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Brookdale White Rock

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9271 White Rock Trail, Dallas, TX 75238

For pricing & availability:
(866) 374-4058
8.8
Review score
40 reviews
Add review
8.8
Review score
40 reviews
5 star
66%
4 star
18%
3 star
3%
2 star
8%
1 star
5%
See all reviews
8.8
Review score
32886 reviews
644 facilities
Brookdale White Rock
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Brookdale White Rock parking lot
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11 Floor plan available
Brookdale White Rock in google map
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Sonia S
-
Child of resident/client
5.0
Dad is taken care of.
I found this place because of [name removed] with A Place For Mom and she knew what she was doing recommending them. As soon as I walked in the doors, I knew this was a good place- it felt like home. The community is so bright and CLEAN. The staff really attend to the residents who were al

About the facility
Brookdale White Rock

Residents with Alzheimer’s and other types of dementia can find specialized support through the use of deeply rooted, person-centered programming, here at Brookdale White Rock. Located in the Lake Highlands neighborhood — a historic area of Dallas — residents have access to a combination of helpful amenities both on- and off-site. Staff is available 24 hours a day, seven days a week to be alerted to an emergency, and an alert system as well as keypad entries are also in use, providing added protection.

Brookdale’s unique on-site care coordination program, Brookdale HealthPlus, is designed to make life easier. The Brookdale HealthPlus Care Manager (RN) can serve as a medical advocate for residents and manage a variety of needs. The Care Manager can coordinate care with residents’ doctors and specialists, organize care transitions, schedule follow up visits, and more. Annual wellness visits, immunizations, and health screenings are also provided. Plus, residents can receive support for chronic conditions, like diabetes, high blood pressure, and congestive heart failure.

In addition to monitoring, residents receive daily visual reminders and can participate in dementia-friendly programs and activities. Two memory care programs are available at Brookdale White Rock — the Clare Bridge and Solace programs. Established over 30...

Read more

Senior living options offered

Memory Care

Pricing
for Brookdale White Rock

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Memory Care

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Studio
Starting at $XXXX/mo
Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale White Rock

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Brookdale White Rock parking lot
Brookdale White Rock

9271 White Rock Trail, Dallas, TX 75238

Brookdale Lake Highlands community exterior
Brookdale Lake Highlands

9715 Plano Road, Dallas, TX 75238

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14655 Preston Rd, Dallas, TX 75254

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8.8
Review score
40 reviews
8.8
Review score
40 reviews
5 star
66%
4 star
18%
3 star
3%
2 star
8%
1 star
5%
9.7
Review score
84 reviews
9.7
Review score
84 reviews
5 star
58%
4 star
25%
3 star
4%
2 star
5%
1 star
8%
9.5
Review score
127 reviews
9.5
Review score
127 reviews
5 star
61%
4 star
25%
3 star
7%
2 star
3%
1 star
4%
9.4
Review score
24 reviews
9.4
Review score
24 reviews
5 star
66%
4 star
17%
3 star
13%
2 star
0%
1 star
4%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Independent Living

Amenities
at Brookdale White Rock

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • High Acuity Care
  • Medication Management
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • No Sugar
  • Vegetarian
  • Gluten-free
  • Special Dining Programs
  • Pureed Meals
  • Restaurant Style Dining
  • Guest Meals
  • Meals Provided

Room Amenities

  • Wi-Fi/high-speed internet
  • Air Conditioned
  • Ground Floor Units
  • Respite or Short Term Stays Offered
  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Cable or Satellite TV

Community Amenities

Transportation & parking

  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Resident Parking Available
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Private Bath
  • Beauty Salon
  • Indoor Common Areas
  • Library
  • Barber Shop
  • Outdoor Common Areas
  • Central Fireplace
  • TV Lounge
  • Outside Patio

Recreational areas

  • Arts and Crafts Center
  • Piano or Organ
  • Raised Garden Beds

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning

Languages spoken

  • English
  • Spanish

Activities

  • Reminiscence Programs
  • Holiday Parties
  • Cooking Classes
  • Birthday Parties
  • Happy Hour
  • Sensory-based Programs
  • Activities On-site
  • Live Dance or Theater Performances
  • Trivia Games
  • Catholic Services
  • Dances
  • Visiting Chaplain or Priest
  • Gardening Club
  • Wine Tasting
  • Live Musical Performances
  • Activities Off-site
  • Live Well Programs
  • Forever Fit
  • BBQs or Picnics
  • Devotional Activities On-Site
  • Art Classes
  • Brain fitness / Dakim
  • Christian Services

