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Brookdale Eddy Pond West

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669 Washington Street, Auburn, MA 01501

8.5
Review score
76 reviews
Add review
8.5
Review score
76 reviews
5 star
42%
4 star
37%
3 star
11%
2 star
5%
1 star
5%
See all reviews
8.7
Review score
28849 reviews
644 facilities
For pricing & availability:
(866) 374-4058
Brookdale Eddy Pond West
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Brookdale Eddy Pond West
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Robert
-
Sibling of resident/client
5.0
Brookdale Eddy Pond Experience
Brookdale has good physical facilities. Rooms are sized right for the patient. It is clean and well-maintained. The staff is cooperative and provides excellent follow-up when asked questions or presented with issues. There is adequate staff and they are well qualified for their positions.

About the facility
Brookdale Eddy Pond West

Freedom to Live Well


Get ready to exchange cooking, cleaning and laundry for a rich and full retirement experience. At our assisted living and memory care community in Auburn, Massachusetts, we handle the household chores so you can spend more time doing the things you love. With cozy private accommodations, personalized care plans and a fun-filled events calendar, you will never run out of exciting things to do.

We're set up a little differently than your average senior living community. We have two unique communities on our campus, but each one provides you with the same extraordinary quality of life. You can join your friends for book club meetings and card games in one of the many bright and cheery common rooms, spend a slow morning sipping coffee in a rocking chair on the porch, or spend a rainy afternoon reading next to the crackling fireplace.

If you have a loved one joining us in memory care, you can expect them to enjoy the same wonderful quality of life with an added layer of support from our care team. We'll provide them with gentle guidance and encouragement as they participate in various activities that stimulate the mind and inspire confidence and social...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Eddy Pond West

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Brookdale Eddy Pond West
Brookdale Eddy Pond West

669 Washington Street, Auburn, MA 01501

The Oasis at Dodge Park community exterior
The Oasis at Dodge Park

102 Randolph Rd, Worcester, MA 01606

Tatnuck Park At Worcester
Tatnuck Park At Worcester

340 May Street, Worcester, MA 01602

Dodge Park Rest Home
Dodge Park Rest Home

101 Randolph Rd, Worcester, MA 01606

8.5
Review score
76 reviews
8.5
Review score
76 reviews
5 star
42%
4 star
37%
3 star
11%
2 star
5%
1 star
5%
9.5
Review score
30 reviews
9.5
Review score
30 reviews
5 star
90%
4 star
3%
3 star
0%
2 star
7%
1 star
0%
9.2
Review score
27 reviews
9.2
Review score
27 reviews
5 star
67%
4 star
33%
3 star
0%
2 star
0%
1 star
0%
9.2
Review score
36 reviews
9.2
Review score
36 reviews
5 star
83%
4 star
8%
3 star
3%
2 star
0%
1 star
6%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

Rate Lock

Freezes your rent price for a specified length of time.

Active promotion

No

Active promotion

Rate Lock

Freezes your rent price for a specified length of time.

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Brookdale Eddy Pond West

Healthcare Services

  • Memory Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • Medication Management
  • Diabetic Care
  • High Acuity Care
  • Non-Ambulatory Care

Meals & Dining

  • Low / No Sodium
  • Professional Chef
  • Special Dining Programs
  • Meals Provided
  • Guest Meals
  • No Sugar
  • Restaurant Style Dining

Room Amenities

  • Wi-Fi/high-speed internet
  • Kitchenette
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Private patio, deck, or balcony
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV
  • Air Conditioned
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Uncovered Parking
  • Resident Parking Available
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Weight Limit (lbs)
  • Pet Care Available
  • Cats Allowed

Common areas

  • TV Lounge
  • Beauty Salon
  • Private Bath
  • Barber Shop
  • Indoor Common Areas
  • Central Fireplace
  • Meeting Room
  • Outside Patio
  • Outdoor Common Areas

Recreational areas

  • Raised Garden Beds
  • Arts and Crafts Center
  • Fitness Center
  • Piano or Organ
  • Movie or Theater Room

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands

Languages spoken

  • English
  • Spanish

Activities

  • Live Musical Performances
  • Book Club
  • Gardening Club
  • Cards / Pinochle Club
  • Stretching Classes
  • Christian Services
  • Dances
  • Tai Chi
  • Pet-focused Programs
  • Wii Bowling
  • Karaoke
  • Forever Fit
  • Yoga / Chair Yoga
  • Protestant Services
  • Holiday Parties
  • Community Service Programs
  • Men's Club
  • Educational Speakers / Life Long Learning
  • Activities On-site
  • Bible Study Group
  • Devotional Activities On-Site
  • Brain fitness / Dakim
  • Birthday Parties
  • Trivia Games
  • Activities Off-site
  • BBQs or Picnics
  • Current Events Club
  • Community Service Organizations
  • Reminiscence Programs
  • Visiting Chaplain or Priest
  • Sensory-based Programs
  • Choir / Singing Club
  • Live Dance or Theater Performances
  • Cooking Club
  • Intergenerational Programs
  • Walking Club
  • Live Well Programs
  • Other Religious Services
  • Day Trips and Outings
  • Wine Tasting
  • Catholic Services
  • Cooking Classes
  • Light Therapy Programs
  • Happy Hour
  • Art Classes

