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39 Dorothy Dr, Troy, IL 62294
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VB
-
Child of resident/client
4.0
Review for Charter Senior Living of Troy
I would say make several visits, during meal time, activity time, evening. Talk to residents and asked them how they feel about the facility. I felt administrators always took the time to talk to me. We were also there during Covid, so it was a weird time. Liked the rooms, dining room, che...eriness, close to me for everyday visits.
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About the facility Charter Senior Living of Troy
You or your loved one will find a comfortable, homelike atmosphere at Charter Senior Living of Troy, a Charter Senior Living Community. Our residents are free from the cares of chores and other daily stresses. Our staff is available 24 hours a day to assist with your needs. Always preserving your dignity, independence, and privacy.
Services and Amenities: Private studio apartments, one and two bedroom apartments, suites, kitchenettes, full baths, basic cable TV, telephone, individual climate control, 24-hour emergency call system. All utilities paid except phone and expanded cable. Group dining room; private dining area; multiple living/sitting rooms; fireplace; full-service beauty salon/barbershop; library with public library service. Laundry room, private whirlpool bath, individual locked mailboxes and storage space. Kitchen for personal, group cooking, rooms for crafts, hobbies, games, exercise, devotion, entertainment and activities. Our grounds feature an outdoor courtyard, covered porch, paved walking path, fountains, raised garden and flower beds.
Services and Amenities: Private studio apartments, one and two bedroom apartments, suites, kitchenettes, full baths, basic cable TV, telephone, individual climate control, 24-hour emergency call system. All utilities paid except phone and expanded cable. Group dining room; private dining area; multiple living/sitting rooms; fireplace; full-service beauty salon/barbershop; library with public library service. Laundry room, private whirlpool bath, individual locked mailboxes and storage space. Kitchen for personal, group cooking, rooms for crafts, hobbies, games, exercise, devotion, entertainment and activities. Our grounds feature an outdoor courtyard, covered porch, paved walking path, fountains, raised garden and flower beds.
Senior living options offered
Assisted Living
Pricing for Charter Senior Living of Troy
Total monthly costs depend on room type, select services, and the level of care needed.
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Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Charter Senior Living of Troy
39 Dorothy Dr, Troy, IL 62294
Keystone Place at Magnolia Commons
245 Magnolia Drive, Glen Carbon, IL 62034
Addington Place of Collinsville
1207 Vandalia St, Collinsville, IL 62234
Aspen Creek of Troy
1924 SR Bradley R Smith Drive, Troy, IL 62294
8.4
Review score
30 reviews
8.4
Review score
30 reviews
5 star
53%
4 star
30%
3 star
7%
2 star
3%
1 star
7%
9.4
Review score
8 reviews
9.4
Review score
8 reviews
5 star
75%
4 star
25%
3 star
0%
2 star
0%
1 star
0%
9.0
Review score
31 reviews
9.0
Review score
31 reviews
5 star
49%
4 star
39%
3 star
3%
2 star
6%
1 star
3%
8.5
Review score
14 reviews
8.5
Review score
14 reviews
5 star
50%
4 star
7%
3 star
0%
2 star
7%
1 star
36%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Memory Care, Adult Day Services, Residential Care Home
Amenities at Charter Senior Living of Troy
Healthcare Services
- Medication Management
- Memory Care
- Non-Ambulatory Care
- Staffing & Ancillary Services
- High Acuity Care
- Incontinence Care
- Diabetic Care
Meals & Dining
- Room Service
- Guest Meals
- No Sugar
- Low / No Sodium
- Anytime Dining
- Vegan
- Vegetarian
- Meals Provided
- Professional Chef
- Restaurant Style Dining
- Gluten-free
Room Amenities
- Handicap Accessible
- Fireplaces
- Kitchenette
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Garden View
- Ground Floor Units
- Air Conditioned
- Private patio, deck, or balcony
- Wi-Fi/high-speed internet
- Respite or Short Term Stays Offered
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Complimentary Transportation
- Transportation at Cost
- Uncovered Parking
- Property Convenient to Public Transit
- Covered Parking
- Resident Parking Available
Pets
- Weight Limit (lbs)
- Cats Allowed
- Dogs Allowed
Common areas
- Private Bath
- Outside Patio
- Indoor Common Areas
- Library
- Barber Shop
- TV Lounge
- Central Fireplace
- Meeting Room
- Outdoor Common Areas
- Beauty Salon
Recreational areas
- Billiards Lounge
- Arts and Crafts Center
- Jacuzzi
