out of 5.
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1-18 of 18 reviews
Jacquine - Resident/client
Nursing Home
May 26, 2024
Horrible care
If I could give a 0 that would be my rating. The staff is the most incompetent personnel I have ever had to deal with. The majority of the CNAs are rude and lazy. Staff ignores call light buttons(especially the night shift). It is almost impossible to get water. If you do you have to wait for over an hour for a response. They leave you in the bathroom for over an hour at a time.
The food is the worse I have ever had. Family had to bring food to me every day, which was the case for many of the patients in this facility. Also the food has absolutely no nutritional value to help promote healing.
I ended up sicker than I was before coming to this facility.
You would do much better on your own at home than at the mercy of this hell home.
Cheryl - Family/friend
Nursing Home
February 17, 2023
Awful place
I wish I had read reviews of this place before my mother was admitted for rehab. Used to be a good place. Not any more. Dark, dingy, food it horrible, minimal staff, not sure if my mother got any physical therapy. I was there everyday, taking her food so she would eat. Covid testing is on the honor system, only once did anyone check my test. Probably why they have so many cases. No communication with family. My mom sat in a disgusting, broken wheelchair all day. Had to read the slip on her food tray to identify the food. Got her out of there and transfered to another facility. Garden Gate claimed on discharge she could walk 50 feet, what a joke, best she could do was transfer from one chair to another. I don't know how the state can allow this place to operate and how Medicare can continue to reimburse for services. It's a crime.
Anonymous
Nursing Home
February 26, 2019
Not a good nursing home
On [date removed] my mother had a massive stroke they called me after 9 at night and told me my mother was not responding and that she didn't take her meds or eat anything I went up there I had them send my mother to Mercy hospital and after they did a head scan the nurse came back with the results and told me that she had the stroke several hours before she came to the hospital so they just left my mother in her room being unresponsive nobody came to check on her to see if she was okay if they did they turn their head the other way and left my mother like that for the next shift to deal with and while at Mercy Hospital they also discovered that my mother had bed sores on her but and a UTI when I called up there to tell them about it they didn't want to hear it it was a quick brush off a lot of those Aids who work there are just up there for a paycheck not to take care of the patients. This happened at Garden Gate nursing facility on Union Road in Cheektowaga. I would not recommend this nursing home to anybody. And for the 13 years she been there I have been constantly complaining about issues with the care there.
Response from Garden Gate Health Care Facility
April 17, 2019
Hello - we have been fortunate to care for your mother for the past 13 years as a cherished member of our Garden Gate "family." Our medical records differ from your account of her care. As always, we welcome the opportunity to speak to you in greater detail. Our Director of Nursing can be reached at [removed] at your convenience. Thank you.
Anonymous - Resident/client
Nursing Home
January 10, 2018
I like the rooms and the friendliness of the staff. There are different staff, from different areas, that stop by every day to see if there is anything they can do and how the coordination is going. The nurses are very friendly. I like the rehab therapy. At night they should respond quicker to the nurse light. It takes them about 25-30 minutes, not sure if they need more staff or what. The food is kind of shaky because I'm on a low-salt diet and I'm lactose intolerant. It's hard to find out what I am going to get because a lot of things on the menu I can't eat. They have been trying to bring other things for me.
Response from Garden Gate Health Care Facility
January 12, 2018
Thank you for taking the time to leave a review. We're glad your stay has been positive. Our dietary staff is happy to work with you to create appetizing and nutritious meals that meet your dietary restrictions.
Anonymous - Family/friend
Nursing Home
January 10, 2018
I’d recommend Garden Gate. However there is a long wait when you have to go to the bathroom, and the food needs to improve.
Response from Garden Gate Health Care Facility
January 12, 2018
Thank you for recommending Garden Gate. Your comments have been shared with our team.
Anonymous - Family/friend
Nursing Home
January 10, 2018
The people and nurses were great. They have a fine staff, there was only one person we didn't feel was good. The food, however, was not very good
Response from Garden Gate Health Care Facility
January 12, 2018
Thank you for taking the time to comment. Your thoughts have been shared with our dietary team.
Anonymous - Family/friend
Nursing Home
January 10, 2018
She's been treated very well. They do excellent work there. She looks forward to the meals, she thinks they're very good. The staff members that take care of my loved one are very kind but everyone else just ignores me, they don't respond to smiles or nods. I have to contact them, but they never contact me. If I don't initiate it, they don't tell me anything
Response from Garden Gate Health Care Facility
January 12, 2018
We're glad to hear your loved one is enjoying her stay and the care she is receiving. Your comments have been shared with our team.
Anonymous - Resident/client
Nursing Home
January 10, 2018
Everything is nice and organized, but they are short on aides. The nurses are very nice and the facility is very clean. The chef is excellent! They give me the portion and options that I like. The aides aren’t always very accommodating of my preferences though. Mostly when you press the call button it can take hours before someone responds.
