About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2024 Assisted Living Winners
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About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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Brookdale Highlands

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4250 Lakeland Highlands Road, Lakeland, FL 33813

8.3
Review score
49 reviews
Add review
8.3
Review score
49 reviews
5 star
58%
4 star
24%
3 star
4%
2 star
2%
1 star
12%
See all reviews
8.7
Review score
28909 reviews
644 facilities
For pricing & availability:
(866) 374-4058
Brookdale Highlands
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Brookdale Highlands
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Anonymous
-
Loved one of resident/client
5.0
Just nice community. Nothing is perfect but it meets his needs and then some overall good place.
I like the size of the facility. It's not too big now too small. They seem to do their best to get people engaged. Unfortunately with my father-in-law, he can't hear very well and he can't see very well so he can't really be included in bingo or any of the games that they play. Of course,

About the facility
Brookdale Highlands

Look forward to new social opportunities and comfortable amenities, here at Brookdale Highlands. Residents can find assurance knowing their personal care needs will be met each day by trained and caring staff members. Choose from a variety of assisted living services, such as help with bathing, dressing, and managing medications, as well as memory care. Brookdale’s dementia-trained team members learn about residents’ histories, routines, and preferences in order to provide tailored and personalized service. Additionally, staff members are available 24 hours a day, seven days a week to be alerted to an emergency. An alert system and keypad entries are also used to promote residents’ safety on-site.

One of the best perks at Brookdale Highlands is the peace of mind that comes from the HealthPlus program — an exclusive program designed to deliver a higher level of care without a higher cost. Here, residents benefit from care coordination overseen by a Brookdale HealthPlus Care Manager (RN). Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided, as well as support for chronic conditions like diabetes, high blood pressure, and congestive heart failure.

With one-on-one care, transportation assistance, housekeeping services, and homemade meals served...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Highlands

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Highlands

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Brookdale Highlands
Brookdale Highlands

4250 Lakeland Highlands Road, Lakeland, FL 33813

Grand Villa of Lakeland
Grand Villa of Lakeland

2111 Lakeland Hills Blvd, Lakeland, FL 33805

The Manor at Lake Morton community exterior
The Manor at Lake Morton

534 E Lime St, Lakeland, FL 33801

Hawthorne Inn of Lakeland
Hawthorne Inn of Lakeland

6150 Lakeland Highlands Rd, Lakeland, FL 33813

8.3
Review score
49 reviews
8.3
Review score
49 reviews
5 star
58%
4 star
24%
3 star
4%
2 star
2%
1 star
12%
9.5
Review score
119 reviews
9.5
Review score
119 reviews
5 star
71%
4 star
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3 star
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9.2
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33 reviews
9.2
Review score
33 reviews
5 star
91%
4 star
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3 star
0%
2 star
0%
1 star
0%
9.0
Review score
4 reviews
9.0
Review score
4 reviews
5 star
75%
4 star
25%
3 star
0%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

No

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Adult Day Services

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at Brookdale Highlands

Healthcare Services

  • Staffing & Ancillary Services
  • Medication Management
  • Incontinence Care
  • Memory Care
  • High Acuity Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Special Dining Programs
  • Vegetarian
  • Low / No Sodium
  • Professional Chef
  • Guest Meals
  • Room Service
  • Meals Provided
  • No Sugar
  • Restaurant Style Dining

Room Amenities

  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Cable or Satellite TV
  • Respite or Short Term Stays Offered
  • Ground Floor Units
  • Air Conditioned

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro
  • Bar or Pub

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available
  • Uncovered Parking

Pets

  • Weight Limit (lbs)
  • Pet Care Available
  • Cats Allowed
  • Dogs Allowed

Common areas

  • Beauty Salon
  • TV Lounge
  • Barber Shop
  • Computer or Media Center
  • Indoor Common Areas
  • Library
  • Outdoor Common Areas
  • Meeting Room
  • Indoor Atrium

Recreational areas

  • Arts and Crafts Center
  • Piano or Organ
  • Movie or Theater Room
  • Game Room
  • Billiards Lounge
  • Fitness Center