- Raised Garden Beds
- Movie or Theater Room
- Game Room
- Piano or Organ
Services
- Laundry Service / Drycleaning
- Housekeeping
- Beautician
- Grocery Shopping and Errands
Languages spoken
- Filipino
- English
Activities
- Birthday Parties
- Protestant Services
- Wine Tasting
- BBQs or Picnics
- Men's Club
- Karaoke
- Visiting Chaplain or Priest
- Activities Off-site
- Live Musical Performances
- Trivia Games
- Cards / Pinochle Club
- Quilting or Sewing Club
- Devotional Activities Offsite
- Bible Study Group
- Book Club
- Reminiscence Programs
- Day Trips and Outings
- Adventist Services
- Community Service Organizations
- Gardening Club
- Devotional Activities On-Site
- Other Religious Services
- Christian Services
- Happy Hour
- Activities On-site
- Stretching Classes
- Holiday Parties
- Walking Club
- Yoga / Chair Yoga
- Dances
- Catholic Services
Reviews
for Charter Senior Living of Troy
Write a review
A Place for Mom has scored Charter Senior Living of Troy with 8.4 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Charter Senior Living of Troy has 30 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.3
Friendliness
4.6
Care Services
4.1
Staff
4.4
Meals & Dining
4.0
Activities
4.1
Value for Cost
4.1
A Place for Mom has scored Charter Senior Living of Troy with 8.4 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Charter Senior Living of Troy has 30 reviews with an average "overall experience" of 4.1 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 30 reviews
VB - Family/friend
Assisted Living
November 5, 2024
Review for Charter Senior Living of Troy
I would say make several visits, during meal time, activity time, evening. Talk to residents and asked them how they feel about the facility. I felt administrators always took the time to talk to me. We were also there during Covid, so it was a weird time. Liked the rooms, dining room, cheeriness, close to me for everyday visits.
Response from Charter Senior Living of Troy
November 7, 2024
Hi, thank you for sharing your positive experience!
David B - Family/friend
Assisted Living
October 4, 2024
Very attentive
We are very pleased with the staff and how well they received our uncle [name removed]. He’s been alone and independent most of his life so they are working diligently to get him acclimated to interacting on a daily basis. They always talk about him with a smile and a positive attitude even though we know it’s a bit more challenging than they say. They are very professional.
Response from Charter Senior Living of Troy
October 14, 2024
David, thank you for sharing your positive experience!
Jane H - Family/friend
Assisted Living
July 17, 2024
My Father seems to be very happy there, he doesn’t complain about wanting to go back to his other home.
I would highly recommend this facility to anyone that is looking for a place to live as well as I would consider living there myself if I was at this stage in my life.Food is good, staff is excellent and considerate to the residents, plenty of activities and I consider this place top rated.Thank you to all that work there and assist the residents.
Anonymous - Family/friend
Assisted Living
May 2, 2024
Recommended
My loved ones were previously residents at Cedarhurst of Troy and the experience was good for both of them there. The staff treated them both well. We had no issues, it was a good choice for them. I would recommend Cedarhurst of Troy to others.
Anonymous - Family/friend
Assisted Living
March 8, 2024
all about the money
My mom's room continuously had bugs in the room. This went on for over a year I had to move her out of there. They are all about the money there, mom also did not have hot water for a month.
Response from Charter Senior Living of Troy
March 8, 2024
I'm truly sorry to hear about your experience. We take feedback like this seriously and are committed to addressing any concerns promptly. Please reach out to our management team so we can work to resolve these issues and ensure a better experience for you and your mom in the future.
Anonymous - Family/friend
Assisted Living
October 10, 2023
Great facility!
My loved one is currently a resident at Cedarhurst of Troy and everything has been great for her at this facility so far. The move in process was good. The cleanliness, friendliness, care services and value for cost are great. Everyone is so nice at this facility! The food here is wonderful. Cedarhurst of Troy is a lovely place. I would recommend this facility to family and friends.
Anonymous - Family/friend
Assisted Living
June 14, 2023
Improvements needed
I would tell other families who might be looking into Cedarhurst of Troy for their loved ones that the facility is having a very high turnover of staff members at the moment.
