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1660 South Venoy Road, Westland, MI 48186
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Anonymous
-
Sibling of resident/client
5.0
Highly recommend
One reason we chose American House Westland was that lower entrance fee. Also their rent was a little bit lower. But when we toured the apartment it was very clean and the staff were very knowledgeable and easy to work with.
There is a non-refundable community fee payable for these places - for am house Westland the venoy it is $[removed]. For the other am hse in Westland (unaffiliated with venoy )it is $[removed[. Someone who is trying to move in there has to come up with a sizeable chunk of money.
About the facility American House Westland Venoy Senior Living
Welcome to American House Westland Venoy! This comfortable, one-story community is conveniently located near Westland, Wayne, Garden City, and Livonia, and is also just a short distance from several hospitals, including St. Mary Mercy Livonia, Garden City Hospital, and Botsford Hospital. American House Westland Venoy offers assisted living, independent living, and memory care services on one convenient campus.
Services and Amenities
The dedicated and caring staff of American House is committed to providing high-quality care while assisting residents with various activities of daily living. Care services include three meals served each day, as well as housekeeping, laundry, and transportation services. Several different levels of care are offered based on the needs of each resident, and customized care plans can be created, as well. Care plans are updated regularly to meet all of the unique needs of residents as they age.
American House Westland Venoy strives to promote independence and peace of mind through maintenance-free living, engaging activities, and restaurant-style dining. Their state-of-the-art approach to senior living allows an opportunity to create a personalized touch of home for each resident, while providing them with the personal care services they need. A dedicated Life Enrichment Director is in charge of planning a wide range...
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Senior living options offered
Assisted Living
Memory Care
Independent Living
Pricing for American House Westland Venoy Senior Living
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
Memory Care
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Studio
Starting at $XXXX/mo
Independent Living
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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at American House Westland Venoy Senior Living
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Compare
American House Westland Venoy Senior Living
1660 South Venoy Road, Westland, MI 48186
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21620 Middlebelt Rd, Farmington Hills, MI 48336
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7.3
Review score
58 reviews
7.3
Review score
58 reviews
5 star
36%
4 star
29%
3 star
22%
2 star
3%
1 star
10%
10
Review score
48 reviews
10
Review score
48 reviews
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
9.5
Review score
136 reviews
9.5
Review score
136 reviews
5 star
52%
4 star
32%
3 star
10%
2 star
4%
1 star
2%
9.5
Review score
52 reviews
9.5
Review score
52 reviews
5 star
55%
4 star
23%
3 star
10%
2 star
4%
1 star
8%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Memory Care, Independent Living
Care types offered
1
Memory Care
Amenities at American House Westland Venoy Senior Living
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- Diabetic Care
- Medication Management
- High Acuity Care
- Non-Ambulatory Care
- Incontinence Care
Meals & Dining
- Vegetarian
- Low / No Sodium
- Meals Provided
- No Sugar
Room Amenities
- Wheelchair Accessible Showers
- Respite or Short Term Stays Offered
- Kitchenette
- Ground Floor Units
Community Amenities
Transportation & parking
- Complimentary Transportation
Pets
- Weight Limit (lbs)
- Cats Allowed
- Dogs Allowed
Common areas
- TV Lounge
- Central Fireplace
- Beauty Salon
- Outdoor Common Areas
- Private Bath
- Indoor Common Areas
- Outside Patio
- Butterfly garden / Hummingbird garden
Services
- Laundry Service / Drycleaning
- Housekeeping
- Beautician
Languages spoken
- English
Activities
- Day Trips and Outings
- Live Well Programs
- Art Classes
- Brain fitness / Dakim
- Stretching Classes
- Wii Bowling
- Live Musical Performances
- Devotional Activities On-Site
- Birthday Parties
- Holiday Parties
- Activities On-site
- Trivia Games
- Live Dance or Theater Performances
- Other Religious Services
- Happy Hour
- Walking Club
- Activities Off-site
- Light Therapy Programs
- Gardening Club
- Educational Speakers / Life Long Learning
- BBQs or Picnics
- Karaoke
- Yoga / Chair Yoga
- Community Service Programs
- Dances
- Reminiscence Programs
- Sensory-based Programs
- Devotional Activities Offsite
Reviews
for American House Westland Venoy Senior Living
7.3Review score58 reviews
Write a review5 star
36%
4 star
29%
3 star
22%
2 star
3%
1 star
10%
A Place for Mom has scored American House Westland Venoy Senior Living with 7.3 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, American House Westland Venoy Senior Living has 58 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
3.9
Friendliness
4.0
Care Services
3.5
Staff
3.3
Meals & Dining
3.3
Activities
3.7
Value for Cost
3.7
A Place for Mom has scored American House Westland Venoy Senior Living with 7.3 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, American House Westland Venoy Senior Living has 58 reviews with an average "overall experience" of 3.7 out of 5.
