About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2024 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2024 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2024 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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Brookdale Potomac

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11215 Seven Locks Road, Potomac, MD 20854

For pricing & availability:
(866) 374-4058
6.9
Review score
54 reviews
Add review
6.9
Review score
54 reviews
5 star
31%
4 star
49%
3 star
11%
2 star
0%
1 star
9%
See all reviews
8.7
Review score
29498 reviews
644 facilities
Brookdale Potomac
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Brookdale Potomac
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44 Floor plans available
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Eileen C
-
Spouse or partner of resident/client
5.0
Highly recommended
Our family member recently moved to Brookdale Potomac and is receiving excellent care. The nurses and other staff have been professional, attentive, kind and patient. He is able to receive PT, OT, primary care and diabetic care onsite. And he enjoys the home-cooked food and many social act

About the facility
Brookdale Potomac

In a lovely park setting, you can embrace dementia care or assisted living in an upscale community called Brookdale Potomac. The residents here look forward to consistent care and fun trips to nearby parks, and local spots like the Hillwood and Textile Museum, The National Gallery, and the Smithsonian Air and Space Museum.

Each day, the staff assists with personal chores and care needs. Would you like assistance with bathing, dressing, managing medications, or something more specific? Rest assured, the team works with each resident to fulfill their needs in a timely and respectful manner. Personalized memory care and dementia-friendly activities are also provided, as needed, and the staff is available 24 hours a day, seven days a week to be alerted to an emergency. Plus, an alert system and keypad entries are used to heighten security on-site. Aside from care and safety, residents benefit from help with housekeeping, transportation, home maintenance, trash removal, and meal preparation. If you have personal requests, the concierge can assist, and on-site postal services, a therapy room, and a beauty/barber shop are also available as needed. With less chores, and more amenities, your schedule may feel like it's wide open. Read quietly in the cozy...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Potomac

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo

Memory Care

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Potomac

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Compare

Brookdale Potomac
Brookdale Potomac

11215 Seven Locks Road, Potomac, MD 20854

Arden Courts A ProMedica Memory Care Community in Potomac
Arden Courts A ProMedica Memory Care Community in Potomac

10718 Potomac Tennis Lane, Potomac, MD 20854

Fox Hill community exterior
Fox Hill

8300 Burdette Road, Bethesda, MD 20817

Artis Senior Living of Potomac outdoor common area
Artis Senior Living of Potomac

8301 River Rd, Bethesda, MD 20817

6.9
Review score
54 reviews
6.9
Review score
54 reviews
5 star
31%
4 star
49%
3 star
11%
2 star
0%
1 star
9%
9.9
Review score
34 reviews
9.9
Review score
34 reviews
5 star
73%
4 star
12%
3 star
3%
2 star
3%
1 star
9%
9.8
Review score
24 reviews
9.8
Review score
24 reviews
5 star
67%
4 star
29%
3 star
0%
2 star
0%
1 star
4%
9.1
Review score
12 reviews
9.1
Review score
12 reviews
5 star
84%
4 star
8%
3 star
0%
2 star
0%
1 star
8%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Amenities
at Brookdale Potomac

Healthcare Services

  • Memory Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • Diabetic Care
  • High Acuity Care
  • Medication Management
  • Non-Ambulatory Care

Meals & Dining

  • International Cuisine
  • Special Dining Programs
  • Guest Meals
  • Meals Provided
  • Professional Chef
  • Room Service
  • Low / No Sodium
  • Vegan
  • Anytime Dining
  • No Sugar
  • Vegetarian
  • Restaurant Style Dining
  • Pureed Meals

Room Amenities

  • Kitchenette
  • Handicap Accessible
  • Air Conditioned
  • Wheelchair Accessible Showers
  • Garden View
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Ground Floor Units

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Cats Allowed
  • Weight Limit (lbs)
  • Dogs Allowed
  • Pet Care Available

Common areas

  • Central Fireplace
  • Beauty Salon
  • Private Bath
  • TV Lounge
  • Main Street Shops
  • Outdoor Common Areas
  • Meeting Room
  • Indoor Common Areas
  • Library
  • Barber Shop
  • Outside Patio
  • Computer or Media Center