Due to the high turnover rates, I would not recommend Cedarhurst of Troy at this time.
Anonymous - Toured community
Assisted Living
April 24, 2023
tour review
Our family had an in person tour with Cedarhurst of Troy and we had looked into the assisted living side but she did not quality for that However everyone was really friendly and the place was very clean and updated.
Tammi - Family/friend
Assisted Living
February 14, 2023
Highly recommend
They are very caring. Mom was accepted the first day she was here and the staff were always checking on her making her feel welcomed.
I would definitely recommend Cedarhurst of Troy to others.
Dennis J - Toured community
Assisted Living
September 23, 2022
Beautiful
I toured the facility for a friend, I found it to be very nice. The property itself to be clean and beautiful. The staff were very friendly and helpful. The food smelled wonderful. Very nice and spacious rooms.
Karen I - Industry reviewer
Assisted Living
September 23, 2022
Home away from Home
As you walk in the Community, you feel as though you are Home. The atmosphere is warm and inviting. You are greeted as you walk in with a warm smile and "Welcome". Staff in the Community make the Resident's a part of their family. Dining is an amazing experience, with the beautiful decorations and the cozy fireplace in the middle of the Dinning room makes for even a better invitation for you to come in, set down and be waited on. You have so many choices, other than the main entrée.
Vicki B - Family/friend
Assisted Living
September 16, 2022
Mom going from living with daughter to assisted living facility
My 84 year old mother started in a wheelchair and now using a walker after receiving PT and OT from Cedarhurst She is happy with her meals, room, and especially likes the activity director. It did take over 2 months to get her prescription drugs coming from their pharmacy, Medexpress. She went 3 days without her pain medication They assure me it shouldn’t happen in the future. Her doctor also called several times in one day to health director, left messages and no one returned the calls. She was out of her office, so I gave her [name removed] number and she took care of getting report for doctor. Staff is friendly, especially kitchen staff and everyone refers to the residents by first names.
anonymous - Family/friend
Assisted Living
April 20, 2022
Our Experience
Our famly loved Cedarhurst of Troy and thought it was incredible. They put great emphasis on friendliness, and I appreciate the help we got from them as a family. Their accommodations were as good as I could expect, in fact better. I have nothing bad to say about it.
Valerie B - Family/friend
Assisted Living
April 15, 2022
Highly recommended
We chose Cedarhurst of Troy because we had a really really good feeling about the place after our tour and they also had hospice staff available which was something that was important to us since we knew it would not be long. I found everyone extremely helpful especially since we had never been through this process before. I would recommend them to others looking and already have.
knflwrs - Family/friend
Assisted Living
March 15, 2021
New leadership needs to go
Since Covid and new director, i don't feel that my mom is honestly cared about. There are no check ins with family or residents, the director is rude when I call about anything, like I am interrupting her lunch, has intimidated my mom with her rudeness. She pays plenty to be there and deserves to be treated with dignity, kindness and respect. I sure hope that whoever is in corporate takes the inititive to get to the bottom of these concerns.
Response from Charter Senior Living of Troy
March 18, 2021
I am the Regional Director of Operations and would welcome the opportunity to speak with you directly about your concerns as exceeding resident and family expectations is our goal in all our interactions. You may reach me by calling the community and asking to be put in touch with the Regional Director of Operations. Thanks in advance and I hope we are able to speak soon -- David.
Julie Carlson - Family/friend
Assisted Living
October 14, 2017
Caring staff
The staff at Morningside has been nothing short of awesome especially in dealing with stressful family situations while my grandmother has been a resident there. They are caring, they know their residents and what their needs are. My grandmother has been very happy there for 4 years compared to other facilities where she previously lived.