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1-20 of 58 reviews
VT - Family/friend
Assisted Living
November 8, 2024
Review for American House Westland Venoy Senior Living
I have to clean certain things myself. I won't recommend it especially if the person wasn't totally independent it. The food is not always good and they can't keep good help. The people there are friendly but the facility needs to have some improvements.
Response from American House Westland Venoy Senior Living
November 12, 2024
Thank you for taking time to write your review. We highly encourage you to reach out to the Executive Director to go over your concerns and work towards satisfaction of the issues. Our standard housekeeping schedule is a thorough cleaning once per week with bed making and trash being handled daily. We do find that our residents with memory care issues do need more daily support and services and do offer memory care at our community. Feel free to discuss with the Executive Director. Additionally for meals, we do offer daily choices and encourage you to meet with the Chef to customize your loved one’s meals based on their preferences. We strive daily to create and warm and comfortable environment for our residents. We are more than happy to meet and make adjustments where possible.
Anonymous - Family/friend
Assisted Living
October 3, 2024
Highly recommend
One reason we chose American House Westland was that lower entrance fee. Also their rent was a little bit lower. But when we toured the apartment it was very clean and the staff were very knowledgeable and easy to work with.
There is a non-refundable community fee payable for these places - for am house Westland the venoy it is $[removed]. For the other am hse in Westland (unaffiliated with venoy )it is $[removed[. Someone who is trying to move in there has to come up with a sizeable chunk of money.
Response from American House Westland Venoy Senior Living
October 7, 2024
Thank you for taking time to write a review. We appreciate your comments and kind words. We strive to provide a caring, compassionate, and affordable environment for our residents. We are proud to be celebrating our 45th year and have sincere appreciation for our many long-term staff who take pride in their work and putting the resident's needs as the top priority daily. Feel free to reach out to our Executive Director if you ever find your loved one in need of anything. We are happy to help!
Anonymous - Family/friend
Assisted Living
May 31, 2024
Accommodating staff
American House tries to work with families to be as accommodating as possible...They provide a variety of activities and special events throughout the year.
They had just hired a new nutritionist/chef...prior to that the food was rather pedestrian...
Response from American House Westland Venoy Senior Living
June 1, 2024
Thank you for your review. We are excited to bring a new Chef on board to Westland Venoy and hope that our residents enjoy the homecooked meals and new Spring and Summer Options menu. We strive to accommodate our residents and work diligently and daily to create JOY at our community.
Joy G - Family/friend
Assisted Living
April 4, 2024
American House Westland Venoy
The people working day to day with memory care patients are not properly supervised or trained. Not all but most
There were so many items that were lost or ruined in the laundry.
I would not take my dog to this place.
O. Marks - Family/friend
Assisted Living
March 15, 2024
Review for American House Westland Venoy Senior Living
It's a nice, clean, and friendly atmosphere. The food has a lot to be desired.
Response from American House Westland Venoy Senior Living
March 20, 2024
Thank you for taking the time to review Westland Venoy and thank you for the kind words about our community! We strive to have full satisfaction in all areas of our community. We request that you please reach out to us to discuss food and preferences. We have an additional Options menu, and we would like the opportunity to offer meals that your loved one would enjoy. We can meet with the Chef and create a menu that would be better suited to the likes and needs of your family member.
Anonymous - Family/friend
Memory Care
January 24, 2024
Not recommended
The move in was easy, of course. But they have to get you in as a bare minimum before they can not do what they promised as well as they promised to do it. They do not seem to deal with incontinence very well. They don't want to wash more than one trash bag of laundry a week but still complain about the amount of laundry being too much. They never stated there was a laundry limit or that incontinence was a special care need that they don't accommodate. Housekeeping isn't on top of keeping the floor clean either. If you know the resident pees on the floor in the bathroom, it should be checked daily and cleaned. They do not. A family member does it themselves. In addition to laundry they say is too much. They took then returned the only bag they took stating it was too much. Someone there got hold of the new debit card just received for the resident and made a month of Amazon purchases. We know it happened there because the card wasn't used anywhere else and was set up only for the facility to bill to. They do not communicate with the family unless put on the spot. They were not helpful with communicating with the pharmacy/doctor to fix several issues with how the scripts were written and filled. I would not recommend for any high needs resident. Not good with Parkinson's patients who fall a lot and are incontinent. The facility should have laid out, in a clear resident care plan, what they do not do and expect family to do. Too much money being paid for the amount of work still being done by family.