Recreational areas

  • Piano or Organ
  • Jacuzzi
  • Movie or Theater Room
  • Game Room
  • Fitness Center
  • Raised Garden Beds

Services

  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Beautician
  • Housekeeping

Languages spoken

  • Japanese
  • Italian
  • German
  • Arabic
  • French
  • Spanish
  • English
  • Dutch

Activities

  • Light Therapy Programs
  • Live Dance or Theater Performances
  • Activities Off-site
  • Sensory-based Programs
  • Bridge Club
  • Christian Services
  • Gardening Club
  • Activities On-site
  • Yoga / Chair Yoga
  • Cards / Pinochle Club
  • Current Events Club
  • Art Classes
  • Stretching Classes
  • Day Trips and Outings
  • Pet-focused Programs
  • Brain fitness / Dakim
  • Holiday Parties
  • Bible Study Group
  • Catholic Services
  • Cooking Classes
  • BBQs or Picnics
  • Community Service Organizations
  • Tai Chi
  • Jewish Services
  • Other Religious Services
  • Trivia Games
  • Walking Club
  • Educational Speakers / Life Long Learning
  • Karaoke
  • Community Service Programs
  • Happy Hour
  • Wine Tasting
  • Devotional Activities On-Site
  • Devotional Activities Offsite
  • Live Musical Performances
  • Men's Club
  • Quilting or Sewing Club
  • Birthday Parties
  • Visiting Rabbi
  • Reminiscence Programs
  • Cooking Club
  • Resident Band or Musicians
  • Live Well Programs
  • Visiting Chaplain or Priest
  • Book Club
  • Dances
  • Intergenerational Programs