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English
  • Spanish

Activities

  • Tai Chi
  • Pet-focused Programs
  • Dances
  • Wii Bowling
  • Karaoke
  • Forever Fit
  • Live Musical Performances
  • Gardening Club
  • Stretching Classes
  • Community Service Programs
  • Educational Speakers / Life Long Learning
  • Devotional Activities On-Site
  • Brain fitness / Dakim
  • Activities On-site
  • Activities Off-site
  • Trivia Games
  • Birthday Parties
  • Yoga / Chair Yoga
  • Holiday Parties
  • Reminiscence Programs
  • Sensory-based Programs
  • Visiting Chaplain or Priest
  • Live Dance or Theater Performances
  • Intergenerational Programs
  • BBQs or Picnics
  • Day Trips and Outings
  • Cooking Classes
  • Wine Tasting
  • Catholic Services
  • Art Classes
  • Happy Hour
  • Devotional Activities Offsite
  • Live Well Programs
  • Other Religious Services

Reviews

for Brookdale Highlands

8.3Review score49 reviews
8.3
Review score
49 reviews
5 star
58%
4 star
24%
3 star
4%
2 star
2%
1 star
12%
Brookdale
8.7
Review score28909 reviews644 communities
Write a review
A Place for Mom has scored Brookdale Highlands with 8.3 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Brookdale Highlands has 49 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.3
Friendliness
4.4
Care Services
3.9
Staff
4.0
Meals & Dining
3.5
Activities
4.1
Value for Cost
3.7
A Place for Mom has scored Brookdale Highlands with 8.3 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Brookdale Highlands has 49 reviews with an average "overall experience" of 4.1 out of 5.
Parent company
Brookdale
8.7
Review score28909 reviews644 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 49 reviews
Anonymous - Family/friend
Assisted Living
September 13, 2024
5.0
Verified Review
Just nice community. Nothing is perfect but it meets his needs and then some overall good place.
I like the size of the facility. It's not too big now too small. They seem to do their best to get people engaged. Unfortunately with my father-in-law, he can't hear very well and he can't see very well so he can't really be included in bingo or any of the games that they play. Of course, that is not their fault that's circumstances. The only thing he really complains about is how long it takes to get served on the meals.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Value for Cost
3
Kela C - Family/friend
Assisted Living
August 22, 2024
5.0
Moms place
The staff is really super friendly and seem to know the residents well . My mom really likes the facility and the staff and activities. I have been to numerous assisted living facilities and have never found one as nice as Brookedale.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Family/friend
Assisted Living
August 16, 2024
1.0
Verified Review
Review for Brookdale Highlands
I've made no bones about our experience at Brookdale. They failed to let it be known there was Covid in the population until there were 14 cases. Had we known we wouldn't have eaten meals in the dining room. My husband caught it and was hospitalized where he almost died. He's left severely disabled. The tech response was often nonexistent. The food was cold and unacceptable The nurses were hard to contact Some time after we left, I was contacted by a person from corporate and I told them how disappointed we were. In investigating various other assisted living facilities before going to [removed], I learned they are thousands of dollars more expensive No I would not recommend Brookdale
Cleanliness
3
Friendliness
4
Care Services
1
Staff
2
Meals & Dining
2
Value for Cost
1
Response from Brookdale Highlands
August 22, 2024
Thank you for taking the time to provide feedback. We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.
Anonymous - Family/friend
Memory Care
August 5, 2024
1.0
Verified Review
Not a place for your loved ones should they become sick while living there
My Dad passed but not before losing a foot to the incompetent care of Brookdale Highlands. They left him in bed for a week and half while he was sick and he developed bedsores. I had to send my father to hospital myself after I was away a week and found him not eating and just left in filth in his bed before as they claimed they were assisted care and they don't supply nursing care, so they just left him there.
Cleanliness
3
Friendliness
3
Care Services
1
Staff
1
Meals & Dining
2
Activities
1
Value for Cost
1
Response from Brookdale Highlands
August 16, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.
Betsy - Family/friend
Assisted Living
June 4, 2024
4.0
Verified Review
Our Experience
My loved one is currently a resident at Brookdale Highlands and overall the experience at this facility has been good for her. The cleanliness and friendliness are great. The staff and care services are good. The food is the biggest complaint and it has never gotten better - no seasoning, cold when it is supposed to be hot, you have to sit at the table for about a half hour before it is served (they bring out one plate at a time).
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
1
Activities
5
Value for Cost
3
Anonymous - Family/friend
Assisted Living
May 16, 2024
1.0
Verified Review
Did not meet expectations.
#1 in all categories. They've changed management and head nurse since we've left there. Hopeful things have improved
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Brookdale Highlands
May 22, 2024
We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our corporate management team.
Anonymous - Family/friend
Assisted Living
May 16, 2024
2.0
Verified Review
Disappointed
My experience with Brookdale Highland has not been good. They lack staff. It is an extremely poor value for the money. Cleanliness is just ok-my loved one was there 30 days before they changed the sheets and swept the floor. My loved one needed assistance and pulled the call button; it took 20 minutes for anyone to come. I am currently seeking some where else to move my loved one.
Cleanliness
3
Friendliness
5
Care Services
1
Staff
2
Meals & Dining
3
Activities
2
Value for Cost
1
Response from Brookdale Highlands
May 21, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
Anonymous - Family/friend
Assisted Living
May 10, 2024
5.0
Verified Review
Review for Brookdale Highlands
It was a good value, was pretty clean, and they were easy to deal with.
Cleanliness
4
Friendliness
4
Care Services
5
Staff
5
Meals & Dining
4
Value for Cost
4
Anonymous - Family/friend
Memory Care
April 10, 2024
4.0
Verified Review
Brookdale Highlands
It is great for dementia care as long as the person has no other physical problems. My wife also has cancer. They struggle to cope with that. Room sizes in memory care are adequate for the needs. Amenities offered are good.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Thomas - Family/friend
Assisted Living
February 2, 2024
3.0
Verified Review
Review for Brookdale Highlands
