Chandler Place

The nurses are very helpful with my mother. While the meals are not as carb friendly for diabetics as we would like, the nurses help her with her meal choices to try to reduce the amount of carbs in her meals. This is reducing the sugar level count and helping her to feel better.

I would give 5's to all the categories. My aunt was only there 3 weeks. When we went for the tour everyone was so nice and friendly. Every time I went to visit my aunt everyone said Hi and they knew my name. She loved the food and doing the activities. The only thing was the first few days her call button was not working well but they got it fixed. I would definitely recommend Chandler Place to other people.

I would suggest this community for you or your loved one. This community is very proactive with communicating anything with me in regards to my loved one. The tour was good and they gave me all of the information I needed and I got to see everything that I needed to see.

The cleanliness of the community is a 5+ and the staff have all been super friendly we have had no issues there. There are a ton of activities going on and we have recommend this community to others and will continue to do so.

Yesterday afternoon I went to Chandler Place with my daughter and 2 grandchildren where we handed out teddy bears (We call them Geri-bears) to several residents in the facility. The facility is beautiful, we were made to feel welcome by the employees and residents seemed relaxed and happy. As a retired long term care Nurse Consultant I feel I must say "Awesome job, keep up the great work " [Name removed] RN (retired)

you are good people

Thank you for taking good care of my Dad. Great family night supper and program. [Name removed]

helpful and friendly

Went over board in a good way would recommend

Went over board in a good way would recommend

I just want to say Thank You to [Removed] for all that she has done for my parents in their transition to Chandler Place. She went above and beyond normal circumstances by coming to the hospital on a Saturday (when she would normally be off) to get all the necessary paperwork completed in order for my parents to move in on Monday. By being so kind to meet us at the hospital we were able to move my parents belongings and get their apartment set up prior to that Monday. We would like for the general staff and nursing staff to know how much we appreciate all of their loving and caring ways they are with my parents. It means the world to us as children to know they are in good hands when we are not there. Last, but not least we want all of you to know how much we are looking forward to many more wonderful days of knowing that our parents will be well cared for by all of you at Chandler Place. Sincerely, The "L" Family

My mom passed away five years ago. Dad was in good health, his finances were in order, and he loved the house that they had lived in for many years. Dad was able to take care of all his chores and responsibilities and staying in his home was the best arrangement for all concerned. My brother [Removed] and I would get together frequently with Dad usually going out to dinner and enjoying each other’s company. However, we were both about a half hour of travel time from Dad so the visits became less frequent over time. At a routine doctor’s visit shortly after Mom died, Dad’s doctor expressed concern over his diet (mainly TV dinners and sandwiches) and suggested “assisted living.” The seed was planted. Periodically, if anything happened that was of concern to Dad, he’d call me and suggest that maybe the time had come to move to assisted living. Initially these occasions of concern were minor and passed in a few days. However, over the last five years, Dad has felt less and less comfortable and confident of his ability to remain in his home. My brother and I discussed these concerns and knew recently that the time was coming for a move to assisted living. Dad’s health is still good, and he still functions well according to his established routine, but we were most concerned about his isolation and lack of human contact. About six months ago I contacted [Removed] and acquired information about Chandler Place. I am a local pastor and have been visiting church members at Chandler Place for years. The feedback I had gotten from those member/residents was nothing but positive! [Removed] has kept in touch with me throughout these last six months on a regular basis enquiring (sincerely!) about Dad’s status and well being. She offered repeatedly to host us for a visit for Dad at Chandler Place. I was reluctant to do the visit because I wasn’t convinced that it was time for Dad to move and I knew that if he visited, he’s want to move right in. Sure enough, when he called most recently about a household concern, I told him I was arranging a visit at Chandler Place. Within a few days we were touring the facility and meeting the wonderful folks who live and work there. Dad was sold! In less than two weeks he was moving! I’m convinced that the decision to move out of one’s home into a care facility is one of the hardest of life’s decisions…for the individual and for the family! In those times a trusted, wise and supportive “angel” is a welcome friendship to have. [Removed] has been that person for my family and my Dad. I’ll be honest, this move has been traumatic. Dad seemed a bit confused and disoriented by the transition…I may have been more confused and disoriented…he’s ninety-two and I’m much younger! [Removed] and I have been so pleased to see the rapid assimilation and adjustment that Dad has made. I think he is delighted to be around people once again! When Mom died, [Removed] and I agreed that we would seek whatever was best for Dad. The decision for him to move to assisted living was a very difficult (on reflection, I don’t think it was that difficult for Dad!), but our whole family is convinced that assisted living was the right choice for Dad and Chandler Place was absolutely the best new home for him! [Removed]

Everything is working out well since my parents have become residents. There is a courtyard to get some sun and it is very nice. There is a little porch in the front where one could see the streets but it is not secured. In the beginning it made me feel better seeing a picture of my parents enjoying a game. They had a Memorial BBQ and my dad really enjoyed the hot dogs, chips and the whole fixings. The meals are good enough for them. They activities and outing every other week. We had hoped for more outings like once a week. Since my parent were use to being at home. It has worked out very well and the staff are very helpful.

