2nd Family - Eldersburg

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2nd Family - Eldersburg

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The caregivers were kind, the schedulers were thorough, the [name removed]RN was wonderful, and the coordinator Summer was attentive to my questions. \nI am a nurse and know that hiring and keeping good staff is hard and staffing clients is even harder. Thank you all so much for every you did for my mom.","reviewerDisplayName":"JoAnn","experienceTypeId":1,"experienceTypeName":"I'm a current/former resident or client"},{"reviewTitle":"Home Healthcare ","reviewContent":"Complete staff made caring for my father as pleasant as possible. All staff kept in contact through the time in need.\nRobert was the person that came to the house, and always on time. He is a caring person & always looking for way to keep my dad.\nI thank 2nd Family for all that they do.","reviewerDisplayName":"Steven Votta","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"John Horan-Veteran","reviewContent":"All the aides that came to the house were great. My husband's schedule varies every day. Tried three different 2-hour shifts to try and find the time that would work best for him. Because of his varied schedule, have had to put the service on pause until he can get a stable schedule. The first week of service was somewhat difficult because a different aide arrived every day. It took a lot of time each day to orient the aide to the house and his schedule. Our preference would be to have the same person or a maximum of two aides alternating shifts.","reviewerDisplayName":"Jan H","experienceTypeId":6,"experienceTypeName":"Other"},{"reviewTitle":"Great Experience","reviewContent":"After my initial conversation. The staff of 2nd family virtually held my hand through this process. The attention to our needs was outstanding.. Staff was very responsive my emails , and phone calls. I receive constant updates on my love one care. My care takers communicated when they arrived and at the end of there shifts. Over all I has a great experience. I plan to reach out to 2nd if my love one returns home.","reviewerDisplayName":"J H","experienceTypeId":6,"experienceTypeName":"Other"},{"reviewTitle":"Awesome and needed experience ","reviewContent":"I was almost at crying stage if they hadn't been so quick and loving to immediately began caring for my mom. There is no guide to take care your aging parent. I big shout out to [names removed] who really made a huge impression of how care should be. Thank you!!! ","reviewerDisplayName":"Stasi K","experienceTypeId":6,"experienceTypeName":"Other"},{"reviewTitle":"High Quality, Loving Care","reviewContent":"We have been very pleased with the loving care provided by the 2nd Family caregivers. The caregivers that have come in have been compassionate and caring. Also, if there is ever a call out, 2nd Family worked to find a replacement caregiver to come in. 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Thank you for all of your support.","reviewerDisplayName":"Patricia Thorne","experienceTypeId":1,"experienceTypeName":"I'm a current/former resident or client"},{"reviewTitle":"New to home care","reviewContent":"I can not speak highly enough about 2nd Family. Navigating home care options for a parent can be difficult, especially if you are new to this way of life. 2nd family has been so helpful in more than just providing safe care for my father. They provide other services and information to so many other things you may need to help take care of a parent in need of extra help. Services that provide Moving, PT, OT, Transportation and more. There are multiple avenues to communicate need or have your questions answered and everyone I have encountered has been sympathetic and so very kind. It makes this transition of life a little more bearable and I can breathe a little easier knowing that my father is safe when I can not be there. I am lucky to have found them. 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1384846

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1532 Liberty Road Suite 105, Sykesville, MD 21784

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A family-owned business, 2nd Family began in 2011 as a result of our own experience in searching for in-home care for our own loved one — our grandmother. We discovered first-hand that there was a huge void between the level of care available and the level of care that we wanted for our own loved one. It was frustrating and emotionally draining. Having gone through the process of trying to find someone to care for our loved one, we immediately felt compelled to fill that void and help others dealing with similar situations.<br> <br> 2nd Family is the proud recipient of the prestigious <b><i>SeniorAdvisor.com Best of In-Home Care</i></b> award two years in a row, having been recognized in 2016 and 2017 for outstanding home care.<br> <br> Our best-in-class service includes a dedicated RN to manage your care, highly trained and certified CNA and GNA caregivers, and the latest technology to assist in delivering superb care at an affordable rate.

A family-owned business, 2nd Family began in 2011 as a result of our own experience in searching for in-home care for our own loved one — our grandmother. We discovered first-hand that there was a huge void between the level of care available and the level of care that we wanted for our own loved one. It was frustrating and emotionally draining. Having gone through the process of trying to find someone to care for our loved one, we immediately felt compelled to fill that void and help others dealing with similar situations.<br> <br> 2nd Family is the proud recipient of the prestigious <b><i>SeniorAdvisor.com Best of In-Home Care</i></b> award two years in a row, having been recognized in 2016 and 2017 for outstanding home care.<br> <br> Our best-in-class service includes a dedicated RN to manage your care, highly trained and certified CNA and GNA caregivers, and the latest technology to assist in delivering superb care at an affordable rate.

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