Sad Granddaughter - Family/friend
Assisted Living
October 6, 2017
Please Look Elsewhere for Your Loved One
PLEASE TAKE THIS REVIEW TO HEART. New management took over The Fountains of Troy. The facility is now called Morningside Assisted Living, and it does not measure up to the standards or quality of The Fountains. My grandmother has lived there since August of 2013. At The Fountains, Grandma was very satisfied, as were my family and I. Since the change of hands the facility has gone downhill substantially. They are often understaffed because employees are abruptly quitting their position. Thus, when calling for assistance response times are too slow. They have a very poor, skeleton housekeeping staff. Multiple CNAs openly volunteered that their housekeeper "does terrible work." I was given the impression the facility has just one housekeeping employee. The carpet in Grandma's apartment and the common hallways is filthy with numerous, largely visible stains. As of this past Saturday, it was blatantly obvious that the tile floor in Grandma's bathroom and kitchen had not been mopped since she returned home a week earlier from a rehabilitation facility. After asking two different times to have the floors cleaned they remained dirty; the bathroom floor to the point of being unsanitary. I had to clean the bathroom floor on my hands and knees with wipes. I was told Grandma's apartment was scheduled to be cleaned Tuesday, but that did not occur. If Grandma gets feces on the toilet seat, the CNAs do not clean it off. The laundry room floor was horribly dirty, and the agitators in the washing machines were disgusting with grim. Worst of all, when I arrived to visit Grandma Saturday afternoon, her pants were wet with urine, front and back, up to her waist. She was also sitting in feces, apparently for quite some time and more often than that one instance because her tiny bottom was painful and fire red with rawness. She said she had been calling for help for a long time. During the four days I stayed with Grandma, every CNA who assisted me with her care was new, having worked there one month or less. They were yet to be provided their name badge and uniforms, and they knew very little about the facility's procedures. They didn't even know where to find a mop. All of the CNAs were kind, helpful, and quite encouraging of my presence, but there are obviously internal issues causing personnel to frequently leave their employment. That is never a good sign. The kitchen and evening staff are also helpful and kind. However, due to their demeanor, I feel a couple workers should probably be employed elsewhere. Although, everyone has bad days so I tried to dismiss those individuals' shortcomings and did not have an opportunity to interact with them on further occasions. A kitchen worker who "drove" Grandma to the dining room in her wheelchair Saturday morning ran Grandma's arm into her apartment doorjamb causing a nasty, painful wound. One CNA completely misread circumstances she witnessed and reported, which, coupled with my hateful mother's say so and belief of the far-fetched story, resulted in management calling the police and having me removed and banned from the premises. Now, in the best interests of my Grandma, I am forced to fight my mother and Morningside to regain access to the facility so I can continue giving my beloved Grandmother the additional, proper care and attention she wants and deserves at the end stages of her life. My suggestion to anyone reading this review— look elsewhere for your loved one's place to live.
Response from Charter Senior Living of Troy
October 17, 2017
I am the Executive Director and I would like to reassure you that the comfort and happiness of our residents and the peace of mind of our families is very important to us. We do have many team members with a combined experience equal to decades of caring service to seniors, and we have a robust training program for new team members. In all situations where there is a disagreement between family members regarding care of a resident we are legally bound to respect the wishes of the resident and the caregiver who is the Power of Attorney. We hope you and your mother are able to find common ground regarding your differences.
Anonymous - Family/friend
Assisted Living
September 12, 2016
The food is not very good!
The staff at The Fountains of Troy are great. They did a wonderful job caring for dad while he was there. The community offers a variety of activities for the residents to enjoy. Dad did not enjoy the food offered at The Fountains of Troy.
Anonymous - Family/friend
Assisted Living
August 23, 2016
Mom Is Doing Much Better
We are happy with care and it seems like a good place. She loves to play bingo and other activities. The meals are fine and my mom has gained a few pounds already. The staff do a good job cleaning the facility and I have not seen anything lacking. My brother is able to see my mom often because it is convenient for the family.
Nancy Gulledge (Daughter of Resident) Daughter of Charmaine Shadwick - Family/friend
Assisted Living
March 3, 2016
Review of The Fountains Of Troy-Troy, Il
My mother and 2 of my aunts are current residents. I would recommend The Fountains in Troy to many people. I had mom here before then she had to go to hospice for a few months. She started feeling better and kept begging me to take her back to The Fountains. Now she is back. Very sweet caregivers, activity director, and the director (Nick) at The Fountains....I feel we made the right choice.
Neighborhoods around Charter Senior Living of Troy
See what the neighborhood has to offer and what’s nearby:
Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Illinois regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Illinois regulations for Assisted Living.
Frequently Asked Questions about Charter Senior Living of Troy
Charter Senior Living of Troy offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Charter Senior Living of Troy 8.4 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (618) 667-1342 to reach a resident at Charter Senior Living of Troy.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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