Reviews

for Brookdale White Rock

8.8Review score40 reviews
8.8
Review score
40 reviews
5 star
66%
4 star
18%
3 star
3%
2 star
8%
1 star
5%
Brookdale
8.8
Review score32886 reviews644 communities
Write a review
A Place for Mom has scored Brookdale White Rock with 8.8 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Brookdale White Rock has 40 reviews with an average "overall experience" of 4.3 out of 5.
Overall Experience
4.3
Cleanliness
4.5
Friendliness
4.6
Care Services
4.2
Staff
4.7
Meals & Dining
4.3
Activities
4.5
Value for Cost
4.3
A Place for Mom has scored Brookdale White Rock with 8.8 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Brookdale White Rock has 40 reviews with an average "overall experience" of 4.3 out of 5.
Parent company
Brookdale
8.8
Review score32886 reviews644 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 40 reviews
Anonymous - Family/friend
Memory Care
December 2, 2025
2.0
Verified Review
Brookdale White Rock
This home had kind and well intentioned staff but they are not equipped to manage the behavioral needs associated with FTD:early onset dementia. Leadership turnover led to inconsistent communication and the team demonstrated low tolerance for expected behaviors such as wandering and spacial and sensory issues. As a result, we experienced additional costs to supplement staffing support that the home was unable to provide. Concerns about medication management were not addressed, and the approach leaned toward adding medications and diagnoses rather than developing a targeted behavioral plan and medication reviews and adjustments.
Response from Brookdale White Rock
December 8, 2025
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
Sonia S - Family/friend
Memory Care
June 9, 2025
5.0
Dad is taken care of.
I found this place because of [name removed] with A Place For Mom and she knew what she was doing recommending them. As soon as I walked in the doors, I knew this was a good place- it felt like home. The community is so bright and CLEAN. The staff really attend to the residents who were all clean and happy.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Staff
4
Patricia C - Toured community
Memory Care
May 16, 2025
5.0
Toured community
This tour was extremely helpful with all that was necessary to know in order to make an educated decision with our family for our loved one.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
James C - Toured community
Memory Care
May 15, 2025
5.0
I think Brookdale checks all the box for the kind of care I'd like my sister to have. Group activities lots of simulating care.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Sandra R - Toured community
Memory Care
May 6, 2025
5.0
Toured for a Loved one
Everyone was welcoming, including the residents. We received a lot of helpful information and the community was not at all what we were expecting going into it. The community is very nice, residents are happy and seem to enjoy their home.
Cleanliness
4
Friendliness
5
Value for Cost
4
Staff
4
Anonymous - Resident/client
Memory Care
April 30, 2025
5.0
We found a community at Brookdale White Rock!
Our mom loves Brookdale White Rock! We visit 3-4 times a week and mom is always doing activities. Food is so good and healthy. Building smells good. Residents are always dressed nice. Staff really care for the residents.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Serena H - Family/friend
Memory Care
March 1, 2025
5.0
I am so grateful to have found this place. IT IS THE BEST.
I did on-site visits at 5 different facilities and this was, by far, the one. Ever since I met Krys Davenport (she did my tour and managed getting Dad set up) and the team that works directly with my Dad I knew this was the best option. My Dad has friends here. He says he doesn't LOVE the food but he cleans his plate 3x a day and has put on some HEALTHY weight - he's not so skinny. I know my Dad is safe here but the best part for me is that I know he is CARED for by the care team. I've seen [name removed] (the Health And Wellness Director) refer to my Dad as Best Friend - and I've seen his smile in response - and it deeply warms my heart to know that he's in a competent place that is also CARING for him as an individual. I have had ONLY good experiences with everything from logistics to my un-announced drop in visits. Highly recommend.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Anthony Isaac Wynn - Family/friend
Memory Care
February 27, 2025
5.0
A Place for Dad
My father had Dementia and Alzheimer's and had become incapable of properly caring for himself by the end. When it became necessary to seek professional care, the staff at Brookdale White Rock made the transition as quick and smooth as possible. After checking their reviews and meeting with the head of operations, as well as members of the staff, I could tell this would be the right place to assist my father in his needs. The facility was clean, the staff truly care about the residents and demonstrate that care with friendly attitudes and patience. They make every effort to keep the residents comfortable and entertained while assisting their special needs. I always felt welcomed when I visited, and despite my Dad's failing mental state, I believe he appreciated the staff and their kindness as well. I highly recommend the facility for your loved one, especially if they are struggling with failing memory or dementia issues.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Candace W - Family/friend
Memory Care
August 26, 2024
5.0
I am very pleased!!
