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Brookdale Torbett

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221 Torbett St, Richland, WA 99354

8.8
Review score
47 reviews
Add review
8.8
Review score
47 reviews
5 star
58%
4 star
21%
3 star
15%
2 star
4%
1 star
2%
See all reviews
8.7
Review score
28909 reviews
644 facilities
For pricing & availability:
(866) 374-4058
Brookdale Torbett
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Brookdale Torbett community exterior
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22 Floor plans available
Brookdale Torbett in google map

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Anonymous
-
Spouse or partner of resident/client
4.0
Review for Brookdale Torbett
I might recommend it. When we first went there there was a lot of staff turnover. It was not clean and the care was not good, but after that overhaul it got better.

About the facility
Brookdale Torbett

Our one-story community features a peaceful garden, an enclosed courtyard, and a home-like environment. At Brookdale Torbett, residents receive person-centered memory care services that help to maintain their identity and provide a sense of purpose. Our community was built for the safety of residents with dementia-related memory loss. With a 24-hour security system and enclosed walking areas, residents can feel a strong sense of independence while safely exploring the grounds.

Residents and visiting family members will love Richland, Washington for the abundance of parks, outdoor recreation, its rich cultural community, and plenty of local shopping and dining. For any immediate medical needs, you’ll find peace of mind knowing that we’re only minutes away from Kadlec Regional Medical Center Main Hospital. Our staff is also available on-site 24 hours a day, seven days a week to be alerted to an emergency.

Community Services and Amenities

Through the Clare Bridge program, you will live amongst residents with similar cognitive abilities. Staff encourages social interaction and engagement through activities and events. Residents can enjoy memory-friendly exercise classes like chair yoga or bean bag toss, art projects, puzzles, and live music performances. Residents can also participate in music therapy, spa days, sing-a-longs, dementia-friendly dining, and more.

Our community...

Read more

Senior living options offered

Memory Care

Pricing
for Brookdale Torbett

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Torbett

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Brookdale Torbett community exterior
Brookdale Torbett

221 Torbett St, Richland, WA 99354

Callaway Gardens Alzheimer's Special Care Center
Callaway Gardens Alzheimer's Special Care Center

5505 W Skagit Ct, Kennewick, WA 99336

Parkview Estates community exterior
Parkview Estates

7820 West 6th Avenue, Kennewick, WA 99336

Bonaventure Tri Cities community exterior
Bonaventure Tri Cities

1800 Bellerive Dr, Richland, WA 99352

8.8
Review score
47 reviews
8.8
Review score
47 reviews
5 star
58%
4 star
21%
3 star
15%
2 star
4%
1 star
2%
9.5
Review score
22 reviews
9.5
Review score
22 reviews
5 star
81%
4 star
14%
3 star
0%
2 star
0%
1 star
5%
9.4
Review score
49 reviews
9.4
Review score
49 reviews
5 star
59%
4 star
35%
3 star
0%
2 star
4%
1 star
2%
9.3
Review score
34 reviews
9.3
Review score
34 reviews
5 star
53%
4 star
38%
3 star
3%
2 star
0%
1 star
6%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Amenities
at Brookdale Torbett

Healthcare Services

  • High Acuity Care
  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Restaurant Style Dining
  • Pureed Meals
  • No Sugar
  • Guest Meals
  • Vegan
  • Meals Provided
  • Kosher
  • Anytime Dining
  • International Cuisine
  • Special Dining Programs
  • Gluten-free
  • Low / No Sodium
  • Vegetarian

Room Amenities

  • Ground Floor Units
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV
  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Garden View
  • Wi-Fi/high-speed internet

Community Amenities

Transportation & parking

  • Transportation at Cost
  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation

Pets

  • Dogs Allowed
  • Cats Allowed
  • Pet Care Available

Common areas

  • Outdoor Common Areas
  • Outside Patio
  • Meeting Room
  • Central Fireplace
  • Indoor Common Areas
  • Main Street Shops
  • Barber Shop
  • Private Bath
  • Beauty Salon
  • TV Lounge

Recreational areas

  • Movie or Theater Room
  • Piano or Organ
  • Arts and Crafts Center
  • Raised Garden Beds