My mother is doing pretty well since her move to this community. I know she is safe, and good hands. They are taking good care of her, and her needs overall. I would recommend this community to my friends.

This letter was recently sent to the district director for Chandler Place from our family: I recently met you as I was leaving the Kendallville facility, Chandler Place and was introduced to you by [Removed], the director. I noted to you how grateful I was for their many kindnesses and my pleasure with the facility and the team's work. However, I feel that I need to tell you that I am quite serious about the accolades I shared with you. For years and especially since my father's passing, my husband and I tried to encourage Mom to find a community to move to. A fall precipitated a change---hospital, rehab, nursing home. It was evident to us that a nursing home was not the answer. Chandler Place proved to be a perfect fit! From my husband's and my initial tour with [Removed], who was both gentle and kind but extremely positive about Chandler Place to the welcoming tour for my Mom with [Removed] we felt it was a good fit. We were so pleased during the tour with [Removed], she not only picked up my Mom at the nursing home but spoke to her and with her not 'at' her! She treated Mom with great respect and kindness and my Mother became quite excited about the move. We were all excited to make her little apartment home with the help of all the staff. I cannot speak highly enough of everyone on [Removed] team! The nursing staff under [Removed] direction and now [Removed]have treated my Mom with exceptional kindness and respect. And with the last health hurdle we experienced in the most personal moments, they have expressed nothing but compassion and kindness. I'm especially grateful for the great respect they have shown for Mom during the most personal of moments. Mom forged personal relationships and developed attachments with all the nurses, CNA's and aides and felt great love for them all. This was true for all of the staff;[Removed], who cleaned my Mom's room is a delight and very kind and considerate as is [Removed] who is the maintenance director. He had to replace my Mom's heating/air unit as she was recovering from a hospital stay. He spoke to her with kindness and did his best to do a hard job quietly without fuss! Even during a 'false' fire alarm, [Removed], the head cook, came down to check on Mom as she didn't want her to be frightened or alone during the confusion! These are just a couple of the kindnesses that this team of people have shared with Mom. And....I truly cannot give [Removed] enough gratitude. She is completely on top of things and shows such great kindness and dedication to the residents, knowing each by name and talking to every resident about their special interests. She also takes great pride in the care of the residents and the facility spending countless 'off the clock' hours helping the staff and caring for the residents. I have even seen her pull out the sweeper to clean salt from the entry after the cleaning staff was gone; she also has helped serve the residents and take part in daily activities. The activities under [Removed] direction so helped my Mother become an active part of the Chandler Place community. [Removed] was both persistent, at my direction, and kind in cajoling my Mom to join in! My Mom ended up loving absolutely every activity. Mom developed a true relationship with [Removed] and so enjoyed their many conversations. It is also so very nice for us and other visitors to be met with smiles by [Removed], the concierges; they truly make everyone feel welcome and are a wonderful reflection on the facility. Each member of this team in this wonderful facility established a relationship with my Mother and came to check on her frequently in her room and [Removed] even made more than one special visit to Mom in the hospital to check on her progress. They have all helped in so many ways. Without [Removed] help transporting Mom back to her 'home' at Chandler Place after a hospital stay, my family would have been in a very difficult position. On that very full day, my husband and I were on the road for the day and had not eaten. When we arrived back at Chandler Place and had much yet to do, [Removed] arranged for us to have something to eat so we could keep going which we so appreciated. Our family could not be more pleased with [Removed] and her team and the Chandler Place facility. The greatest accolade came from my Mother when she called Chandler Place her home and said, "I should have moved here sooner! I really like it here and I love the people!" As we entered a new phase of this aging process and now loss, we truly feel we have loads of support in this difficult process from everyone at Chandler Place. [Removed] and her team are a 'well oiled machine' and help not only the residents but the families as they travel this difficult road making it more manageable.

The staff here was good they just were not trained to handle my aunt. I thought that the community in itself was nice and clean. The only thing that I did not like was that I thought that they have a nurse 24 hours and they do not have one for the third shift.