Response from American House Westland Venoy Senior Living
January 25, 2024
Thank you for sharing your review and expressing your concerns. We would like to set up meeting with the management team for the third party home medical care as your main concern seems to be incontinence. We would very much appreciate the opportunity to have you meet with them and work on an appropriate plan going forward.
As you have already met with the Executive Director about your concerns, we invite you to continue to keep the lines of communication open and meet with the Director about any new concerns if they arise.
In regard to the debit card, we ask you to reach out to the Executive Director. We have a security team that can look into this and do a full investigation.
Please know we appreciate you placing your family member at Westland and take your concerns very seriously and will work to achieve satisfaction for our residents and family members.
Anonymous - Family/friend
Assisted Living
January 9, 2024
Recommended
I would recommend American House. They have changed health care and it's better now, but they take a really long time to respond when the button is pushed. The food is very good. The office is very helpful.
Response from American House Westland Venoy Senior Living
January 9, 2024
Thank you for taking time to write this review. We strive to provide warm and compassionate care to our residents. We have recently introduced a new third-party home care company and will work with them continuously to shorten response times for residents who push their pendants. We are so very happy that your loved one enjoys the food. Please feel free to reach out to the Executive Director if you have any concerns or would like to recommend any improvements. Happy New Year! We are planning to make it a GREAT one at Westland Venoy.
Colleen - Family/friend
Assisted Living
January 4, 2024
Unsafe Facility for Memory Care!
My Mom was a resident in the memory care unit, which was staffed by an outside agency called "The Medical Team." They were not properly trained, & most of the staff were lazy & did as LITTLE as possible. A member of our family was at the facility every day, and yet my mother still suffered multiple injuries, including a catastrophic hip fracture while she was in hospice care, which accelerated her death significantly. The caregivers were not trained to provide hospice care, or to dispense medications after only 3 days training & no medical credentials, but that's how The Medical Team was run. The memory care unit is NOT a safe environment for the residents! It is my understanding that the Medical team has been removed from this American House facility.
JR - Family/friend
Assisted Living
November 14, 2023
Review for American House Westland Venoy Senior Living
They seemed to know what they were doing- staff was very competent- also facility was very clean. I would recommend it to others.
Response from American House Westland Venoy Senior Living
November 20, 2023
Thank you for the recommendation and the 5 star review!
TG. - Family/friend
Assisted Living
August 10, 2023
Clean and friendly
We picked this community because, they accepted the Medicaid waiver and its location to family.American House Westland Venoy is a nice residential property. It's clean and offers activities for its residents. There is a steady turnover in staffing.
Response from American House Westland Venoy Senior Living
August 11, 2023
Thank you for taking the time to write a review and for the lovely compliment of our community being clean and friendly. We strive daily to create a warm and inviting environment for our beloved residents. We appreciate you noticing those efforts! While it has been a challenge with staffing at times, we are pleased that the staff we currently have are committed to our residents and to making the residents feel valued and their daily experiences the best they can be.
Sara Kenyon
Executive Director
Anonymous - Resident/client
Assisted Living
June 2, 2023
Good friends means good life.
Everything is pretty good, except for the meals. I would recommend this place though. It was cheaper than the other places. I would say, I have made a lot of good friends here. The heat, water, electricity I have never had a problem with. You can have one small pet here. The meals are small and not that great. The staff is nice though.
Response from American House Westland Venoy Senior Living
June 8, 2023
Thank you for your review. I'm so happy to hear that you have have made friends and have good people to surround you here! We are working on improvements to the menu. You should be noticing some changes in the near future.
Anonymous - Family/friend
Assisted Living
April 18, 2023
No Title
The reason I didn't give 5's is because 5's would imply perfection. There isn't anything specific they need to improve, but the place isn't perfect. They are willing to work with you to make your family member feel at home.