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • Spanish
  • English

Activities

  • Art Classes
  • Devotional Activities Offsite
  • Light Therapy Programs
  • Cooking Classes
  • Catholic Services
  • Day Trips and Outings
  • Adventist Services
  • Islamic Services
  • Other Religious Services
  • Walking Club
  • Live Well Programs
  • Cooking Club
  • Live Dance or Theater Performances
  • Sensory-based Programs
  • Visiting Chaplain or Priest
  • Reminiscence Programs
  • Mormon/LDS Services
  • Current Events Club
  • Buddhist Services
  • BBQs or Picnics
  • Trivia Games
  • Activities Off-site
  • Birthday Parties
  • Devotional Activities On-Site
  • Brain fitness / Dakim
  • Activities On-site
  • Bible Study Group
  • Educational Speakers / Life Long Learning
  • Protestant Services
  • Holiday Parties
  • Jewish Services
  • Quilting or Sewing Club
  • Yoga / Chair Yoga
  • Forever Fit
  • Karaoke
  • Wii Bowling
  • Tai Chi
  • Pet-focused Programs
  • Dances
  • Stretching Classes
  • Visiting Rabbi
  • Christian Services
  • Gardening Club
  • Live Musical Performances

Reviews

for Brookdale Torbett

8.8Review score47 reviews
8.8
Review score
47 reviews
5 star
58%
4 star
21%
3 star
15%
2 star
4%
1 star
2%
Brookdale
8.7
Review score28909 reviews644 communities
Write a review
A Place for Mom has scored Brookdale Torbett with 8.8 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Brookdale Torbett has 47 reviews with an average "overall experience" of 4.2 out of 5.
Overall Rating
4.2
Cleanliness
4.2
Friendliness
4.6
Care Services
4.1
Staff
4.6
Meals & Dining
4.1
Activities
4.1
Value for Cost
4.1
A Place for Mom has scored Brookdale Torbett with 8.8 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Brookdale Torbett has 47 reviews with an average "overall experience" of 4.2 out of 5.
Parent company
Brookdale
8.7
Review score28909 reviews644 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 47 reviews
Anonymous - Family/friend
Memory Care
October 31, 2024
3.0
Verified Review
Not what I hoped for.
My experience with Brookdale was not what I expected. My mother passed away there and every time I went to visit her especially during hospice no one from the facility checked on her. Staff was supposed to check on her every 15 minutes but no one showed up in her room while I was there. Her room on several visits required cleaning. The food was terrible, often times cold. My mother was very upset being there. If I had to do it again I would hire in home care for her.
Cleanliness
3
Friendliness
3
Care Services
2
Staff
4
Meals & Dining
1
Activities
2
Value for Cost
1
Response from Brookdale Torbett
November 4, 2024
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
Anonymous - Family/friend
Memory Care
October 30, 2024
4.0
Verified Review
Review for Brookdale Torbett
I might recommend it. When we first went there there was a lot of staff turnover. It was not clean and the care was not good, but after that overhaul it got better.
Cleanliness
4
Friendliness
5
Care Services
3
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
3
B. P. - Toured community
Memory Care
October 1, 2024
5.0
Great Community
I enjoyed my tour of the community, and I'm pleased with what they have to offer. It's a great place, and everyone seems to be happy and engaged. I like that they have an exercise class and are clean.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
August 21, 2024
4.0
Verified Review
Overall nice facility
The overall experience is fine - we are still struggling with staff finding ways on their own to get her to shower. With the care services, same thing, it takes my mom or I being present to get her to shower and it feels like staff thinks it's easier so they just wait until we show up to attempt. They say they "prompt" her but she refuses. It is frustrating.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
August 20, 2024
3.0
Verified Review
a nice community with room for improvements
There is too much staff turnover even at executive director level, internal communications and coordination between staff members could use improvement. The common areas smell at times, Room cleanliness OK, but not great. The staff are friendly even though staff turnover is a problem. I feel like issues noted above with internal communication and coordination and staff turnover impacts quality of care. [name removed] has very few complaints about his meals. The activities are hard to judge. I don't think [name removed] participates in many of the activities, if any. [name removed] is on Medicaid, so cost is not an issue at this time.
Cleanliness
2
Friendliness
5
Care Services
3
Staff
5
Meals & Dining
4
Activities
3
Value for Cost
4
Response from Brookdale Torbett
August 22, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Anonymous - Toured community
Memory Care
July 10, 2024
5.0
The place to be
I toured this facility a couple of weeks ago, I was very impressed with the staff members and the facility itself. The staff members were knowledgeable,The food looked very appetizing, the facility was nice and clean and the assortment of activities being provided was fun and engaging to all the residents. Happy smiling faces all around. Overall loved it. Very pleased.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Marivel E - Family/friend
Memory Care
June 25, 2024
5.0
Smooth Experience
It was a better experience than I expected with how smooth everything was. The coordination with care and speed of help with getting mother situated was excellent. They accommodated my families needs very well.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Jim - Toured community
Memory Care
June 4, 2024
5.0
Good as it gets
I had a friend who moved his wife into Brookdale, and that's why I chose to tour with them. No one else is as good as Brookdale, and I won't be going anywhere else for my wife's care. I had the best experience on my tour and they were super helpful.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Lisa W - Family/friend