My experience in transitioning a loved one from the life she new as her own to assisted living in her fall into dementia in a quick way. If you have ever had to make such a decision for a loved one that isn't capable of make good decisions on there own, you feel such a whirl wind of emotions and the heavy weight of the world on your shoulders in making your decisions. As we walked into Chandler Place to tour the facility and discussing the situation of my Aunt and how quickly she was diminishing, we could feel the love and caring hearts of each person we spoke with and there desire to help in doing the right thing for our loved one. They ALL went into action and I mean action. We made our deposit down and things went into full swing, this is an emergency situation and they all took it seriously. The maintenance man work on her unit to get it move in ready for 12 hours, the administrator went the next day to my Aunts home to do the evaluation after hours no less, and the relations manager came to my place of work to complete the final paper, all extra effort to help make this situation better as fast as they could, they knew that my Aunts safety was a stake. So the weight on your shoulders is really heavy at this point, How to make this transition to assisted living that is best for her, but also her biggest aging fear. So we as a family had a plan and those at Chandler Place yet again was willing to do whatever it would take to make this transition happen in a calm loving manner as we could. We moved her in on Thursday evening. The relations manager stayed way after hours to welcome our Aunt to Chandler Place. One of the toughest situations went a smooth as it possibly could, thanks to the caring hearts for others that they all have at Chandler Place. This all happen in four days, a permanent change of life for my Aunt, I feel confident in our decision that she will continues to feel the caring hearts from those that will be caring for her. As I walked out that evening I started to feel the weights starting to be lifted off. The saying that there are Angels among us...so true at Chandler Place.....Thank you with many Blessings upon all of you at Chandler Place. Sincerely, [Removed]

As our parents age in life, we "kids" are depended on to help them make the tough decisions. Mom, after strong urging from our family, spent time at the Chandler Place back a several months ago. She was weak from illness and needed more care and therapy than we could give her. While she didn't really want to be anywhere but home, she tolerated the temporary placement and recovered enough to live independently again for a period of time. Fast forward now to last month. Mom became ill again, spent a few days in the hospital, and her Doctor determined that mom would need some rehab to complete her recovery. Unable to walk without assistance, mom was moved to a local rehab facility for 20 day of therapy. Day 1-4 were a total nightmare for mom, and on the evening of day 4, she called me, calmly hysterical, and said I am leaving here. Please come and pick me up, no one deserves to be treated this way. As I entered her room, saw the defeat and anguish on her face, I was heartbroken for her. I called my siblings to meet me at her house for an emergency family meeting, and ask mom, what do you want to do? She said, " I need to go back to Chandler Place, they treat you right". I happen to still have Robin [Removed] phone number still in my phone from the 1st stay, so I text her, looking for direction and guidance. Robin not only returned my text almost immediately, she graciously offered to meet with us that evening to discuss our needs and moms options. Mom elected to return to Chandler Place. The very next day an assessment was completed. Robin, and Amanda were caring yet professional. Doctors paperwork dropped off and picked up, and we were able to move mom in that evening. Whew, when does everything fall into place like that ? When the people doing their job care....care to go that extra step. Mom is settling in. She loves her room with a view. The activities are outstanding. The staff friendly, patient and caring . Mom is being treated with the respect and dignity she deserves, and for that our family is grateful.

We moved my mom into Chandler Place less than two weeks ago, knowing that it would be an extremely difficult transition. Prior to a fall in June that fractured her pelvis, she had been living a very happy, independent life on the family farm. Much to my surprise (and my two sisters'), in almost no time at all, Mom has adjusted and says she is "happy here at Chandler" and she "just loves everyone who works there?.and her beautiful room". When we were visiting assisted living facilities in search of a new home for her, it was important to all of us that she find a place that was warm and inviting, where she could interact with other residents who were happy, and with a staff who encouraged her to be as independent as was safe, but were still attentive and happy to lend support when needed. [Removed], you were wonderful on our visit. You spoke directly to my mom and asked about her past experiences and what was important to her at this point in life. You answered all of our many questions, gave us a full and unhurried tour, introduced us to residents and even met us again the following day (your day off) to answer even more questions. We've also been very impressed with all the other staff members. [Removed], who every Sunday brings a homemade baked good and sits with a group "just to talk about the good 'ole days", is amazing. [Removed] (the director?), was very helpful during move-in, and all the nursing and dining room staff have been great. You have no idea how much it means to us to hear Mom say things like "my new friends", "my cute room", the people here are "all so nice" and more. It's wonderful to know that she's not alone, and is being assisted by professionals in a beautiful facility. But it's hard to find words to describe how grateful we are to see her genuinely happy and engaged with other interesting people her age. Thank you so?SO?much, for all that you do, and for being the caring and compassionate people that you are. My mom is blessed to have found Chandler Place.

Chandler Place staff are very caring. I work for a home health company and I feel comfortable referring clients to the Chandler Place. The Chandler Place is a beautiful community and recommend them highly.