The walkthrough presented a much different picture than reality. Felt we got snookered into buying a really bad timeshare.We were not real pleased. Floor coverage was minimal at best. My mother-in-law would sit for hours waiting for her needs to be addressed. Weekend coverage was almost nonexistent. When we would call it would take hours for a callback, if we got one. When we went to retrieve her personal items the room had a bug infestation. They wanted the room emptied out as fast as possible so they could get another victim in place. They were relentless in trying to get their money. Quite an interruption to grieving. All just part of the Brookdale money vacuum.
Cleanliness
2
Care Services
2
Staff
3
Meals & Dining
3
Value for Cost
3
Response from Brookdale Highlands
February 13, 2024
We take your comments seriously and are committed to providing quality service and care. Your comments have been shared with our corporate management team for review.
Anonymous - Family/friend
Assisted Living
November 17, 2023
4.0
Verified Review
Review for Brookdale Highlands
Lovely welcome. Helpful. Clean environment. When calling a tech for tv problems, he came right away and fixed. Food. Very poor. I had to watch my sister-in-law try a bite of food that was made for her. It was too stiff and two dents, and she started screaming and crying because she was scared and it stuck, she cannot eat it. It's stuck to the roofer her mouth and she does not have a tongue to help her with that, she was hysterical. No help for a few minutes. Eventually, the food was taken away and never brought back with any alternative. Luckily, she had something in the refrigerator that she could eat as she was really really hungry. Apparently after I left, they brought the same thing back to her for dinner. This is unacceptable. Please look at her orders. Please puree her food. If it can mold into a form, it's too dense and too hard. You must get this right. The aid left with the food said she should be back to, and talked to the kitchen. We never heard another word she never came back. Unacceptable
Cleanliness
5
Friendliness
5
Care Services
1
Staff
3
Anonymous - Family/friend
Assisted Living
September 28, 2023
4.0
Verified Review
Review for Brookdale Highlands
I like it here but you do have to watch out a little. I would recommend to others. We picked this community because we talked to the people that lived there and they liked it.
Cleanliness
5
Friendliness
4
Care Services
5
Staff
4
Meals & Dining
5
Activities
4
Value for Cost
4
Denise H - Family/friend
Assisted Living
June 29, 2023
5.0
Home away from home
Mom has been at Brookdale for 4 years now and it has been a wonderful experience for all of us. The staff has been great even through covid & management changes. Questions are answered promptly & issues resolved in a reasonable amount of time. The activities director stayed in contact with me during hurricane Irma last summer as I was concerned about mom but she faired better than we did! Overall Brookdale is home away from home for mom.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Anonymous - Toured community
Memory Care
June 27, 2023
5.0
Verified Review
Tour experience
We toured with Brookdale Highlands and it was excellent. They do not take Medicaid at this time, which was why we could not go there. It was my first choice if it was affordable. They had well trained, caring staff.
Sherry T - Industry reviewer
Assisted Living
June 14, 2023
5.0
Brookdale Highlands and [name removed] are Absolutely Amazing!
We were in a situation where we were in immediate need for my Mother and Father in law to move into an assisted living community. She had fallen 4 times in three weeks and we just couldn't allow her to keep living in her home. It was a Sunday and we just dropped in at Brookdale Highlands without an appointment. It was on [name removed] day off, but she graciously guided us through the tour of the community from her cell phone! We are so grateful. We were able to secure a lovely apartment for my Mother and Father in law in record time! From Sunday to Thursday it was done!!! So Thankful! I would definitely recommend the community to anyone seeking a lovely place to live out your Golden years! And I highly recommend working with [name removed]! So professional, kind and caring at the same time! 5 Stars!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
May 16, 2023
5.0
Verified Review
Happy with experience
I would give each category except activities a 5. Activities I'm going to say 4 only because my mom really doesn't participate in anything. That is mostly her, but I do wish they would push her more to get involved. The staff has been really helpful to me and welcoming. The main reasons we chose this facility initially was because it was clean, the staff were all really friendly and the location is very convenient to my house.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Sylina - Toured community
Memory Care
March 20, 2023
5.0
Verified Review
My Tour Experience at Brookdale Highlands
I liked Brookdale Highlands, but it was further away from family, along with another community. It was also more expensive than we wanted to spend.
Anonymous - Family/friend
Assisted Living
February 17, 2023
5.0
Verified Review
Great Locoal Option for Assisted Living
We picked this community becasue, they have had a lot more pull cords for the residents. They were helpful to get my loved one in quickly, which was appreciated. The staff could improve on communication with the family members. The food is good as to be expected. Overall. I would recommend to other families.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
4
Meals & Dining
4
Value for Cost
5
anonymous - Family/friend
Assisted Living
February 13, 2023
1.0
Verified Review
Brookdale Highlands review
The aids were absolutely fantastic and treated our loved one like a queen. However, the sales person was good and really sucked us in - he did not make us aware of certain charges that would be imposed and when we received our first bill it was not what we were told and when we asked for a breakdown or an explanation at all.
Friendliness
5
Care Services
5
Staff
5
Response from Brookdale Highlands
February 16, 2023
We appreciate you taking the time to share your feedback and are sorry to hear we did not meet your expectations. We would welcome an opportunity to discuss with you further and encourage you to reach out to our management team.
CM - Family/friend
Assisted Living
October 20, 2022
5.0
Verified Review
Brookdale Highlands Just Like Home
They are very efficient here. The nursing staff is very caring, and have been prepared even during the hurricane. They have taken great care of my loved one. The staff communication is very good with the family when we have questions or concerns about our loved one. There are three meals a day served to the residents, and there is a menu for the residents to order off of.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Viewing 1-20 out of 49 reviews