My mother has been a resident for three months at this point. I have complete confidence that she is being well cared for! The staff is incredibly responsive and will give a summary of her day and details that really reassure our family any time we call. We drop in frequently and she is always out and about with other residents. She has been eating very well and it’s a relief as it was difficult to get her to eat when she was at home. They are very professional and incredibly patient with my mother as she can be quite difficult and cantankerous at times. Overall, she has settled in well and has made several friends! I was not sure how it would go, but they have exceeded my expectations! Highly recommend!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
4
Staff
5
Meals & Dining
4
Cynthia M Chiles - Family/friend
Memory Care
July 16, 2024
4.0
More employees caregivers needed
Ive stopped by to see my dad at all hours of the day and night. The staff is always upbeat and friendly doing the best they can at a very difficult job. I think hiring a couple more caregivers at certain busy times of the day like getting residents to and from meals, changing them for bed etc... would be helpful and make everyones job more timely and run smoothly. It can sometimes take a few hours im the evening to get medication despensed before residents can start to be taken to their rooms.
Cleanliness
4
Friendliness
5
Value for Cost
4
Care Services
4
Activities
5
Staff
4
Meals & Dining
4
Dwayne - Family/friend
Memory Care
June 11, 2024
3.0
Verified Review
Recommended
My loved one is currently a resident at Brookdale White Rock and his experience at this facility has been good. Overall, I am very pleased with them. My loved one likes it there and they treat him very good there. I would recommend Brookdale White Rock to others.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Staff
4
Meals & Dining
4
Response from Brookdale White Rock
June 17, 2024
Thank you for taking the time to provide us with your feedback. Your feedback will be shared with management.
Sandra M - Family/friend
Memory Care
March 22, 2024
4.0
Verified Review
Brookdale White Rock
The staff is very well trained to interact with patients with memory issues. The person that stands out to me is the male nurse whose name I cannot remember, is excellent. He is very caring yet professional in all aspects of his responsibilities at the facility. I would definitely recommend Brookdale White Rock to others!
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
William - Family/friend
Memory Care
May 2, 2023
5.0
Verified Review
Highly Recommended
My mother is a resident at Brookdale White Rock and everything has been great at this facility. The meals are surprisingly good. The staff are wonderful. I highly recommend this facility to friends and family.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
anonymous - Family/friend
Memory Care
April 5, 2023
2.0
Verified Review
A Horrible Decision
Brookdale White Rock is not a good place. Within a week of moving in, they had my loved one heavily, heavily medicated. That seems to be their first line of action - to prescribe unnecessary medication. They do no provide adequate care on any level when it comes to medical issues, nutrition, patent supervision, etc. It was a terrible experience.
Cleanliness
4
Friendliness
4
Value for Cost
1
Care Services
1
Activities
1
Staff
3
Meals & Dining
2
Response from Brookdale White Rock
April 6, 2023
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
anonymous - Family/friend
Memory Care
February 22, 2023
5.0
Verified Review
Reassuring. What they say they'll do they do with a smile.
We had to make a move very quickly, and they were immediately responsive and reassuring. We feel completely safe having our loved one at Brookdale White Rock, and we feel that everyone is absolutely engaged in what they do. The staff is personable, aware, diligent, and just on it all of the time. I've had experiences at two other facilities, and that was not the case there. Our expectations are high, and they're being met at Brookdale. It has been reassuring that they not only do what they say they'll do, but they do it with a smile.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Todd - Family/friend
Memory Care
June 24, 2022
5.0
Verified Review
They Really Try Hard with The Residents
The staff and wonderful and caring towards the residents. The manager is very hands with the care of the residents, as well. The staff are willing to assist the residents with feedings. They really try hard to make the residents happy, and very resident oriented.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
4
Staff
5
Meals & Dining
5
Anonymous - Family/friend
Memory Care
December 28, 2021
5.0
Staff appears to respond to the needs of the residents. They are also friendly and helpful to family.
Steve H - Family/friend
Memory Care
December 28, 2021
5.0
We love this place. The staff is helpful and upbeat. The physical layout is very pleasant and homey. We have been in other communities and this is by far the best. We have recommended this community to friends and one of my friends did move in here after my recommendation.
Monica B - Family/friend
Memory Care
December 28, 2021
5.0
Very welcoming community. Easy to access help and answer questions. Great activities and such a nice campus and accessible location.
Anonymous - Family/friend
Memory Care
December 28, 2021
5.0
My mom has been here about 8 months. She came during a pandemic, a difficult time. I am grateful for the way the staff safely allowed us to visit. It made all the difference to be able to visit. We love the staff - they are kind, hard working and helpful.
Viewing 1-20 out of 40 reviews

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Memory Care. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Texas’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Texas’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions
about Brookdale White Rock

Brookdale White Rock offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Brookdale White Rock 8.8 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (214) 691-7400 to reach a resident at Brookdale White Rock.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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