Response from Garden Gate Health Care Facility
January 12, 2018
Thank you for your honest feedback. Our team works hard to deliver high-quality, timely care. We're happy that you're also enjoying our chef-prepared meals. Your comments have been shared with our staff.
Anonymous - Family/friend
Nursing Home
December 14, 2017
Garden Gate was our first choice and I'd recommend it. The therapists were clear, transparent, and they answered any questions that we had. The nurses were very attentive, however sometimes there were wait times. But I know that they were trying their best. They kept us informed about her health.
Response from Garden Gate Health Care Facility
December 15, 2017
We appreciate that you took the time to provide you feedback and are happy with the care your loved one received. We appreciate your recommendation!
Anonymous - Family/friend
Nursing Home
December 14, 2017
It's been excellent. Garden Gate is top shelf. I can't say anything negative about them. The staff is exceptionally friendly and not just to my wife but to me as well, like family. I'm there every day and I'm always talking to someone about her care.
Response from Garden Gate Health Care Facility
December 15, 2017
Thank you very much for your kind words and honest feedback. We're glad that you're both happy.
Anonymous - Family/friend
Nursing Home
December 14, 2017
The overall care has been great. If we have any problems or concerns they respond very promptly. It's a great facility.
Response from Garden Gate Health Care Facility
December 15, 2017
We're glad to hear you're happy with the facility. It's our pleasure to care for you.
Anonymous - Resident/client
Nursing Home
December 14, 2017
Everyone was so nice and took wonderful care of me. It was very clean and they were good about cleaning every day. My only complaint would be that they seemed understaffed for the number of patients they had. They didn't have enough staff to get the food out quickly at mealtime, so we had to wait to get the food, but it was good, considering.
Response from Garden Gate Health Care Facility
December 15, 2017
We appreciate you taking the time to provide your honest feedback. We're happy that you felt well cared for. Your comments have been shared with our staff.
Anonymous - Family/friend
Nursing Home
December 14, 2017
Everything is nice and organized, but they are short on aides. Mostly when you press the call button it can take hours before someone responds. The nurses are very nice and the facility is very clean. The aides aren’t always very accommodating of my preferences though. The chef is excellent! They give me the portion and options that I like.
Response from Garden Gate Health Care Facility
December 15, 2017
Thank you for your honest feedback. We're happy that your stay went well and you enjoyed the food. Your comments have been shared with our team.
Anonymous - Resident/client
Nursing Home
November 5, 2017
I would recommend to a friend!
Response from Garden Gate Health Care Facility
November 7, 2017
Thank you for your kind recommendation.
Anonymous - Resident/client
Nursing Home
November 5, 2017
I've been to other facilities, but no facility compared to this. It was like I was on vacation, it was so nice! I would give them a 7 on this scale of 1 to 5. The nurses were wonderful and the staff did a good job of keeping me involved.
Response from Garden Gate Health Care Facility
November 7, 2017
Thank you so much for your glowing review. It was our pleasure to care for you!
Anonymous - Family/friend
Nursing Home
November 5, 2017
They were fantastic with my mom. All the nurses are great, they cared for my mom so well. The receptionists were great, too. I noticed a few of the residents, the receptionists knew exactly how to handle and redirect the wanderers. The place is very clean, they took care of things like you would not believe. I work in a nursing facility and I know what to look for. A lot of the foods were really good for the elderly, they had everything under control and it was a variety. Not only was my mom able to go and dine in the dining hall, but if she wanted she was able to eat her meal out in the front with my sister in the common area. They also did a good job monitoring my mom's eating. They were very great at updating me, good with everything. Not only did they keep me informed but my out-of-town sister, and my brother, too. It was good communication.
Response from Garden Gate Health Care Facility
November 7, 2017
Thank you so much for sharing your family's experience at Garden Gate.
Anonymous - Family/friend
Nursing Home
November 5, 2017
I would rate the experience 3 out of 5.
Response from Garden Gate Health Care Facility
November 7, 2017
Thank you. We appreciate your feedback.
Son - Family/friend
Nursing Home
November 11, 2013
No Complaints
My step father went here after he fell and broke his shoulder. It's more for skilled nursing, it wasn't for assisted living. I don't think they really thought it was great over there but the people over there at Garden Gate were very nice and friendly. I had no complaints.
Response from Garden Gate Health Care Facility
November 1, 2017
Thank you for your positive feedback.
Viewing 1-18 out of 18 reviews
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Frequently Asked Questions about Garden Gate Health Care Facility
A Place for Mom has scored Garden Gate Health Care Facility 1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (716) 668-8100 to reach a resident at Garden Gate Health Care Facility.
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