Reviews

for Brookdale Eddy Pond West

8.5Review score76 reviews
8.5
Review score
76 reviews
5 star
42%
4 star
37%
3 star
11%
2 star
5%
1 star
5%
Brookdale
8.7
Review score28849 reviews644 communities
Write a review
A Place for Mom has scored Brookdale Eddy Pond West with 8.5 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Brookdale Eddy Pond West has 76 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.2
Friendliness
4.3
Care Services
4.1
Staff
4.5
Meals & Dining
3.8
Activities
4.1
Value for Cost
3.9
A Place for Mom has scored Brookdale Eddy Pond West with 8.5 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Brookdale Eddy Pond West has 76 reviews with an average "overall experience" of 4 out of 5.
Parent company
Brookdale
8.7
Review score28849 reviews644 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 76 reviews
Robert - Family/friend
Memory Care
October 3, 2024
5.0
Brookdale Eddy Pond Experience
Brookdale has good physical facilities. Rooms are sized right for the patient. It is clean and well-maintained. The staff is cooperative and provides excellent follow-up when asked questions or presented with issues. There is adequate staff and they are well qualified for their positions. They are willing to work with families to provide programs for the residents (in the Memory unit) when asked. They demonstrate patience to let the new resident settle in before encouraging involvement.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
4
Value for Cost
4
Janet O - Family/friend
Memory Care
September 13, 2024
5.0
Verified Review
Brookdale's staff puts my mind and heart at ease caring for my loved one
They truly care about the residents. From day 1 the staff has been very friendly, supportive, and accommodating. I'm also impressed by the lack of turnover of the staff - it's evident it's a great place to work! When I walked in it reminded me of the assisted living facility my Aunt lived in in California so I know she would feel at home. The room options was also great.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
5
Anonymous - Family/friend
Assisted Living
August 30, 2024
3.0
Verified Review
great potential
The staff were great, they got to know my loved one and treated her well. My loved one complained often about the food. She didn't enjoy most of the meals and prepared many of her meals in her room instead of the dining room. The activities are good for those who participate, but the weekend activities were very limited. Overall, we were satisfied but would not recommend unless the family is willing and able to pitch in for buying groceries, getting their loved one out and involved, and coordinating doctors appointment etc. The water is not safe for drinking. The facility supplies limited bottles so residents must purchase all water they intend to consume.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
2
Activities
3
Value for Cost
2
Response from Brookdale Eddy Pond West
September 5, 2024
We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
Anonymous - Family/friend
Assisted Living
August 20, 2024
5.0
Verified Review
Review for Brookdale Eddy Pond West
It is very pleasant and the staff is very attentive and engaged with the residents. I would recommend to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
Laurie H - Resident/client
Memory Care
August 20, 2024
3.0
Very nice place
My mom was only there a few months, as she fell and broke her hip after being there about 6 weeks, and passed away a few weeks after that. The people there were very nice, but seemed to be understaffed.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
3
Response from Brookdale Eddy Pond West
August 22, 2024
We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
Anonymous - Family/friend
Memory Care
June 25, 2024
4.0
Verified Review
Great place
What our family likes the most about Brookdale Eddy Pond West is that our loved one eels safe and is engaged. We would recommend this community to other families based on the experience we have had so far.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Carla - Family/friend
Assisted Living
April 3, 2024
2.0
Verified Review
Disappointed
It's good for very independent people who need little care but becomes very expensive for each aspect of care and the staff is not trained for caregiving. General food service is good but substandard in the dementia unit. Memory care is not well managed.
Cleanliness
4
Friendliness
4
Care Services
1
Staff
4
Meals & Dining
4
Value for Cost
2
Alan G - Family/friend
Assisted Living
March 5, 2024
5.0
Verified Review
Could not be happier!
The staff is very attentive to Evelyn's needs and gets her involved in many things. Compared to [facility name removed] in Worcester where she was, Eddy Pond felt more open and like home.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Cheryl - Family/friend
Assisted Living
January 24, 2024
4.0
Verified Review
Definitely recommended
Pros 1) Staff is very friendly. 2) Apartments are very nice with bedroom(s), walk-in bath(s), living/dining area with kitchen sink and refrigerator. 3) Tv room with nightly shows and snacks, creativity room and game room albeit game room is small. 4) Assigned seating in dining allows staff to take attendance and check on missing residents. 5) Communication good. Emails sent to resident's caregiver regarding family events (family Bingo, Holiday party, etc.) and Covid updates. 6) Residents wear medical alert watch or necklace and vitals are checked periodically. 7) Cost. Like the base fee with ability to add on (or take off) monthly fees for additional ADLs as needed. Cons 1) Facility appears a little outdated. (There were leaks in the hallway ceilings and thermostat controls not great.) Overall Would definitely recommend.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Janet - Family/friend
Memory Care
October 23, 2023
5.0
Verified Review
A place that provides peace of mind for me and my family
From the beginning, the staff at Brookdale Eddy Pond West were very helpful and pleasant to work with. They were flexible with move-in dates and we were able to move my loved one in without time restrictions. The staff are very attentive to the residents and they get to know each person and their family. The facility is kept clean and is welcoming and I feel that my family member is in a safe environment and is well cared for. I would highly recommend Brookdale Eddy Pond West for both Assisted Living and Memory Care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Don S - Family/friend