Reviews

for Brookdale Potomac

6.9Review score54 reviews
6.9
Review score
54 reviews
5 star
31%
4 star
49%
3 star
11%
2 star
0%
1 star
9%
Brookdale
8.7
Review score29491 reviews644 communities
Write a review
A Place for Mom has scored Brookdale Potomac with 6.9 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Potomac has 54 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.2
Friendliness
4.1
Care Services
3.9
Staff
3.8
Meals & Dining
3.4
Activities
3.9
Value for Cost
3.9
A Place for Mom has scored Brookdale Potomac with 6.9 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Potomac has 54 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.7
Review score29491 reviews644 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 54 reviews
Eileen C - Family/friend
Memory Care
December 10, 2024
5.0
Highly recommended
Our family member recently moved to Brookdale Potomac and is receiving excellent care. The nurses and other staff have been professional, attentive, kind and patient. He is able to receive PT, OT, primary care and diabetic care onsite. And he enjoys the home-cooked food and many social activities, including musical performances and field trips. The resident rooms and common areas are clean, spacious and bright, with a beautiful outdoor patio area. It's a friendly atmosphere, with a resident dog and very caring people, in a beautiful setting. I would highly recommend it to anyone looking for assisted living or memory care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
November 8, 2024
4.0
Verified Review
Great location, Facility, and Staff.
Brookdale Potomac is directly across the street from my folk's old house, which made it the only one my mother would agree to move into after 4 months of arguing. It's a lovely facility with a great staff, and while not as expensive as some places I looked at, I think it's still very pricey.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
3
Heather G - Family/friend
Assisted Living
September 11, 2024
1.0
Poor service at astronomical prices
The sales pitch does not match the experience. The staff walks out at 5:00 instead of a warm hand off to the people on the next shift. Communication is awful. Emails are not returned. If they are they don’t send what you’re asking for. Residents are in the dark about when laundry/shower/cleaning. Not sure cleaning is happening at all. They do not wish to rectify incorrect invoices. They simply want you to pay and ask for reimbursement later. Broken things take two weeks plus tons of begging to be fixed. Thermostats are broken in both apartments my parents occupy. Not at all what we expected in the worst ways.
Cleanliness
2
Friendliness
2
Care Services
1
Staff
2
Meals & Dining
2
Activities
3
Value for Cost
1
Response from Brookdale Potomac
September 17, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
Anonymous - Family/friend
Assisted Living
December 8, 2023
1.0
Verified Review
Lack of care.
I would never ever recommend Brookdale Potomac to anyone who has a loved one that is not fully physically and mentally capable of taking care of themselves on their own. This is NOT an assisted living space. It is also NOT a Hospice friendly or Hospice knowledgeable place- which they told us they were. No one should be referred here.
Cleanliness
4
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Brookdale Potomac
December 13, 2023
We take your comments seriously and are committed to providing quality service and care. Your comments have been shared with our corporate management team for review.
M S - Toured community
Assisted Living
May 18, 2023
5.0
Verified Review
My Tour Experience at Brookdale Potomac
I looked at this community along with several others in the area. This was a good community. We allowed our loved one to make the choice. Brookdale was out of our price range it was way more expensive than the others.
Anonymous - Family/friend
Assisted Living
March 2, 2023
4.0
Verified Review
What We Were Looking For
My loved one and family are very happy with Brookdale. The staff are very kind and make sure they say hello to me anytime I visit my loved one. This has been a very good experience for us. All the administrative aspects have been handled very professionally. They made sure that we had all of our questions answered, and understood all the details. There are three meals served a day. The apartment for my loved one has a nice sized kitchenette in it. The laundry service is provided by the community and done weekly, or as needed.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
GLR - Family/friend
Assisted Living
January 11, 2023
3.0
Verified Review
Parts of it are nice, but the care is lacking.
I'm not that thrilled with Brookdale Potomac. They were TOO quick to get back to me after I was referred to them - they gave off the impression of ambulance chasers. Whoever came to our house to do the assessment of our loved one was either not very honest or not very thorough. So our loved one is having some struggles. She keeps falling. They're not helping her to the bathroom, and they're leaving her wet. They'll often go many hours without checking on her. Some of the staff are nice, but others are rude. The CNAs are not that knowledgeable. They had a Covid outbreak, and they didn't notify anyone. The facility itself is lovely, and it's clean. The food is good. But they do not have enough staff. I think what it comes down to is that Brookdale is a big chain, and I feel like they're more concerned about their budget than their residents.
Response from Brookdale Potomac
January 19, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Charles U - Family/friend
Assisted Living
October 3, 2022
4.5
Verified Review
Great Location in the Heart of Potomac
They have an excellent staff here. The community is nice and clean. The food could improve on the quality of taste for the residents. They community does provide options for the residents to choose from for meals. There are three meals a day provided to the residents. There may be a small delivery fee to have the meals delivered to the resident's room.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
4
Stephanie H - Toured community
Assisted Living
April 6, 2022
5.0
Verified Review
My tour review
This community was dark depressing and would not have considered probably one of the worse communities that I visited.
anonymous - Family/friend
Assisted Living
March 3, 2022
5.0
Verified Review
A great place to live for seniors with a caring staff
This is a really good community and they try very hard and they are responsive to my concerns once I tell them the concerns. They are a very responsive community with my loved one. Sometimes I do have to micro manage from time to time and they still getting used to my loved one during the transition period.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
4
anonymous - Toured community
Memory Care
January 28, 2022
4.0
Verified Review
Tour of Brookdale