Neighborhoods
around Brookdale Highlands

See what the neighborhood has to offer and what’s nearby:
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Florida regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Florida regulations for Assisted Living.

Frequently Asked Questions
about Brookdale Highlands

Brookdale Highlands offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Brookdale Highlands 8.3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (863) 701-7820 to reach a resident at Brookdale Highlands.

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50%
4 star
50%
3 star
0%
2 star
0%
1 star
0%
Semi-Private, Studio
Photo of Lakeland Manor Assisted Living Facility

Lakeland Manor Assisted Living Facility

747 Bon Air St, Lakeland, FL 33805
Starting at $X,XXX+ monthly
1.0
Review score
8 reviews
1.0
Review score
8 reviews
5 star
38%
4 star
0%
3 star
0%
2 star
37%
1 star
25%
Studio, Semi-Private
Tender Loving Care Retirement Residence Tender Loving Care Retirement Residence is an assisted living community located in Lakeland, Florida, in Polk County and home to about 100,000 people. Lakeland is a wonderful city just outside the Tampa area and has pristine water views, golf, shopping,...
Photo of Heritage ALF of Plant City

Heritage ALF of Plant City

1307 E BAKER STREET, Plant City, FL 33563
Starting at $X,XXX+ monthly
Studio, Semi-Private
Heritage is a gorgeous assisted living community that is located in Plant City, Hillsborough County, Florida. Plant City is a beautiful town in the heart of Florida. The center is in walking distance to many different shops and dining options. The staff at Heritage are always ready and willing to...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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