Memory Care
May 21, 2024
5.0
Very Friendly Staff
The community has a very friendly and knowledgeable staff. I know my mom will be welcomed and my mom smiled while touring this community the entire time. I recommend this community to anyone who needs memory care for their parents.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
M J - Toured community
Memory Care
May 14, 2024
5.0
outstanding place
This place is very well kept, I see all the staff hands on 24/7 interacting and caring for their residents, meals are beautiful plated, care is exceptional, housekeeping and laundry are done on the clock and activities are engaging to their needs.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
May 2, 2024
4.0
Verified Review
She feels safe and loves the staff.
It's traumatic having to put a loved one in a home. This place is more like a resort so that makes it easier and they allowed her to keep her dog with her! Grounds are nice. The rooms are spacious. She feels safe and loves the staff.
Cleanliness
4
Friendliness
5
Care Services
3
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
4
Sarah H - Family/friend
Memory Care
April 10, 2024
5.0
Highly Recommend
The people at Brookdale Torbett are great. They really care about their residents. Very clean community, and good to work with family. Great food too. We highly recommend for memory care in the Richland area.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Laura - Toured community
Memory Care
April 3, 2024
5.0
Feels Like Home
I thought Brookdale was very knowledgeable and helpful. The community is a home setting that feels like home. It is what I want and like for my dad. I like that they take animals and my dad taking his dog with him is important. I like that the staff is engaged with residents and activities.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
5
Lezlie - Family/friend
Memory Care
March 27, 2024
5.0
Reassuring Community
Felt the staff was capable and compassionate for my father's situation. I believe the environment is safe and secure. I am very hopeful that his behavior and his quality of life will improve while being in the community.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Samantha G - Family/friend
Memory Care
March 7, 2024
5.0
Satisfied Family
The workers at Brookdale Torbett Alzheimer’s Community really pay attention and don’t leave their jobs often. I think this place is the best for anyone who needs help with their memory. I would tell others to go here.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Jennifer H - Toured community
Memory Care
March 6, 2024
5.0
Great facility
I was really trying to find a home quickly for my mother that was in the hospital waiting for placement for three weeks. [name removed] Was so wonderful and actually worked hard to help me get mom Quickly into there facility because my mom was needing placement asap. All worked out and mom is here and adjusting little more everyday.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Value for Cost
5
Anonymous - Family/friend
Memory Care
December 21, 2023
5.0
Verified Review
Friendly staff.
Everyone is so nice and friendly at the Brookdale Torbett community and based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
SK - Family/friend
Memory Care
August 9, 2023
3.0
Verified Review
Provides Basic Care
It was alright. They were the only location that could handle the severity of my father's Alzheimer's, but the stress still wore down the staff. We hired multiple additional people to come to Brookdale daily and look after him one on one because he was just more than the staff could handle.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
3
Response from Brookdale Torbett
August 10, 2023
We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
Anonymous - Family/friend
Memory Care
June 28, 2023
5.0
Verified Review
Very Pleased with Care at Torbett Memory Care
I need to add that we are extremely happy with the care of Brookdale Torbett. About 80% of the staff are hard working and very caring. I have visited many times with a duration of 5-6 hours per visit. This is a memory care facility and it's probably difficult to get reliable staff but we have con the whole been very impressed with the care my mother has received. She tends to fall and they have a camera in each room to report any falls. We have been notified each fall and the staff will use their personal phone while in the room so I can be included in the assessment and decisions for my mom. They get to know my mom and report to me how she is doing when I'm not there. They are heroes working there. We had an unsatisfactory experience with Brookdale Canyon Lakes assisted living and it took a lot of convincing to try another Brookdale but the memory care is so much better, night and day! We feel it's a safe place. Couldn't say that for the other AL.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
4
SG - Family/friend
Memory Care
January 25, 2023
1.0
Verified Review
Inadequate Care. Terrible Experience.
I would never take a loved one there again. They do not care for their patients. My husband died in their care when he was perfectly fine previously. They didn’t give him anything to drink, he got totally dehydrated, and his kidneys shut down.
Cleanliness
4
Friendliness
4
Care Services
1
Staff
3
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Brookdale Torbett
January 26, 2023
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
Viewing 1-20 out of 47 reviews

Neighborhoods
around Brookdale Torbett

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Brookdale Torbett

Brookdale Torbett offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Brookdale Torbett 8.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (509) 943-5353 to reach a resident at Brookdale Torbett.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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