We had a really great tour experience with Brookdale Potomac and liked this facility. We were impressed with our tour guide and all of the information that he gave us. They were wonderful with the follow up and gracious when we told them we had decided on another place. The only turn off for us was the odor we got when in the residential area.
M T - Family/friend
Assisted Living
November 10, 2021
5.0
Verified Review
Brookdale set the stdndars for excellent memory care
Brookdale has a huge variety of activities, our loved ones have a monthly calendar that shows all the daily activities. So far they have had not one complaint about the meals or dining service. Brookdale was very competitive in price for everything they had to offer, and our loved ones apartment was newly renovated.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Assisted Living
November 9, 2021
3.0
Verified Review
My tour review
This community was okay but it did not match or come close to the community that I was really interested in for my loved one.
Response from Brookdale Potomac
November 22, 2021
Thank you for taking the time to visit and share your feedback.
anonymous - Family/friend
Assisted Living
September 28, 2021
3.0
Verified Review
Things aren't as easy as they seem.
I would advise to make good decisions because everyone's experience is different.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
4
Response from Brookdale Potomac
October 1, 2021
Thank you for taking the time to provide feedback. We would welcome an opportunity to further discuss and encourage you to reach out to our management team.
anonymous - Family/friend
Assisted Living
April 9, 2021
4.5
Verified Review
Our experience
At the end of the day, you're not going to find a group of people who are more caring. I really do feel they did everything they could to give my loved one dignity and comfort and give her what she needed. Because of Covid, there were so many restrictions and policy changes, and I felt they were trying to do as much as they could for the residents and their families within those parameters being forced on them. Was it perfect? No. But I really felt they tried to do their best. And if something wasn't perfect, they knew it, and they tried to change it. The food was fine, not gourmet dining by any sense, but based on the target audience it seems okay. On paper, the activity offerings look good, and I think they really do try to have a good calendar of opportunities for people to get involved and do things. My loved one had vision issues - I would have liked to have seen more accommodation for her involvement. She would have needed a one-on-one person to walk her through, and I think she missed a lot of the opportunities. Their costs are in line with similar facilities in the area. I was far less concerned about the money and most concerned that she was getting the care she needed.
Cleanliness
4
Friendliness
5
Care Services
4.5
Staff
5
Value for Cost
4.5
Anonymous
Assisted Living
March 9, 2021
1.0
Verified Review
Definitely do not recommend
My loved one was here for only 3 nights. We were called to let us know that he was not doing good, so we came to the community to see our loved one and no one told us that he already passed. The community did not communicate and they were very uncaring and cold. The billing was very general and I asked for a breakdown of the billing and we felt they handled the billing poorly and did not explain why they charged us for a full month plus an extra 800 dollors. I would not recommend this community to others.
Friendliness
2
Care Services
1
Staff
1
Value for Cost
1
Andrew L - Family/friend
Memory Care
January 25, 2021
5.0
Verified Review
My Father is doing much Better at Brookdale
This is a beautiful community with super nice people. I'm able to compare this community to an extremely high end community where my father was prior. The care here far exceeds the care received prior.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Value for Cost
5
John Seidenberg - Family/friend
Memory Care
September 17, 2020
4.0
Verified Review
Extremely helpful care for someone who needs it
We had a family friend who lived at this community, he lived here for about four months. This community was tremendously helpful for him. He did wish there was more plentiful portions of the food, and if the food could be a little bit warmer when it was served. It was essential for him to be out of his home, and this community made it very easy for him to adjust to the new changes. He was able to do his physical and occupational therapy there which was nice. He had a bedroom, a living room, and a small kitchen area. We were able to get him some additional furniture to make it comfortable. In some ways the care services were very helpful, but he had other family members come care for him around the clock, so we didn't have to utilize all the care services provided. The staff was very helpful to our family when they came to help him out. This community would have music playing all the time which he absolutely loved.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
4
Anonymous - Family/friend
Memory Care
September 10, 2020
2.5
Verified Review
Beware of management issues
My review is from our experience a year ago. I would want people to know when looking intro Brookdale Potomoc that my overall score was low because of the management. They were lacking and definitely could improve. There were a lot of lapses in their communication and effectiveness. They do not have a lot of activities provided at this community. My sister was young and it seemed that the population was a bit difficult to have different activities for people who do not have memory issues.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
3
Activities
2.5
Anonymous - Toured community
Memory Care
November 26, 2019
5.0
Very nice. Like a hotel! Well-cared for property.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 54 reviews

Neighborhoods
around Brookdale Potomac

See what the neighborhood has to offer and what’s nearby:
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Maryland regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Maryland regulations for Assisted Living.

Frequently Asked Questions
about Brookdale Potomac

Brookdale Potomac offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Brookdale Potomac 6.9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (301) 765-9198 to reach a resident at Brookdale Potomac.

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Landow House community exterior

Landow House

1799 East Jefferson, Rockville, MD 20852
Starting at $X,XXX+ monthly
8.0
Review score
12 reviews
8.0
Review score
12 reviews
5 star
41%
4 star
25%
3 star
17%
2 star
0%
1 star
17%
1bd, 2bd, Studio
Landow House is an assisted living community, located in a safe area of Rockville, MD. This community is perfect for those who want to remain active and engaged in life, but could use some personal assistance with their daily activities. Landow House, has an average user review rating of 5 stars....

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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