Response from American House Westland Venoy Senior Living
May 17, 2023
Thank you for taking time to write this review. We strive to create a warm and welcoming environment to our residents. Our daily goal is to create as many moments of joy as possible every single day. We want every resident to know we appreciate them joining our community and family.
anonymous - Toured community
Independent Living
March 14, 2023
Tour Review
Our family had an in person tour with American House Westland and from everything we saw it seemed fine, but the community is a little to small for us and the location is a little farther away. Their activities director had recently left, but when we were on the tour there was a gentlemen there that gathered the residents into a room to sing and play the guitar which was nice to see. The community itself is also nice and neat.
Response from American House Westland Venoy Senior Living
May 17, 2023
Thank you for taking time to write this review about your tour experience. We appreciate your comments about the condition of the community and observations of entertainment. We strive to create a warm and welcoming environment for your residents and our daily goal is to create as many moments of JOY as possible each and every day.
BB - Toured community
Assisted Living
March 13, 2023
Review for American House Westland Venoy Senior Living
It's in a bad location, and a scary neighborhood. The tour experience was good. There are two buildings. The building without the cafeteria was newer, and better.
Response from American House Westland Venoy Senior Living
May 17, 2023
Thank you for taking time to write this review. We strive to provide a warm and welcoming environment to our guests and residents. Our staff appreciates your kind words about your tour experience.
anonymous - Family/friend
Memory Care
December 19, 2022
American House Westland review
Our family had an horrifying experience with American House and we would never recommend this community to other families. Our loved ones room was rarely cleaned and had a very strong smell of urine in it. They rarely fed our loved one or helped our loved one eat. They were attentive whatsoever and just ignored our loved one in every area. We could not trust this place at all.
Mike - Toured community
Independent Living
November 14, 2022
My Tour Experience at American House Westland Venoy Senior Living
We didn't make it past the front door due to the horrible smell.
Vernal - Family/friend
Assisted Living
October 5, 2022
So far the experience has been good. My mom is not very happy, but she said that they are very nice. She just wants to go home. I wish I could afford to have her a companion that could be with her at least at night.
Anonymous - Family/friend
Assisted Living
March 22, 2022
don't judge this place by its cover
the front desk staff at American House are very friendly, but there is a serious problem with the aides who work here. there were many many many times when my aunt was not taken care of in the morning. the lack of morning care would go on for hours and my aunt would end up sitting in her own waste by the end of the day. we noticed that this was also the case with other residents. there's a woman who works with either the pharmacy or as a med tech by the name of [name removed]. something was not right with her. she or they were always "running out" of my aunts pain medication, but no other medication she had was ever short. I'm not making any accusations, just saying that it was odd...
my aunt had an emergency pendant necklace that she would press if she needed assistance with going to the bathroom or help with getting up and about. the response time was 15-30mins, but when they came to help they would turn it off upon leaving. so often times my aunt had to turn it back on and she may not have known it was off in other moments. simple things that we thought would be taken care of with patience and love here weren't, and it was just very frustrating. the food was okay and the room was nice. the bathroom did not have what I would consider to be a handicapped shower. it was regular sized with a shower curtain - that she had to provide by the way. the shower could barely fit a shower chair, let alone a walker. in the entire time she was there, she was never able to take a shower in her bathroom because it wasn't accommodating. from what we could tell, it looked like they were updating the bathrooms. they may be out of code and are now trying to fix it, I'm not sure.
they would have meetings where they addressed our concerns, or when things went wrong they would apologize and say "it won't happen again". it seems as if almost no action ever came from the resolutions they provided us. [name removed] the med tech/pharmacy liaison would say to us "its your aunt, not our people". this was inappropriate to say because my aunt had 100% of her mental capacity, she was only there for her physical needs. my aunt was not forgetful and shouldn't have been blamed for the shortcomings of others.
overall I would advise others to not judge this place by its cover; it looks great on the outside, but not so much on the inside. there are some situations going on here that should be looked into.
Anonymous - Toured community
Assisted Living
March 7, 2022
My Tour
We toured American House and thought it was a 3.5. We chose another community because American House had more of a nursing home feel.
Karon S - Resident/client
Assisted Living
December 29, 2021
We have people in here that should not be here. Most of the time they don't know where they are. I am tired of babysitting . We have no one to help us after 7 or 5.
Neighborhoods around American House Westland Venoy Senior Living
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Michigan regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Michigan regulations for Assisted Living.
Frequently Asked Questions about American House Westland Venoy Senior Living
American House Westland Venoy Senior Living offers Studio. Learn more.
A Place for Mom has scored American House Westland Venoy Senior Living 7.3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (734) 326-7777 to reach a resident at American House Westland Venoy Senior Living.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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