Assisted Living
May 28, 2023
1.0
Do not even consider this facility!
Do not even consider this facility! This place was decent about 2 years ago when I placed my mom here. Ever since then, things have Deteriorated. This building is filled with toxic mold because it wasn’t flashed properly. My mom was placed in a temporary studio while she waited for her apartment to be renovated. When I checked on the progress , I saw black mold on everything going 10 feet into the building. I was assured that proper remediation practices would be used but they were not. They left these apartments open to the rest of the building and tracked mold on the carpets and didn’t replace them. Since then, they’ve had bedbugs, legionnaires disease which keeps causing people to get sick. At one point, the dining room was closed for months The name of Covid, but it was because of employee turnover. The residents were given awful food in Styrofoam containers. There is not enough room here to even scratch the surface of how terrible this place is. The only good are The activities.
Cleanliness
2
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
1
Activities
5
Value for Cost
1
Response from Brookdale Eddy Pond West
June 1, 2023
Thank you for taking the time to share your feedback. Our management team has reviewed these concerns, and would welcome the opportunity to speak with you to clarify current conditions at the community. We hope you will reach out to them to further discuss.
Carla - Family/friend
Memory Care
March 13, 2023
5.0
Verified Review
My review of Brookdale Eddy Pond West
The food in the main dining room is good, but needs improvement in the Memory Care Unit. Activities are yet to be determined, but overall value is good.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
4
anonymous - Family/friend
Assisted Living
February 21, 2023
2.0
Verified Review
Our experience
My loved one was only here for 12 hours before she fell. They had no idea what time she fell because it was overnight. They fought with me to give my money back. They only ended up sending me $1000 back, or at least that is all I have gotten so far. They interviewed her and said she was appropriate to be there but apparently she was not. I would tell others to make sure you read every single thing in the contract and ask all the questions.
Response from Brookdale Eddy Pond West
February 28, 2023
Thank you for taking the time to share your feedback. The safety and well-being of our residents is our top priority and we have shared this feedback with our management team for review.
J F - Family/friend
Assisted Living
February 7, 2023
4.0
Verified Review
I would recommend the community to others for their loved ones. We have had no issues with the community since my loved one has moved in. The staff have been very welcoming to us and our loved one. The communication between the staff and family has been excellent.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Joseline T - Resident/client
Memory Care
October 22, 2022
1.0
Stay away from this place
My parent use do live in west building . Truthfully speaking since [name removed]took over as ED this place has gone down hill. The memory care unit is dirty. The carpet, the kitchen very filthy. They have bedbugs and they are eating the residents alive, you can visibly see them even during the day. Bedbugs have been seen in the memory care unit kitchen plates that the residents eat with. This place is TERRIBLE, I would NEVER recommend it to anyone.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
2
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Brookdale Eddy Pond West
November 7, 2022
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
Anonymous - Toured community
Assisted Living
October 5, 2022
4.0
Verified Review
I toured this community and it was great! The place is beautiful. The staff was very friendly. It's very clean and a gorgeous atmosphere. The rooms were smaller than some of the other places, but had a great view. The tour guide was outstanding and went above and beyond. So friendly and welcoming. They even sent us a flower/fruit basket after our tour. This was my first choice for my loved one, but she chose another place.
Bill G - Resident/client
Assisted Living
August 29, 2022
4.0
8 Months Later
Feel most of my needs are taken care of. Food is good.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
3
Anonymous - Resident/client
Assisted Living
August 29, 2022
4.0
Life continues
Staff and administration are wonderful and very accommodating. Love the rides to medical Monday-Tuesday. Activities have really picked up & bus driver.
Cleanliness
4
Friendliness
5
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
4
Lune G - Family/friend
Assisted Living
August 29, 2022
5.0
[name removed] needs an assistant. The days without an activity director are long for some of the residents! Meals have improved - the coming of [name removed].
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Donald G - Resident/client
Assisted Living
August 29, 2022
5.0
I've lived here 2 & 1/2 years, everything seems to be working fine.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Viewing 1-20 out of 76 reviews

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Massachusetts regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Massachusetts regulations for Assisted Living.

Frequently Asked Questions
about Brookdale Eddy Pond West

Brookdale Eddy Pond West offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Brookdale Eddy Pond West 8.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (508) 832-2200 to reach a resident at Brookdale Eddy Pond West.

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Semi-Private, Studio, 1bd, 2bd
Resting at the foot of Worcester's western hills is the historic village of Tatnuck... a place filled with family, fond memories and tradition. Today, traditions continue at Tatnuck Park at Worcester, a respected and valued assisted living community. Built on the site of a former family estate,...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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